Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
5 / 3
Injuries / Deaths:
7 / 2
Average Mileage:
40,157 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion electrical problems

electrical problem

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2012 Ford Fusion Owner Comments (Page 1 of 4)

problem #62

Jul 212016


  • 42,000 miles


When the vehicle was in motion, the power steering abruptly stopped working, due to an electrical problem. Over 400,000 Ford cars were recalled for this problem, all made at the same location, during the same time. Ours was not recalled, however and therefore created a very dangerous situation for us.

- Walnut Creek, CA, USA

problem #61

May 012016


  • 44,000 miles
With no consistency in timing, the power steering has been going out. I may be driving, turning or waiting at a stop light, on city streets or the highway. This problem started in May 2016, happening 1-2 times per month. I took it into my local Ford dealer and they said there was nothing wrong. They thought it could be a problem with the steering rack, but weren't sure. They denied that my vehicle was included in Ford's recall of several 2011 and 2012 Fusion for the same problem. Now (September 2016), the power steering is going out 1-2 times per day. The "power steering assist fault" and "service advanctrac" error messages appear. I feel this is a serious safety issue for me and the other drivers on the road, and Ford should be responsible for their design flaw.

- Edmond, OK, USA

problem #60

Aug 192016


  • miles
I was in new orleans for a family reunion. Leaving the reunion my car wouldn't start. I had a friend to check it and power wasn't going to the pump. We changed the fuel pump assuming that it had went out and change fuses too. After that thinking that everything was ok, while driving to work in morning traffic going 45 to 50 mph. The car stopped, I couldn't give it gas or anything. I had to hurry up and turn a block and sit in the middle lane. I tried turning the key it turned but didn't start. I checked the fuse and battery and that didn't work. I stayed in car for about 15 minutes before it started again. After starting it I thought everything was ok I was wrong. Had to work and tried starting car it was doing the same thing. I had it towed to a auto part place to get diagnosed and the results came back stating it was the fuel pump. I had it towed back to my home and had another fuel pump install and it continued doing the same thing. I had my car towed back to auto part place and they said that the car would start but the electric would stay to the fuel pump. Please help!!! now I don't trust my car anymore.

- Lafayette, LA, USA

problem #59

Jun 282016


  • 81,000 miles


My ac blower would turn on and off randomly for a few weeks then it would turn mostly off and not kick back on. The last time it came on for about 20 minutes and shut off when I was traveling over 4 hours in 118 degree weather. Then I had it checked out. They said that my blower motor wires were burning, had a short. After further investigation found that the wires and connector were severely melting and fusing together and was causing it to turn off. Had to have it repaired as soon as possible, as this problem could cause a fire.

- Avondale, AZ, USA

problem #58

Jul 182016


  • 85,717 miles
I was unable to unlatch the driver side door from inside after coming to a complete stop neither with engine off nor with key on. I consider this a major safety malfunction. The latch no longer works from inside.

- Morrilton, AR, USA

problem #57

Jun 252016


  • 68,000 miles
The contact owns a 2012 Ford Fusion. While driving 55 mph, the air conditioner wires melted and fused together. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 68,000.

- St Louis, MO, USA

problem #56

May 262016


  • 61,000 miles


When I turned on the fan to circulate heat or cool air nothing happened. The blower motor for the ac and heating has failed 3 times in the last 4 years; 12/13/2013, 6/24/2015, and 5/26/2016. The last time the Ford dealer had to replace the entire wiring harness as well. The last repair cost $730. Angela keevis, Ford Motor Company customer service manager, told me there was nothing they could do for me since I had already paid for the repair. My son needed the car for his high school senior prom so I needed to pay the bill asap.

- Park Ridge, NJ, USA

problem #55

Nov 162015


  • 100,000 miles
The contact owns a 2012 Ford Fusion. While driving 55 mph, the check engine warning light illuminated and the steering wheel required more force to maneuver. The failure recurred intermittently. The vehicle was taken to the dealer where it was diagnosed that the electronic power steering column failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The VIN was unknown. The failure mileage was 100,000.

- Benld, IL, USA

problem #54

Dec 302013


  • 1,000 miles
The vehicle will stop running while sitting still (at light, stop sign), I took it in and to the dealership and they said oh yeah there's a computer update. I was never advised of the update and had to have my car die in the middle of several busy roads. After the update the car did not die any longer but that was a safety issue that should have been addressed I had to come in. The car will bog down when you press on the accelerator, it will bog down then lurch forward. The issue is when starting from a stop or any time you are attempting to accelerate. The shifting of gears seems to be slow to change. I have taken it to the dealer and I am told they can not repeat the "issue". I have had issues with braking as well. The car when in reverse on an incline did not work and I rolled down into the street. I had the brakes checked and again was told they were not able to "repeat the issue". the air conditioner will only work when it wants to. Sometimes it blows cold air sometimes it blows hot air.

- Lexington, KY, USA

problem #53

May 272016


  • 40,000 miles
I am facing electrical issue in my car very frequently. The electrical problem occurs two ways, 1) while running 2) while starting the car while running:- when the electrical issue come while car is running then the below problem occurs, 1. transmission should not be set to parking, if set to parking then we cannot move to neutral or drive. It will be stuck and tow is the only option. 2. turn lights will not work. 3. head lights will not work. 4. door glass sliding will not work. 5. ac will not work 6. car display will not work for clock am/fm 2) while starting the car:- if the problem occurs while starting the car then I will be able to only start the car and the automatic transmission will not work. We cannot move the transmission from parking to neutral or drive. Towing the vehicle is the only option. This is dangerous while driving at night, I got this issue one time at night and I got the tough time in towing the car and getting to service centre. As the service centre is always busy they wont get the time to diagnosis immediately and at the time of they check it work properly. Any way they were not able to find any issues with me car. But when I take the car back to home the electrical issue often occurs. No one assure of the safety, and I am trying my best to drive at night and highways. Extremely dangerous.

- Long Beach, CA, USA

problem #52

Apr 012016


  • miles


Driver seat, heater got super hot to the point of burning a few time, then stopped working altogether by 68K miles. Brakes, right side front completely wore thru outside pad only by 48K miles, right rear did same thing by 70K. In both instances only one pad was shot. Why only one pad wearing to backing plate, looks like pads not releasing. Electrical, all windows, including moon roof, open by themselves while nowhere near car and it's locked.

- Somerset, WI, USA

problem #51

May 142016


  • miles
My power steering assist fault came on while I was driving home last night. It caused me to mess up my front end. I didn't receive any information about a recall, but when I looked up my VIN, I found out it had a open case I need to know what to do next... please help

- Houston, TX, USA

problem #50

Apr 112016


  • 6 miles
Mu 2012 Ford Fusion lost power to the steering on the highway so when I pulled the steering wheel hard so I can get to the side of the highway when I finally got to to the side of the highway I turned the car off and turned it back on the steering wheel will not move and a message on the dashboard appears and say service "power steering know" so I had to call a tow truck and when it got to the dealership they said it is a problem with electronic steering rack and pinion faulty and it would cost me 1,500 dollers to get it fix so I started researching on the NHTSA website and found out it was a recall but my car was not affected and I don't know how cause its alot of people with this same problem with their 2012 Ford Fusion.

- Decatur, GA, USA

problem #49

Dec 122015


  • 60,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 65 mph, the vehicle stalled and shook violently after the wrench warning indicator illuminated. The vehicle did restart after several attempts without shaking violently, however, the failure recurred on several occasions while driving at 40 mph and over. The vehicle was taken to the dealer and the contact was informed that there was an extended warranty, however, they could not repair the vehicle unless they could duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

- Fairfax, VA, USA

problem #48

Nov 242015


  • 85,000 miles
2012 Fusion and we have already changed the rotors... && multiple tires... always getting the tire pressure symbol && now there is an eletrical problem for the power steering... many of the fuses are missing from where the manual said they should be... may have to pay thousands to get it fixed && still its just a 2012... id expect something like this on a car thats 7-10 years old but not 3...

- Virginia Beach, VA, USA

problem #47

Sep 152015


  • 109,000 miles
The contact owns a 2012 Ford Fusion. While driving 20 mph, the vehicle experienced a complete loss of power and electrical functionality. All the warning indicators illuminated and flickered until the vehicle loss power. The failure recurred and the vehicle was taken to the dealer where it was diagnosed that the battery failed. The vehicle was repaired; however, the failure recurred. The vehicle was returned to the dealer where the technician diagnosed that the GEM module malfunctioned and needed to be replaced. The manufacturer was notified of the failure. The contact was informed that it was not a safety issue. The VIN was unknown. The approximate failure mileage was 109,000.

- Aurora, CO, USA

problem #46

Sep 082015


  • 48,200 miles
The connector to the air control relay overheats. Would smell an electrical burning scent. Checked online found pictures of melted wiring under dash. Took pictures of that area under dash and found the same thing. The connector to the air control relay is melted. The blower fan has quit working. Ford dealerships want $500 plus to fix this. I would call this a safety defect. It only seems to happen to cars equipped with the duel control auto climate. This incident did not cause a fuse to trip and could lead to a fire in the dash. It not uncommon because it was quickly and easily found on youtube. Ford was aware of the problem, but denied is was anything other than a maintenance issue.

- Hilliard, OH, USA

problem #45

Oct 192015


  • 68,000 miles
I was driving my 2012 Ford Fusion home from work and was stopped at a stop light. When I resumed driving when the light turned green, my power steering suddenly malfunctioned while driving and I was no longer able to turn the vehicle causing me to crash into a pole. There was no warning, just total power steering failure while driving. It is extremely dangerous, and Ford has recalled half a million vehicles for the same issue, but for some reason my model wasn't included. It makes driving terrifying.

- Nanticoke, PA, USA

problem #44

Jul 202014


  • miles
The problem with this car, is when car is in motion it would cut of loose power, no gas to engine. Put car in neutral and restart car. This is a constant problem started.

- Los Angeles, CA, USA

problem #43

Aug 132014


  • 10,000 miles
The contact owns a 2012 Ford Fusion. While the vehicle was on and in the park position, the air conditioner failed. The contact stated that the air condition unit started emitting hot air. The vehicle was taken to the dealer for diagnostic testing. The contact was informed that the air condition actuator and wires was burned. The vehicle was repaired; however, the remedy failed to repair the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000.

- Kent Store, VA, USA

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