CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
42 / 2
Injuries / Deaths:
12 / 1
Average Mileage:
72,151 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is currently a recall for the part I had to replace for $3000 under code 15S18, but for some reason, my vehicle was not covered under this recall though it is the exact problem described in the recall and other Ford Fusion of the same timeframe are covered. I lost and regained control of steering for some time until it eventually stopped working altogether.
Power steering went out doing about 49mph on a busy highway. Causing me to be rear ended. The other car left the scene of the accident. Still no power steering fluid fine. Exact issues as all the other 2012 recalled Ford Fusion but not mine
Driving in town when steering went out. Took vehicle to Ford was told to replace steering unit. Also told there was a recall on Fusion but not all. Also told they extended warranty to 150,000 miles. Mine has 170,000. They refused any help. I am thinking they have a problem that's needs to be addressed
Vehicle steering has been acting up for a few days like it is catching and pulling in the direction I just slightly veer to. 2 days later, while driving on main highway, 60mph, service power steering and service advancetrac display on dash. Complete loss of power steering almost impossible to turn steering wheel.
- Somerset, KY, USA
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The contact owns a 2012 Ford Fusion. The contact stated while driving 55 mph, the vehicle loss power steering assist and the steering wheel seized. The power steering assist warning light was illuminated. The vehicle was taken to hayford Ford (1330 301st ave ne, isanti, mn 55040) and diagnosed with power steering failure and that the power steering gear and steering column needed to be replaced. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The approximate failure mileage was 81,000.
My car just dies while I'm driving. Are there recalls I haven't been notified about that could be causing this? if so, how do I get it repaired in the most expeditious manner. I only have the one car and it is pretty unsafe at this point.
The contact owns a 2012 Ford Fusion. The contact stated that while her daughter was driving at an undisclosed speed the service power steering message displayed and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. The local dealer green Ford located at 2211 w. pioneer pkwy, peoria, il 61615 and the manufacturer were notified of the failure however, no assistance was offered. The approximate failure mileage was 183,000.
Loud creaking occurs from steering column at warmer temperatures (over 50 degrees) when driving. Steering becomes more difficult as temperature rises and steering wheel shakes. There is serious concern about imminent failure. No codes pull, dealership states no issue after bringing it in twice, and that my VIN is not affected by the larger recall related to power steering failure. This is a known issue with a recall already launched for some vins; however, all cars falling within this manufacturing period should be recalled and issue addressed. Am currently debating having power steering rack replaced by another mechanic as Ford simply does not seem to care.
Loud creaking noise when turning the steering wheel at low speeds. It does not occur when it is cold outside, but occurs at temperature 70+. it get's really loud at temperatures near 80 degrees and above. I am concerned it will fail while driving. Exact same issue as others. When I took vehicle to Ford, it was cold and they said nothing was wrong.
There is a loud creaking noise when turning the steering wheel at low speeds. It does not occur when it is cool/cold outside, but occurs at temperature 80+. it get's really loud at temperatures near 100 degrees and above. I am concerned it will fail while driving.
Customer was driving to work on ice and lost power steering assist. Sounds related to the 15S18 campain. Dealer claims no recall. This is a deadly or life theatening defect and should be applied to all 2011-2013 Ford Fusion and other vehicles involved. Let's not lose a life to a known defect.
About less than a year, my power steering went out. The message read power steering assist fault, and the wheel would lock electronically. So I replaced the power steering pump. Fast forward to present day, service advanced trac and service power steering now is on the dashboard. Now I'm looking to tow my vehicle because it seems again to be something wrong with the power steering.
The power steering has failed on this vehicle 4 times in the last two years. In every case, it failed while driving. Three times on the highway and once in local traffic. When the power steering fails, it takes an enormous effort/strength to make a turn, change lanes, or park. Two of the times the power steering failed, the mechanic was able to clear the codes and the power steering was restored. The other two times required expensive repairs. One (October 2020) was for almost $1700 and replaced the control rods and tie rods. This restored the power steering for two months, then it went out again. Resetting the codes worked for two days, but then the steering went out again. The rack and pinion and control board were replaced in February 2021 at a cost of just under $2000. Loss of power steering when underway is a known issue for cars of this make and model, and there has been a recall affecting some 393,000 vehicles, but not all vins. Though my issue is exactly as described in the recall, Ford maintains that my car is not covered. Checking online, I see that many others are in the same situation. Their Fusion has exactly the same power steering issue as the recall, but Ford says their VIN is not one of those recalled. It is clear that a larger number of vehicles were affected than first believed, and all those affected by this problem should be included in the recall.
My vehicle has a recall for the power steering assault fault. I was turned away at dealerships because I have 160,000 miles on the vehicle. I just bought it and was not aware of this issue is there any alternatives to fix this issue? in the recall letter it didn't specifically mention that the number of miles could be a determining factor. I noticed this issue when it was parked it appeared on my dashboard
Was driving down the road when I had a service power steering and advance trac alert pop up on my dash. Power steering was still working for the rest of the drive. When I got to my destination I turned the car off. Next time I went to drive the car about 30 minutes later my power steering was completely gone. Ford has a recall for my make, model and year but apparently my car does not fall under this recall.
The contact owns a 2012 Ford Fusion. The contact stated that the power steering ceased operation while traveling at various speeds. The contact stated that the service trak, power steering, and check engine warning light remained illuminated on instrument panel. The contact called paul miller Ford (975 E new circle rd, lexington, ky 40505) and was informed that VIN was not included in NHTSA campaign number: 15V340000 (steering). The contact then took the vehicle to an independent mechanic where she was informed that her vehicle needed an oem software update. The mechanic also informed her that the rack and pinion and the tie rods needed to be replaced. The manufacturer was notified of the failure and confirmed the information provided by the dealer. The vehicle was not repaired. The failure mileage was approximately 84,000.
A D V E R T I S E M E N T S
- Winnemucca, NV, USA