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really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
83,561 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion Hybrid steering problems

steering problem

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2010 Ford Fusion Hybrid Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #38

Jun 132015

Fusion Hybrid

  • 59,000 miles


Complete loss of power steering. No accident/injury to report. Power steering did not come back when vehicle was turned off and back on. Taken to Mahwah, NJ, Ford dealer who announce that gear box needs to be replaced, and they have never seen this type of failure before.

- Woodcliff Lake, NJ, USA

problem #37

Jun 052015

Fusion Hybrid

  • 213,920 miles
Started up and left the golf course last evening and went about a quarter mile and suddenly the "service power steering" warning came on along with the usual chimes you hear. Lost the power steering and the vehicle was very difficult to drive the 12 or so miles to my home. Also the advance track warning is on.

- Worcester, MA, USA

problem #36

May 292015

Fusion Hybrid

  • 149,000 miles
While driving vehicle power steering stopped working making it nearly impossible to control. As a result crashed into another vehicle. There was no warning prior to the failure, a service power steering now warning light and a service advance trac light illuminated as the failure occurred. This steering configuration is extremely dangerous as it is nearly impossible to control and very different from a vehicle that does not have power steering.

- Boyds, MD, USA

problem #35

Apr 092015

Fusion Hybrid

  • 85,200 miles


On 4/9/15 I was driving along 2-lane road and got a message on my dash re power steering problem. At the same time I noticed that power steering had gone out. I was able to pull into a parking lot, turned off vehicle, when I turned power back on, the power seemed to be ok and I continued driving. I took the car immediately to jacky jones dealership. They said they checked it out, couldn't find anything and said it must've been a "glitch." They charged me $45.22. I proceeded to get on I-75 and drove home. On 5/18/15, I was on a main road approaching access to I-75. Once again I got a message on the dash and the power steering went out. I pulled off road, turned off ignition and then turned it on again. It appeared to be ok. 5/25/15. Took vehicle to lenoir city Ford end left it there over weekend. Today they told me that rack unit has to be replaced at a cost of approx. $1800. They did tell me that I should not drive car. The power steering went out for them at dealership as well.

- Loudon, TN, USA

problem #34

May 222015

Fusion Hybrid 4-cyl

  • 82,000 miles
The assisted power steering failed without warning on my 2010 Ford Fusion hybrid. I was turning out of a gas station onto a street when it failed and I was able to pull to the side safely. When I did an internet search I found that this is a common problem and there is a class action suit filed against Ford because of it. If that is true, why hasn't the NHTSA intervened? this is a very dangerous situation.

- Colorado Springs, CO, USA

problem #33

Mar 282015

Fusion Hybrid

  • 53,256 miles
Shortly starting my car after a gas fill up and pulling out onto the road, I lost the power steering which almost caused an accident. I was able to 'stress" the steering wheel enough to avoid hitting a parked car. I did see in conjunction with the failure a "service power steering" and "service "autotrack" (sp) I immediately took the car to a Ford dealership who diagnosed the problem to a failed power steering component. This failure is severe. I was fortunate not to be involved in an accident due to this failure but have read many articles where it was the fault of the accident.

- Round Hill, VA, USA

problem #32

Mar 252015

Fusion Hybrid

  • miles


The car was fine throughout the day. After eating dinner at a restaurant, I had just pulled out of a parking lot into the road. Within 1-2 minutes of driving, the dashboard showed power the steering failure/advancetrac failure/service now warning messages. I was able to steer into another parking lot, and turned off the engine. The car was restarted, but the messages remained, with no power steering.

- Rochester Hills, MI, USA

problem #31

Dec 242014

Fusion Hybrid

  • 110,000 miles
The contact owns a 2010 Ford Fusion hybrid. While driving approximately 60 mph, the power steering suddenly malfunctioned causing the steering wheel to become very difficult to turn. The vehicle was taken to the dealer, who diagnosed that the power steering mechanism was faulty and needed to be replaced. No further information was available. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 110,000.

- Manvel, TX, USA

problem #30

Feb 232015

Fusion Hybrid 4-cyl

  • 42,480 miles
The power steering assistance went out on the vehicle while pulling out of my driveway. The vehicle has had no prior power steering issues and has been involved in no accidents. All routine maintenance has been performed on the vehicle.

- Richfield, MN, USA

problem #29

Dec 242014

Fusion Hybrid

  • 55,000 miles
I was driving when I got a sudden warning signal about the steering system. About 10 seconds later I lost all power-steering. I managed to turn the vehicle to the side of the road and park it. The next day it was towed to the dealership. They said I needed a complete "steering rack." They said it would cost $2300 -- not covered. I appealed and they dropped it to about $1500 and gave me $900 assistance, but did not cover the rental car for the 2 weeks the car was out of commission. It took them 2 whole weeks to complete their ruling on the car regarding the assistance and I didn't dare give the go-ahead to fix it until I got the ruling from the regional manager.

- Chestnut Hill, MA, USA

problem #28

Jan 292015

Fusion Hybrid 4-cyl

  • 67,000 miles


This morning while driving to work I had a low tire pressure light pop up on my instrument panel. Seconds later it came up with power steering service now and I lost almost all ability to maneuver the vehicle. After I lost steering it said advancetrac service now. It was almost impossible to get the car to pull over to the side when I did I turned the car off for a few min and back on. After restarting the car the messages were no longer there and I had my steering back to only happen again approximately 2 miles down the road.

- Usaf Academy , CO, USA

problem #27

Jan 152015

Fusion Hybrid 4-cyl

  • 39,581 miles
Just as I was pulling into a parking spot the steering gave out and a red error message popped up on the screen saying service power steering now. Luckily it was as I was parking and not someplace where I could have died.

- Boise, ID, USA

problem #26

Jan 012015

Fusion Hybrid

  • 60,000 miles
Warning light came on about the advance trac or something like that. Shortly afterwards the power steering failed. Luckily I was pulling into my driveway at the time after just getting off the highway.

- Bridgton, ME, USA

problem #25

Jan 022015

Fusion Hybrid

  • 49,098 miles
I was making a right turn from a side street, about 100 yards from my home. As I got on road, lights went on the dash about brakes advance service and the brakes lost power. Caused me to have to use significant pressure to make brakes work. I went about 1 mile and into a parking lot. I stopped and restarted the car and things went back to normal. This could have caused an accident since it was sudden and there was a loss of control in traffic. I called dealership and they said that it may have been from car sitting for a week and that unless the problem can be repeated at the dealership, they cannot fix something that isn't broken. The car did the exact thing again turning out of my driveway on 1-5-15. Stopped and restarted car and it went back to normal. This is not safe and should be recalled. Intermittant problems can still kill.

- Atlanta, GA, USA

problem #24

Dec 252014

Fusion Hybrid 4-cyl

  • 107,000 miles
Drove the car all day and night christmas eve with no problems. Got up around 8am christmas day pulled out of driveway went just a little way and the power steering went out and it was impossible to steer and I almost crashed. After much struggle to get the car back in the driveway a warning light came on that said service power steering.

- Oakland, CA, USA

problem #23

Dec 232014

Fusion Hybrid

  • 80,000 miles
Power steering failure. Lost power steering during left turn onto street. Had to restart car in intersection to regain power steering. Called Ford dealer who said I would have to pay for evaluation and necessary repair.

- Montclair, NJ, USA

problem #22

Dec 212014

Fusion Hybrid 4-cyl

  • 116,000 miles
Pulling out of my driveway, the dash on the vehicle reported power steering and activetrac issues. I was able to make it to my destination safely, albeit, the warning lights on the vehicle dash remained in regards to power steering and activetrac. This morning however, the car has malfunctioned and the power steering is no longer active. Doing research, I noticed that NHTSA and a lawsuit in California is attempting to address this issue with Ford Motor Company. What are my options?

- Germantown, MD, USA

problem #21

Dec 052014

Fusion Hybrid 4-cyl

  • 79,015 miles
While driving at 30 mph, service advance trac lights came on dash, followed by red service power steering light on dash, then service power steering now light and loss of power steering. Extremely difficult to steer into parking space. Not drivable. Towed to dealer. Supposedly repaired after 3 days at dealer. Six days later same thing happened, still in my driveway, not yet towed back to dealer.

- Framingham, MA, USA

problem #20

Nov 282014

Fusion Hybrid

  • 61,000 miles
The power steering went out on the car twice. Took the car to the dealer after the 2nd event and they reset the service code to clear the problem. They could not find a mechanical problem with the car. The first occurrence of the problem the car was taken to a local auto repair facility and they fixed the problem by replacing the car battery. This solved the problem for about two weeks and then it recurred. A google search found this problem occurs frequently on the Ford Fusion and most people have expressed concern about how dangerous this is as the car is extremely difficult to steer without the power steering. In my view this is a critical design flaw.

- San Diego, CA, USA

problem #19

Nov 012014

Fusion Hybrid 4-cyl

  • 108,000 miles
Happened 3-4 times over the past 3 months. While driving the power steering would quit working, making difficult to steer. Warning on dash "power steering assist fault". went to roadside and turned off the vehicle/restart and the problem would go away. I am a rather strong man, if a person of small stature were driving it would have been even more dangerous. On 11/1/2014 the power steering failed with the same warning. Attempts to turn of and restart the vehicle did not solve the problem. The Ford dealership stated the electric power steering failed, told me that it was common in vehicles with electric power steering. Cost for my repair was $1,900.

- Franklin, TN, USA

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