My 2013 Ford Fusion SE had the high pressure fuel pump start leaking and dripped fuel on the exhaust and started the car on fire while driving down the road. This caused about $7,000 in damage but could have easily gotten out of control and caused injury or death to occupant(s). I reached out to Ford Motor Company and did a chat log asking for assistance and to make them aware. Ford Motor Company Case number CAS-34734107-H6J0Z5. What is dangerous about this design is that Ford chose to design and install a secondary high pressure fuel pump directly above the exhaust manifold and the engineers surely would have known the durability and longevity along with possible outcomes due to normal use over time. For the same reason you are not to refuel a hot engine, a fuel pump should not be placed directly over the exhaust manifold. I believe Ford Motor Company should be held accountable for their finished product liability. This is dangerous enough that they should remove these vehicles from service until a safe solution is available and deployed in my opinion.

- Wausau, Wi, WI, USA

The transmission keeps jerking and when waiting for a light to change car jerks. Also makes a noise that sounds like water boiling but it is something with the Moter.

- Lancaster, CA, USA

2013 Ford Fusion with 54K miles. The vehicle overheated and the coolant light indicated to add fluid. Fluid was added however, the coolant light keeps coming on to add more fluid. Coolant has been added about every 2 weeks but the level is just below the max fill line each time with plenty of fluid in the unit. The car was taken to Ken Grody Ford (KGF)in Buena Park, CA and the radiator was flushed, and inspection revealed there were no leaks or damages. Within a week the coolant light came back on and was returned to KGF for reinspection. At this time a pressure test was done and we were told the temp sensor and bypass hose needs repair. A Ford Mechanic, not at KF advised this may be related to 2 recalls on the car 17S09, which was supposed to have been addressed in 2019, and/or 12S41 which is an old recall we were never advised of and the repair was not done. Per KGF, 12S41 was never entered in their system for recall, however this was confirmed on NHTSA. Ford Customer Service said they will not repair if it is not in their system and will not review NHTSA to confirm our VIN was impacted. Most complaints on NHTSA regarding cooling have the same symptoms as our car. Both recalls are a safety hazard causing the engine to catch fire and endanger driver/passengers. I have no way of confirming the work was performed as we were previously advised and yet Ford will not take responsibility to ensure the current issue is not related to the recalls and perform the necessary repairs. I was told by a Supervisor, Jennifer, at Ford's Customer Care Line (800-392-3673) that NHTSA must tell Ford to add this to their (Ford's) system in order for it to be addressed.

- Buena Park, CA, USA

2013 Ford Fusion 1.6 car system started to read low coolant level while driving parked. Checked level it was filled just fine. Cut car back on same thing then over temp. Code came up as well, turned car off checked under the hood fluids all over the front end. My car was fixed in 2019 for recall 17s09 for engine coolant problems that caused this before as well as 5 other recalls

- Ypsilanti , MI, USA

The contact owns a 2013 Ford Fusion. The contact stated since purchasing the vehicle, while driving, the vehicle failed to exceed 40 MPH. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed the vehicle but did not inform the contact of the diagnostic result. The contact stated that the vehicle was repaired however, upon starting the vehicle, the accelerator pedal was depressed but the vehicle failed to respond. The vehicle was taken to the mechanic who diagnosed that the transmission had failed. The contact stated that the vehicle was repaired however, the failure persisted. The vehicle was taken back to the mechanic and the valve body, the computer system, and the transmission were replaced. The contact stated that the failure had been reoccurring and the check engine light was illuminated. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 99,000.

- Grand Prairie, TX, USA

The contact owned a 2013 Ford Fusion. The contact stated while he was parked on the side of the road, he noticed dark smoke coming from underneath the hood of the vehicle. The contact stated as he turned off the vehicle, the vehicle caught on fire. There were no warning lights illuminated. There were no injuries sustained. The contact was able to extinguish the fire with the assistance of the emergency units. A police report was filed. The vehicle was towed to a tow lot, where it was deemed a total loss. The dealer was made aware of the failure and advised the contact that they could not assist. The manufacturer was made aware of the failure and informed the contact that they could not assist due to the severity of the fire. The manufacturer stated that the failure was not related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The approximate failure mileage was 140,000.

- West Brookfield, MA, USA

Defective Ford engine and engine cooling recalls have been issued for select models (i.e., recalls 12S41; 17S09;) for cars with 1.6 liter engines due to issues associated with low coolant levels in which a recall was issued in 2017 requiring Ford to install new coolant level sensors and the associated hardware and software in order to prevent engine overheating and catastrophic failure. While the recall was not issued for the 2013 Ford Fusion Energi Titanium Hybrid 2.0 liter engines, the problems identified with the 1.6 liter engines also characterize many of the 2.0 liter engines, including the one that I drive. My Ford has had 18 recalls, and during 2020 the engine light came on 4 different times between February and October of 2020 in which I brought the vehicle to Serramonte Ford service center to determine the reason. Ford did routine inspections and recall work in each visit, but it was not until the final time that the engine light came on that the tech looked inside the engine to discover leaking oil that Ford's service staff informed me I would require a new engine. Ford suggests replacing the defective engine with a rebuilt engine rather than breaking down and diagnosing the cause of the oil in the engine block, according to Ford due to the relatively cheaper cost to me (Ford did not make the diagnosis until after the car was out of warranty) of installing a rebuilt engine rather than tearing down the existing engine to diagnose and repair. I suspect that the 2.0 liter engine has the exact same issues as the 1.6 and should have been included in the 2017 recall, when I could have had the coolant level sensor installed while the car remained under the manufacturer's warranty. The car is at risk of a catastrophic fire now if I drive it off of the service center's lot, where it has been since November 2020. 12S41 and 17S09 recalls should be offered to the 2.0 liter engine models as well, before more people die.

- San Francisco, CA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the vehicle stalled. The contact also stated that the power steering failed not allowing the contact to steer the vehicle. The contact stated that the coolant warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with the engine needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 17V209000 (Engine and Engine Cooling). The manufacturer had been informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 100,000.

- Denver, CO, USA

The contact owned a 2013 Ford Fusion. The contact stated while driving at 25 mph, there was an abnormal smoke odor inside of the vehicle. The contact stated that the vehicle caught on fire. The fire department was called out and extinguished the fire. A police and fire report were filed. No medical attention was sought. The vehicle was towed to a police towing facility. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 125,000.

- Lakeland, FL, USA

16 year old driver left home and 4 miles into trip noted that the hot engine indicator had come one. She stopped immediately at the next road and opened the hood to see what the problem was and immediately noted smoke and flames under the hood. Car then proceeded to erupt into flames and burned resulting in a total loss.

- Gridley , IL, USA

My 2013 Ford Fusion continuously hard shifts and jerks while driving. Spark plugs have been changed also transmission fluid checks have been done and it continues to happen. My mileage is only 80,900. This has continued now for almost a year and a half.

- Daytona Beach, FL, USA

Engine failure due to coolant leaking into engine oil after recall performed, [recall # 17V209000] had the car in for many service problems related to misfire on cylinder one. Had injectors cleaned, replaced spark plugs, replaced the coil pack, had the coolant system flushed and pressurized for leaks, only 42000 miles,

- Dallas, GA, USA

Loosing coolant, white smoke from exhaust, engine overheating message

- New York, NY, USA

Leaving gas station. Car just stops driving while in the driving gear. So I pulled over slowly to the side of the road and I had a warning to 'see manual' 'hill assistant not available' 'stop safely now' and it was showing traction control on. It will not drive. And runs weird now.

- Big Rapids, MI, USA

Purchased a 2013 Ford Fusion in 2020 and kept the car for about 4 months. During the 4th month of owning the car I noticed that I would fill up the coolant reservoir and a couple days later I would have to fill it up again. I checked under the car for leaks and there weren't any leaks that I could find. I checked forums for any other people having the same problem and I found out that there is an internal engine coolant leak for Ford Fusion with the 1.6L ecoboost models. That's the exact model I have. I called Ford gave them my VIN number and they told me there weren't any recalls for my vehicle at the time. So I had a mechanic check out my coolant lines and they told me that there was a huge leak in my coolant system, although they couldn't tell me where. I had the vehicle pressure tested and the leak was internal. Drove the car back home that day and once I reached my house smoke started to come inside the cabin. I immediately parked the vehicle and popped the hood and noticed there was a fire under my hood. Called the fire department they arrived after about 3 minutes and by that time the vehicle was done for. I could've lost my life that day. I'm happy that I didn't. Ford previously recalled certain 2013 and 2014 Ford vehicles equipped with the 1.6L engine for a similar issue under recall campaigns 12V551 and 17V209. Unfortunately I'm now out of $12,000 and I no longer have a vehicle because of this mechanical failure.

- Chicago, IL, USA

As soon as I started it the power steering assist fault light came on. Then the coolant overheating warning came on and de rated the vehicle. Then I shut it off. Was in my driveway

- Vinita, OK, USA

While driving, coolant warning light came on and about 5 min later car died. I opened hood and there was still coolant in car. Took to dealer. Quoted $10,000 for new engine. I was never notified of a recall re coolant leaking into engine and in subsequent visits dealer never addressed the recall and never fixed problem.

- Oceanside, CA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving, the vehicle started to jerk and white smoke would come out from the rear. The check engine warning light illuminated. The contact also stated that there was odor of coolant burning. The vehicle was taken to jim tidwell Ford, 2205 barrett lakes blvd, kennesaw, ga 30144, and was diagnosed that coolant leaking into the engine. The technician recommended the contact was to replace the engine long block. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 161,916.

- Acworth, GA, USA

Continued problems with engine coolant. A couple of years ago I had a couple of recalls for the engine coolant sensor faulting and leaving my family. Stranded in subzero temperatures. The car was serviced for these and now is leaking coolant I to the engine through a faulty head gasket issue filling my oil with coolant and making the car overheat. The car has 106,000 miles on it and is serviced regularly.

- Fort Worth, TX, USA

On Monday 1-4-21 the engine coolant over temperature light came on, the reservoir was just below minimum so coolant was added 2 days later the car starts spittering and sputtering and will only go 5 mph to get it back up 3 streets to home. No engine lights had come on in the 2 days since filling. I had the car towed to a repair shop. I looked up recalls on this car and called Ford customer service just to find out that tri-county Ford had serviced this car for this recall (17S09) on Nov. 2017 and Feb 2018. The issue is still there apparently but because of the 12mnth/12000 mile warranty I now have to pay out of pocket for this repair for the 3rd time. So when is Ford going to actually fix the problem? I was told to keep my receipts just in case another recall happens but in the mean time I am left with a 3rd repair bill and a rental car bill. I would appreciate your feedback.

- Marysville, IN, USA