Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.

10.0

really awful
Crashes / Fires:
18 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,054 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 21 of 24)

« Read the previous 20 complaints

problem #68

Nov 252013

Fusion

  • 27,000 miles

A D V E R T I S E M E N T S

I have had several issues leading up to this and the dealer would say nothing is wrong. Car jumps forward when idling, car looses power when accelerating on highway. Lastly was complete loss of power and nearly hit by bus with kids in car. They replaced throttle body, A/C motor etc....two weeks gone bye and it is starting again. I need to give this car to my daughter to drive but it is not safe.

- Largo, FL, USA

problem #67

Sep 102013

Fusion 4-cyl

  • 40,000 miles
Service advance track light came on, power steering disabled and traction control disabled. Making turn onto side street incident occurred. No accident involved. First time a simple turn of the key fixed the problem now it is completely disabled. Took to dealer they confirmed it as the power steering gear assembly on the advance track system. Part cost from Ford $900. Outrageous for a well maintained 2012 with 40,000 miles. Please research dealer said they had numerous issues with this... thank you

- Corbin, KY, USA

problem #66

Nov 212013

Fusion 4-cyl

  • 51,920 miles
I was turning into the parking lot and I got a "power steering assist fault" and the steering wheel was impossible to turn. I turned the engine off and back on and the fault cleared.

- Princeton, TX, USA

problem #65

Nov 222013

Fusion 4-cyl

  • 47,829 miles

A D V E R T I S E M E N T S

I was driving down the interstate when my traction light came on and my steering wheel locked up. An error came on screen saying "power steering system fault". my vehicle is out of bumper to bumper warranty but still under power train warranty. The dealership states that it is not covered under that warranty. Because of this I almost wrecked the car as steering became very limited. The dealer also states this an internal steering module and must be replaced. My car is too new for a computer module to be going out.

- Gainesville, TX, USA

problem #64

Oct 282013

Fusion 4-cyl

  • miles
I was driving my car to the gas station to put air in my tire and as I was turning into the gas station my steering wheel locked up on me and the service advancetrac & service power steering now lights beeped and came on. I was almost hit from behind because I couldn't turn my wheel to get into the gas station. I got the air and started my car back up and the lights beeped and came on again. I had to drive to work with no power steering and was almost hit a couple of times because I'm not use to turning the wheel, it's so hard and my arms and chest hurt from this already. I don't have the money to get this services but need a safe running car as I'm a single mom of two and purchased this car thinking Ford was reliable. Very worried and stressed, what am I to do now"?"

- Garland, TX, USA

problem #63

Oct 122013

Fusion 6-cyl

  • 55,400 miles
1st case 10/12/13 lost power steering - no error code found & reset 2nd case 10/21/13 lost power steering again both cases driving under 25 mph. Both cases had daughter with me. I am concerned on safety issue and requesting a recall. Concerned because in both cases with the unexpected loss of power steering I am not able to turn the wheel of the car. Warranty is up. Very disappointed with reading this is also happening to others! not acceptable Ford.

- West Paris, ME, USA

problem #62

Oct 102013

Fusion 4-cyl

  • 36,700 miles

A D V E R T I S E M E N T S

Vehicle lost power steering during driving. Light came on and message about power steering and to check advancetrac. Steering came back after I turned car off and back on after a few minutes. Warranty is now up of course on the car.

- Spring Hill, KS, USA

problem #61

Oct 082013

Fusion

  • 44,000 miles
I was driving down the highway and a light came on the dash and 2 messages appeared on dash - service advancetrac and power steering assist fault. It became extremely difficult to turn the steering wheel. This continued for several miles as I was in a carpool lane and unable to pull over anywhere. If this had happened while I was turning I would have had an accident. Turning the car off and restarting it cleared the messages and the steering functioned correctly again, however this is the 4th time in the last few months we have had this issue. We took our car to the dealership prior to the warranty expiration and they said there was no error code showing up.

- Mckinney, TX, USA

problem #60

Oct 042013

Fusion

  • miles
I took a hard turn to avoid a collision and hit a curb. The steering got hard, the advanced track light came on, and the problem wont go away.

- Homestead, FL, USA

problem #59

Oct 012013

Fusion 4-cyl

  • 38,000 miles
I was picking up my girls from preschool and when returning home, I lost power steering going around a corner. A few chimes sounded and a "service advancetrac" and "power steering assist failure" message came on the dashboard read out. This is a very serious safety issue that a lot of Ford Fusion owners seem to be experiencing and I feel Ford needs to address this in some sort of recall.

- Meredith, NH, USA

problem #58

Sep 232013

Fusion

  • 19,500 miles

A D V E R T I S E M E N T S

The contact owns a 2012 Ford Fusion. The contact stated that while entering a driveway, the steering wheel exhibited a loud, abnormal noise. The vehicle was not repaired and the manufacturer was not notified. The approximate failure mileage was 19,500.

- Milwalkee, WI, USA

problem #57

Jun 032013

Fusion

  • 19,500 miles
Was driving the vehicle when the power assist fault indication occurred. As the car changed to manual steering it pulled the car to the left causing the car to cross into the other line before could react to the manual steering. The car is very difficult to steer under manual steering, taking a lot of force to make turns even at highway speeds. Once got to a place to stop, the only thing that would reset the power steering assist fault was by turning the car totally off and then restarting the car. This has happen 6 more times since then. Have taken the car to Ford dealership to have it fixed, but they just said no code of the fault was shown and that was it. Not only is this a safety factor under normal driving conditions but would be a major safety problem on ice or snow driving.

- Broadview Heights, OH, USA

problem #56

Aug 152013

Fusion

  • 60,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel began to stick. As time progressed the vehicle performed in a manner reminiscent of having a flat tire and the service advance track warning light illuminated. The contact stopped the vehicle to check the tires but could not determine a failure. The vehicle was taken to a dealer for routine service and she was informed that the rack and pinion would need to be replaced. The manufacturer was notified of the failure. The vehicle was repaired. The failure and current mileage was 60,000.

- Gordonsville, VA, USA

problem #55

Aug 302013

Fusion 6-cyl

  • 45,000 miles
My 2012 Ford Fusion sel/3.0L V6 was being driven on busy highway at 55+ mph. Power steering fault/service autotrac warning came on suddenly. Power steering failed; driver had very difficult time controlling car on highway. Steering was very difficult for remainder of drive. After it was shut off and turned back on, fault cleared, warning light was gone, and steering was fine. Drove approximately 200 miles with no issues. Next time car was turned on and put into gear, fault came back. Shut off, turned back on, it cleared again. $1600+ quoted to fix issue with steering gear. Car has 45,000 miles on it.

- Detroit Lakes, MN, USA

problem #54

Sep 282012

Fusion 6-cyl

  • 31,500 miles
Drove home normally and shut off the car. Went to restart the car and the care indicated a "power steering failure - service advance trak" message. Shutting off and restarting the car did not change the result. Car had no power steering. Drove the car to the dealer. The dealer indicated that the steering rack needed replaced. $1900 warranty repair.

- Stow, OH, USA

problem #53

Jul 222009

Fusion 6-cyl

  • 36,650 miles
Power steering service track light came on during car start up and I had no power steering. I restarted the car and the power steering worked and the service light went off. I looked to check the power steering fluid and found the system is electronic. This problem repeated about every 2 weeks during startup and was resolved similarly. On August 23, 2013 the problem occurred again but restarting did not fix the problem. No other problems other than low air pressure service light.

- Grand Rapids, MI, USA

problem #52

May 052013

Fusion

  • 34,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving 40 mph, the power steering failed as the steering wheel tightened with the illumination of the power steering light. The failure recurred on several occasions. The vehicle was taken to the dealer for diagnosis where it was advised to the contact that the power steering gear needed to be replaced. The vehicle was not repaired and the manufacturer was not notified. The approximate failure mileage was 34,000. Updated 03/18/14

- Topeka , KS, USA

problem #51

Oct 032012

Fusion

  • 38,000 miles
I was driving my car and on the dash of my car displayed a power steering assist fault. Which then it became very difficult to turn. I quickly put the car in neutral and turned it off and then back on. It fixed the problem and the message on my dash went away. The problem occurred twice more over the year and finally today as I got in my car the same message came up and wouldn't go away. So no I cant drive my own car and I live in a remote part of the U.S.

- Barstow, CA, USA

problem #50

Aug 312013

Fusion 6-cyl

  • 28,000 miles
For several months, my 2012 Ford Fusion would occasionally have a power steering failure. Restarting the vehicle would solve this. However, today, the power steering failure is not going away. My hud reads "power steering assist fault" and "service advancetrac" I will be taking it to get serviced at my first opportunity. Searching the internet implies that this is a nearly ubiquitous problem.

- Warner Robins, GA, USA

problem #49

Apr 152013

Fusion

  • 38,500 miles
I was driving down the interstate when an alarm sounded and two warning messages appeared on the dash display. Power steering assist fault and service advancetrac. At that time there was no power steering. The vehicle was extremely difficult to turn. Had I been executing a turn at the time of the failure I likely would have run into something. The steering is extraordinarily stiff when the power assist is off. This has occurred several times over the past few months. In the past, restarting the vehicle cleared the error message and the power steering worked again. This time however the failure seems permanent. Ford has examined the vehicle and said the failure is in a motor in the rack and pinion and the entire steering assembly will have to be replaced to the tune of $1900. This is a very dangerous problem as it occurs with no warning and at all different speeds. I have also noticed some "clunking" sounds when the steering wheel is turned while the vehicle is stationary.

- Loganville, GA, USA

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