Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.

10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
7 / 2
Average Mileage:
42,857 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion fuel system problems

fuel system problem

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2012 Ford Fusion Owner Comments (Page 1 of 2)

problem #35

Oct 052016

Fusion

  • 68,000 miles

A D V E R T I S E M E N T S

Takata inflator: On September 23rd I was driving to work using local stet and all of a sudden my car lost all power, it would not accelerate when I hit the gas. Several warning lights came on inside the car including the engine light. It happen once again on Oct 5, 2016 while driving on 408. Thank god that the traffic was heavy and I was able to place the car into park, turn the engine off and then on again. I the traffic was not heavy I could have been badly injured. I did not notice any recalls for this issue. Please don't let someone loose they life before the issue is fixed

- Orlando, FL, USA

problem #34

Sep 292016

Fusion

  • 26,000 miles
My 2012 Ford Fusion with 36K miles loses acceleration and idles rough until it is shut off and re-started. A wrench symbol is displayed when this happens. No check engine light is displayed. Does not matter at what speed. Very dangerous when on interstate hwy. A car that loses power in 2016? unacceptable, unforgettable and unforgiving.

- Omaha, NE, USA

problem #33

Sep 082016

Fusion

  • 64,000 miles
While driving my car any where city street or the highway, it will stall out or cut off with out any warning at all. It has happen ten times in the last two months. All most was rear ended because of this problem three time close calls. Have taking car and had it plug in for electronic check but no code shows up. This problem needs to be addressed I have read on line of a lot of other Ford Fusion owners having the same complaint. This very dangerous problem and should be addressed. Ford dealers just want to though parts at this problem but they will not or can not tell me what the real calls of this dangerous problem is. I sure hope with your help all the Ford Fusion owners can get this resolved before some one get killed.

- Hanover, PA, USA

problem #32

Sep 062016

Fusion

  • 78,000 miles

A D V E R T I S E M E N T S

The contact owns a 2012 Ford Fusion. While driving, the vehicle stalled. After numerous attempts, the vehicle was able to be restarted. The vehicle was towed to a mechanic where it was diagnosed that the fuel pump needed to be changed. The failure recurred and another mechanic diagnosed that the fuel control module needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 78,000.

- Lafayette, LA, USA

problem #31

Aug 192016

Fusion

  • miles
I was in new orleans for a family reunion. Leaving the reunion my car wouldn't start. I had a friend to check it and power wasn't going to the pump. We changed the fuel pump assuming that it had went out and change fuses too. After that thinking that everything was ok, while driving to work in morning traffic going 45 to 50 mph. The car stopped, I couldn't give it gas or anything. I had to hurry up and turn a block and sit in the middle lane. I tried turning the key it turned but didn't start. I checked the fuse and battery and that didn't work. I stayed in car for about 15 minutes before it started again. After starting it I thought everything was ok I was wrong. Had to work and tried starting car it was doing the same thing. I had it towed to a auto part place to get diagnosed and the results came back stating it was the fuel pump. I had it towed back to my home and had another fuel pump install and it continued doing the same thing. I had my car towed back to auto part place and they said that the car would start but the electric would stay to the fuel pump. Please help!!! now I don't trust my car anymore.

- Lafayette, LA, USA

problem #30

Mar 302016

Fusion

  • 134,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that there was an abnormal fuel odor in the vehicle. The vehicle was taken to the dealer where it was diagnosed that the failure was due to a leaky fuel tank and canister purge valve. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 15V793000 (fuel system, gasoline); however, the VIN was not included. The failure mileage was approximately 134,000.

- West Greenwhich, RI, USA

problem #29

Mar 152016

Fusion

  • 63,000 miles

A D V E R T I S E M E N T S

Our Ford Fusion continues to stop working at 45+ mph. We will be driving and the car basically stalls, except it still has power and shakes violently. It has happened 5 times in the last 3 days. We had a same problem back in December, but Ford would not repair it because the the check engine light was never on. Previously, the only error the dealership could provide was error code P21111 and stated the throttle value was stuck open. Here we are 3 months later and it is worse. Ford has an extended warranty on throttle values, but Ford wont fix the issue. We are taking it to the shop again and refuse to drive it until the issue is fixed. It is unacceptable that this continues to happen. We were driving 65mph when it stalled. That is not safe!!!!!

- Fairfax, VA, USA

problem #28

Oct 282015

Fusion

  • 88,400 miles
Rapid uncontrolled acceleration followed by sudden loss of power. Speed is reduced to under 10 mph, the wrench light turns on when this occurs. Power is restored after turning the vehicle off and back on. This problem has occurred twice in the last week, in rush hour traffic, and nearly resulted serious accidents involving both our vehicle and vehicles behind us trying to avoid our almost stalled vehicle. This is a very dangerous defect! the car behind us swerved in front of a semi truck which nearly caused a chain reaction crash in 70 mph traffic. The second vehicle, behind the one that cut off the semi, nearly rear ended us as we limped along at under 10 mph. It was almost impossible to get the vehicle to the shoulder from the center lane in both instances. We purchased the vehicle used almost two years ago and have not received a safety notice concerning this defect.

- Independence, MN, USA

problem #27

Oct 152015

Fusion

  • 24,750 miles
Engine light came on. Car is 38 months old, 24,818 miles. Fuel filler neck corroded through. $800 repair as it was just out of warranty

- Bryantville, MA, USA

problem #26

Sep 162015

Fusion

  • 75,000 miles
While leaving my place of work this afternoon the vehicle went into 'home mode', drastically reducing the speed and response (none or very limited acceleration available). I got off the roadway and used a wireless scanner and it reported no dtc codes, but an accelerator actuator stuck open. After removing the scan tool dongle and turning key completely off, it allowed me to drive 45 miles (my daily one way commute) with no issues. I'm certainly concerned of this happening on a bigger, faster highway. And, no, I didn't get no notice before the no-recall recall happened.

- Mckinney, TX, USA

problem #25

Aug 122015

Fusion

  • 41,920 miles

A D V E R T I S E M E N T S

On August 12th, 2015, while driving on the highway at 65 mph in the center lane, all of a sudden my car stalled and I was not able accelerate. The wrench light came on and I had to quickly coast off of the highway. Once I made it off of the highway I turned the car off and waited a few minutes. When I turned it back on, the wrench light went off and I was able to drive off. It happened again on Aug. 14th and 15th, same situation...driving on the highway at 65 to 70 mph. I have not taken my vehicle in to the dealership yet.

- San Antonio, TX, USA

problem #24

May 112015

Fusion

  • 78,000 miles
While I was driving on the highway my car stalled out. I was able to pullover on the side of the road. The car started like jerking. The wrench light came on as well as the engine light. It started right back up. It stopped for awhile, but it's been doing it more often now.

- Birmingham, AL, USA

problem #23

Feb 282015

Fusion 4-cyl

  • 63,000 miles
While slowing up to stop at intersection and pulling into drive gas goes wide open sticking. Barely could get vehicle to stop. After maxium pedal pressure was finally able to get vehicle stopped before wrecking into rd and or hittingthe car in my sisters drive. I was afraid to drive vehicle home from sisters house tonight. She witnessed the incident as a passenger in her drive.

- Tompkinsville, KY, USA

problem #22

Feb 182015

Fusion

  • 18,100 miles
The fuel nozzle got stuck in the capless system. Now I am driving with the nozzle stuck in my tank neck. I got the fire dept trying to remove the nozzle. It is really unsafe driving with the nozzle and the cap not perfectly closed. There are dozens of complaint out there on the internet and I wonder why Ford has never done anything about that.

- Charlotte, NC, USA

problem #21

Aug 152014

Fusion 4-cyl

  • 14,500 miles
Car hesitates on acceleration. Happens intermittently but seems to be more prevalent in the morning when first taking off. Even after the car is warmed up and I stop for a light and then try to take off, it will at times hesitate to the point where I feel like I may get rear-ended.

- Franklin, IN, USA

problem #20

Oct 262014

Fusion 4-cyl

  • 35,400 miles
Vehicle exhibited extreme hesitation when accelerating through an intersection. Engine ran roughly, and did not respond to throttle inputs, and powertrain 'wrench' light illuminated. Pulled into an adjacent parking lot, stopped and placed into park, while the engine continued to run roughly. Engine was switched off, and ran normally when restarted. The total elapsed time of the anomaly was approximately 5-10 seconds. Later that day a scan of the obd II port indicated no anomalies, and an on-board 'vehicle health monitor' was run via Ford sync. This report also indicated no anomalies. While looking up the vehicle health monitor results on the owner website, I noticed that there was a 'customer satisfaction program' 13N03 which extended the warranty on the throttle body. Research on this 13N03 program via multiple on-line sources revealed numerous failures of the throttle body, with behavior identical to that observed in this vehicle. Car was driven (carefully) for a few days until I was able to visit local Ford dealer. Service advisor indicated that Ford would only replace throttle body if there were stored codes consistent with throttle body failure, and that diagnostic costs ($159) were my responsibility if no codes were found. After discussing the negative results of obd II scan and vehicle health monitor, his opinion was that there was a very high probability that their diagnostics would also show no codes. Based on this information, I declined to have dealer examine the car, and replaced the throttle body with updated part myself (total cost $125), as a more effective approach to preventing recurrence. My opinion is that the 13N03 program needs to be a full recall, as this failure is common, unpredictable, and can have very serious consequences should it occur during high speed merging or crossing traffic.

- Arlington , MA, USA

problem #19

Sep 152014

Fusion 4-cyl

  • 51,700 miles
The first time I experienced the problem, I was making a left hand turn and it felt like the car was running on a couple of cylinders, very low power. I stopped as soon as I could and turned off the engine, restarted it and everything seem to be ok. Everything was fine for about a month, but while on a trip, I experience a sudden loss of power and unresponsive throttle. I took the car to the dealer and explained what had happened and that it sounded like the same problem my sister-in-law had experienced with her 2010 Fusion and that after a number of trip and problem repeated problems they replaced the throttle body which resolved the problem. In my case the dealer, even though I explained what I had experienced and that I was aware of a service bulletin from Ford for this exact problem, said my problem was a bad battery, which they replaced and returned the car to me. A couple of days later I experienced the same problem a couple of times and immediately took the car back to the dealer and this time they replaced the throttle body. I have since driven the car about 1500 miles in the last two months without a problem. My son is now going through the same problem with a 2011 escape hybrid. His dealer did not replace the throttle body when he took it with the same problem a couple of weeks ago, instead they charged him a few hundred dollars to "remove carbon buildup" or something. Today the escape experience the same problem while driving on an interstate. I took the car back to his dealer this afternoon and told them of my experience, the service rep said they would look into it. We'll see. I am a long time loyal Ford owner but feel they are waiting for someone to be killed before they fix this problem.

- Arlington, VA, USA

problem #18

Oct 172014

Fusion 4-cyl

  • 14,300 miles
According to the driver, the vehicle was put into reverse backing out of a parking spot, then when the car was put into drive the vehicle would not stop gaining high speeds up to 50mph. The engine rpms were high and the car was "out of control" as the driver had their foot pressed on the brake. The Fusion struck a few parked cars and eventually hit a vehicle head on coming the opposite way in a parking lot. There was one fatality as a result of the crash and other minor injuries from the victims. According to Ford a notice was sent out in January of 2014, field service action number: 13N03, which they offered an extended warranty for the defective part but never explicitly stated a throttle body could stay open causing the vehicle to surge or runaway causing a fatal accident. See also 10649298.

- Perkasie, PA, USA

problem #17

Oct 172014

Fusion

  • 14,300 miles
According to the driver, the vehicle was put into reverse backing out of a parking spot, then when the car was put into drive the vehicle would not stop gaining high speeds up to 50mph. The engine rpms were high and the car was "out of control" as the driver had their foot pressed on the brake. The Fusion struck a few parked cars and eventually hit a vehicle head on coming the opposite way in a parking lot. There was one fatality as a result of the crash and other minor injuries from the victims. According to Ford a notice was sent out in January of 2014, field service action number: 13N03, which they offered an extended warranty for the defective part but never explicitly stated a throttle body could stay open causing the vehicle to surge or runaway causing a fatal accident. See also 10649303.

- Perkasie, PA, USA

problem #16

Sep 102014

Fusion

  • 60,000 miles
While driving, the gas pedal became unresponsive and the orange wrench symbol came on. I pulled over and shut the car off. I attempted to restart the car. The car restarted and I was able to continue driving as normal. This problem has occurred approx 4 times. Each time with the same presentation and each time I was able to restart the car.

- Kansas City, MO, USA

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