This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Ford Windstar. The contact stated that the right suspension failed while she was reversing from a residential driveway. The front passenger side coil spring suddenly broke and punctured the tire, causing a blowout. There were no prior issues with the component before the failure. The vehicle was not repaired. The contact called the manufacturer and informed them of the failure. The current and failure mileages were approximately 125,000. Updated 07/08/11 the dealer replaced the front and rear coil springs. Updated 08/16/11. Updated 08/29/11
My 2000 Ford Windstar was sitting in my driveway when the front driver side coil spring broke. I found part of the spring on the ground covered in bright orange rust. The spring completely sheared off. I noticed that the 1995-1998 Windstar had a recall for this exact same problem (NHTSA campaign id number: 01I007000 ) I am certainly glad I wasn't driving with my 3 children!
2000 Ford Windstar's front coil spring fractured when backing out of parking space. The fractured coil spring punctured the tire and caused the front end of the vehicle to collapse.
: the contact stated while backing out of a parking space at low speed, the right front coil spring fractured and punctured the tire without warning. The vehicle will be inspection by an independent repair shop.
2000 Ford Windstar with less than 70,000 miles on it. Front right spring broke while backing the car out of garage, and it punctured the tire as well as ruined the strut shock. Dealer claims it is normal for a soaring to rust out in (6) six years. Due to our previous issues with a 1996 Windstar, we had purchased an extended maintenance contract for this vehicle, so we did not have to pay for the right hand vehicle damage. But, due to the very high probability that the left spring would rust through and fail soon, we opted to pay to have the left spring and other components fixed at the same time as we had the right side repaired. My wife's life and the safety of other drivers on the road is worth more than the cost to replace a rusted out, poor quality coil spring / design. If this spring would have broken at highway speed, my wife could have been killed due to the aggressive way the broken spring punctured the tire, actually piercing into the tire and locking it from rotation.
- Kent, OH, USA
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2000 Ford Windstar. The consumer stated the front coil spring on the driver's side broke and went through the tire. The vehicle was parked when this happened. There was a slight noise in the vehicle when it was being driven. The vehicle was taken to the dealership, the coil springs on both sides and the tire had to be replaced.
Front left coil spring broke while backing out of garage, piercing inside sidewall of tire, puncturing it. Front coils replace at my expense. Old (broken) spring is in my possession. May send our for metallurgical fracture analysis to determine root cause.
While backing slowly from a driveway, the right front coil spring spontaneously broke and collapsed onto the wheel/tire assembly. Resulted in damage to wheel, tire, strut assembly, sway bar asssembly, and brakes. The vehicle is in the shop awaiting repair w/ costs >$2,000. Original parts still available. This is the second occurrence of this type to my vehicle in < 1 year. Left side failed 7/25/2004. Please reference ODI id number :10086894.
The owners car was parked in the driveway when she heard a loud banging/spilling. She looked underneath the van, and the front coil spring on the driver's side broke. The mileage was 60,000. There was no difference in the driving before this happened. But, had heard a squeaking noise. Vehicle was not in motion when this happened. Consumer has not corrected the failure today vehicle was parked. The owner was waiting to see if the manufacturer would offer to pay partially for repairs.
Vehicle extremely hard to stear and made loud noise. Passenger side coil spring broke and jammed against tire. Nothing has been done so far there are no coil springs available from Ford or after market supplier. Spring still on the car at a Ford dealer.
While coming up to highway speed (~40 mph) upon entering a busy interstate, the driver heard a loud noise from the left front, followed by a lost of steering and braking control. Vehicle was not drivable. Technician reported that left front coil spring failed and resulted in damage to other suspension parts and ABS wiring to that brake unit. Parts were replaced. Old part not available.
Coil spring on my 2000 Ford Windstar broke and fell into tire and tie rod. Upon inspection found the other spring was cracked. Had the van towed to a shop and repaired. I do have the springs and since I have not received any satisfaction from Ford I am thinking about filing a case in small claim court.
My vehicle was parked in driveway. I sat in the drivers seat of vehicle, closed the door I heard a loud bang from the front of vechicle on left side.upon inspection of front of car saw that the left coil spring had broken and was sticking out touching sidewall of tire. Car was not driveable because tire could be punctured by sharp piece of spring.vehicle was towed to dealer.I had the dealer replace both front springs. I though possibly the right spring could also break.I have both springs and are available be checked.
While driving consumer heard a noise coming from the front of the vehicle. Consumer pulled over and noticed that the front passenger tire was shredded. Vehicle was taken to a body shop for inspection, and mechanic determined that front coil spring needed to be replaced due to worn out parts.
The front passenger coil spring failed, shredding the front tire. The service mechanic said it was road debris that caused the failure; however, the location where the coil failed appeared to be an old corrosion spot within the steel. I was out of warranty for the part.
The front coil spring failed on the passenger side and lodged against the tire. Dealer stated there was no recall, and the consumer was responsible for the repairs. The mechanic stated the coil spring had rusted and cracked.
- Marquette, MI, USA
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A D V E R T I S E M E N T S
- Carroll, IA, USA