This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In October 2021 I attended my sisters funeral in Dallas Tx while in the parking lot I went to back up and backed into my Sons vehicle. No insurance claim was filed but I did pay out of pocket for the damage which was $2800. At the time I was unaware of the safety recall. My car still has no reverse camera clock or temperature reading and tpms system is failing as well. Last October I took the car to Johnston Ford in New Boston Texas. They kept the car for two and a half hours and fixed nothing. I repeatedly call back and always say they will return my call but to no avail. Please help I am lost without my reverse camera
The rear view camera randomly became unavailable after starting the car. Restarting the car did the fix it. In my online research, it is said that the cause is a faulty wiring harness that Ford used between 2014 and 2017, which would affect my car (2015).
Having difficulties to get our vehicle repaired by Ford Motor Company. Two out of three Safety Recalls for our car have not been solved. Attempts for arranging services have been made through online scheduling at our local dealership, as well as through contacting them by phone at different times, but still no final solution is been granted. First, DOOR LATCHES: Manufacturer Recall Number 20S3 & NHTSA Recall Number 20V331. And second, REAR VIEW CAMERA: Ford Recall Number 22S06 & NHTSA Recall Number 22V082.
- Heber, CA, USA
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Door unlatches while on highway. Incident has been occurring sporadically during my husbands commute to work. However we both drove vehicle out of town on 5 hour road trip and it unlatched 4 times on 4/15/23 and 1 time on 4/16/23. Vendor says this VIN is not covered by recall for same issue. Online forum suggests this is happening to other owners for several model years of similar mustang convertibles
Hello. I'm waiting for the repair, but I have booked this car as part of my business and provision for my family. How can I know when it will be repaired? Ford has to fix it. Regards [XXX] USA&BR DEAL LLC INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My vehicle is often showing a "service Advancetrac" warning, another warning that the hill start assist is disabled, and simultaneously the antilock brake warning light and the seatbelt warning light on the dashboard will light up. When this happens, the traction control shuts down and steering becomes more difficult. It seems to be a sensor malfunction or a problem with the powertrain control module, which would be consistent with NHTSA campaign no. 22V382, which was issued for newer model Mustangs.
Backup camera doesn't work. Received a recall letter from Ford but when I brought the car in for repairs they checked it and got it working. Three days later it again stopped working. They said that even though I received a recall letter from Ford the backup camera is not covered by the recall.
AdvanceTracService light, Hill Assist not available, Check engine light is on, Driver selection light comes on. I've taken it to the dealership and they cannot find the problem, but steering wheel and car was temporarily inoperable and turning the steering wheel was almost impossible. Suspension is off as well.
The contact owns a 2015 Ford Mustang. The contact stated that while driving, the cruise control was set to 75 mph when he heard a loud noise and started to see a light then dark gray cloud of smoke at the hood of the vehicle. The contact stated that the engine started to decelerate, and he was able to coast off the road. The contact stated upon inspecting under the hood of the vehicle, oil was scattered throughout. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 41,000.
Touchscreen is dark. Tried to reset by pressing the Radio on Button and forward button the same time, checken all harnesses and connectors. Everything fine. Apparantly the APIM module failed.
The contact owns a 2015 Ford Mustang. The contact stated that during inclement weather, water was leaking into the vehicle from the rear passenger-€™s side window causing the seat and carpet to be soaked. The contact was concerned that the moisture and condensation from the rainwater may lead to mold inside the vehicle. The cause of the failure was not determined. The local dealer was not contacted. The manufacturer was notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 60,000.
The contact owns a 2015 Ford Mustang. The contact stated that after it rained, there was water on the rear passenger-€™s side floor of the vehicle. The vehicle was equipped with a convertible top. The vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure. The contact cleaned and drained the water from the vehicle. The manufacturer was contacted and a case was opened. The contact stated that a year later the vehicle was at the dealer for recall repairs and she noticed that there was water inside the vehicle. The manufacturer was notified of the failure but offered no assistance. The manufacturer then transferred the call to the NHTSA. The approximate failure mileage was 74,000.
Evap Core has a small leak, which Ford is aware of being defective-€¦. this causes a small leak of Freon/Refrigerant to enter the cabin thru the a/c vents in the vehicle while driving and can cause some dizziness and you can loose focus and can cause an accident.
1. Trunk would not open. (We had to get this fixed so we got it fixed.) The wiring to the trunk was broken. Without a trunk that opens the convertible is pretty useless for anything but driving. Luckily we didn't have groceries inside when it stopped opening. I did call the FORD dealership (the 1st one) and was told to use the key to get it to open through the seats. The wiring was broken. Thank GOD no child had gotten in there! 2. 3rd Brake Light was not working. (We had to get this fixed so we got it fixed.) This is a hazard with a lower car. Other cars don't see you stopping without this feature. 3rd Brake light is also on that wiring harness and was fixed at the 2nd dealership. 3. Back-Up camera stopped working. (We wanted to get this fixed however, the cost was more than we had at the time.) It needs to be working. A person can see behind to back up. This is a safety issue for certain! We were told we would need to get another camera as it was also on the same wiring. This is a problem for backing up with a convertible that has a small window. If the top is down in good weather I can see, however, ..there is more driving done with the top up. 4. We also have had a problem with our heated/cooled seats. We were they were not on the same wiring. But, could be fixed for $$$. This was started last spring/summer. (2021) We have written FORD MOTOR Co. and they said there weren't problems with any of these items and they wouldn't be fixing them. Yes, there is a problem with them and they should be fixed.
This car has been in the shop and repaired almost every year since purchase for the same part/problem. The evaporator assembly has been completely replaced twice. The first time was 6 months after purchase and only 9000 miles on the car. The most recent time this part has went out, 11/23/2021, the cabin filled with smoke while I was driving. Smelled like a camp fire so I was concerned the car was on fire. I believe if I hadn-€™t pulled over, the car would-€™ve been engulfed in flames with me inside. This is a definite safety concern, and wonder why there has been no recall on this part. Especially if the car can actually catch fire. No check engine or warning lights appeared. Just a cabin full of smoke. Ford is now saying it-€™s the evaporator assembly, again, and it will cost $2600 to fix. I feel this should-€™ve been fixed the first time. This is an ongoing problem with this car from what I-€™ve read and believe Ford needs to do something about it. How many lives should it cost? Mine is worth more then $2600. Should be an easy fix for a multi billion dollar company!!!
As I was driving on the freeway, out of nowhere my car started losing gas power which almost caused me to get rear ended. Later on that night I almost lost full control of the car when it lost power since I started swerving. through out the night it continued to lose power and then the "hill side assistance" light came on notifying me that it was not available/functioning and my break lights would not turn off at all, even when the car was off and locked. I took it to the dealer and they could not find the problem. Then I took it the a mechanic which he was able to temporarily fix it but it was not a permanent fix. we had to create the part, as the ford company did not have it anywhere. If I would have been on the street I would have lost control and who knows if a pedestrian could have been walking, It could have ended tragic. this is something that needs to be review and fix by ford company. This is a severe safety issues, it seems not only my car is having the same issue but other ford mustangs as well. Since the dealer did not have that small piece, they attempted to sale me the entire part which was $500. not every one can afford the entire part, and for a small piece which should cost no more than $20 that can cause injuries should not be ignored.
A D V E R T I S E M E N T S
- Maud, TX, USA