This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Doors will not unlock via the fob or internal electronic controls due to bad lock actuators. Had drivers side door lock actuator replaced about 1 1/2 years ago (under extended warranty), but now both sliding doors have the same issue. The sliding doors to not have a keyed entry system so the doors must be unlocked from the inside by pulling up on the lock knob.
The contact owns a 2000 Ford Windstar. The vehicle's door locks automatically unlock without warning. The child safety locks fail to remain locked. The vehicle has not been diagnosed. The failure occurs each time the vehicle is driven. The purchase date was unknown. The current mileage is 98,000 and failure mileage was 90,000.
My rear passenger power sliding door has not been closing and locking. Door will pop open. As of labor day 2006 this door is locked and now will not unlock or open. This is forcing my children to exit the vehicle on the driver's side.
On the rear sliding doors, drivers side, the door will not unlock, when you hit the button to unlock, it keeps sticking and it will not let you pull it by hand and will not work at all with the remote, it does it every time we use the van, which is practically every day making it hard and aggravating to get my 2 year old out of his car seat, if something were to happen we wouldn't be able to get him out in time.
The contact stated in March 2004 the interior lights flickered under all conditions. There were no warning indicators on the dashboard concerning the interior lights flickering. The vehicle was taken to the dealer, and dealer changed the alternator and the battery lead wires. This only repaired the problem for two to three days. The vehicle was returned to the dealer and the door switches were changed. This solved the problem for two to three weeks. The problem recurred and vehicle was taken back to the dealer, who replaced the thumb roller for the interior lights and the switch plates on the sliding doors. Again the problem recurred after two to three weeks. Once again the vehicle was taken to the dealer, who referred the contact to another dealer. The vehicle was taken to a second dealer who was unable to diagnose the source of the problem. The second dealer suggested the problem may be related to a rare electronic module which was replaced by the contact, but this still did not solve the problem. The contact then took the vehicle to a third dealer, who replaced the wiring under the headliner. The problem returned after two to three weeks. Yesterday the contact returned the vehicle to the third dealer, and they were unable to diagnose the cause of the problem.
- Bergenfield, NJ, USA
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I intend to send a letter to our state senator because of the unfair service and quality of this car. I asked pok. Ford to check a vibration in the gas pedal. I was told to get new rotors and new brakes. They said inspection was due soon, so I said fine fix it, but also do an inspection. After fixing, the pedal still vibrates. They say the tires, they're bald and strap is shifted, knowing this they passed my car anyway. Concerned I went to bj's tire center the following day to see what was going on and if they were under warranty. They replaced the two front tires because they had no treads, gave me an alignment and said this was not the problem with the gas pedal. On the way to the doctors with my children I felt my gas pedal stick. Ford claims that maybe the vibration was the transmission. I went to the place that did my transmission, he said this was not transmission related. He popped the hood and said this could be the problem, my gas cable line looked like it was sawed. He claims this just does not usually happen. I told jason what he said, jason claims he and I was crazy. He came out and looked himself, he said it was worn, frayed and very loose. After arguing with jason because he had my car five times for the same reason, and it took a transmission guy to notice the cable line, jason told me to leave the grounds and don't come back. When I got home I called the attorney generals office, federal trade comm, dept of motor vehicle, and a lawyer. I called freedom Ford in beacon. He told me to bring the car in. The service man said the chamber that the cable goes through was free and there was nothing grabbing on the cable, this does not usually happen and he thinks it may have been done, but didn't comment how. I can't say how it happened but I can say that this is a safety issue and if pok. Ford didn't do this and it didn't get stuck than this should have been a recall issue. I also have two doors that are still broke and was supposedly fixed many times.
The automatic sliding door on my 2000 Ford winstar pops open when the weather is hot. Someone has to get out and push it shut. This has been happening since we purchased it new from the dealer, and every time I have taken it in for them to look at they tell me they can't find anything wrong with it. Of course there are numerous postings on edmunds forum about this problem, but the dealer doesn't know anything about it.
Consumer owns 2000, Ford, Windstar van with power rear sliding doors. The passenger side door becomes unlatched while driving, and at one occurrence actually opened. When this incident occurred had grandchildren in vehicle. Took vehicle to dealer, and dealer said could not fix this problem. Stated Ford vehicles have been having this problem. Has been to dealer 4-5 times. Last week this was fixed, but on a trip this happened again. Went back to dealer again and stuck with this problem.
2000 Windstar sel - sporadic and continuing failure of psds on both sides to close when vehicle stopped, stay open when vehicle placed into gear, and open while vehicle in motion. Paid $2,000+ to sunland Ford to repair, still occuring, going in again. Ford service personnel have been rude, thrown papers at my daughter when she picked the vehicle up (I'm 70). Son in law searched your database for info, don't understand why psds opening while in motion isn't a safety problem.
Consumer complained about an electrical door problem. When backing out of the driveway, the doors flew open and consumer could not control them because they were electric. The consumer took the vehicle to the dealer repeatedly and they bandaged the problem which only lasted a month or so. Then it happened again. The consumer stated that the problem was on Ford data base.
Consumer complained about an ongoing concern that both power sliding doors would not close properly or open intermittently while driving. Vehicle was to the dealer on eight separate occasions, but problem recurred.
The driver's side rear sliding door will not stay closed unless forced. It opens on it's own regardless of when the van is on or off. Most commonly it occurs as a bounce-back when we've tried to close it with the remote or door-frame button, but it has occurred when I've started the ignition. My concern is that my 2 year old son rides in the captain's chairs in my van-up against that door. He is in a securely latch'ed seat (britax roundabout with latch) but I am not comfortable with the door randomly opening.
The power sliding door on passenger's side lock and unlock for no reason while driving. Dealer was notified. Consumer believed this was a safety issue. The door has also opened while the vehicle was motion.
IE04-008/power sliding door: Vehicle's power sliding door would inadvertently open while in motion and stopped. The dealer and the manufacturer were notified.
2000 windtar sliding door on passenger side pops open while vehicle in in motion or door won't open at all. Tailgate very difficult to open. Ford company says it can't duplicate failures except once. I was charged because they said the repairs were cosmetic.
I would just like you to be aware the the automatic sliding doors on my Windstar tend to open up by themselves while in reverse or driving I find this as a major safety risk since I have 4 small children who ride in the back.
While driving at any speed, sliding door was having a problem where the sliding door would reopen after it closed. Dealer advised consumer to trade the vehicle since it could not be fixed.
We have owned this 2000 Ford Windstar since February of 2002. I have lost count of how many times we have taken it back to the dealer because of the poor gas mileage. It was getting 13 mpg and the dealer said that was normal. But over the past 3 months we have taken it back to the dealer 8 times because of the check engine light. The dealership has replaced the upper/lower intake gaskets, fuel pump, fuel filter, fuel line, mass oxygen flow sensor, both O2 sensors, valve cover gaskets, and a couple of other things too. The gas mileage actually got worse after several of the repairs. We are averaging between 9 - 10 mpg. In addition to the engine problems, our door locks don't work right and the interior lights don't work at all automatically...we have to turn them on and off. The door locks on the sliding doors have to worked by hand. I am so sick and tired of this car. We have had to cancel two road trips because of the problems, because I don't trust the car out of town. It already left me stranded overnight because the transmission blew up two months after we bought it.
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- Omaha, NE, USA