CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.

10.0

really awful
Crashes / Fires:
19 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,648 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 3 of 25)

« Read the previous 20 complaints

problem #442

May 012016

Fusion

  • 44,000 miles

A D V E R T I S E M E N T S

With no consistency in timing, the power steering has been going out. I may be driving, turning or waiting at a stop light, on city streets or the highway. This problem started in May 2016, happening 1-2 times per month. I took it into my local Ford dealer and they said there was nothing wrong. They thought it could be a problem with the steering rack, but weren't sure. They denied that my vehicle was included in Ford's recall of several 2011 and 2012 Fusion for the same problem. Now (September 2016), the power steering is going out 1-2 times per day. The "power steering assist fault" and "service advanctrac" error messages appear. I feel this is a serious safety issue for me and the other drivers on the road, and Ford should be responsible for their design flaw.

- Edmond, OK, USA

problem #441

Aug 292016

Fusion

  • 80,000 miles
Popping noise present from steering wheel whenever steering wheel is turned in either direction. Whenever vehicle hits a bump regardless of the size, the steering wheel is yanked around causing the control of the vehicle to become compromised. These issues happen at any speed and in all road conditions, stationary or non stationary, highway or city and regardless if I'm turning or not. When steering wheel is turned all the way to the right or left the wheel will stiffen and throw itself back the opposite direction. Must use a lot of force to keep steering wheel in that position. Was told by a certified Ford dealership and a shop by the name of midas that it was the rack and pinion. Ford refuses to fix issue due to the fact that the rack and pinion is not throwing any sort of trouble code. The rack and pinion on this vehicle however is not only under a current recall but is also backed by an extended warranty issued by Ford Motor Company.

- Brighton, CO, USA

problem #440

Sep 092016

Fusion

  • 111,000 miles
I started my car, service power steering warning came on, drove 10 miles and power steering went out. Looked online and saw a recall for electric power assist system, so I called the dealership I purchased the car from and they told me my car is not covered under that recall.

- Charlotte Hall, MD, USA

problem #439

Aug 232016

Fusion

  • 81,000 miles

A D V E R T I S E M E N T S

The contact owns a 2012 Ford Fusion. While driving various speeds and turning the steering wheel, an abnormal noise was heard without warning. The vehicle was taken to a dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 81,000.

- Brighton, CO, USA

problem #438

Sep 062016

Fusion

  • 105,000 miles
The contact owns a 2012 Ford Fusion. While driving 60 mph, the steering seized and the service advance track and power steering warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 105,000.

- Woodstock, GA, USA

problem #437

Aug 212016

Fusion

  • 59,000 miles
The contact owns a 2012 Ford Fusion. While the vehicle was at a stop sign, the power steering light illuminated. Immediately after, the power steering failed. The vehicle was able to be driven to the contact's home. The vehicle was taken to auto zone where it was diagnosed that the power steering assist failed. The contact referenced NHTSA campaign number: 15V340000 (steering); however, the dealer did not perform any repairs. The failure mileage was 59,000.

- Carrollton, GA, USA

problem #436

Aug 142016

Fusion

  • miles

A D V E R T I S E M E N T S

Power steering stopped intermittently while driving, after receiving a recall notice, Ford replaced the power steering gear assembly in June 2016. In August of 2016 I was out of town and the power steering went out again. Took it to Ford dealer out of town and they replaced the power steering arms and want to charge me $1000.

- Cary, NC, USA

problem #435

Aug 152016

Fusion

  • miles
Driving my vehicle when the power steering went completely out in traffic, making a right turn. Vehicle steering wheel would not budge. It's a safety issue driving and the steering wheel gives out without any notice.

- Lauderdale Lakes, FL, USA

problem #434

Feb 292016

Fusion

  • 100,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that the power steering sensor fault light illuminated. The vehicle was serviced per NHTSA campaign number: 12V345000 (steering), but the remedy failed to repair the vehicle. The contact mentioned that the power sensor light illuminated after the repair. The vehicle was taken back to the dealer and had not been repaired. The manufacturer was not notified. The failure mileage was approximately 100,000.

- Houston, TX, USA

problem #433

Aug 082016

Fusion

  • 29,100 miles
Car was making clunking sound. When I was driving. Took it in and was told it was the assembly steering system gear. Rack and pin system causing the clunking in gear. Was told my mechanic this a huge safety problem. Was told it wasn't safe to drive the car because if I lose steering could lose control of car and it could cause injury to me my family or other people that are in cars that I may hit if I lose control of the vehicle. I can't believe there isn't a recall from Ford for this problem ! I saw there have been several complaints for same issue.

- Sheboygan Falls, WI, USA

problem #432

Aug 042016

Fusion

  • 51,864 miles

A D V E R T I S E M E N T S

Pulling out of my driveway at low speed, the steering locked to where it was nearly impossible to control the vehicle. I was able to come to a stop immediately so no damage or injury. Turning the steering wheel required a lot of effort so reversing back off the street and onto the driveway was quite difficult. After parking, the dash also briefly displayed something like "advancetrack error". I don't remember the wording exactly.

- Spirit Lake, IA, USA

problem #431

Jul 182016

Fusion

  • 97,000 miles
I was driving in the interstate when all of a sudden my power steering went. The service light came on and read ''service power steering now''. it had never done that before and I only had the car for less than a year. I just thank god no one was hurt. I took my car to the Ford dealership and they said that it was not apart of the recall, but in my opinion if it has been a issue for several vehicle fix all of them. They said the car was fine but when the mechanic got in my car he had a hard time turning the wheel.

- Waycross, GA, USA

problem #430

Jul 262016

Fusion

  • 42,988 miles
Over the past week my 2012 Ford Fusion decelerated, idled roughly, lost power steering and power breaking and the wrench dummy light came on. All 4 times it occurred below 30 mph in clear conditions. The car is extremely hard to handle and luckily I was in areas where I could pull over safely. Once pulled over I was able to restart the car and resume driving. I have brought in my car twice to a local mechanic who could not find any error messages on the computer. I have an appointment at the local Ford dealership to do more diagnostics. I am very concerned about the safety of this vehicle and its reliability.

- Lansing, IL, USA

problem #429

Jul 272016

Fusion

  • 101,300 miles
The contact owns a 2012 Ford Fusion. While driving 20 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to turn the vehicle. The contact independently replaced the battery. After the battery replacement, the steering wheel seized completely. The vehicle was taken to a dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 101,300.

- Irvington, NJ, USA

problem #428

Jul 042016

Fusion

  • 69,000 miles
The contact owns a 2012 Ford Fusion. While driving approximately 25 mph, the vehicle lost steering power and the power steering warning light illuminated. The contact coasted the vehicle to a nearby mall. The failure was not diagnosed and did not recur. The manufacturer was made aware of the failure and stated that there would be a charge to diagnose and repair the vehicle. The failure mileage was approximately 69,000.

- Hyde Park, NY, USA

problem #427

Jun 012016

Fusion

  • 60,000 miles
Loss of power steering. Can not turn the steering wheel

- New Church, VA, USA

problem #426

Jun 102016

Fusion

  • 82,000 miles
The contact owns a 2012 Ford Fusion. While the vehicle was parked, the steering wheel seized without warning. The vehicle was repaired per NHTSA campaign number: 15V340000 (steering), but the failure recurred. The manufacturer was made aware of the issue. The failure mileage was 82,000.

- Hermiston, OR, USA

problem #425

Jun 172016

Fusion

  • 66,000 miles
For almost a year my car has been making a popping creaking noise when I drive at low speeds (20 or below). It started very quietly and has progressively gotten worse. I took it to the dealership where they advised me that this stems from service bulletin tsb 06-24-07. This advisory was originally just for 2006 models. However, it is affecting my 2012. It has affected 2007, 2008, and 2009 as well. This is an ongoing safety issue as the control arms could break at any moment while driving. This could cause a potential car accident that may include death. This ongoing issue needs to be addressed as a recall since Ford does not want to cover cost of repair to their ongoing steering issue.

- Elgin, SC, USA

problem #424

Jun 142016

Fusion

  • miles
On June 14, 2016 the power steering failed on my car while I was driving it on a city street. I saw a message that said electronic steering assist failure. I restarted the car and the power steering was working. I drove the car 2 miles to a Ford dealer. I was told that there is a safety recall on this issue but that I have exceeded the maximum covered milage. My vehicle has 184,000 miles but they only cover up to 150,000 miles. I could have been injured if this occurred at high speed or in traffic.

- Villa Rica, GA, USA

problem #423

Jun 152016

Fusion

  • 98,800 miles
The contact owns a 2012 Ford Fusion. While driving 30 mph, the steering wheel became difficult to maneuver and the power steering assist fault light illuminated. The contact coasted the vehicle over to the side of the road, restarted the vehicle, and resumed driving. The failure recurred twice. The vehicle was not diagnosed or repaired. In addition, the vehicle was taken to a dealer to be repaired per NHTSA campaign number: 15V340000 (steering); however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 98,800.

- East Haven, CT, USA

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