This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall called starting in May 2018 labelle Ford in labelle, fl to arrange the recall repair and was continually placed and left on hold or hung up after notifying them it was about the recall. In June 2018 I called sam galloway Ford in ft. Myers, fl and they took my information and said they would call when they had parts. As of November 1 2018 I have not got a response from them. I continually receive notifications from Ford claiming that parts are in and to schedule the repairs, yet the dealer claims no parts available yet. Enough is enough.
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact received an interim repair a year and 1/2 ago. Rivertown Ford (1680 whittlesey road, columbus, Georgia 31904, (706) 653-7420) was made aware of the recall in 2016 and stated that the parts were unavailable. The contact was placed on a waitlist. The manufacturer was made aware of the issue and referred the contact to NHTSA. The contact had not experienced a failure. Part distribution disconnects.
The contact owned a 2007 Ford Mustang. While driving 30 mph, the contact lost control of the vehicle and rear ended another vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to the back and head, which required medical attention. The vehicle was towed to a tow lot and deemed destroyed. The vehicle was not taken to a dealer to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000. The VIN was unknown.
I have called twice the Ford sames dealership in bastrop tx to get this repair done. The first time I actually went in as I was informed to do so. Waited over an hour to be informed that the part wasn't in the shop and they would call when it was. I have now called to get both airbags repaired as each time I take off I lose pay. Are you going to pay for my time off or a rental car? I was informed by the dealership that the parts were on backorder and that there was no eta and as soon as they were available they would call me. I made the call on August 27, 2018 here it is October 3 with still no call back. How am I supposed to get the repairs done when the repair shop can't get the parts in and call their customers!!!
- Elgin, TX, USA
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Takata recall. The contact owns a 2007 Ford Mustang. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called burdick Ford (3004 New York 49, central square, NY 13036, (315) 668-7102) and was informed that the parts were not available until October. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 112,000. VIN tool confirms parts not available.
I have been trying to get this fixed since 4/2018 all star Ford in prairieville la repeatedly tells me it will take 60 to 90 days for parts to arrive. I have gone all this time without the use of the car.any suggestions?
Takata recall. The contact owns a 2007 Ford Mustang. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting the dealer (huntington Ford, 333 w. jerico turnpike, huntington, NY), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the recall repair were unavailable. The dealer (koeppel Ford, 57-15 northern blvd, woodside, NY 11377, 888-405-1138) was contacted and confirmed that parts were not available. The manufacturer was notified of the issue and confirmed that the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
The passenger side airbag deployed while I was driving the vehicle. The vehicle was not involved in an accident nor did it contact any object, vehicle or otherwise. I was simply driving the vehicle at the posted speed, under dry conditions, on a straight asphalt 2 lane public road when the passenger airbag deployed. I contacted my local Ford dealer and explained what happened. The Ford dealer instructed me to bring the vehicle to the dealer where they would service it by replacing the airbag and defective inflator, whereby the inflator is under a recall. After dropping off my vehicle I was contacted by the dealer to tell me Ford Motor Company would not repair or replace the airbag module; and it was my (the consumer) responsibility to replace the airbag module.
"takata recall" - I have been waiting for more than 10 months for my local dealer, courtesy Ford, pocatello, Idaho to get in the parts from Ford Motor Company. I have personally called Ford Motor Company in dearborn, mi for them to tell me there is nothing they can do, "please call your local Ford dealer and schedule and appointment to have the recall service performed". please help me get this safety issue resolved! thank you,
I am reporting shimmy in front due to struts. I researched and noticed the struts are being recalled and replaced for this model of Ford Mustang. I would like to have these front struts replaced under the NHTSA recal, along with a passenger rear tire monitor. I can not get the tire monitor light to go off. My cell number is (xxxxx). Also the passenger air bag is not operative parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Since February 2017, I have written regularly via email with the service manager of pacifico Ford of philadelphia pa about having NHTSA recall 16V384 (passenger airbag) applied to my vehicle, a 2007 Mustang shelby GT. Over a period of 17 months, I have noticed responses that indicate the dealer is either overwhelmed with these inquiries, is having trouble getting parts to satisfy the government's recall, or is otherwise unwilling or unable to perform them. It has been 17 months since I have asked the dealer about applying this recall. It has been 25 months since recall 16V384 was issued by the government. Ford Motor Company has sent me a letter indicating that I must avoid placing passengers in the front passenger seat. I need NHTSA's help.
Takata recall. The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign numbers: 16V384000 (air bags) and 15V319000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer (hawk Ford of oak lawn, 6100 w 95th St, oak lawn, il 650453, (888)-437-7057) was contacted and confirmed that the parts were not available for the recall remedies. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. Since first recall 3 years ago, I have taken the notice to glaven Ford in clay center, Kansas now 4 times with numerous follow-ups. They have never responded to any inquiries and when I contacted they said they would order it. Never contacted again. They do not even seem concerned. I do not expect to hear from them again. NHTSA hotline not helpful, and Ford Motor Company and ftc complaint lines always on hold. Please explain liability if an accident happens.
Takata recall. The contact owns a 2007 Ford Mustang. The contact received a recall notification for NHTSA campaign number: 16V384000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (allan vigil Ford of fayetteville, Inc., 275 glyn street N, fayetteville, Georgia 30214) confirmed that the parts were not available to remedy the recall repair. The manufacturer was not notified. The contact received a letter in January of 2018, which stated that parts were available. The contact had not experienced a failure. Parts distribution disconnect.
Dealer was contacted for replacement of passenger airbag. Dealer estimates it will be at least 6 months until the repair can be made. Ford is providing a rental vehicle, but driver must be at least 21 years old or 18 years old with a waiver. Problem: My daughter is 17 and 6+ month waiting period is unacceptable.
Ford continues to mail my recall notices to an address that I have never lived at. This is my 2nd complaint to you about this matter. Ford uses a 3rd party to obtain their mailing information and there seems to be no way to change my address. They claim that they use the dmv registration records but my renewals are mailed to me at my correct address. You need to investigate how many Ford owners are not getting notified about their recalls due to Ford's mismanagement of this issue.
Takata recall I have made several attempts to have the airbags replaced at multiple Ford dealerships since 2017, and have been unsuccessful in getting the repairs made. Recently the vehicle was in a head on accident (impacted the drivers side of an Acura) with another vehicle, while going approx 45 mph, and the airbags failed to deploy during this incident which is an issue that should have been corrected by the recall being repaired. - (recall related incident)
A D V E R T I S E M E N T S
- Lehigh Acres, FL, USA