Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.

In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?

10.0

really awful
Crashes / Fires:
2 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
29,670 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Fusion electrical problems

electrical problem

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2013 Ford Fusion Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #25

May 012013

Fusion

  • 18,000 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Ford Fusion. While driving 35 mph, the accelerator pedal was depressed, but the vehicle hesitated and lost power. The contact mentioned that all the warning lights, gauges, and meters on the instrument cluster failed to function. In addition, the contact stated that the low beam head lamps were activated but were dim. As a result, the contact's visibility was diminished. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times. The technician diagnosed that the clutch, transmission, and the computer needed to be reset. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 18,000.

- Germantown , TN, USA

problem #24

Jan 152014

Fusion

  • 10,000 miles
After purchase of Ford Fusion 2013 from northampton Ford northampton, MA 01060 for several months air bag light would come on and go off at different speeds including the alarm bell even on highway. They finally took it in and said it was a electrical housing under seat. I no longer trust this car because the number of recalls ans reported troubles about make and model, mainly air bag. When I called dealership repair center they were rude and continue to state do not have parts to fix recalls. I feel Ford or the dealership should buy my car back for what I owe, it is a lemon. I no longer trust the product to have my son drive it.

- Easthampton, MA, USA

problem #23

Feb 182015

Fusion

  • 32,000 miles
The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 45 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where the technician informed that the vehicle was operating as designed. The manufacturer was notified of the failure. The failure mileage was 32,000.

- Jackson, FL, USA

problem #22

Feb 162015

Fusion

  • miles

A D V E R T I S E M E N T S

Friends and I rented a 2013 Ford Fusion from hertz while on a trip last weekend. The computer display that controls the ac and other functions shut down midway through the trip. The car ran well enough to drive, so we continued driving it for the remainder of the trip. I was seated behind the driver. I noticed a slight headache earlier in the trip after being in the car. After the ac/heat functions shut down, I got a major headache plus nausea. The other back seat passenger also got a headache, thought less severe. Only after I was out of the car and in fresh air did the headache dissipate slowly. I suspect that, without positive air pressure in the car's cabin, that exhaust gases are drawn into the car while it's moving. This same phenomenon occurred to me about 14 years ago. I am concerned that modern cars draw exhaust into the cars--obviously dangerous.

- Los Angeles, CA, USA

problem #21

Feb 062015

Fusion 4-cyl

  • 34,460 miles
Took vehicle in for a number of issues, two of which were the left turn signal would shut off prematurely to completing a left hand turn and also both side view mirrors (mostly drivers side) would always reset itself to some random position other than the one I set them too whenever the vehicle would receive power, (when car is off and I would either open any door or press unlock on key fob or use keyless entry) mirror issue is easily duplicated (turn car off and open door to cut power, close door, lock car, and must wait at least 1 minute for all power to fully shut off, then unlock car and mirrors would randomly move around, almost as if they were trying to calibrate themselves) dealer witnessed mirror issue as it's easily recreated, did a bunch of updates of various control modules and then said car is fixed. Car was however not fixed as I went to use my turn signal to exit dealer parking lot, the turn signals now would not stay on at all for either turning direction. I must now hold up or down on turn signal lever in order to keep signals blinking, also the mirrors still randomly move when energizing vehicle. Dealer unable to trouble shoot issue further as tech was leaving now much drive my car with malfunction mirrors and even worse turn signal issue caused by the updates they did perform. Unhappy and no courtesy vehicle offered.

- Barrie, CA, USA

problem #20

Jan 192015

Fusion 4-cyl

  • 34,000 miles
When returning to vehicle I noticed the my Ford touch radio was still on. Went to drive away in car and power steering failed to work. All turn signal indicators failed to work as I drove away. The defrost, heating, and cooling controls failed to work. The speedometer failed to work. The 2 lcd screens on the dashboard with the fuel display and tachometer displayed only a white background. The power door locks failed to work. The radio will not turn off when the vehicle is exited and the problems where also repeated at the vehicle dealership. This is a safety issue when the power steering, turn signals, speedometer and defrost fail to work with no warning.

- White Lake, MI, USA

problem #19

Nov 092014

Fusion

  • 15,000 miles

A D V E R T I S E M E N T S

The contact owned a 2013 Ford Fusion. While driving 5 mph, another vehicle slightly struck the driver side bumper of the contact's vehicle. The air bags failed to deploy. Twenty minutes later, a popping sound emitted from inside the steering wheel and smoke appeared from the dashboard. The vehicle shut off independently and the contact hastily exited the vehicle. The fire department was contacted and the firefighters had to rip apart the entire dashboard in order to extinguish the fire. The fire department was unable to determine the source of the fire. A police and fire report were filed. The vehicle was destroyed. The contact did not sustain any injuries. The manufacturer and dealer were made aware of the incident. The contact received a notification for NHTSA campaign number: 14V597000 (air bags, seat belts). The failure mileage was 15,000.

- Tampa , FL, USA

problem #18

Dec 062014

Fusion 4-cyl

  • 4,900 miles
We were leaving the bowling alley and backing up out of a parking space when our car just cut off. The lights are not dim and we tried to boost it from a friend's battery just to make sure it wasn't the battery. The radio and everything works inside the car, but there is not even a clicking noise when we turn the key so it isn't even attempting to cut on. We are going to the military sales office today since we are out of the U.S. when we bought it less than 7 months ago.

- Apo, AE, USA

problem #17

Nov 202014

Fusion 4-cyl

  • 309,624 miles
I was driving sw bound on hwy 20 in loganville, ga when my car surged and powered off at 50 mph ┐the vehicle turned off on a very busy road. I just bought this car last year. This is the second time this has happened this first time it happened Ford replaced my entire steering column. I had zero steering capability, the engine was off and unresponsive and all of my electronic panels went dark except for a message saying "transmission is not in park" and the engine warning light (yellow) came on. I was able to hit the hazard lights and barely inch to the right side on the highway. There was a truck behind me that had to make an evasive lange change maneuver to the left in order to avoid collision. Once I came to a stop I immediately turned my video camera on my phone and started documenting what was happening in the vehicle. I have this video readily available for you if you need it to further your investigation.

- Loganville, GA, USA

problem #16

Jul 102014

Fusion

  • 19,500 miles
I am leasing my car brand new. I went to get in it to go to work and I had a few of the sensor/warning lights come up (als, airbag, oil, and more). It eventually went off throughout the day. The following day I went to start it and it hesitated and then went crazy with almost every sensor/warning light, ding, noise, flashing lights everything going off. I called and told the local dealership that and that I needed an oil change. I dropped the car off on Friday and they said it'd probably take the weekend. They called and said they fixed it but when they went to drive it, it did the same thing. They have determined that the rcm need replaced. Now, nearly 6 weeks later, I still don't have my car, the part is apparently on back order, they can't find one, etc. I have heard many excuses and at least they put me in a rental. But at this point, I am paying for a brand new car I can't drive and Ford doesn't want to do anything about it. This is extremely irritating.

- Englewood, FL, USA

problem #15

Aug 182014

Fusion 4-cyl

  • 33,820 miles

A D V E R T I S E M E N T S

Front passenger door latch failed. Door would not lock. Drove car to dealership. Currently still there, door latch was ordered, waiting on repair to be completed. This is our second door latch failure in less than two months. First failure was the rear passenger door latch. Complaint was filed for that as well.

- Westmorland, CA, USA

problem #14

Jul 252014

Fusion

  • 9,100 miles
The contact owns a 2013 Ford Fusion eco boost. While driving approximately 55 mph, the entire electrical system failed and there were no warning lights illuminated. The contact shifted the vehicle into neutral gear and restarted it. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the failure occurred because the battery needed to be replaced. The vehicle was repaired; however, the contact did ES not think the battery caused the failure to occur since the vehicle restarted without being jump started. The manufacturer was notified of the failure. The approximate failure mileage was 9,100.

- Riverview, MI, USA

problem #13

Jul 012014

Fusion 4-cyl

  • 7,500 miles
I was exiting from the highway, and all of a sudden, all of the warning lights came on (ABS, traction control, airbags, hill assist, etc.). all systems became unoperational while I was driving, which caused me great concern. I brought it into the dealership the next morning (the issue was still happening), and they kept it for two weeks because the affected part, a restraint control module (rcm), was on national backorder. They said the car was unsafe to drive, and, if I had gotten in an accident, the airbags wouldn't have deployed. I have read about a number of other people with 2013 Fusion with the same exact defective part, so this issue should probably be investigated.

- Norwalk, CT, USA

problem #12

Jun 302014

Fusion 4-cyl

  • 32,009 miles
Rear passenger side door would not lock. Car was towed to dealership. Service advisor said it was the 4th Fusion with the same problem and was waiting on parts. Door latch on rear pass. Door was replaced.

- Westmorland, CA, USA

problem #11

Jan 182013

Fusion 4-cyl

  • miles
I have been complaining about the headlamps on my vehicle since I first purchased it. I have brought it to the dealer on 2 occasions complaining that the headlamps are too dim. I avoid driving this vehicle at night because I will not be able to avoid a road hazard, they are that dim. I have to use the high beams when driving at night to feel safe. I also have a 2013 Honda Accord that my wife drives, and the low beams on the Honda light up the road like a runway. There is a recall for the headlamps on the 1.6L eco boost, but they tell me it doesn't apply to my vehicle because I have a 2.5L. I have compared vehicles and I see no difference in application. If the issue cannot be resolved through my dealer, I will have to sell the car, because it is not safe to drive at night. Thank you.

- San Ramon, CA, USA

problem #10

Feb 112014

Fusion 4-cyl

  • 11,983 miles
The left and right turn signals have malfunctioned, I.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. The function is not being confused with the 3 flash lane change feature █ this feature works 100% of the time. Premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. When the signal is actuated, it flashes for 10 █ 30 seconds while sitting at a stop light (wheels are positioned straight ahead). When the traffic light changes and I just begin to turn the wheel, the signal shuts off. The immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, I cannot get the turn signal to function for more than one flash at a time. Both described issues have occurred since the vehicle was about 3 months old. This issue will be reported for the first time when the vehicle goes in for its next service.

- Jacksonville, FL, USA

problem #9

Apr 082013

Fusion 4-cyl

  • miles
On multiple, random occasions, the left and right turn signals have malfunctioned, I.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. The function is not being confused with the 3 flash lane change feature ? this feature works 100% of the time. Premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. When the signal is actuated, it flashes for 10 ? 30 seconds while sitting at a stop light (wheels are positioned straight ahead). When the traffic light changes and I just begin to turn the wheel, the signal shuts off. The immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, I cannot get the turn signal to function for more than one flash at a time. Both described issues have occurred since the vehicle was about 3 months old. This issue will be reported for the first time when the vehicle goes in for its next service.

- Beverly Hills, MI, USA

problem #8

Dec 092013

Fusion 4-cyl

  • 10,300 miles
Traveling home at 35mph, vehicle lurched and lost power - was able to drive 15 mph max speed the 3 miles home, but vehicle barely accelerated after slowing or stopping. Power train light and airbag light came on. As vehicle driven into garage, dashboard lighting went off suddenly, but vehicle accelerated with effort into garage. Four hours later at 10pm, started vehicle, no warning lights came on dash. Morning of December 10, called dealership. They advised if the light did not come on this morning, then they would not be able to diagnose problem. Vehicle drove normally to work with no warning lights. Dealership said there was low voltage on the accelerator causing problem and they ordered parts and "fixed" it on December 18th, but on December 24th, I was on interstate at 55 mph, vehicle on cruise control. Speed limit increased to 60mph, began adjusting cruise control speed via thumb button on steering wheel column. After three thumb "clicks" to 58mph, vehicle lurched and lost power and began immediately decelerating. Power train light and airbag light came on. Pulled to right berm and shut off engine. Over the next 37 minutes, attempted to start vehicle every 5-6 minutes. On six different attempts, the vehicle revved as accelerator applied but the engine never "caught" or turned over, it would die as soon as the accelerator pedal released. On 7th attempt, the vehicle turned over, and I was able to proceed to the next exit. Since the car seemed to be running normally, I risked it and tried to get the vehicle home, knowing that a tow at 8pm on christmas eve would be expensive and timely. The power train light and airbag light remained on for the 8 mile trip home. The next day, vehicle operated "normally" with no power train light or airbag light. Second occurrence.

- Indianapolis, IN, USA

problem #7

Jul 082013

Fusion

  • 3,772 miles
I drive a 2013 Ford Fusion, which I purchased new from an authorized Ford dealership. By 3772 miles, the car began to downshift violently, upshift around 6 or 7 thousand rpms, not shift at all, the heated seat would come on by themselves with no indicator lights, the transmission gear indicator light stays on when the car is off and no key inside, the radio turns on and off at will when the car is parked and locked up, a severe odor of mildew comes from the A/C when first comes on, the trim molding keeps coming off, the car has lost a significant amount of power, the led lights in the tail lights stay on all night even after the car is turned off, and etc. These problems are inconsistent in nature with no identifiable conditions causing the series of non-conformities. Ford Motor Company hasn't been able to fix the car after numerous attempts. I am currently in arbitration.

- Hendersonville, NC, USA

problem #6

Aug 122013

Fusion 4-cyl

  • 4,900 miles
This is the third time the 12 volt battery has died while the car has been sitting for 24 hours or more. The Fusion energi titanium was in the shop for 10 days and the dealer finally replaced the battery after running extensive tests. Each time this happens, the car is totally disabled and has to be jumped. This issue tends to happen when it is very hot outside or the car is sitting in the sun. The high voltage battery fans will run when the car is stopped in traffic and when you power off the car.

- Waldorf, MD, USA

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