My mother's car suddently became difficult to steer(she is elderly). she almost deove into another vehicle becuase her power sterring went out and the sterring became very diffuclt to turn. Ford had a recall for the Gear Assy Recall# 15N01, they are no stating that it is past the warranty date and will not cover the repair. They do admit in 2017 ther was a reporgram of this part at anpother dealership and it extended the ewarrantly but they are stayting it will not be covered. this is a saftey issue and should be covered as it almost caused an accidnet and for knows this part is faulty.

- Glendale, AZ, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 MPH, the steering wheel became firm with the power steering assist and service now message displayed. Due to the failure, the contact called a relative to tow the vehicle to her home where it remained in her possession. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The contact also called the manufacturer and was notified that her vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was unknown.

- Danville, VA, USA

Sudden loss of power steering with dashboard message "Power Steering Assist Fault" Unable to turn steering wheel. Problem comes and goes. Took to Ford Dealership, $3,000 repair and Ford refuses to cover under a recall claiming it is a "Customer Satisfaction" problem and not a safety problem. Hundreds of complaints for this model year on this site for the same issue.

- West Chester, PA, USA

The electric power steering went out while driving. It is available for inspection upon request. The steering failure made the car very hard to control. The vechile will be inspected by an independent service center. The vechice has not been inspected by the manufacturer, police, insurance representatives or others yet. The power steering error light came on and the traction assist error light came on. The failure occurred on September 20, 2022.

- Indianapolis, IN, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 10 MPH, the message to "Check Power Steering" suddenly displayed and the steering became very difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the Power Steering Control Modular was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,000.

- Peckville, PA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 45 MPH, the message "Power Steering Assist Fault" was displayed and the steering wheel lost electric power steering assist. The contact was able to veer to the side of the road by using physical strength to steer the vehicle. The contact turned off and restarted the vehicle, and the steering wheel operated as needed. The contact was able to continue driving however, the failure reoccurred while driving. The contact stated that the failure had been recurring increasingly more while driving. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 175,000. The VIN was unavailable.

- East Peoria, IL, USA

Traveling at around 30mph on a narrow and curvy road, the car lost a majority of the power steering aide. I was teaching my younger sibling how to drive, and the car lost control and we were heading straight for a deep ravine. Thankfully, the emergency brake was available.

- Clarksville, TN, USA

My electrical power steering system failed as I was driving. It is available for inspection. As I was pulling into traffic from a gas station my power steering failed. An automotive shop confirmed the power steering issue I did not notice any immediate warnings until after my car stopped

- Tampa , FL, USA

The contact's daughter owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the "Service Power Steering "warning light illuminated. The dealer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was loaded onto a trailer and taken to an independent mechanic where it was diagnosed with electric power steering failure. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Haughton, LA, USA

The contact owns a 2012 Ford Fusion. The contact stated while making a right turn at an undisclosed speed, the steering wheel became firm. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the power steering needed to be replaced. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The failure mileage was unknown.

- Columbus, OH, USA

The power steering assist fault code came on the dash, I since had the car at the dealership and was told it was covered and would be repaired 2 days later I got a call telling me it was gonna cost $1801 this problem came on suddenly and could of caused a deadly accident was told at dealership that repaired it that the warranty ran out after 10 years the car is a 2012 and warranty ran out a few months ago but this being a major steering problem and could cause a major accident or fatality(s) I believe this should have been a major recall but as owner of this vehicle there was never any outreach from the dealership on this steering problem

- Port Royal, PA, USA

My car was under a recall to have power steering gear replaced and ford will not fix it. The wheel is so hard I can barely move it.

- Ruby, SC, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 229,000.

- Blue Mountain, MS, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the power steering assist fault and the check advancetrac warning messages appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. The dealer and the manufacturer were notified of the failure and the contact was informed that the vehicle was not included in an Extended Warranty coverage or NHTSA Campaign Number: 15V340000 (Steering). The manufacturer referred him to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 218,000.

- Kennewick, WA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving into a parking lot at an undisclosed speed, the steering wheel seized with the Service Power Steering message displayed. The vehicle was towed to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 170,000.

- Taberg, NY, USA

My car has had steering issues since purchased a year ago. I had to pay $1600 for a new steering rack as the car is electronic and is not a cheap fix. My car was not included in a recall that was done with the same plant my car was made at and literally 2 days after the end built date. I called and out a complaint in and was trying to get my car included in this recall. This car continues to show steering issue alerts on dash. The car has to be shut off and turned backed in and sometimes don-€™t bother driving it because it-€™s nerve racking to know if it will stop working. PLEASE SOMEONE LOOK INTO THIS AND ADD MY CAR TO THE RECALL THE STATS ON THE RECALL AND HOW CLOSE MY CAR IS TO IT SAME PLANT AND A DEW DAYS AWAY, PLEASE PLEASE HEAR THIS. THANK YOU IN ADVANCE

- Pawtucket, RI, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to maneuver. The contact then stated that she heard an audible sound indicating that the power steering assist fault warning light was illuminated. The vehicle was towed to the dealer and was diagnosed that the electric power steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that NHTSA Campaign Number: 15V340000 (Steering) had expired and no further assistance was provided. The model year vehicle was not included in the recall. The failure mileage was approximately 106,000.

- Myrtle Beach, SC, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. The contact then stated that the steering wheel became difficult to maneuver. Additionally, the contact referenced NHTSA Campaign Number: 15V340000 (Steering). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 161,000.

- Jessup, MD, USA

Driving 45 MPH, Power Steering Fault came on, lost power steering. Thankfully I was able to get off the road safely. Have no power steering, several other models with the same year have the same problem I am being told mine was not part of the recall. RIDICULOUS! This is a very costly repair

- Livonia, MI, USA

The contact owns a 2012 Ford Fusion. The contact stated that the while her daughter was driving approximately 30 MPH, the power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. During the failure, no warning lights or messages were displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 160,000.

- Burnham, IL, USA