Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
18 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,054 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 3 of 24)

« Read the previous 20 complaints

problem #428

Jul 042016


  • 69,000 miles


The contact owns a 2012 Ford Fusion. While driving approximately 25 mph, the vehicle lost steering power and the power steering warning light illuminated. The contact coasted the vehicle to a nearby mall. The failure was not diagnosed and did not recur. The manufacturer was made aware of the failure and stated that there would be a charge to diagnose and repair the vehicle. The failure mileage was approximately 69,000.

- Hyde Park, NY, USA

problem #427

Jun 012016


  • 60,000 miles
Loss of power steering. Can not turn the steering wheel

- New Church, VA, USA

problem #426

Jun 102016


  • 82,000 miles
The contact owns a 2012 Ford Fusion. While the vehicle was parked, the steering wheel seized without warning. The vehicle was repaired per NHTSA campaign number: 15V340000 (steering), but the failure recurred. The manufacturer was made aware of the issue. The failure mileage was 82,000.

- Hermiston, OR, USA

problem #425

Jun 172016


  • 66,000 miles


For almost a year my car has been making a popping creaking noise when I drive at low speeds (20 or below). It started very quietly and has progressively gotten worse. I took it to the dealership where they advised me that this stems from service bulletin tsb 06-24-07. This advisory was originally just for 2006 models. However, it is affecting my 2012. It has affected 2007, 2008, and 2009 as well. This is an ongoing safety issue as the control arms could break at any moment while driving. This could cause a potential car accident that may include death. This ongoing issue needs to be addressed as a recall since Ford does not want to cover cost of repair to their ongoing steering issue.

- Elgin, SC, USA

problem #424

Jun 142016


  • miles
On June 14, 2016 the power steering failed on my car while I was driving it on a city street. I saw a message that said electronic steering assist failure. I restarted the car and the power steering was working. I drove the car 2 miles to a Ford dealer. I was told that there is a safety recall on this issue but that I have exceeded the maximum covered milage. My vehicle has 184,000 miles but they only cover up to 150,000 miles. I could have been injured if this occurred at high speed or in traffic.

- Villa Rica, GA, USA

problem #423

Jun 152016


  • 98,800 miles
The contact owns a 2012 Ford Fusion. While driving 30 mph, the steering wheel became difficult to maneuver and the power steering assist fault light illuminated. The contact coasted the vehicle over to the side of the road, restarted the vehicle, and resumed driving. The failure recurred twice. The vehicle was not diagnosed or repaired. In addition, the vehicle was taken to a dealer to be repaired per NHTSA campaign number: 15V340000 (steering); however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 98,800.

- East Haven, CT, USA

problem #422

Nov 162015


  • 100,000 miles


The contact owns a 2012 Ford Fusion. While driving 55 mph, the check engine warning light illuminated and the steering wheel required more force to maneuver. The failure recurred intermittently. The vehicle was taken to the dealer where it was diagnosed that the electronic power steering column failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The VIN was unknown. The failure mileage was 100,000.

- Benld, IL, USA

problem #421

May 012016


  • 18,000 miles
Power steering failed notice displayed upon starting parked vehicle.. 2012 Ford Fusion display panel said "power steering assist failure" and " service advancetrac." When I logged in on Ford owner website, it advised me of "field service action" titled "epas steering efforts" and field service action number "15N01." Date this began approximate, and has repeated and finally remains failed. Mileage is approximate.

- Tamarac, FL, USA

problem #420

May 182016


  • miles
I have a power steering fault on the message board. I cannot turn the wheel without having to use all my strength. Nearly got into two accidents while driving when this happened.

- Hicksville, NY, USA

problem #419

Mar 242016


  • 29,000 miles
While backing out N a grocery store parking lot, the power steering failed and the steering wheel was extremely tight. I had to apply force to the steering wheel to get it to turn. I restarted the vehicle and the condition continued. The VIN was not included in NHTSA campaign number 15V340000 (steering). The manufacturer was notified of the failure.

- Cooper, TX, USA

problem #418

May 142016


  • miles


My power steering assist fault came on while I was driving home last night. It caused me to mess up my front end. I didn't receive any information about a recall, but when I looked up my VIN, I found out it had a open case I need to know what to do next... please help

- Houston, TX, USA

problem #417

Apr 112016


  • 81,000 miles
While driving on a city street the "advancetrac" came on and "power steering needs to be replaced" came on. I was night time I made it home. Once home I turned the car off and the "replace power steering now" I had lost all power steering. This is the second time this has happened the first time my son was driving on the highway. I took it to the mechanic the first time and they said it was nothing wrong I just needed new tires.

- Decatur, GA, USA

problem #416

May 182015


  • 41,670 miles
Lost power steering while driving on a city street.

- Wilson, NC, USA

problem #415

Mar 012016


  • 104,000 miles
The contact owns a 2012 Ford Fusion. While driving approximately 45 mph, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The contact crashed the vehicle into a wooded area. During the crash, both the driver and front passenger sustained back injuries. The cause of the failure was not diagnosed or repaired. Medical attention was not required. The manufacturer was not notified. The VIN was invalid. The failure mileage was 104,000.

- Poplarville, MS, USA

problem #414

Feb 072015


  • 69,000 miles
While driving to a family member birthday party less then 15 miles from our residence, we began pulling onto the road and that when it the display said service power steering now and it was hard to turn. As we turned on the the road while driving our 3 young children on the back with no power steering we almost got tboned. The car had only 69K on the mileage it had just passed the warranty repair limit. I thought it might have been a easy fix like most other vehicles they have a chain or belt but this is completely electrical. The part that really has made me upset and frustrated was when my sister in law a close friend with the same year make and model received notices that their cars were up for a recall for the power steering. So I called my local dealer and asked if they could check on if my car was up for recall since my car actually had the power steering go out on it. The dealership responded with a "no, because my car was not on the designated list of a certain time, place and date it was manufactured to be applicable for the recall". it makes no sense that if they are recalling some with the power steering issues why not all, especially the one that are actually have real issues and are a possible threat to the safety of ones family.

- Flowery Branch, GA, USA

problem #413

Apr 012016


  • 59,000 miles
I noticed a knock whenever I turned the wheel while driving down the road or while parked. The steering became increasingly harder as the days passed. The cars warranty had expired so I took it into Goodyear to see what the problem was. They told me the rack and pinion needed to be replaced. The Fusion had only 59,000 miles on it. The mechanic that worked on my car told me he previously worked for Ford and that this was a common problem.

- Mesa, AZ, USA

problem #412

Apr 022016


  • 44,500 miles
On April 2 2016 I drove to our local walmart in oceanside California. After shopping I started my 2012 Ford Fusion and the power assisted steering had failed and I couldnt drive the car. Had it towed to North county Ford where they told me that there was a recall on this problem but not on this car due to its production date of March 6th 2012.the recall was for 2012 Ford Fusion produced before febuaruy 28th 2012. Because my vehicle was produced 6 days after the recall it was not covered thus I was responsible to pay the $1658 repair bill. I contacted Ford Motor Company and they said they couldn't help me due to the production date. I believe the recall needs to be widened to cover all Ford products that have this issue. While this problem did'nt happen while the car was in motion it still seems to me to be a big safety concern as it could have been.

- Bonsall, CA, USA

problem #411

Apr 112016


  • 6 miles
Mu 2012 Ford Fusion lost power to the steering on the highway so when I pulled the steering wheel hard so I can get to the side of the highway when I finally got to to the side of the highway I turned the car off and turned it back on the steering wheel will not move and a message on the dashboard appears and say service "power steering know" so I had to call a tow truck and when it got to the dealership they said it is a problem with electronic steering rack and pinion faulty and it would cost me 1,500 dollers to get it fix so I started researching on the NHTSA website and found out it was a recall but my car was not affected and I don't know how cause its alot of people with this same problem with their 2012 Ford Fusion.

- Decatur, GA, USA

problem #410

Apr 112016


  • 90,069 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving, the vehicle lots power steering without warning. The vehicle was taken to the dealer where it was diagnosed that the power steering control module failed and steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 15V340000 (steering). The failure mileage was 90,069.

- Summerville, SC, USA

problem #409

Apr 052016


  • 91,000 miles
Shortly after starting my vehicle, the power steering fails and the alarms sound leaving my vehicle unable to perform safely. This happens randomly and without notice. There are no known contributing factors. I've contacted my dealership and they've stated that my vehicle isn't covered under the recall and to repair the issue could cost up to $1,600

- Montverde, FL, USA

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