This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine failed at stoplight with loss of power steering on 6/26/16. Restart successful. Subsequent multiple engine failure chimes occurred. Dealer "repaired wiring". several hundred miles since, not further incidents (engine failures or multiple chimes).
Without any issues in the 6 months I've owned the car, the engine shut down. The battery appeared full. Gas tank is full. After only driving for 1/4 mile, the stop safely now warning light came on and car shut down. Luckily we were right next to a convenience store and were able to get away from traffic. If we were on a 2 lane road, we would of been stuck in the middle of traffic. We were able to restart and move 10 ft at a time. Still waiting for diagnosis.
Several times when on toll road at legal speed car warning light came on and engine stopped/stalled, pulled over to side, turned engine off, and it started. Took it to dealer who replaced transmission pump (?) I took car out again and same thing happened. Read newspaper accounts of NHTSA investigation of escapes and Fusion stalling issues, but dealer after second occurrence said they had no information on any investigation. I am very reluctant to drive car after my personal experience and after reading of possible investigation pending.
The check engine light had illuminated. Called the dealership and scheduled an appointment to bring it in that day. Driving at 45 miles an hour, again, warning chime sounded, pull over safely warning came on, engine shut off, brakes and accelerator disengaged, and all dashboard lights illuminated. Pulled to the side of the road and shut car off. I was too far from dealership to have it towed and was working (I travel for my job). Called dealership, they said to bring it in. Able to restart it after 2-3 attempts. Brought it to the dealership. No code for no start or shut off but code for fuel canister. Problem addressed, fixed, and car returned to me. Could not activate, car returned with instructions to 'have it towed here and do not restart it when it breaks down. After, this incident, I traded cars with my brother (who works 5 miles from home) so that he could easily have it towed if it were to occur again.
- Interlaken, NY, USA
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Picked up the car from the dealership on Monday (9/25/12) after they found something wrong and was driving on state route 228 at 55 mile per hour. Warning chime sounded, pull over safely warning came on, engine shut off, brakes and accelerator disengaged, and all dashboard lights illuminated. Put hazards on for cars behind me and pulled over quickly avoiding a sign on the right side of the road. After 10-15 mins, I was able to restart the car by letting it reset. After getting green car indicator, I went to turn around to go back to the dealership. The car jumped forward and stalled in the intersection of state route 228 and buck hill rd. I was able to have it start, jump, and stall two times (enough to get me out of the intersection). Upon arriving the dealership, they could not find any codes that were disrupted. The service manager contacted Ford tech line and drove it home for a few days to try to activate problem. Could not activate, car returned with instructions to have it towed here and do not restart it when it breaks down.
While driving to natural bridge, va on interstate 81. Warning chime sounded, pull over safely warning came on, engine shut off, brakes and accelerator disengaged, and all dashboard lights illuminated. Immediately put on hazards and tried to pull over. Avoided signs and maneuvered car safely to a speed where I could stop car by putting in park. Attempted to restart car. When able to obtain "green car" light (as indicated safe to drive), put the car in drive and pushed accelerator. Car jumped forward and stalled. Able to restart car after 10-15 mins. After this occurred, car was having trouble accelerating and was shaking while driving. Could not have it towed back to dealership due to location. Contact dealership right away and brought it to them as soon as returning home (April 15th). Demanded it to be fixed before returning car. Unsafe and unacceptable dealership could not get codes or reactivation... dealership in contact with Ford tech service who informed them to change the battery to try to activate. They did this and within 10 mins of driving it tech reported warning chime sounded, pull over safely warning came on, engine shut off, breaks and accelerator disengaged, and all dashboard lights illuminated. Ford tech service contacted again who informed them to check all fuses and wires. Dealership could not find any problems. Dealership ordering new part today to test.
When trying to start the car from park, all lights illuminated, car would not turn over. Let car reset, and able to turn it over. Drove to dealership. Not able to find codes for problem. Fuel canister repaired.
A D V E R T I S E M E N T S
- Valley Forge, PA, USA