Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
17 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
46,673 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 14 of 23)

« Read the previous 20 complaints

problem #198

Oct 012013

Fusion 4-cyl

  • 45,000 miles


Bought the car 7/12/2013 about 3 months after purchase. Backing out of driveway on busy street, power steering went out right in the middle of the street, thank god there wasn't a car coming up on me, , could barely turn it to pull to the side, shut it off and on and the power assist was ok.. till about 3 months latter was on the freeway and without warning, boom, , no power steering. Was able to pull off to the side, turned it off, then on then it worked again, , took it to the dealer 4/14/2014 they said it would cost almost $1,800 to fix and its not covered on the warranty, ,, drove off, because im a single dad with 2 daughters, now I cant trust driving that car any more, because I don't know when the steering is going out, , last time it went out and stayed out, , still making payment and haven't driven car in 2 months, , don't know what to do, , don't have the money to fix it, , this car should be recalled for safety reasons, ,, contacted Ford and they said tuff-[xxx],,, information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fremont, CA, USA

problem #197

Oct 102014

Fusion 4-cyl

  • 66,234 miles
The car had no power steering upon starting it for an afternoon trip. Worked fine in the morning, no indication of any issues. 2 warning items appeared. "service advancetrac system" "power steering assist fault" driven to the local Ford dealership (spradley barr) today, Monday, October 14th and was called back 4 hours later with a diagnosis. The power steering assist system needed to be replaced to the tune of $2,150. He was going to throw in the alignment for free. This is an ongoing problem. A factory recall needs to be issued. Numerous complaints on this exact topic with the 2010-2012 Ford Fusion can be found online. This car is 6,000 miles outside of powertrain warranty. There is no reason you should have to spend $2,100 on a 2 year old car. It's not getting fixed on my dime and it can sit in the garage not being driven until a better solution is figured out. I have always been able to drive my car 100K miles with regular service being done before any major repairs were necessary.

- Fort Collins, CO, USA

problem #196

Oct 022014


  • 50,000 miles
Lost power steering ability when driving to work.

- Oakdale, PA, USA

problem #195

Sep 292014

Fusion 6-cyl

  • 64,950 miles


While traveling home on the interstate with my spouse and child, the car warning system suddenly flashed "power steering failure" and "auto traction failure" and I lost power steering in the vehicle. In this frightening moment, the car was difficult to drive as we slowed to a safe speed and returned to our home. On October 1, 2014 my wife attempted to drive the car but was physically unable to back the vehicle out of the drive as the power steering failed. I contacted our dealer and was told that it could be a very expensive part (the rack) costing $1800 as another Fusion was at the dealership at that time with 73,000 miles having that part replace. I was astounded. On October 2nd, I carefully with great difficulty navigated the car to the dealership, here it was determined that the power steering rack would have to be replaced. In conversation with the service manager I was informed that I had done nothing wrong and that there was no preventative maintenance that could have been performed, but that the part simply failed. It is my contention that the part was not made properly and that it is a safety hazard. I have called Ford twice on 10/02 and 10/10 and have received absolutely no help or satisfaction. I have called the Ford dealership and have not received satisfaction to this point. This is a dangerous situation with a defective part that Ford has produced, but is unwilling to replace. I respectfully request that the NHTSA intervene immediately and issue a recall for this dangerous situation before life is lost.

- Lincoln, IL, USA

problem #194

Jun 052013


  • 45,000 miles
Two failures reset by turning car off and on. One, permanent, still not working. Worst failure was the second one while on the freeway.

- Fremont, CA, USA

problem #193

Aug 102014

Fusion 4-cyl

  • 25,187 miles
As I was pulling out of the church parking lot after Sunday services, the power steering suddenly failed and I saw an error message on the dash readout indicating a power steering "fault." I was able to drive the six miles home with extreme difficulty steering the car. After parking the car at home for a few hours, I restarted the car and the power steering then worked ok. I took car next day to Ford dealer who replaced the power steering module under warranty. Power steering has worked ok since then.

- Boiling Springs , PA, USA

problem #192

Aug 012014

Fusion 4-cyl

  • 57,000 miles


Failure of power steering assist, warning light appeared, restarted car and problem resolved. Reoccurred a couple of days later and will not resolve itself. Ford dealer says it will cost $1800 to fix(steering gear replacement). Car has less than 60000 miles and should be under warranty"?"

- Benton City, WA, USA

problem #191

Nov 052012

Fusion 4-cyl

  • 1,200 miles
I saw on news that you were investigating power steering issues on the Ford Fusion 2012. This is a problem I have been having with my Fusion 2012 almost from the beginning. The vehicle was purchased with less than 10 miles on it and the issue started happening around the second month. I hear a ding and then the power steering goes out, the brakes paddle requires a lot of pressure to engage, and the accelerator paddle is not as responsive. Two error messages appear on the display, "power steering assist fault" and "service advancetrac." I mentioned it to the service department at the Ford dealer and he ask me to take a picture of the messages next time it happens and bring them in. I took pictures and brought them in, I'm then told that I have to bring the vehicle in while the error messages are showing in order for the mechanic to diagnose the problem. This will be almost impossible to do because after a restart the errors go away. I'm glad to see that this issue is finally being investigated.

- Woodbridge, VA, USA

problem #190

Oct 062014


  • 44,500 miles
This has happened to my 2012 Ford Fusion twice. I just got my car back from the Ford dealership repair center and a week later the power steering goes out while I am driving. The rod and pinion was replaced the first time my 2012 Ford Fusion was put in the shop. The service power steering light came on, and the advance track light came on both times.

- Grove City, PA, USA

problem #189

Aug 302014

Fusion 6-cyl

  • 54,990 miles
2012 Ford Fusion. Consumer writes in regards to power steering failure, with low mileage. The electronic steering gear was replaced

- Clifton, NJ, USA

problem #188

Oct 072014

Fusion 6-cyl

  • 10,089 miles


When my wife started the car and began to back straight out of the garage she noticed a warning that the power steering had failed and was not working and did find that it was not working. She drove the car back into the garage and parked it. Later, when I started the car the problem had cleared. No fault codes were present in the obd II monitor.

- Fredericksburg, VA, USA

problem #187

Oct 042014

Fusion 4-cyl

  • 44,000 miles
Ford Fusion 2012 electronic power steering failure at low speed. The power steering of the Fusion just completely failed while bringing the car to a stop. There was no accident or impact. The car could still be steered manually with difficulty in making turns. Took car to the dealer and received an estimate of 1800 to repair a major part (complete electronic power steering assembly) on a 2 year old car that should not fail on it's own. I have reported the issue to Ford customer service and it escalated quickly within the company. I'm currently waiting for a regional manager to get back to me regarding the issue in the next business day. There are no recalls but this issue seems to be well documented on the web as a problem with the Fusion between the years 2010 and 2012. This car is in excellent shape and the dealer indicated that this is just a part failure(?) - a very expensive one that should not be defective after only a couple of years. Failure could have been disastrous at higher speeds, highways or when trying to make a turn.

- Cuyahoga Falls, OH, USA

problem #186

Jul 212013


  • 35,786 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving 10 mph, the power steering seized while making a left turn and excessive force was required in order to maneuver the vehicle. The problem recurred several times. The vehicle was taken to a dealer. The technician diagnosed that the computer program needed to be reset. The failure recurred and the vehicle was taken to a dealer. The technician diagnosed a service defect on the power steering. The vehicle had not been repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 35,786.

- Austin, TX, USA

problem #185

Nov 052013

Fusion 6-cyl

  • 53,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an unknown speed, the steering wheel became difficult to turn. The contact mentioned the instrument panel warning lights illuminated and the vehicle stalled. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was 53,000. Updated 12/18/14 the consumer stated when she pressed the accelerated pedal, the vehicle slightly accelerated, and the vehicle would also jerk forward. At times, the vehicle would cut off while driving. Updated 01/07/15

- Durham, NC, USA

problem #184

Jun 262014

Fusion 4-cyl

  • 15,245 miles
While driving the electronic power steering went out making it difficult to steer. A message indicated power steering assist fault. Stopped car and restarted and problem stopped. However it reappeared later on the drive home. I contacted dealer and was immediately scheduled in for warranty repair. The power steering was out even as I dropped it for service. Rack and pinion steering gear assembly was replaced under warranty. Had this not been a warranty repair, the bill would have been nearly $2000. The dealer was very closed lip about the issue and didn't want to go into detail on what/why or how often this happened. It seemed clear to me when I called that they were familiar with the problem. Even now I have no assurances this was replaced with parts of better quality than the original.

- Wooster, OH, USA

problem #183

Oct 042014

Fusion 4-cyl

  • 31,000 miles
While driving approximately 30 mph, I heard several beeps and then I lost power steering. The warning message said "power steering assist fault" and then "service advancetrac". I drove the rest of the way to work (approximately a 10 minute drive) without power steering. When I started the car again several hours later, I had power steering again, but drove the car straight to my local Ford dealership. It was determined that there is a faulty sensor causing the power steering issue. This would be covered by the 3 year/36,000 mile warranty, but I was out of warranty by just 5 days. The repair was quoted as $1700. I was given a customer service number to call, and was informed by a representative that there was nothing they could do to help me. I called back to the dealership, and they gave me a new quote of $1500, saying that was the best they could do. With this being a known problem in 2010-2012 Fusion, Ford should issue a recall and assist all their owners! they need to stand behind their work, and correct the issue.

- Gilbert, AZ, USA

problem #182

Mar 102014


  • miles
Bought a 2012 Ford Fusion brand new from a dealership. First incident occurred within first 2 yrs of ownership while driving 45 mph down an incline - sudden loss of power. It felt as if it lost power steering and thought engine shut off. Dash alarms rang and briefly saw 'power steering fault' light up. Took all my power to pull car off road and to a safe complete stop.turned off ignition. After a few minutes restarted ignition and drove directly to a dealership without further incident. Dealership stated water pump was defective and sent a signal to the engine to shut down. Pump was replaced second incident occurred months later while at a complete stop at a traffic light. Steering wheel suddenly locked, and felt engine power reduce. Dash warning sounded and saw 'power steering fault, service powertrac' light up. Turned ignition off and back on and was able to drive to dealership without further incident. Was told a chip replacement was issued. Replaced chip and was told that would extend the warranty and resolve issue. Continue to have additional incidents (4 to date ) both while moving and at a stand still where the dash warning sounded and felt a reduction or loss of power, each time having to shut off ignition and restart to clear the fault. Dealership continues to attempt to service with no resolve as yet.

- Hayes, VA, USA

problem #181

Jul 152013

Fusion 4-cyl

  • 38,000 miles
Occurred 3 times where the trouble indicator lamp came on and power steering went out. I was able to shut the car off and restart then it was ok the first time and second time. Third time the steering went out completely with no warning while I was driving. Trouble light did not come on. Lost all power steering. If my wife was driving she would not have been able to man handle the steering wheel to pull off the road. Had the vehicle towed to the dealer and they wanted me to pay $1,300 for a new power steering rack and pinion. I argued the car was just out of warranty and this was a safety issue and refused to pay. The fse called and Ford motor paid a portion of the bill. This was a very unsafe issue and I should not have had to pay for this repair but I needed to get my car back so I settled with them.

- Sterling Heights, MI, USA

problem #180

Oct 112013


  • 18,000 miles
I was driving normally and turned a corner and the power steering quit working and I was forced to manually turn the car and find a safe place to stop. I restarted the car and it drove fine for a couple of weeks. I was driving again when the power steering quit again and I coasted into a turn lane and managed to restart the car again. I drove then to my Ford dealer and told the service manager what had happened, he told me that I probably had hit a bump in the road and had caused the computer to malfunction.the next time this happened I was in my driveway backing up so I just restarted the car and it was fine.this was a lease car that I would be turning in Feb. 2014 so when I did I told the man who inspected it about the power steering problem and he said he would note it and I then got a new car and forgot about this until I show a report on the news and I decided to report my problem.

- Livonia, MI, USA

problem #179

Oct 062014

Fusion 4-cyl

  • 37,303 miles
On 10/5/14 my steer wheel was making a noise when I started turning it and figured I get it checked when I went to get oil change next day. The next day I was driving to dealership and half way there the power steering failed and light came on. Luckily I was driving with two hands.

- Davenport, FL, USA

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