The Advanace Trak light on my Fusion kept triggering the anti skid system. Then the lights would indicate Advance Trak was off. Then a light advised me to get Dealer Service came on, then went off.
The Advance Trak was off and I slid sideways on ice and hit a curb. Caused $1300 damage, which the dealer more than gladly fixed, but refused to acknowledge the Advance Track Problem as being the car's fault. Said it was my fault when I hit the curb.
I advised him he was accusing me of being a liar and that I would not EVER return.
Advance Trak activates and Overheat light comes on interchangeably. THIS TIME, I USED MY SON'S IPHONE TO VIDEO THE SEQUENCE. I will post this on the internet, but can play the phone for anyone right now.
Advised dealer that I now have video proof. Performance Ford took the car back in for service. Called later to say they FOUND the overheat light problem and fixed.
They also advised they could NOT find Advance Trak problem. I vociferously told them to change Advance Trak computer or software in the car. I WILL NOT TAKE THIS CAR BACK UNTIL IT IS FIXED. They said Ford would not accept video proof and Performance Ford will not change the computer.
I called Ford Customer Service. They too, refuse to change the computer. I WON'T take the car back until this is FIXED.
Advance Trak light AND Overheat light interchangeably and together kept triggering lights and chimes. Took to Performance Ford in Randolph NJ, since Salerno Duane Ford in Summit could not find problem before.
Performance Ford claimed they could not recreate the problem in 27 miles of driving the car. Returned car.
- John S.,
Short Hills, NJ, US
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A D V E R T I S E M E N T S
The Advanace Trak light on my Fusion kept triggering the anti skid system. Then the lights would indicate Advance Trak was off. Then a light advised me to get Dealer Service came on, then went off.
The Advance Trak was off and I slid sideways on ice and hit a curb. Caused $1300 damage, which the dealer more than gladly fixed, but refused to acknowledge the Advance Track Problem as being the car's fault. Said it was my fault when I hit the curb.
I advised him he was accusing me of being a liar and that I would not EVER return.
- John S., Short Hills, NJ, US