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10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
11 / 0
Average Mileage:
14,689 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Mustang seat belts / air bags problems

seat belts / air bags problem

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2011 Ford Mustang Owner Comments (Page 1 of 3)

problem #60

Sep 062016

Mustang

  • 91,000 miles

A D V E R T I S E M E N T S

Takata recall I had my car at the dealership recently to do necessary repairs to the driver side airbag, there is still an active recall for the passenger side airbag that they are still waiting on parts for. So anyway I rear ended a vehicle while stuck in slow moving rush hour traffic on I35 N in austin tx. This happened after they had worked on my driver side airbag. I was not moving faster than 10mph and the collision impact did very minimal damage to my vehicle and the other driver's vehicle. Since it was bumper to bumper rush hour traffic on a major highway we could not be bothered with waiting for a police report. Like I said the damage was minimal but the accident did cause my airbag to deploy, which did cause minor burn injuries on my hands and arms. This is the most mild traffic accident I have experienced in my lifetime yet it is is the first time I have actually seen an airbag deploy, which is why I believe there may have been flaws with the repair job or the airbag had malfunctioned. I have attempted numerous times to get the dealership to address this issue and I have not had any luck. They keep saying they already fixed it and I am going to have to pay for this out of pocket because my insurance also will not cover the cost of replacing my airbag. So right now I am continuing to drive around with a deployed airbag and my inspection is currently past due. So I have been told that my vehicle needs to be inspected to see if the airbag recall repair work that was done was faulty or incomplete and most likely what caused my airbag to deploy unnecessarily.

- Austin, TX, USA

problem #59

Sep 062016

Mustang

  • 90,000 miles
Takata recall: I was driving in rush hour traffic on IH35 North and I accidentally rear ended a vehicle trying to get on the exit ramp. The impact was pretty mild because no one was moving faster than 5-10 mph. The damage on both vehicles was minimal and barely noticeable but the airbag on my driver side did deploy. I had brought my vehicle to the dealership as part of a safety recall before this accident. I highly suspect that the airbag may have deployed unnecessarily or due to some flaw in the repair job. I have attempted to bring my car to the dealership and upon seeing the airbag deployed, most of the service people start talking about how much it is going to cost to fix it. I have a safety recall letter from Ford assuring me that I should be able to have this fixed promptly and free of charge. I have been in several car accidents, much more severeimpacts than this one but this was the first time I have ever seen my car's airbag deploy, and the letter I have does warn me that it could possibly deploy abnormally.

- Austin, TX, USA

problem #58

Aug 122016

Mustang

  • 73,000 miles
I was recently in a wreck and the airbags deployed. My car is stuck at the body shop because they can not get an airbag for it. My insurance on my rental car will be up in 2 weeks, the car would have been fixed already it just had minor front end damage and the windshield crack due to the airbag and the airbag injured my right arm. It never should deployed in the first place the impact was not even that severe. I have contacted Ford multiple times and they never get back with me this is beginning to get very frustrating. My car is easily repairable but its just setting there because of no airbag. Some help in this matter would be appreciated thank you, bobby stanley

- Louisville, KY, USA

problem #57

Jul 132015

Mustang

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair for an extended period of time. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

- Hampton Bays, NY, USA

problem #56

Jul 222016

Mustang

  • miles
Takata recall: Ford requires the car 1 wk to make the repair and does not provide any rental car substitute, so the repair cannot be completed properly!!

- Katy, TX, USA

problem #55

Jul 112016

Mustang 8-cyl

  • Automatic transmission
  • miles
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign numbers: 15V319000 (air bags) and 16V384000 (air bags) however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced any failures. The manufacturer was made aware of the issue. Parts distribution disconnect and VIN tool confirms remedy not yet found. Updated 09/06/16 according to the invoice, the drier's side air bag inflator was replaced. Updated 0908/16.

- Westerly, RI, USA

problem #54

Jun 272016

Mustang

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Port Jefferson Station, NY, USA

problem #53

Aug 152015

Mustang

  • miles
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Paragould, AR, USA

problem #52

Jun 272016

Mustang

  • miles
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Lasbon, CT, USA

problem #51

Jul 092015

Mustang

  • miles
The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Phoenix, AZ, USA

problem #50

Jul 012015

Mustang

  • miles

A D V E R T I S E M E N T S

2011 Ford Mustang. Consumer writes in regards to replacement parts not available at dealership to repair airbag recall. Consumer had vehicle repairs completed at body shop and seeks reimbursement.

- Concord, NC, USA

problem #49

Jun 182015

Mustang

  • miles
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Mechansville, VA, USA

problem #48

May 152016

Mustang

  • 104,000 miles
The contact owns a 2011 Ford Mustang. While driving approximately 50 mph, the steering wheel locked up and the advance track light and service steering now light illuminated. The vehicle was coasted to the side of the road and was later towed to the contact's residence. The contact notified a local dealer and secured a repair appointment for the following morning. The manufacturer was not made aware of the failure. The failure mileage was 104,000.

- Atlanta, GA, USA

problem #47

Jul 012015

Mustang

  • miles
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Warwick, RI, USA

problem #46

Oct 132015

Mustang

  • miles
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags) however, the part to do the repairs was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.

- Glenview, IL, USA

problem #45

May 272015

Mustang

  • 39,500 miles
Takata recall I drive a shelby GT500 and live in palm harbor, fl which is a hot climate. I was notified last may by Ford of this recall and they indicated I would receive another notice in a few months to get the car repaired. One year later I still have not been notified of a dealer to take the car to have it repaired. This car is my daily driver and since it has been tested by Ford to be able to achieve speeds of 180mph I feel that I am being left in a very dangerous position since it still hasnt been repaired. Every time I start the car and drive away I am putting my life in Ford's hands since they have failed to fix a known air bag defect. This recall gets expanded almost daily and I see no relief in sight. How do I get my car fixed now before something happens or how do I get Ford to replace it with a non impacted model? this is not a standard Mustang but like I stated a shelby GT500 of which only 5000 were even produced in 2011 - this is a specialty high performance sports car and the disregard for my safety has to be addressed now. Please advise what my next steps are to either have this repair now or replaced.

- Palm Harbor, FL, USA

problem #44

May 152015

Mustang

  • miles
I received the airbag recall notice almost a year ago and the parts are still not available to fix my car..

- Crownsville, MD, USA

problem #43

Oct 022012

Mustang

  • miles
Takata recall. The contact owns a 2011 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fly Creek, NY, USA

problem #42

Jan 012011

Mustang

  • miles
Ford is delaying the repairs on this car. They will not give me a date when this will be done and I want to give this car to my nephew but am afraid for his safety. Please make Ford do the responsible thing.

- Sarasota, FL, USA

problem #41

Jun 012015

Mustang 6-cyl

  • miles
The contact owns a 2011 Ford Mustang. The contact stated that the recall notice for NHTSA campaign number: 15V319000 (air bags) was received in June of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 06/14/16

- Birmingham, AL, USA

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