Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.

In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
39,136 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Fusion drivetrain problems

drivetrain problem

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2013 Ford Fusion Owner Comments (Page 1 of 2)

problem #29

Sep 122016

Fusion 4-cyl

  • 0 miles


Hello, my name is [xxx] and I bought a brand new vehicle from Ford three years ago and just recently, when my car was in park, I shifted the gear and it went in reverse. I got scared and shut the car off. It did not turn on after that and it had to get towed to galpin Ford in North hills. Ford told me that it was an eroded transmission cable that I had to pay out of pocket to repair. I do not understand why my brand new car has an eroded part in it. I live in southern California where are there no hazard weather conditions. I googled how you could have an eroded cable and it is from acid. Is there something else wrong with my car and I am in danger to drive it. Ford has been unhelpful and basically telling me there is nothing they can do. I feel like Ford parts are not up to safety standards by my case and would like an investigation done with Ford. Please feel free to contact me with any questions. Thank you! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Sherman Oaks, CA, USA

problem #28

Sep 152016


  • 90,000 miles
The contact owns a 2013 Ford Fusion. While driving 15 mph, the vehicle hesitated and lost power when coming to a stop. The vehicle was taken to the dealer where it was diagnosed that oil was leaking from the front driver side axle into the transmission, which was causing the transmission to fail. The vehicle was not repaired. The approximate failure mileage was 90,000. The VIN was not available.

- Goodrich, MI, USA

problem #27

Aug 012016


  • 77,000 miles
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 65 mph, the vehicle was jerking and shuttering with the service manual error warning light illuminated. The failure recurred four times. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.

- Columbus, OH, USA

problem #26

Jun 082016


  • miles


Transmission has shifting issues.struggles to find proper gear

- Wurtsboro, NY, USA

problem #25

Jul 112016


  • 53,000 miles
We have had our 2103 Fusion now for 2 months. 1 week after having the car it began to make a humming noise around the gas tank area, then when you slowed down for a red light the car would stall and be hard to start back. Sent the car back to the dealership to only be told they couldn't find anything wrong. Once we received the car back we drove it for a couple of days and the car started making the noise again and would stall again. Called dealership and took car back again still nothing. Received car back and began to notice when we was fueling the car that the RPM gauge would go up and down and then the vehicle would quit and be very hard to start back. While driving the vehicle about 3 weeks ago it stalled again and would not start back, finally after about 30 mins of trying the car started. Sent car back to dealership again and they have had the car 3 weeks and they are saying they can not find anything wrong with the vehicle. I asked if they had put fuel in it like I advised they proceeded to tell me no. I advised them when they did to let me know what the car did. We no longer feel safe driving the car. I believe we either have a fuel pump issue or the vehicle is pulling air in from the fueling system and is causing it to air lock. The vehicle has quit about 12-15 times in the 2 months we have had

- Rush, KY, USA

problem #24

Aug 022016


  • 88,000 miles
I put my vehicle in park and it kept going due to the shift linkage breaking, it remained in drive this is extremely unsafe and should not be happening to a 3 year old car with 88K on it. After doing some research I discovered this quite common among the newer Fusion's, Focus's and other Ford products.

- Nashua, NH, USA

problem #23

May 162016


  • 24,500 miles


The car has a harsh shift for 2/3. the shift is so harsh at times that it will jerk your head back. It will also at times drag from the 2/3 shift then jerk you. This happens on city streets on the highway if in traffic and it always happens after the car has been sitting for any amount of time. The car has been to the dealership four times for this problem and they tell me it is normal. I spoke with Ford today 6.23.16 and they have escalated the matter with the dealership.

- Indianapolis, IN, USA

problem #22

Jun 172014


  • 40,000 miles
The contact owns a 2013 Ford Fusion. While driving 5 mph, the vehicle stalled, overheated, and the transmission and check engine warning lights illuminated. The contact was able to restart the vehicle on some occasions. The failure recurred multiple times. The vehicle was towed to a dealer where it was diagnosed that the water pump and the power train needed to be replaced. The vehicle was repaired; however, the check engine warning light illuminated again. The vehicle was taken back to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failures. The failure mileage was 40,000.

- Baltimore, MD, USA

problem #21

Jul 012015


  • 39,295 miles
The contact owns a 2013 Ford Fusion. While at a stop light, the vehicle shut off. When the contact removed her foot from the brake pedal, the vehicle moved backwards. The "run power active" light illuminated. The vehicle restarted after a couple of minutes. The contact stated that the failure recurred after she refueled the vehicle. The vehicle was taken to the local dealer where it was diagnosed that the vapor management valve was faulty and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 39,295.

- Norcross, GA, USA

problem #20

Dec 262014


  • 31,324 miles
The contact owns a 2013 Ford Fusion. While driving approximately 25 mph, the transmission exhibited extreme hesitation. The failure recurred whenever the vehicle was in operation. The vehicle was taken to the dealer where it was diagnosed that the issue was a normal characteristic of the transmission. The manufacturer was notified of the failure. The approximate failure mileage was 31,324.

- Greensboro, NC, USA

problem #19

Feb 062016


  • 64,600 miles


Yellow wrench light keep coming on while driving only down the highway at 65 to 70 mph, it also intermittent therefore the dealer cannot ever find problem codes. The codes erase when you turn off the car. I lose half of engine power and no other controls work such as cruise control and manual shifting paddle shifting. I was also told that it was my : "PCM" that is giving me the trouble. Also the electric fan is running at full speed blowing out cold air, plus the smell of burning plastic. Also when the car is started and running for about 7 to 10 minutes, I turn on the heater at 73 degrees and it is warm. Then after turning on the heater and now leaving for work, I accelerate to get onto the freeway and soon noticed that the heater is now blowing cold air and I then turn the heater up higher to 77 then the same warmth come out then that goes away til I turn the heater way up to 83 degrees. This has never happened before, I had the coolant and oil replaced and it is still doing the same thing. I get two warnings showing the yellow wrench, "power reduced to cool down engine" and "engine overheat" the sunnyvale Ford dealer charged me $200 dollars to see what was wrong with my car and said they have found nothing. But this problem only happens on the freeway driving at 65 to 75 mph. Our freeways speed limits are high on interstates 5. I do see older Ford tempo's going 80 mph and passing me while I cannot go faster to get out of the way of others. Quite insulting to me while I spend out of pocket and Ford says nothing and I get back a broken car that works sometimes. The extended warranties I pay for does not cover anything so I'm paying for a car that is soon to fail and leave me stranded at the same time I have to pay for it. Ford continue to say my car is running well and returning it back to me with problems unfixed

- Palo Alto, CA, USA

problem #18

Jan 012016


  • 40,000 miles
The transmission in this vehicle has a harsh shift from 2nd to 3rd gears. For the most part all other shifts are smooth. The jerky shift happens all the time, not just when the car is cold. I'm afraid that this is causing damage to the interior of the transmission and that one day it will stop working altogether.

- Fort Wayne, IN, USA

problem #17

Mar 052014

Fusion 4-cyl

  • Automatic transmission
  • 11,000 miles
The contact owns a 2013 Ford Fusion. While driving at an unknown speed, the vehicle shook violently and lunged forward without warning. The contact mentioned that the transmission would slip out of gear sporadically and, on a separate occasion, the vehicle stalled. The vehicle was taken to the dealer where it was diagnosed that the transmission was defective and needed to be rebuilt. The vehicle was repaired, but the failure recurred four times. The manufacturer was made aware of the failures. The vehicle was not repaired. The failure mileage was 11,000. Updated 04/06/16 updated 04/14/16.

- Seattle, WA, USA

problem #16

Mar 122014


  • 100,000 miles
(takata recall) I hereby state that I was in a motor vehicle accident with this vehicle with no fault of my own. At the time of the accident 03/15/2014 this vehicle should have been totaled out but was not done so.the airbags did not deploy with the way and the impact that I was hit by other party. I than took this vehicle numerous of times to hasting Ford in greenville nc where they was suppose to have researched and properly checked and fixed everything detailed. I am yet to this day still having problems with this vehicle shifting gears caused by accident, body is coming apart, camara is not working and I am still suffering from the bodily injuries of my hip being shifted from accident. I am seeking legal attorneys at this time due to I feel that Ford could have taken better care and replaced this vehicle knowingly that this vehicle is not safe to me the custom. At this point I do feel that Ford should be responsible for any suffering and vehicle experience that I am enduring at this time. I would like to say thank you for your moral support. I was traveling down the main highway when another vehicle came from a side road driving 60 mph without breaking speed crashing into my 2013 Ford Fusion.the accident occurred in wake county nc. Around 12:45 P.M.

- Winterville, NC, USA

problem #15

Oct 252015


  • miles
The contact owns a 2013 Ford Fusion. The contact stated that the key failed to start the vehicle. After numerous attempts or disconnecting the battery, the vehicle was able to start. The vehicle was also included in NHTSA campaign number: 14V597000 (air bags), but the dealer stated the part was not available. The contact also stated that the eps and the power train warning lights illuminated. The manufacturer was notified of the failures. The failure mileage was not available.

- Virginia Beach, VA, USA

problem #14

May 012013


  • 18,000 miles
The contact owns a 2013 Ford Fusion. While driving 35 mph, the accelerator pedal was depressed, but the vehicle hesitated and lost power. The contact mentioned that all the warning lights, gauges, and meters on the instrument cluster failed to function. In addition, the contact stated that the low beam head lamps were activated but were dim. As a result, the contact's visibility was diminished. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times. The technician diagnosed that the clutch, transmission, and the computer needed to be reset. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 18,000.

- Germantown , TN, USA

problem #13

May 302015


  • 6,000 miles
The contact owns a 2013 Ford Fusion. While the gear was placed into reverse, the electronic rear screen indicated that the vehicle was reversing; however, the vehicle moved forward instead. The failure was experienced several times. The vehicle was taken to the dealer for inspection. The dealer test drove the vehicle and was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 6,000. Updated 8/18/15

- Silver Spring , MD, USA

problem #12

Jun 242013


  • 8,900 miles
The contact owns a 2013 Ford Fusion. While driving approximately 35 mph, the vehicle began to violently vibrate and then stalled. The transmission warning indicator illuminated. The vehicle failed to restart and was towed to the dealer. The vehicle was not diagnosed. The vehicle was previously repaired and the motor mounts were replaced. In addition, while idling, the brake pedal was depressed and the vehicle rolled unintentionally. The manufacturer was notified of the failure. The approximate failure mileage was 8,900.

- Brooklyn, NY, USA

problem #11

Mar 022015


  • miles
This is the 6th time I am taking my vehicle in. The first 5 times were for transmission issues. They found "trash" in my transmission and had to take it apart. That happened about 1 month ago. I now have a serious fuel leak. I purchased extended warranty, however, I am concerned that this vehicle is not safe to drive. I purchased this vehicle brand new and have had nothing but serious problems with it. I am concerned for the safety of myself and my kids. I do not even want my children in this car anymore. Are there any solutions to my situation?

- Grand Prairie , TX, USA

problem #10

Jul 072013


  • miles
The transmissions shutters at all speeds. The car stalls on red lights. The car stalls going around curves. The car stalls going both up and down hills. Ford put out and "extended warrant" but does not have the parts to fix the problem. We have talked to two different dealers and a regional manager for Ford, but nothing is getting done.

- Caryville, TN, USA

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