Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.

In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?

10.0

really awful
Crashes / Fires:
4 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
33,285 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Fusion steering problems

steering problem

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2013 Ford Fusion Owner Comments (Page 1 of 4)

problem #63

Nov 152016

Fusion

  • 25,981 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Ford Fusion. While driving 5 mph, the steering wheel seized. It was diagnosed that the electronic gear sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 25,981.

- Douglas, WY, USA

problem #62

Nov 132016

Fusion

  • 25,800 miles
2013 Ford Fusion was purchased certified preowned by an independent dealership called carsense(www.carsense.com) in Pennsylvania in March 2015 with 8K miles on it. Three year 36K mile warranty expired in February 2016. The car at time of power-steering failure was sitting in a private covered parking garage with 25K miles on it. The car is only used for leisure driving and is well maintained. After this happened I had it towed to a independent car service shop who was honest enough to call a Ford dealership whose representative eluded the Ford may take the corrective actions on this, after a $150 tow to this dealer shop the Ford dealer department denied ever having claimed they would help and refused to help in any way. The Ford dealers rational: 1) the car was purchased from an independent dealer 2) warranty was expired 3) they required a $120 examination fee, even though the independent dealer had already done this. When all was said an done the electronic power steering rack and pinion assembly had to be completely replaced totaling $2106.69. This unplanned failure(right after the warranty expires) seems to be very common with Ford and I am very disappointed with their quality. Please help https://www.consumeraffairs.com/news/Ford-vehicles-with-steering-issue-recalled-062915.html www.fordproblems.com/trends/electronic-power-steering/ https://consumerist.com/2015/05/27/Ford-recalls-nearly-445K-vehicles-for-power-steering-failure-fuel-leak-issues/

- Atlanta, GA, USA

problem #61

Nov 142016

Fusion

  • 21,000 miles
The contact owns a 2013 Ford Fusion. While driving 40 mph, the electronic power steering assist failed. The contact stated that the advance traction and power assist warning indicators illuminated after the failure occurred. The contact notified the dealer, but the vehicle was not diagnosed or repaired. The failure mileage was 21,000.

- Setauket, NY, USA

problem #60

Nov 052016

Fusion

  • 52,331 miles

A D V E R T I S E M E N T S

I received a message in my dash that the power steering assist had fail. I had no power steering. The car was hard for to control. I was on a private street in my neighborhood when this happened. I was lucky. I check for a recall for this issue and didn't find any. This was a very dangerous situation for me to be in. I feel Ford has sold me a death trap.

- Charlotte, NC, USA

problem #59

Oct 302016

Fusion

  • 45,000 miles
While operating my vehicle through a puddle of water, power steering would shut down. There was no warning of the power steering failure as it abruptly shut down making it difficult to control vehicle, especially when turning. Upon restarting vehicle, power steering would function properly until vehicle passed through another puddle of water. Cycled through this issue several times until vehicle would not recover from power steering fault. Now Ford dealership is requiring that I replace steering rack to remedy the problem. Vehicle has been serviced in February of 2016 due to recall regarding steering component.

- Fall River, MA, USA

problem #58

Oct 082016

Fusion

  • 13,000 miles
The contact owns a 2013 Ford Fusion. While driving approximately 70 mph, the steering assist indicator illuminated and the steering wheel seized. The vehicle was taken to the dealer where it was determined that the VIN was not included in NHTSA campaign number: 15V250000 (steering). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 13,000.

- Raleigh, NC, USA

problem #57

Sep 262016

Fusion

  • 39,297 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Ford Fusion. While driving approximately 25 mph, the steering wheel seized without warning. As a result, the vehicle crashed into a curb on the opposite side of the street. The air bags did not deploy. A police report was not filed. There were no injuries reported. The vehicle was taken to a dealer where it was diagnosed that the electronic steering failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 39,297.

- Toledo, OH, USA

problem #56

Aug 042016

Fusion

  • 54,701 miles
My three year old 2013 Ford Fusion is experiencing intermittent issues with the steering control. During normal driving in town and on the highways, the steering wheel feels as if something is binding when you try to make slight adjustments to the steering wheel. When the binding is felt, it takes more effort to steer the vehicle than normal and the binding will only last for a couple of seconds before returning to normal steering. The dealer checked the car and found that it is experiencing an intermittent loss of electrical signal between the steering gear and the computer. It appears to be the same problem as the one that caused Ford to recall their 2011 to 2012 Ford Fusion in may of 2015. Ford needs to expand their earlier recall to include model year 2013 Ford Fusion as this problem should not be occurring in a car that is barely three years old.

- Wilmington, NC, USA

problem #55

Aug 152016

Fusion

  • 51,245 miles
Steering rack is locking up and popping and caused my turn signals to not work properly unless you hold them down, hill assist and advance trac warning lights came on.happens stationary moving turning city.

- Erlanger, KY, USA

problem #54

Sep 152015

Fusion

  • 52,000 miles
The contact owns a 2013 Ford Fusion. While driving approximately 55 mph, the steering wheel seized while attempting to turn. The vehicle was towed to the contact's residence and then towed to the dealer. The dealer diagnosed that the steering gear box needed to be replaced. The vehicle was repaired. The VIN was not included in NHTSA campaign number: 15V250000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 52,000.

- Detroit, MI, USA

problem #53

Jul 262016

Fusion

  • miles

A D V E R T I S E M E N T S

The contact owns a 2013 Ford Fusion. While attempting to turn the vehicle, the power steering assist became difficult to operate. The steering wheel suddenly began to vibrate and the power steering assist warning light illuminated. The instrument panel also indicated many other warning lights and functions were being activated that were not in use. The vehicle was taken to a certified mechanic and dealer. Both stated that the power assist failed and there was also an electrical failure. The contact was unable to recall the actual electrical failure. The vehicle was not repaired. The manufacturer was not made aware of the failures. The failure mileage was unknown.

- Oak Lawn, IL, USA

problem #52

Jun 072016

Fusion

  • 46,507 miles
The contact owns a 2013 Ford Fusion. While driving 65 mph, the vehicle hit a bump in the road. The manual steering was activated and the power steering light illuminated. The vehicle was taken to a dealer where it was diagnosed that the electronic steering gear failed and needed to be replaced. The vehicle was repaired. The VIN was not included in NHTSA campaign number: 13V232000 (steering). The manufacturer was not notified of the failure. The failure mileage was approximately 46,507.

- Champaign, IL, USA

problem #51

Apr 282016

Fusion

  • 99,000 miles
I was driving to church on April 28, 2016 and a warning that said "power steering assist fault." I've had my vehicle for over 1yr and have never experienced this waring occrring.

- Clarksville, TN, USA

problem #50

Apr 092016

Fusion

  • 16,500 miles
Power steering assist fault comes in making it hard to turn vehicle. Ford says no recall for my vehicle.

- Las Vegas, NV, USA

problem #49

Apr 112016

Fusion

  • 37,500 miles
The contact owns a 2013 Ford Fusion. While driving approximately 10 mph, there was a loss of power steering. The engine was turned off and restarted. The vehicle resumed normal operation. The failure recurred on a separate occasion; however, there was a permanent loss of power steering and the warning indicator illuminated continuously. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,500.

- Mckinney, TX, USA

problem #48

Apr 052016

Fusion

  • 105,000 miles
I have lost power steering on several occasions and received a "power steering assist fault" messages. At first, I was able to reset my power steering by turning the car off and back on. Now, I have completely lost my power steering. Now the power will go off and stay off while driving. Ford motor has recalled the 2011 Ford Fusion with the 3.5 L engine but insist the 2.5 L do not have the same problem. I think they are wrong and should have to fixed my car for safety reasons. To make matters worse, my Ford dealership can't even look at my car until one week which only forces drivers to drive cars that are unsafe.

- Naples, FL, USA

problem #47

Jan 152016

Fusion

  • 37,500 miles
The contact owns a 2013 Ford Fusion. While driving approximately 75 mph, the steering wheel seized and the service power steering and an unknown warning indicator illuminated. The failure recurred twice. The vehicle was taken to a dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,500.

- Fort Worth, TX, USA

problem #46

Mar 022016

Fusion

  • 22,000 miles
The contact owns a 2013 Ford Fusion. While the vehicle was undergoing routine maintenance, the power steering assist warning light illuminated. The vehicle was not diagnosed nor repaired. The vehicle was not included in NHTSA campaign number: 15V250000 (steering). The contact was concerned that a failure would cause the vehicle to become impossible to steer. The manufacturer was notified of the failure. The approximate failure mileage was 22,000.

- Livonia, MI, USA

problem #45

Mar 022016

Fusion

  • 43,000 miles
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 70 mph, the power steering warning light illuminated and the steering wheel became inoperable. The failure occurred once. The vehicle was taken to dealer where it was diagnosed that the steering gear failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 43,000.

- Pompano, FL, USA

problem #44

Feb 032016

Fusion

  • 37,000 miles
The contact owns a 2013 Ford Fusion. While driving 25 mph, the steering wheel became inoperable without warning. The failure occurred once. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000.

- Superior, WI, USA

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