Recall that has no fix. Car rolls in park and gets stuck in gears while driving

- Enola, PA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The contact had taken the vehicle to a dealer where a software update and other minor repairs were performed on the vehicle under warranty. The contact then stated that an abnormal banging noise would emit from the vehicle while accelerating without warning. The vehicle was taken back to the dealer where various repairs to the transmission were performed; despite multiple repairs, the failure persisted and vehicle was taken back to the dealer on multiple occasions. The dealer then replaced the cable bushing and attached shifter cable which temporarily repaired the vehicle; however, the contact stated that recently, the failure returned. The vehicle was taken back to the dealer where they informed her that the warranty had expired and that she had to repair the vehicle out of pocket. Upon investigation, the contact discovered NHTSA Campaign Number: 19V362000 (Power Train) which she linked to the failure. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 21,454.

- Folsom, PA, USA

My vehicle has every problem that has been reported and recalled, however my vehicle isn't listed on the recall list. Could this be a mistake" Could my vehicle oddly have all the same engine coolant levels, advance trac, power steering, engine overheating issues, as the ones recalled but not actually been recalled"

- Milwaukee, WI, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, an audible alert was sounded and a message stating -€œTransmission not in PARK-€ was displayed on the instrument panel. The contact pulled over, shifted to PARK, restarted the vehicle, and drove back to the residence. The vehicle was parked and turned off however, the vehicle started rolling backward. The contact used bricks to chock the wheel. The vehicle was taken to the local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V471000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.

- Sylvania, OH, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving 30 MPH and shifting to first gear, the vehicle started jerking and shuddering. The contact stated that the failure increased in intensity whenever he shifted into a higher gear. There were no warning lights illuminated. The contact veered to the side of the road, turned off, and restarted the vehicle; however, the failure reoccurred while driving. The contact was able to continue to drive the vehicle at slower speeds. The vehicle was taken to the dealer where the PCM was reset and the transmission oil was replaced; however, the failure persisted. The contact also stated that the failure would occur whenever the accelerator pedal was depressed. The contact stated that the vehicle was leaking gasoline and was taken to an independent mechanic who replaced the fuel injectors. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.

- Philadelphia, MS, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle produced a high pitch sound coming from the transmission. The contact was able to pull over. Upon restarting the vehicle, the vehicle would not shift out of park. The contact stated no warning light was illuminated. The contact called a mechanic to the vehicle and the vehicle was diagnosed with needing the shifter cable replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V471000 (Power Train) however, the VIN was not included. The vehicle was taken to a local dealer where it was diagnosed with needing the shifter cable replaced; however, the vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 191,000.

- Chandler, TX, USA

Just before the December holiday, my car was making a notable noise. My local mechanic has diagnosed it to be a transmission failure at 99k miles. The local Ford dealership still has not looked at it and can't for weeks to come because of Covid (1/3 of the mechanics plus the Service Manager and assistant are out). They told us that the tool needed to repair this problem will not be available until April because it needs to be manufactured and distributed. I am left without a car, thrown into the market 2 years ahead of my financial plan, without assets from my car and having difficulty getting a loan because of the hyperinflation of car prices, particularly used. I am quite stranded.

- Northborough, MA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at 10-15 MPH uphill and making a turn, the vehicle made an abnormal sound and was hesitating as if the transmission was in neutral. There were no warning lights illuminated. The contact stated that as the vehicle started rolling backward, she depressed the accelerator pedal and was able to move forward and made the turn. The contact continued to drive; however, the failure reoccurred while driving and the vehicle was making abnormal sounds. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the transmission had shifted into fifth gear and would not shift out of fifth gear. The independent mechanic diagnosed that the transmission had failed and needed to be replaced. The vehicle was towed to the residence. Then, the vehicle was towed to another mechanic who diagnosed that the transmission had failed and needed to be replaced. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 19V362000 (Power Train) and to take the vehicle to the dealer for a recall repair. The vehicle was towed to the dealer who informed her that the vehicle would be repaired at her expense since the VIN was not included in the recall. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Monticello, NY, USA

The shift cable bushing in my 2013 Ford Fusion Hybrid degraded and broke apart from the gear shift cable. This resulted in me being unable to shift gears while the vehicle was in park. Fortunately the car was parked at the time but this could have been a serious safety concern had the vehicle been moving. The vehicle was repaired by a Ford dealership by replacing the entire gear shift cable. This repair was considerably more expensive than just replacing the bushing itself which they claimed was not possible. No warning lights or messages were indicated before the failure. This part failure is the exact same issue involved in NHTSA CAMPAIGN NUMBER: 18V471000.

- Gaston, SC, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 75 MPH, the vehicle decelerated independently to 20 MPH. In addition, the engine overheated message was displayed on the instrument panel. The contact mentioned that there was a loud growling noise coming from the vehicle. in addition, the vehicle was placed in Park and the vehicle rolled backwards. The contact stated that the parking brake was activated to stop the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission temperature sensor needed to be replaced. The vehicle was taken back to another dealer where there was a diagnosis taken but the failure was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.

- White Hall, AR, USA

The contact owns a 2013 Ford Fusion. The contact stated that after starting the vehicle, the vehicle failed to shift into gear without warning. The vehicle was towed to the local dealer and the contact was informed that the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 158,097

- Victorville, CA, USA

The contact owns a 2013 Ford Fusion. The contact stated that upon parking his vehicle in his driveway, the contact placed the gear shifter into the park however, the dashboard read that the vehicle was in neutral. As the contact exited the vehicle, the vehicle began to roll backwards without warning. The contact immediately re-entered the vehicle and forcefully applied the brakes and activated the parking brake. Since the failure, the contact had been unable to drive the vehicle as the gear shifter remained stuck in park as the dashboard continued to read that the vehicle was in neutral. The contact had notified both the dealer and the manufacturer of the failure and both informed him that his vehicle was not included in NHTSA Campaign Number: 18V471000 (Power Train) which he linked to the failure. The vehicle was not repaired. The failure mileage was approximately 143,000.

- Lincoln, CA, USA

Defective Ford engine and engine cooling recalls have been issued for select models (i.e., recalls 12S41; 17S09;) for cars with 1.6 liter engines due to issues associated with low coolant levels in which a recall was issued in 2017 requiring Ford to install new coolant level sensors and the associated hardware and software in order to prevent engine overheating and catastrophic failure. While the recall was not issued for the 2013 Ford Fusion Energi Titanium Hybrid 2.0 liter engines, the problems identified with the 1.6 liter engines also characterize many of the 2.0 liter engines, including the one that I drive. My Ford has had 18 recalls, and during 2020 the engine light came on 4 different times between February and October of 2020 in which I brought the vehicle to Serramonte Ford service center to determine the reason. Ford did routine inspections and recall work in each visit, but it was not until the final time that the engine light came on that the tech looked inside the engine to discover leaking oil that Ford's service staff informed me I would require a new engine. Ford suggests replacing the defective engine with a rebuilt engine rather than breaking down and diagnosing the cause of the oil in the engine block, according to Ford due to the relatively cheaper cost to me (Ford did not make the diagnosis until after the car was out of warranty) of installing a rebuilt engine rather than tearing down the existing engine to diagnose and repair. I suspect that the 2.0 liter engine has the exact same issues as the 1.6 and should have been included in the 2017 recall, when I could have had the coolant level sensor installed while the car remained under the manufacturer's warranty. The car is at risk of a catastrophic fire now if I drive it off of the service center's lot, where it has been since November 2020. 12S41 and 17S09 recalls should be offered to the 2.0 liter engine models as well, before more people die.

- San Francisco, CA, USA

Was driving vehicle and vehicle engine kept running, but transmission quit pulling (flexplate had fractured and broken). Vehicle could not accelerate out of traffic. I am an automotive repair shop in crestwood. Ky and have seen this issue twice in the past couple of months in vehicles with the same engine and transmission combination. The other vehicle was an AWD Ford 2015 edge. I'm sure this is and will be a major issue.

- Crestwood, KY, USA

While coming off the highway my hill start assist, advanced tract, and steering failed. I almost lost control of the car. Also, the linkage for the shifter keeps coming undone.

- East Providence, RI, USA

Transmission latch and engine cooling issue associated with similar models but not this specific model.

- Temecula, CA, USA

I have had the issue of hard shifting for about a year now. Today was very scary for me as I was maneuvering across traffic my car did not want to move.it made a high gear sound, as if it was revving in a high gear.it seemed as if the car was not shifted into the correct gear.after about 2 minutes it started to drive normally. It just seemed like the gears had slipped. I was lucky that it wasn't a busy time of day, as I would have been in trouble not being able to go above 2 miles an hour.I was at a fast food place and had the car in park gear.I than shifted it to drive and my car moved out into traffic normally for about 30 feet and than just seemed like it went out of gear because it barely moved

- Lincoln Park, MI, USA

Leaving gas station. Car just stops driving while in the driving gear. So I pulled over slowly to the side of the road and I had a warning to 'see manual' 'hill assistant not available' 'stop safely now' and it was showing traction control on. It will not drive. And runs weird now.

- Big Rapids, MI, USA

I noticed when the car was on the engine made a clunking sound at startup, this was not very unusual as the hybrid has made different noises at startup, and dealerships have assumed this was "normal". after a couple of weeks, a loud noise began, sounding as if I was dragging something when the vehicle was being driven. We took the car to the dealership where any and all repairs/recalls have been performed after a couple of days the service advisor said they felt that it was the bearings inside the transmission and it would be better to get rid of the car than repair it. This is a well-documented known issue that Ford is aware of. In April of 2020, the electrical/ A/C was not working correctly and the faceplate was replaced costing $780. This vehicle has had 7 known recalls, 3 of which had to do with transmission/powertrain, three out of the 4 doors had failed dates were Aug 2014, Feb 2015 & April 2015 the dealership refused to fix the 4th door stating it was not a recall (I would like to note when one of the doors latched failed my son was in the passenger seat and fell halfway out of the vehicle, while the vehicle was turning-his seat belt saved him) in June of 2015 NHTSA sent a recall, 4 door latch issues were replaced in May 2016. The transmission issue is another example of known problems that should be repaired by Ford Motor Company.

- El Mirage, AZ, USA

When transmission is hot it stops shifting or it dont go in gear

- Union, NJ, USA