This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was in a right hand curve and it felt like my wheel flipped to one side. My steering felt loose. I took it to the shop and had them inspect it. Nothing was wrong with my suspension. I continued to drive it. My steering became even more loose and sloppy. I was struggling to stay in my lane due to the loosened steering. I have had it checked many times and nothing. When it rains I am jerked all over the road from water. It feels like my tires are being pulled in opposite directions at the same time while I am slung into on coming traffic.
The car is stopping when at idle and at times will loose full power when driving down the road. We have replaced the mass air flow sensor, cleaned the mass flow uptake, and replaced the fuel pump driver module. We bought this vehicle from Turnpike Ford in Huntington. The 3rd party warranty showing on my loan agreement was bumper to bumper 7 years or 72,000 miles however the warranty paper stated 3 years or 36,000 miles. We have tried working with Todd Judy but they refuse to honor the warranty so my car has not been able to be repaired. They advised me I needed a new motor and transmission. We need this issue resolved it-€™s a high risk for us when driving the vehicle and these repairs should not be coming out of our pocket.
I purchased my car from a Ford dealership in 12/2020. As of 08/09/2021 my car lost power steering while driving. The power steering system failed and a warning for -€œPower assist fault-€ came on my dash. Upon trying to order and fix the part, the scan told me that my PCSM (electronic power steering) was at fault, they notified me that my car was under recall for that issue. I saw online that it is for affected vehicles 2011-2013 Ford Taurus, all engines, that experience a loss of power steering, under NHTSA campaign number 15V-340-000. I called my dealership and they said my VIN did not match the recall despite it being the exact same year, car, and issue as the affected recall. I am having the EXACT same issues as listed under the recall. This seriously affected my safety as I experienced TOTAL loss of steering suddenly, which worsens with slower speeds making it almost impossible to steer the car at all. I am lucky enough to have been in a situation where I was not harmed due to it.
The dealer has completed all the recalls due to date on the vehicle, but is unable to report them so the vehicle is still listed on NHTSA.gov as having 1 incomplete recall. The dealer is unable to provide any information on the issue, promising that the case will be reviewed by internal team, the manufacturer is unable to provide any information as well, stating that the all the recalls have been completed, the dealership got paid, but 1 recall remains listed on NHTSA.gov.I cannot use the vehicle as intended as 1 still active recall prohibits me from doing so. Is there anything what can be done to update the recalls or make the dealer to complete and record them properly?
I noticed on the Ford pass app that there was a warranty extension for the apim on the sync system. They (Ford) explained to me that the notification was sent to a previous owner and not me (I have owned the car since 2016). They now say this extension is expired and the cost would have to be my responsibility.
- Leominster, MA, USA
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I took my car to a local shop for lower control arms. The shop manager called and told me that there was a recall on my car. So I tried to contact 2 different Ford dealerships. Neither one wants to even look at it. The dealerships wanted over $150 to look at the recall issue. I am having trouble with the steering. The car does not want to drive straight. My car is a 2013 and has around 143,000 miles on it.
Sync software not working properly, air bag light is on when scan shows seat belts but are working properly. Called Ford I was told by numerous representatives that had to download the update which I id and did not work, the last one I spoke to said it had to be dealer only
Vehicle in motion on expressway fails to accelerate/loss of power on acceleration vehicle time of failure 73,000 miles no in dash lights or codes. Dangerous and can pose extreme risk of vehicle crash. Took to Ford dealer they informed to just get rid of it. Just purchased vehicle less than six months ago.
I updated the sync software system, and the "911 assist" automatic crash notification feature, was no longer included like it had been from the day of purchase. I feel strongly that this is an important safety feature, and should not be removed in the course of ownership of the vehicle. There was no indication in the software update features notes that this acn "911 assist" system would be removed prior to upgrade. Ford customer service confirmed sync 2 mft version V3.10 does not include 911 assist. It was a feature of my car from the date of manufacture up until this software upgrade. Oem auto manufacturers should not be allowed to remove safety features that were designed into cars, and I urge NHTSA to enforce "grandfathering" of safety features, even option safety features, like acn systems.
Radio would not play in 12/2018 but then it was ok until this year when it started causing the following issues in 11/2019. The my Ford touch sync is causing an extremely loud squealing noise when the car is started, or when the radio is on while driving which is so loud it could cause you to wreck. Radio will not play at all when the radio is on. Most of the time the noise will go away if the radio or car is turned off. Ford had a recall but I never was notified by Ford. I disconnected wire to fuse box and the radio reset and all was fine, the radio played all the stations including sirius xm but when my wife started the car the next day the loud noise started again and she had to get out of the car because it was so loud. She reached back into the car and shut the car off and the noise stopped. He got back in the car and started it again and hurried up and shut the radio off and the noise was gone. I got in the car and turned the radio on and the noise was gone but the radio would not play and the radio would not allow me to select am and fm but could select sirius xm, usb, and cd but would not play. The loud noise also has started when the bluetooth is on. This loud noise can cause an accident be because it is so loud. Went to the Ford dealer and they told me that the recall ran out in 2017 but I was never notified of the recall by Ford. This noise is very dangerous and can cause accidents because you never know when it will occur. I called Ford and they gave me a case # ces24887147 and they will look into it but the Ford dealer told me that the case # is about as far as it will go. There are many cases on line and the cost for this repair is about $1500 but it should be Ford's cost not mine because I was never notified of this very dangerous condition while driving down the highway. I installed latest update it worked that day but issue was back next day.
Whenever I am driving my car often between 35 and 55 miles an hour, my car will shake and stutter and feel like it's going to stall or shut down. 3 weeks ago it completely stopped running while I was driving it. I was driving through a parking lot at the time. When it shakes and stutters, it does not matter if I'm driving on a highway or in town. I feel very unsafe when I drive it. I bought the car in April 2019 and it has been doing it ever since. The dealer from where I bought it do the diagnostic tests and said nothing is wrong.
Rear back up camera does not work at random times will get a notice to contact dealer ship error on screen. Sometimes it is upside down or no camera at all. Been happening for months going to Ford dealer ship to confirm issue on July 16 2019. Back up sensors will still work.
Ford water pump class-action Monday, April 1st, overheating warning signal came on. Took the car to a local mechanic right away and he stated that the water pump is broken. The car is still at the mechanic as it's not drivable.
My vehicle was stationary in a parking lot of a restaurant. I was in the vehicle trying to open right rear passenger door for one occupant to enter vehicle (as they were holding food in both of their hands) and the interior door latch came loose. Now the interior door latch is loose and can be opened by a very light pull on knob. Spring seem to be out of place.
Drivers side door lock fails to lock or unlock intermittently sometimes in between, making it very hard to manually unlock with the little nub, or by pulling the handle.the vehicle was stationary. It slowly got worse of time, to where most the time it doesn't work at all now.
The headliner has detached from the vehicle despite only 5 years old. It blocks the rear window. Also, the upper center brake light is on the headliner and is now no operating properly because of its orientation. This is a major safety hazard. Ford has issued a tsb on this. Several attempts to get Ford to repair under warranty or for safety reasons were unsuccesful. It is very disappointing. Research confirms that this was a poor design with limited life on plastic mounting brackets. Repair estimated to almost $1000!
A D V E R T I S E M E N T S
- Shelbyville , KY, USA