This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This was rental car from hertz, that had only 2000 miles at time of rental, on Feb 2, 1997. I complained about the tires to hertz the first day of rental because the tires could barely drive when the ground was wet. I had an accident on March 9, 1997 and the police report reflects that the accident was due to damaged tires which were firestones. I wrote Ford to report the tires in 1997 and 1998 to every board director with a response of to not write them again, still have copies. I wrote the vp of hertz and was told that I change the tires and accuse me of lying and ignoring the police report. I still have over $60,000 in medical bills and over $200, 000 in loss wages. My two daughters still suffer from back pain and another with her tongue that needed 8 stitiches and still has a hole in the tongue. I suffer with back pain. NY no-fault only paid $37,000 toward medicine, doctor bills and loss wages. I loss everything and still suffering. Ford took a report and after giving them the vehicle id they confirm that the tires were Firestone, I did this on 8/23/00. The police officer told me at the scene of the accident that if my children and myself had not been wearing seat belts at the time of the accident it would had been fatal. We hit a tree that totaled the car. I have color pictures of the tires and other documentation. Ford told me to contact Firestone but the person I talked to there was not very cooperative, his name is tom salor at 1.800.465.1904 who was rude and gave me no help told me that I would not be helped by Firestone. I have also sent a letter to cong. Billy tauzin about this and I am asking you to help put me touch with the person who can handle this complaint at Firestone or Ford or both because they were both neglient when I reported this problem in 1997 and 1998. Yours truly, charlene marsh( dot number: )
A D V E R T I S E M E N T S
- Brentwood, MD, USA