The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 45 MPH, the power steering assist warning light illuminated. The contact stated that the steering wheel became difficult to maneuver while attempting to change lanes. The contact pulled over safely to the side of the road. The vehicle was towed to the residence; then driven by a family member to the local dealer. The dealer diagnosed a failure with the electric steering gear. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA Campaign Number 19V632000 (Steering). The approximate failure mileage was 105,000.

- Inverness, FL, USA

I first bought my 2014 Ford Fusion in 2020, a few months later the electronic power steering failed and locked up while the vehicle was in motion going 45MPH on the highway. Luckily, I was able to pull over far enough to wait for a tow truck to take me to a repair shop a couple miles away. The repair shop told me I needed my electric power steering rack and pinion replaced, they quoted me $2000 for parts, labor and realignment. I got my vehicle towed to my father's house as I do not have that kind of money and proceeded to order my own electronic power steering rack and pinion online which cost me $682.76 which my dad and I installed together. Fast forward 2 years later my power steering is starting to stiffen up again while driving and likes to 'stick' to the side I am turning the steering wheel to. This is a serious safety hazard which can and will end up putting someone in the ICU or even cause death. Ford Motor Company NEEDS to issue a recall for the electronic power steering in the 2013-2016 Ford Fusion vehicles. I will more than likely need to replace mine again just after 2 years of replacing it, I do not have the money to replace my power steering every 2 years. The first time this happened my car was at 76,000 miles and now at 107,400 miles it is happening again. I have read countless complaints online about this exact issue for the 2013-2016 Ford Fusion vehicles of all trim levels. PLEASE start an investigation and make Ford Motor Company issue a recall, I am begging you. Thank you

- Beloit, WI, USA

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 5 MPH and making a turn, the vehicle lost power steering functionality. The contact stated that the ABS and Hill Assist warning lights were illuminated. The vehicle was taken to the local dealer and the vehicle was diagnosed with a failure with the steering gear. The contact related the failure to NHTSA Campaign Number 19V632000 (Steering); however, the contact stated that her state was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000.

- Brusly, LA, USA

The contact owns a 2014 Ford Fusion. The contact stated while driving 35 MPH, he heard a crunching sound coming from the vehicle and then the steering wheel locked. The contact was able to stop the vehicle and move over to the side of the road. The vehicle was then taken to the dealer to be diagnosed. The contact was informed that the steering gear was failing and the failure was similar to the failure in NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was contacted and a complaint was filed with the manufacturer. The manufacturer then referred the contact to the NHTSA for assistance. The failure mileage was 124,607.

- Jacksonville, NC, USA

Arriving at a stop light and the steering failed. Display read " Steering Loss Stop Safely". Towed to local garage who diagnosed problem as the Steering Gear Motor. Ford has a recall related to the steering motor however they claim this VIN is not included. This VIN should be included in the recall (15V250000) (Ford's recall number 15S14). Located in northern New England. High salt area during winter. Very unlikely steering motor just stopped working without the elements having effect on an improperly sealed unit. Vehicle has 160844 miles.

- Turner, ME, USA

The contact owns a 2014 Ford Fusion. The contact stated while driving 65 MPH, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact drove to his residence while continuing to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 126,000.

- Bedford, TX, USA

ABS came out while I was driven and went back off almost every 20 minutes.

- Omaha, NE, USA

2014 Ford Focus SE, with only 55xxx miles, while driving on the highway, power steering failed completely. This same issue is a known issue and has been reported many times. This issue with my vehicle almost caused an accident, because the power steering stopped working. This issue also causes stability control to stop working.

- Kansas City, MO, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed and making a left turn, several unknown warning lights illuminated. In addition, the vehicle lost power steering functionality while the warning lights were illuminated. After the warning lights disappeared, the vehicle regained power steering functionality. The vehicle was not taken to a dealer. The ABS activated when turning. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

- Grant, MI, USA

Steering wheel has locked in place after starting the car. 64,000 miles and now that I jammed the steering wheel loose, it sounds like there is sand in the column and it is incredibly hard to turn the wheel. The wheels won't go straight after the turn. It needs to be manually man handled.

- Warren, MI, USA

Steering stopped working suddenly without warning and vehicle stalled and would not restart. I was stranded on a highway in a left turn lane. It was a very dangerous situation. Police had to provide safety and security until tow truck arrived. This Ford Fusion sudden steering failure has been documented in numerous complaints. It is an EXTREME SAFETY ISSUE!!! Ford refuses to acknowledge it and take responsibility for correction and repair. This should be classified as criminal negligence. Why hasn't the NHSTA taken action to force a recall?

- Harahan, LA, USA

My power steering all of a sudden went bye bye when I was driving it one day

- Rice Lake, WI, USA

The service steering assist light came on as the power steering was no longer functioning. I was driving when this occurred and had to wrestle my vehicle into the gas station I was coasting towards. Luckily, I wasn't going very fast and was able to find a safe area to pull over quickly. There was no other warning or indication that there may be an issue with he electric power steering system. I had the vehicle towed to Grand Island Auto Tech who diagnosed it as an internal steering rack failure. The steering rack is/was left at the garage as I believe it had a core charge. No one other than the repair garage inspected the steering rack.

- Grand Island, NY, USA

The contact's mother owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked at his mother's residence, the vehicle was unable to be started. The contact stated that the battery was replaced by an independent mechanic. The contact stated that later the vehicle again would not start and was towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the power steering gear was draining the battery. The contact was informed by the independent mechanic of NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The vehicle was not repaired. The contact stated while driving 35 MPH to the dealer, the vehicle lost power steering assist functionality. The vehicle was diagnosed and the contact was informed that the steering gear needed to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure and the contact was informed that a case would be opened. The failure mileage was approximately 110,000.

- Colfax, WI, USA

Power steering stopped working while driving. Could barely turn the wheel. hillside assist, power steering, and ABS lights all came on at the same time. Had it Towed to Davidson Ford in clay ny they said its the Electric rack and pinion gear assembly and it's a common problem with this vehicle. When looking into this issue I noticed there has been issues and recalls on the steering with these cars and other Ford vehicles. They Quoted me 3356.96

- Fulton, NY, USA

The car is making a grinding noise when turning the steering wheel in either direction. Mechanic at Ford dealership service said there is no power steering fluid involved with this type of steering. The internet has many comments from owners that have had the same problem and no recall is shown for this VIN# Owners have reported paying for more than one repair for the same problem. Some have reported paying very expensive charges and the problem returned in a short time. We bought this car for a grandchild who really likes the car and now we are concerned that it is not safe to drive.

- Hermitage, TN, USA

Vehicle steering wheel started to bind up then all loss of power steering, lost control at 70 mph. noticed there is a former complaint for NHTSA CAMPAIGN ID: 15V250000, dealership is making me pay over 2000$ for the repair Even though the bolts are corroded and 2 broken off.

- Olmsted Falls, OH, USA

My steering assist no longer works. Every turn I make is difficult and and unsafe. This problem occurred with no accidents or anything. I was driving one day and I felt it go away. I noticed there was a recall with this issue on the year of my car, however not under my VIN. I-€™d like this to be looked into.

- Farmington Hills, MI, USA

The steering wheel just froze when I was driving at 30 miles an hour. I got a message on the display that said "Steering Fault Assist Service required." The service center found that the issue was in the steering rack and the sensors in it.

- West Lebanon, NH, USA

The car was bought in North America. It has been driving in Belarus, in Minsk for a long time. 12.12.21 I was driving with the children. I heard a crack in the steering rack. This created a threat to the safety of my family. The car began to drive poorly, there was a risk of an accident. turned to an official dealer of Ford Belarus, two mounting bolts of the amplifier were cut off and the steering rack was damaged. They promised to change it for free, but on 01/05/22, they called me and said that a replacement was refused, because my car was not in the revocable Ford company. I am ready to file a lawsuit because I was not warned about this safety fault and could have died with my children in an accident. Thank you.

- Minsk, SD, USA