Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
18 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,482 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 3 of 24)

« Read the previous 20 complaints

problem #436

Aug 142016


  • miles


Power steering stopped intermittently while driving, after receiving a recall notice, Ford replaced the power steering gear assembly in June 2016. In August of 2016 I was out of town and the power steering went out again. Took it to Ford dealer out of town and they replaced the power steering arms and want to charge me $1000.

- Cary, NC, USA

problem #435

Aug 152016


  • miles
Driving my vehicle when the power steering went completely out in traffic, making a right turn. Vehicle steering wheel would not budge. It's a safety issue driving and the steering wheel gives out without any notice.

- Lauderdale Lakes, FL, USA

problem #434

Feb 292016


  • 100,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that the power steering sensor fault light illuminated. The vehicle was serviced per NHTSA campaign number: 12V345000 (steering), but the remedy failed to repair the vehicle. The contact mentioned that the power sensor light illuminated after the repair. The vehicle was taken back to the dealer and had not been repaired. The manufacturer was not notified. The failure mileage was approximately 100,000.

- Houston, TX, USA

problem #433

Aug 082016


  • 29,100 miles


Car was making clunking sound. When I was driving. Took it in and was told it was the assembly steering system gear. Rack and pin system causing the clunking in gear. Was told my mechanic this a huge safety problem. Was told it wasn't safe to drive the car because if I lose steering could lose control of car and it could cause injury to me my family or other people that are in cars that I may hit if I lose control of the vehicle. I can't believe there isn't a recall from Ford for this problem ! I saw there have been several complaints for same issue.

- Sheboygan Falls, WI, USA

problem #432

Aug 042016


  • 51,864 miles
Pulling out of my driveway at low speed, the steering locked to where it was nearly impossible to control the vehicle. I was able to come to a stop immediately so no damage or injury. Turning the steering wheel required a lot of effort so reversing back off the street and onto the driveway was quite difficult. After parking, the dash also briefly displayed something like "advancetrack error". I don't remember the wording exactly.

- Spirit Lake, IA, USA

problem #431

Jul 182016


  • 97,000 miles
I was driving in the interstate when all of a sudden my power steering went. The service light came on and read ''service power steering now''. it had never done that before and I only had the car for less than a year. I just thank god no one was hurt. I took my car to the Ford dealership and they said that it was not apart of the recall, but in my opinion if it has been a issue for several vehicle fix all of them. They said the car was fine but when the mechanic got in my car he had a hard time turning the wheel.

- Waycross, GA, USA

problem #430

Jul 262016


  • 42,988 miles


Over the past week my 2012 Ford Fusion decelerated, idled roughly, lost power steering and power breaking and the wrench dummy light came on. All 4 times it occurred below 30 mph in clear conditions. The car is extremely hard to handle and luckily I was in areas where I could pull over safely. Once pulled over I was able to restart the car and resume driving. I have brought in my car twice to a local mechanic who could not find any error messages on the computer. I have an appointment at the local Ford dealership to do more diagnostics. I am very concerned about the safety of this vehicle and its reliability.

- Lansing, IL, USA

problem #429

Jul 272016


  • 101,300 miles
The contact owns a 2012 Ford Fusion. While driving 20 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to turn the vehicle. The contact independently replaced the battery. After the battery replacement, the steering wheel seized completely. The vehicle was taken to a dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 101,300.

- Irvington, NJ, USA

problem #428

Jul 042016


  • 69,000 miles
The contact owns a 2012 Ford Fusion. While driving approximately 25 mph, the vehicle lost steering power and the power steering warning light illuminated. The contact coasted the vehicle to a nearby mall. The failure was not diagnosed and did not recur. The manufacturer was made aware of the failure and stated that there would be a charge to diagnose and repair the vehicle. The failure mileage was approximately 69,000.

- Hyde Park, NY, USA

problem #427

Jun 012016


  • 60,000 miles
Loss of power steering. Can not turn the steering wheel

- New Church, VA, USA

problem #426

Jun 102016


  • 82,000 miles


The contact owns a 2012 Ford Fusion. While the vehicle was parked, the steering wheel seized without warning. The vehicle was repaired per NHTSA campaign number: 15V340000 (steering), but the failure recurred. The manufacturer was made aware of the issue. The failure mileage was 82,000.

- Hermiston, OR, USA

problem #425

Jun 172016


  • 66,000 miles
For almost a year my car has been making a popping creaking noise when I drive at low speeds (20 or below). It started very quietly and has progressively gotten worse. I took it to the dealership where they advised me that this stems from service bulletin tsb 06-24-07. This advisory was originally just for 2006 models. However, it is affecting my 2012. It has affected 2007, 2008, and 2009 as well. This is an ongoing safety issue as the control arms could break at any moment while driving. This could cause a potential car accident that may include death. This ongoing issue needs to be addressed as a recall since Ford does not want to cover cost of repair to their ongoing steering issue.

- Elgin, SC, USA

problem #424

Jun 142016


  • miles
On June 14, 2016 the power steering failed on my car while I was driving it on a city street. I saw a message that said electronic steering assist failure. I restarted the car and the power steering was working. I drove the car 2 miles to a Ford dealer. I was told that there is a safety recall on this issue but that I have exceeded the maximum covered milage. My vehicle has 184,000 miles but they only cover up to 150,000 miles. I could have been injured if this occurred at high speed or in traffic.

- Villa Rica, GA, USA

problem #423

Jun 152016


  • 98,800 miles
The contact owns a 2012 Ford Fusion. While driving 30 mph, the steering wheel became difficult to maneuver and the power steering assist fault light illuminated. The contact coasted the vehicle over to the side of the road, restarted the vehicle, and resumed driving. The failure recurred twice. The vehicle was not diagnosed or repaired. In addition, the vehicle was taken to a dealer to be repaired per NHTSA campaign number: 15V340000 (steering); however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 98,800.

- East Haven, CT, USA

problem #422

Nov 162015


  • 100,000 miles
The contact owns a 2012 Ford Fusion. While driving 55 mph, the check engine warning light illuminated and the steering wheel required more force to maneuver. The failure recurred intermittently. The vehicle was taken to the dealer where it was diagnosed that the electronic power steering column failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The VIN was unknown. The failure mileage was 100,000.

- Benld, IL, USA

problem #421

May 012016


  • 18,000 miles
Power steering failed notice displayed upon starting parked vehicle.. 2012 Ford Fusion display panel said "power steering assist failure" and " service advancetrac." When I logged in on Ford owner website, it advised me of "field service action" titled "epas steering efforts" and field service action number "15N01." Date this began approximate, and has repeated and finally remains failed. Mileage is approximate.

- Tamarac, FL, USA

problem #420

May 182016


  • miles
I have a power steering fault on the message board. I cannot turn the wheel without having to use all my strength. Nearly got into two accidents while driving when this happened.

- Hicksville, NY, USA

problem #419

Mar 242016


  • 29,000 miles
While backing out N a grocery store parking lot, the power steering failed and the steering wheel was extremely tight. I had to apply force to the steering wheel to get it to turn. I restarted the vehicle and the condition continued. The VIN was not included in NHTSA campaign number 15V340000 (steering). The manufacturer was notified of the failure.

- Cooper, TX, USA

problem #418

May 142016


  • miles
My power steering assist fault came on while I was driving home last night. It caused me to mess up my front end. I didn't receive any information about a recall, but when I looked up my VIN, I found out it had a open case I need to know what to do next... please help

- Houston, TX, USA

problem #417

Apr 112016


  • 81,000 miles
While driving on a city street the "advancetrac" came on and "power steering needs to be replaced" came on. I was night time I made it home. Once home I turned the car off and the "replace power steering now" I had lost all power steering. This is the second time this has happened the first time my son was driving on the highway. I took it to the mechanic the first time and they said it was nothing wrong I just needed new tires.

- Decatur, GA, USA

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