Lug nuts cracked and swollen. Recommended replacing after very difficult to remove and rescrew

- Greenwood , DE, USA

Check fuel fill inlet the light stay

- Jonesboro, AR, USA

When needing to take the tires off, the socket that came with the vehicle spare tire would not fit on the lug nuts. Upon research we discovered this was a known problem that the factory lug nuts would swell, thus not being able to use the standard equipment provided with the vehicle. I want to replace these lug nuts, however I am not finding lug nuts that will hold the wheel cover onto the wheel.

- Wentzville, MO, USA

On 12/13/21, my son swerved out of an accident and hit a high curb which damaged the driver's side tire. Luckily the Air Bag did not discharge. Recall 21S12 Driver Air Bag Inflator Replacement was issued in March of 2021, yet I did not receive a letter, and my car still has not been repaired. Are you waiting for a fatality to occur before providing the dealers with the necessary supplies?

- Staten Island, NY, USA

I've had to replace all the lug nuts now on this car due to swelling and corrosion. This is ridiculous. I've already had to replace over $3000 of steering gears after only owning it for two days when I bought it.

- Nashville, MI, USA

My cars winshield wipers have a short in them when I put on air. The my car keeps shaking when driving. My airbaga still arent working and car feels like its still idling rough. All of rhe recalls were fixed but still having same problem. Car was in motion for vibrating and parked when I noticed air bags

- Worthington Springs, FL, USA

Left front wheel stud broken off completely. Do not know when or how it happened. Went to get wheels rotated and found broken stud.

- Lyons, OR, USA

This cars been recalled : manufacturer recall number :19S01 I didn't get a letter, email no kind of notification about it. Had to find out by a friend

- La Porte, TX, USA

I seen on your site, that my vehicle a 2011 Ford Fusion had a recall for broken studs and bolts.it said the recall was to begin in 2012.I purchased my Fusion in 2013, I have been to the Ford dealer twice with broken studs, cost me $189.58 the first time to have one stud on each front side repaired, then $645.19 to replace all on both sides of front wheels again in 2016 as two had broken off again on each side.it seems maybe Ford did not do the repair on my vehicle as they should have, or the repair is not sufficient. They try to blame the tire company's for over torquing the bolts twice.thanks mike

- Mesa, AZ, USA

I was on the interstate drive when the vehicle's power steering wheel lost full functionality. I was unable to steer left or right without there being a strain. I was nearly 1 hour away from the nearest mechanic shop and was forced to manually override the steering wheel's control in order to arrive at a mechanic shop nearest to my destination.

- Bowie, MD, USA

The contact owns a 2011 Ford Fusion. While the vehicle was undergoing a routine tire check by bill kay Ford (14633 South cicero ave, midlothian, il 60445), the mechanic noticed that the lug nuts were swollen. The dealer performed a diagnostic test and confirmed that the lug nuts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but did not assist. The failure mileage was 78,000. Consumer stated dealer did not finished servicing the vehicle safety and brake inspection.

- Chicago, IL, USA

Had to replace the lug nuts on all 4 of my wheels at 67,119 miles because they were swollen. Informed of condition of lug nuts by the Ford dealership. Took dealership over an hour to remove the swollen lug nuts. Lug nuts were oem 2 piece lug nuts that were on vehicle when purchased.

- Crete, IL, USA

The contact owns a 2011 Ford Fusion. The contact stated that all the lug nuts were stripped and the driver's door would not remain closed. Also, the door ajar warning indicator illuminated. The vehicle was taken to a local dealer (anderson Ford, 3900 clemson blvd, anderson, SC 29621) where it was diagnosed that the door latch needed to be replaced. The lug nut issue was not addressed. The vehicle was repaired. The manufacturer stated that the vehicle was not included in a recall. No further assistance was provided. The failure mileage was 109,000.

- Anderson, SC, USA

Supplemental to nhsta 11V574000, my 2011 Ford Fusion fwd continues to suffer wheel stud fracture. A total of 5 studs have fractured, 2 prior to recall and now 3 studs after recall and complete stud replacement. I can provide pictures upon request, the latest was a day ago with 142,525miles.

- Riverside, CT, USA

The lug nuts on the Ford Fusion are known to swell to greater than their original size. When these lug nuts swell, the lug nut wrench will no longer fit, so they must be drilled or extracted, and have the potential to fracture when driving. I have replaced the lug nuts twice, so I am on my third set. If I were to have a flat tire, I was told it would have to be towed as the wrench would not fit the lug nuts. "the National Highway Traffic Safety Administration and Ford have issued a recall alert for 2010-2011 model year Ford Fusion and Mercury Milan sedans. The vehicles may have faulty wheel studs that may fracture and possibly cause the wheels to separate from the cars, increasing the likelihood of a collision." Recall #: 11V574000 I was never alerted of this recall from Ford, and I have also had my vehicle serviced for this exact problem at a Ford dealership. I have received other recalls via mail, and also continually check my VIN on the Ford website. I now have paid for this twice.

- Cincinnati, OH, USA

Lug nut and stud failure. Learned of problem after a dealer repair. Car stationary at home when problem discovered. After dealer safety recall repair of front steering rack, which included tire rotation, meaning all 4 tires removed and returned to vehicle by the dealer. I was replacing the front brake pads, easy repair, and I learned the following: Lug nuts were tightened so tight that the wrench provided by the manufacturer would not loosen them by hand. Tried to use star wrench, which was larger, and still too tight. Decided to use manufacturer wrench from trunk with a 5 foot piece of emt thin wall tubing to add torque, had to tap lug wrench onto one bolt due to swelling of outer bolt covering (corrosion between bolt and decorative covering). Learned dealer had stripped one bolt on driver front wheel. After replacing pads on drivers side, started repair on passenger side. 2 studs broke off while removing. Using a hand wrench this has never happened in 45 years of repairing cars. I believe Ford should consider replacing all lug nuts and studs on their vehicles as this "defect" could cause serious injury or death. Lug nuts should not swell nor should they be repeatedly over tightened during the tire rotation process used by all Ford dealers in their (roughly) $30 service package that includes oil change, brake inspection, and tire rotation. This package has resulted in my tires being rotated and retightened several times, meaning each time of over tightening further weakens the strength of the lug stud. Not sure if the stud is defective or the Ford Motor Company practice of over tightening lug nuts is the cause of these bolts being weak enough that they snapped with hand removal. Thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Davison, MI, USA

The contact owns a 2011 Ford Fusion. When making a right or left turn, there was an abnormal noise coming from both front wheels. The failure recurred numerous times. The vehicle was not diagnosed nor repaired. The VIN was not included in NHTSA campaign number: 11V574000 (wheels). The manufacturer was not aware of the failure. The approximate failure mileage was 90,000.

- Denver, CO, USA

Began having problems with this vehicle the second month after purchase. The first incident was steering wheel locked and I could not control the direction of the car. I ended up on the left side of the road off the shoulder before I could stop it. It happened on several occasions. Car dies for no reason. I end up having it towed or restarted by charging battery. The battery always has a full charge. Also I have been shopping and get in the car to start it and it will not start. Door handles would not work from inside. Windows would not open. Had to force window down enough to open from the outside. Had front door handle assemble replaced had transfer case resealed horrible smell, new tires 3 times since it was purchased had rear drive shaft replaced, fuel pump replaced had taken it to Ford just recently for what I deemed was computer problems, of course they could not find anything wrong. I was told by my mechanic the last time I had new tires put on the car that I would need new rims soon. The rims are eroding from the inside out. I have several invoices for work that was done and a few more I can't locate at this time. I would like to send them all to you. Purchase car 12/1/12.

- Gales Ferry, CT, USA

Lug nuts corrode and you cannot get the lug wrench on them to remove tire. This is a known issue according to several Ford techs. I've already had to replace one set of lug nuts due to this issue and now I am being told I need to replace them again.

- Cortland, IL, USA

Wheel studs breaking. I have now had 9 wheel studs break, 8 during normal servicing and 1 while actually driving. Since with alloy wheels there was no hubcap, the wheel nut and the top of the bolt was missing. There was an original recall for this but only for cars with steel wheels. My car has alloy wheels but I consider 9 breaks to be unsafe.

- Katy, TX, USA