This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Taking airbags-ive been waiting for parts for over a year, and saw my local news report on my car, they warned me not to drive it until parts come in for repair.... metal shrapnel will explode if an accident occurs, I want to know if I qualify for a rental car from my local Ford dealership due to the dangers of driving if an accident occurs. On my local news several people were issued rental cars until the fix can be made, thank you.
The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. The dealer (razzari Ford, 1234 auto center dr., merced, ca 95340) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact recently received a postcard from tk holdings, alerting her that they filed for bankruptcy. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign numbers: 15V319000 (air bags) and 16V384000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Gibbons Ford (704 martian F. gibbons blvd, dickson city, pa) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called autonation Ford panama city at 850-253-7000 (730 w 15th St, panama city, fl 32401) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall I received a notice 12/2017 that said do not let anyone sit in the passenger seat. I received a notice 3/2018 that a replacement airbag was available and I should contact my dealer. The dealer (rt 12 greene NY 13778) has said (3 different conversations where the story changed) they don't have any and are not allowed to order them. They told me if and when Ford decides they send a limited # to the dealership. I want to know how to get my airbag replaced if the dealer can not get them in. I also tried the NHTSA website and was told (lashawn) to go elsewhere for my complaint. Please help, I would like to drive without worry my passenger may be injured. I did not have this trouble when the drivers airbag was recalled/ replaced. Thank you
Takata recall Ford dealer still does not have parts after fmc says parts are available; unable to carry passenger! please advise who has parts I'm my area 95747
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called O.C. welch Ford Lincoln, Inc. At 843-288-0100 (located at 4920 independence blvd, hardeeville, SC 29927) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sheehy Ford Lincoln in gaithersburg, md was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (canby Ford, 24315 pacific hwy E, canby, or 97013) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact recently received a postcard from tk holdings, alerting him that the air bag manufacturer filed for bankruptcy. The contact had not experienced a failure. Parts distribution disconnect.
I received a recall letter in the mail on 3/2018 however Ford in puyallup is not received any replacements as of today. I tried calling the number on the letter but it says invalid recall number (17S01) and I cannot reach a human. Is there something wrong with my car or not?
Takata recall. The contact owns a 2006 Ford Mustang. The contact stated that it took more than two years to replace the driver's side air bag. The dealer (jim trenary Ford, 255 john deere dr., moscow mills, mo 63362, (636) 356-9000) scheduled three appointments, but cancelled each one because the parts were not available. The contact was uncertain as to when the manufacturer would supply the parts for NHTSA campaign number: 16V384000 (air bags). The contact had not experienced a failure. Parts distribution disconnect.
Takata recall - 16V-384. On 4-16 I called the local Ford dealer (interstate Ford, Colorado) and told them I wanted to get my recall performed on my vehicle. They told me the parts were not avail. Here in co but only in the humid areas. I told them that I often travel to humid areas and that I would like the recall parts installed. They told me I would have to talk to Ford to get parts as they could not do anything. I called Ford customer relationship center and they, wendy (2188296), told me that they did not know when the parts would be available and that I would just have to wait. I told her what I told interstate Ford service dept. She told me it would be ok for me to travel with a passenger in the front seat, which is opposed to what Ford has stated. She then told me that I would have to call back to the dealer to be put on a wait list for the recall as they could do nothing and knew nothing about parts availability. I told her that I needed the parts now, as the dealer and her stated that some dealers do have the recall parts now (conflicting statements were made in the same conversation). I told her that I wanted Ford to get the parts sent to my local dealer to have this fixed. She told me she could not do that and did not know when the parts would be available. Wendy then said she would call the dealer to have me put on a waitlist. She called the dealer as I waited on the phone line. She got back on about 5 minutes later and told me that the dealership computers were down and I would have to call them in 2 hours, when the computers should be back up. I feel that I was getting the run around with the dealership and fmc. Each told me to talk to the other and neither was able to tell me when I would be able to get my recall performed. I have not been able to get the recall scheduled to date.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the recall repair exceeded a reasonable amount of time. The contact spoke with salem Ford at (844) 434-6685 and was informed that the parts were not available for the recall remedy, and they would call the contact when they were available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called beyer Ford at 973-644-3200 and was informed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called sunrise Ford company at 772-461-6000 (5435 us-1, ft pierce, fl 34982) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received a recall notification for NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to perform the repairs. The dealer (bill marsh Ford of gaylord in gaylord, Michigan) was contacted and confirmed that the parts were not available to perform the recall repair. The manufacturer was not contacted; however, the contact received a letter from the manufacturer stating that the parts were available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Ford of murfreesboro at 615-203-8956 (1550 nw broad St, murfreesboro, tn 37129) and was informed that the part was not available. The manufacturer was made aware of the issue and was not able to confirm when the part was to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Kenny ross Ford in irwin, Pennsylvania was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2006 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (kelly Ford, 776 magnolia ave, melbourne, fl 32935, (321) 216-2042) confirmed part unavailability and was unable to verify when the part would be supplied from the manufacturer. The manufacturer was notified. The contact was not experiencing a failure. Parts distribution disconnect.
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