This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ford Taurus. The contact stated while driving 35-40 MPH, the steering wheel became stiff. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering gear box had failed and needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened; however, the manufacturer offered no assistance. The manufacturer referred the contact to the NHTSA hotline. The contact related the failure to an unknown recall. The failure mileage was approximately 32,600.
While traveling at 55 MPH, entered a curve my steering completely locked up causing me to collide with the guard rail. Not only was I put in danger but everyone traveling Kentucky 114 that day was as well. There have been several complaints on the same make and model cars and Ford has done nothing to correct it. There was no warning lights no anything. My car was total and my life was at risk, when Ford was well aware of the steering problems.
The contact owns a 2014 Ford Taurus. The contact stated while her daughter was driving 50 MPH, she started to smell a burning odor and shortly after the steering wheel seized. The contact stated no warning light was illuminated. The driver saw no flames nor smoke. The driver stated that the vehicle began to steer to the right but she was able to safely park in a nearby parking lot. The vehicle was not drivable. The contact took the vehicle to independent mechanic and made the mechanic aware of the failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 84,300.
On the 24th February, 2022, I was driving my 2014 Ford Taurus taxi cab on the highway to go pick up a client. I saw a dash light indicating slippery road and suddenly, I could not control the steering of the car. All attempts to control the steering proved futile, and the car kept swerving on both sides, till it hit the divider between the roads. This is the second time that this incident is happening to me. The first incident resulted to a minor damage, and the car was taken to the shop for fix. With the second incident from last month, this resulted to my car being totaled. I am lucky and grateful to be alive. I spoke to my son and learned that there was a recall on the 2014 Ford Taurus. Below is an excerpt regarding the recall that was responsible for my car being damaged; Summary Feb 10,2020 Manufacturer Recall Number20S04 NHTSA Recall Number20V072 Recall StatusRecall Incomplete VEHICLES THAT ARE EXPOSED TO FREQUENT FULL REAR SUSPENSION ARTICULATION (JOUNCE AND REBOUND) MAY EXPERIENCE A FRACTURED REAR SUSPENSION TOE LINK. Safety Risk A FRACTURE OF A REAR TOE LINK SIGNIFICANTLY DIMINISHES STEERING CONTROL, INCREASING THE RISK OF A CRASH. Link for reference: https://www.nhtsa.gov/recalls?vin=[XXX]#vin Due to this crash, I have lost my means of livelihood. I've contacted Ford and was sent back to the insurance. I have contacted C INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Rack and pinion or steering gear which are the same but can be called 2 different things. For no reason the power steering failed with a message to contact the dealer immediately as this could cause a serious accident resulting in injury or death. As far as putting someone or myself at risk it's pretty obvious if you can't steer the car, you are putting anyone on the road at risk. If it would fail when taking an exit ramp from a highway the automobile would be virtually impossible to steer. The internet has many cases where people have complained about this failure. It has been inspected at an authorized Ford dealership and was advised the repair would cost in the area of $3,000. This automobile has just over 52,000 miles, (brand new it listed for $36,500 but apparently this failure has been reported at many different mileages resulting in some accidents. The failure first occurred January 10, 2022. Fortunately, the failure occurred while my wife was in the driveway, so we were fortunate. That being said, my wife and I, both senior citizens bringing in a total of $2,300 social security so a $3,000 repair is just not in our budget. If it wasn't for the movie Class Action, I wouldn't know what I realize. Somewhere there's a bean counter telling them that the cost of a recall would be more expensive then settling lawsuits arising from accidents After that I got on the internet to see if I was the only one this had happened to and found there have been quite a few instances of this problem. The warning lamp came on as the failure occurred. I did contact Ford Customer Service who frankly really didn't care. As far as he and she was concerned, "since no one was hurt, no big deal".
- Overland Park, KS, USA
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The contact owns a 2014 Ford Taurus. The contact stated that upon making a right turn into his driveway at 5 MPH, the power steering assist failed as the contact hit a bump in the driveway. Upon restart of the vehicle, the "power steering assist fault, service required" and the "service advance track" warning messages appeared on the instrument panel. The dealer had been notified of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 77,000.
The contact owns a 2014 Ford Taurus. The contact stated that upon the start of his vehicle, the power steering assists fault warning message illuminated on the instrument panel. The contact had to use excessive force to steer the vehicle. The contact had the vehicle towed to the dealer. The dealer diagnosed the failure and replaced the power steering gear assembly. The manufacturer was also notified of the failure and informed him that his vehicle was not included in a recall. The vehicle had been repaired. The failure mileage was approximately 93,000.
The contact owns a 2014 Ford Taurus. The contact stated that while driving at a slow speed onto the main road, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. During the failure a message indicating power steering failure was displayed. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 123,000.
I lost steering and turn light signal function completely. It started on the highway (I96) and the alert went off on the dashboard: Service Advance Trac, Steering Fault Service Now, Steering Loss Stop Safely. I got off exit for Nunica and loss turn signal and when I turned on 130th Street I was having a hard time turning the steering wheel. Thank God I made it to a location and was able to stop.
Over the weekend I noticed my steering was making a cluck noise from both the front and rear making the car very uncomfortable to ride and it kinda moves more left or a little right when on highway. I also noticed my check engine light came on. I took the car to get looked and the diagnosis read I have bad fuel pump line or evap dont know smell fuse of gas, gas gauge goes up an down. I was to notify NHTSA and to Report this incident and whether to see if theirs any Recall to my Vehicle. Please and thank you.
The power steering failed for no reason and i hit a curb.There is multiple complaints on the internet with this same issue..Very dangerous and it happened without warning if there was a pedestrian on the curb i could of hit them.
Had my rack and pinion replaced back in 11/18/2019, and now the same problem has occured again. On, April 28th I had a recall for the handshaft fixed at the local dealership. Two days later while driving my steering column locked while trying to make a left turn to another street. And an alert stating "steering assist fault service required" "service advance trac" flashed in info center. I am concerned because this was a recall that occured on previous models and the recall ended with the 2013 model. Obviously the problem is still occuring with this electrical part and has yet to be addressed with Ford. Not only is this a inconvience it's a safety hazard as well. I was in traffic when this occured and luckily traffic was light when this occured because this could have ended way worse..
Was pulling up to a stoplight in town, the in dash lit up with "electric steering assist fail" and my steering wheel stiffened up as if I lost power steering, I stopped, cycled the key and the power steering returned. There was no prior warning or in dash lights to this incident. A week went by with no incident or sign of trouble. Was reversing out of a parking spot 7 days later and the same problem occurred. I cycled the key again, and the problem went away. I just left the Ford service center and and they pulled the code C200D:49. Since the latest incident, there has been no problem. I declined the repairs as they were $2200 and I know Ford has recalled previous years of my vehicle for the same exact problem.
The power steering epas went out whie driving at 40mph. Very difficult to get of the road safely. There was no warning or error codes. It just went out and we parked the car. We were on a secondary highway.
The contact owns a 2014 Ford Taurus. The contact stated that after starting the vehicle, the power steering assist warning light illuminated and the steering wheel was very difficult to turn in either direction. After restarting the vehicle, the failure was corrected. The vehicle was driven to the local dealer Plymouth Ford located at 14 town West rd, Plymouth, nh 03264, who diagnosed that the steering rack was defective and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 18,000. The VIN was not available.
We were returning to our farm from a trip to town. The cruise control was set at the 70mph speed limit. A recent construction project gave us a newly paved road. It was a beautiful sunny day with no wind and temps in the low 80's. we were enjoying the ride and noted what an improvement the newly paved road was. Without warning the tires began squealing and the control characteristics of our Taurus changed dramatically. The steering became labored (I believe from the automated anti lock and traction control systems engageding). My attempt to compensate for the violent change in vehicle operation and regain control were quickly futile. We succumbed to the laws of motion spinning hopelessly out of control across the oncoming lane into the opposite ditch at a high rate of speed. Miraculously we there was no oncoming traffic and we didn't plunge into the myriad of steep terrain conditions common on this stretch of highway. We did not roll but came violently to rest on the far upslope of the opposite roadside ditch. My later research for the cause of our sudden loss of control produced the NHTSA recall no. :20V-072 which identified the rear toe link on certain Ford models as subject to failure. I later confirmed the driver side rear toe link had snapped on our Taurus and was the cause of our accident.
We are receiving a error on our dash; that reads power steering assist. When this happens the steering wheel get hard to turn. I see that it had a recall on the 2010-2013, anyway to get the 2014 included.
The contact owns a 2014 Ford Taurus. The contact stated while driving at 25 mph, and attempting to make a turn to the left or right, the vehicle made an abnormal noise without warning. The vehicle was taken to Ford of lake geneva w 2542 interchange N, lake geneva, wi 53147) to be diagnosed. The contact was informed that the steering gear assembly and steering motor needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 74,000.
I just pulled out of a parking space traveling 5 mph making a sharp turn, suddenly lost all power steering and driver assist failure requires maintenance warning light came on followed by traction control needs servicing. Now it is very difficult to drive at any speed as the vehicle defaulted to manual steering. Lucky I wasn't at high speed. 61000 miles at time of incident
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- New Kensington, PA, USA