The contact owns a 2012 Ford Fusion. The contact stated that while driving 55 mph, the electric power steering failed, and the steering wheel stiffened up and became difficult to steer. Check power steering now and advanced track warning lights were illuminated. The vehicle was taken to the dealer and the power steering was repaired in 2019, under an unknown recall however, the failure recurred. The vehicle was then taken to another dealer Courtesy Motor (3100 Pleasant Valley Blvd, Altoona, PA 16602) and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that a recall repair was only performed one time free of charge. The failure mileage was 129,000. Vin was unavailable. THE CONSUMER STATED THE POWER STEERING FAILED 4 TIMES. REPAIR ATTEMPTS WERE MADE BUT, THE FAILURE PERSISTED.

- Hollidaysburg, PA, USA

A recall was issued in 2015..15S18.. It seems my Vin number isn't included in the recall because it was manufactured in New Mexico. My power steering at 70 mph goes out without any warning. The above recall is exactly what's happening with my vehicle. Now I am obligated to pay 2k to fix a manufacturing flaw. This is a huge saftey issue to be on the road and while your driving your power steering goes out. I am asking for further investigation as my car is a 2012 Ford Fusion with the same problem you issued a recall for. I can be reached at [XXX]. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Duluth, GA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the vehicle lost power steering assist and the vehicle became difficult to steer. The contact stated that the traction control warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the power steering needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer was informed of the failure and referred the contact to the NHTSA. The failure mileage was approximately 118,000.

- Jackson, CA, USA

Power steering unit is faulting. A recall exist on the make and model but not on my VIN#. Was at Ford dealer two weeks ago for a message that read "service power steering soon" and they were unable to find issue. Now Power steering is locked up and message " POWER STEERING ASSIST FAULT" appears. When you turn the car off and back on the message disappears and steering moves.

- Cartersville, GA, USA

I recently bought this car and one morning I get up and the power steering assist fault indicator warning light and a chime sound was flashing in my dashboard. I have family and a busy life style which is putting them and myself in danger. I have a appointment with Timpton Ford on the 22nd of June 2021 for this issue. Also not even 3 days later my car would not stay cranked due to the fuel pump I would turn the key over it would start and a few seconds later it would die. I need to know if my car can be fixed.

- Nacogdoches, TX, USA

UNKNOWN One day I was driving my car like normal, I stopped and parked it and a message saying "Service Power Steering Now" popped Up. I immediately lost all power steering.

- Greenwood, IN, USA

The contact owns a 2012 Ford Fusion. The contact stated that while reversing, the electric power steering failed and the steering wheel ceased. The failure occurred on three separate occasions. The dealer was not made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and the contact was informed that the Vin was not under recall. The failure mileage was approximately 52,000.

- Macclenny, FL, USA

The contact owns a 2012 Ford Fusion. The contact stated while entering and starting the vehicle, a message appeared on the screen which stated that the power steering assist was disabled. The contact attempted to reverse out of the drive way however, the steering wheel failed to turn. The contact shifted the vehicle backed into park. The local dealer was contacted about the failure however, the dealer was unable to inspect the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 156,000.

- Lee's Summit, MO, USA

Power steering service now light came on driving away from my neighborhood and started making a loud noise on right front wheel of car, pulled over to see if I had a flat and did not. Turned around and went back home so I wouldn-€™t get stuck somewhere or wreck. While driving to the shop to get it looked at the power steering failed and could barely turn the wheel. This could have resulted in a wreck. The shop confirmed the power steering is out on the car again! Power steering sensor was recently replaced after wreck therefore it shouldn-€™t be going out a month later.

- Nashville, TN, USA

Power Steering stopped working for third time in last four years. It makes the vehicle difficult to drive.

- Orlando, FL, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 30 mph, the electric power steering failed and the steering wheel became firm. The dealer was made aware of the failure and informed the contact that the electronic steering rack had failed. The vehicle was not taken to be diagnosed nor repaired. The contact performed a self-diagnosis. The manufacturer was not made aware of the failure. The failure mileage was 117,000.

- Overland Park, KS, USA

Power steering service suddenly appeared on dashboard, and loud noise were heard when I turned the steering wheel. Please help me what to do since since there is a power steering wheel recall on Ford Fusion Hybrid 2012. Thank you.

- Ann Arbor, MI, USA

Power steering went out while driving

- Tallassee, AL, USA

The contact owns a 2012 FORD Fusion. The contact stated while driving 30 mph, the steering wheel became difficult to turn. The contact pulled over and restarted the vehicle however, proper steering functionality did not return. The contact stated that the power steering assist warning light was illuminated. The vehicle was not taken to a local dealer. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 160,000.

- Mexia, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated that after starting the vehicle, service power steering and service advance track messages displayed on the instrument panel. The steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and the local dealer were not contacted. The vehicle was not repaired. The approximate failure mileage was 110,000.

- Partlow, VA, USA

The power steering control module (pscm) failed on my vehicle. This resulted in immediate loss of power steering while driving and, in turn, caused extreme difficulty turning and moderate difficulty maintaining a straight line. According to Ford, the entire steering gear needs to be replaced because the pscm is integral to the steering gear. Reference existing recall#15V340000 for this model and year with the exact same components, but not inclusive of my VIN.

- Evansville, IN, USA

I was about to make a uturn when my steering wheel froze up on me. Scary and dangerous. I had to make a left instead of the uturn thank god I was able to get out of the way I turned the car off and started it again. Few minutes later I went to the bank and park in a parking space, went back to my car to leave and my steering wheel was locked up. Had to get a tow home. Said power steering assist fault

- Temple City, CA, USA

Power steering just died while I was on highway almost lost control and service power steering came on funny thing is it should be recalled it is horrible.

- Durham, NC, USA

Power steering went while parking car. Ford said steering recall not applicable to this VIN because it was built in a different plant. This is a safety hazard, if the steering went out at a higher speed it could have caused an accident. All 2012 Ford Fusion should be included in the recall because they all received the same power steering components regardless of which plant they were built in.

- Myrtle Beach, SC, USA

I was pulling out from my parking spot (parallel parked) when all of a sudden the steering wheel jerked out of my hands and the electric power assist light popped on. I was on a side street beginning to accelerate after pulling out into traffic. Had I been going faster, it easily could have created a wreck. When the wheel jerked, I slammed my brakes on. I turned the vehicle off then on, and the light popped off. I re-parked it because I was afraid to drive it, and before re-parking, the light was back on. I found this is a common problem and looked on line (Ford recall #15S18, NHTSA #15V340000). When I contacted the dealership to schedule repair, I was told that my VIN was outside of the recall range, even though it did indeed fail the same way these others failed. Because it was outside of the range, I would be financially responsible for this known design failure that resulted in a near miss accident. I've not taken it in for repair yet, hoping this recall is widened to the appropriate range for the same failure. I understand it's costly, but finding out this problem was a known problem that they didn't properly identify points of containment made me angry.

- Oakland, TN, USA