This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Taurus. The contact stated that the windshield wipers failed to operate intermittently. In addition, the vehicle needed to be restarted in order for the windshield wipers to operate. The contact mentioned that the windshield wipers were being adjusted when the failure occurred. The contact called flood Ford at 401-884-4000 and was informed to only bring in the vehicle once the failure occurred and to contact the manufacturer. The vehicle was not repaired. The manufacturer informed the contact that the failure was a technical issue and to contact the dealer. The approximate failure mileage was 76,000
The rear window has a screen that will not stay down. When backing up it stays 3/4 of the way up obstructing vision out the back window. It is either all the way up or 3/4 of the way up and cannot be lowered out of view.. this situation exists when the car is stopped and in motion in all traffic situations.
My car is equipped with a rear powered sun screen. I haven't used this feature in 5 years and suddenly it pops up about 3/4 way up. Since it is only partially extended, the side brackets and top bar of the sun screen are reducing my visibility out of the rear window. The sun screen is supposed to retract when the car is in reverse. It would be almost impossible to see out of the rear window at night with sun screen extented 3/4 way up. I believe this a safety design flaw. There are no instructions in the car manual to retract the sun screen manually when the sun screen failed in the extented or partially extented position.
It started to rain and without any prior warning, the windshield wipers did not work. Luckily I was near home and able to return safely although it was a very dangerous time for a few miles. The directionals and bright light switch is fine on the stick but not the wipers or washer. The local Ford dealer wants $113 to tell me what is wrong - he says the tech needs to be paid for turning the computer on. After that payment I would know what it would cost to fix the problem because the Taurus is out of warranty and it might be as high as $500. He made no suggestion of starting to check for a fuse or relay problem - so I guess if it was the fuse that would cost me $113 because I was asked to sign for the $113 fee, no matter what - a base fee to look at a Ford out of warranty. Instead I left the dealership.
- Longboat Key, FL, USA
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- Providence, RI, USA