This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle was manufactured in 2001. There was a recall put out for the suspension:rear:axle:non-powered axle assembly. In 2011, according to sunset Ford dealership (where I took it for axle repair and was denied) the recall was remedied in 2011. However, as stated along with the recall notice, the time that the brackets were mis installed caused damage to the rear axle, corrosion and fracturing. This is exactly what is happening to my vehicle right now and the dealership along with Ford corporate is saying this axle repair will be fully at my cost. According to their automated recall phone information, up until 2016 they were offering to replace the axle for $300 ( a discounted rate) for customers affected. I do not at all feel I should be responsible for this repair. I contacted Ford corporate a few times now and have been told no its not their fault. I was also told by sunset Ford, that I would need to pay them $140 an hour for them to diagnose it and tell me specifically what is wrong. It has already been there once to check the recall where they took pictures ( included) and sent them to Ford corporate where I was told no they will not fix it unless I pay for it. This repair should be fully covered and I need help getting Ford to agree.
The contact owns a 2001 Ford Windstar. While driving at an unknown speed, the rear driver's side wheel started to rub against the body of the vehicle. The driver was able to coast into a parking lot and could not be driven. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 15V608000 (suspension) by heller Ford (located at 700 w main St, el paso, tx 61738, (309) 527-6050); however, the repair did not correct the failure. The vehicle was not towed to a dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer informed the contact that the recall was no longer active and did not offer further assistance. The approximate failure mileage was 182,000.
1. rear axle fractured severely & broke making the car un-drivable on 24 Jan 2019 while in motion driving in city traffic. Ford put braces on this vehicle under recall# 10S13, but they failed to prevent further corrosion and metal fatigue. The axle was a bad engineering design from the drawing board combined with not E-coating the metal during manufacturing to prevent corrosion of the metal due to road salt. The axle fractured next to the brace on the driver side as shown in the 4 images below. I have one tow bill (flat-bed) to get the car off the downtown street to my home & will have another tow bill to Transport it to where I can replace the axle. 2. front cradle frame's mount rusted off that anchors the stabilizer bar so the stabilizer bar had to be removed. This happened several years ago. The cradle frame probable was not E-coated during manufacture either. I can take a pic and probable have the repair invoice detailing the date and the mechanic's work to remove the stabilizer bar. To fix the car will need a new front cradle frame, stabilizer bar, and possibly mount brackets.
The contact owns a 2001 Ford Windstar. While driving at an unknown speed, the driver heard a noise coming from the rear driver's side tire. The contact coasted the vehicle into a parking lot and noticed that the rear driver's side axle had detached without warning. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The vehicle was not taken to a dealer. The VIN was included in NHTSA campaign number: 10V385000 (suspension). The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 280,000.
- Greensboro, NC, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2001 Ford Windstar. The contact stated that the dealer (gurley leep Ford Lincoln, 320 E ireland rd, South bend, in 46614, (574) 291-6910) indicated that they serviced an unknown recall from the manufacturer for the reinforcement brackets and that they had not been required to provide any additional repairs. The dealer replaced the rear axles due to the reinforcement brackets fracturing while the vehicle was being driven below 25 mph. The dealer stated that they were not required by the manufacturer to reinstall reinforcement brackets. The manufacturer was notified of the failure and suggested replacing the same oem rear axles. The vehicle was repaired. The failure mileage was not available. Consumer stated I feel the rear axles fail even with the recall brackets on, so I feel Ford should pay for the bill. The tires went bad and out when this happened. The recall did not work and put new recall parts on new axles. Updated 10/16/18
Rear axle break due to corrosion of acknowledged inadequately designed axle. Break happened in the reinforcement bracket installed do to initial axle recall for potential break due to corrosion.. car was on city street in motion to freeway onramp fortunately the axle broke prior to entering freeway. Axle break resulted in sagging axle and a wheel tilted inward at about 20 degrees and wedged against the inner wheel well. Tire started to smoke. Car is undriveable. The repair is estimated to $1400. Ford will not accept any financial responsibility for this break in the brackets installed to prevent the break. Additional components are also needing repair and replacement due to the break of the axle.
Removed subframe to replace faulty torque converter. Found substantial rusting at firewall end of subframe on both "arms", requiring replacement of subframe. Called local dealers, no "open" recall (over 15 year-old van) and $4,900 new subframe quote provided, with no dealer or manufacturer coverage, after calling national and Canadian mfctr recall numbers. Mfctr/dealers of no assistance, whatsoever. Part not actually available.
The contact owns a 2001 Ford Windstar. While driving 35 mph, the axle fractured. The vehicle was towed to ricart Ford (4255 S hamilton rd, groveport, oh 43125) where it was diagnosed that the rear axle needed to be replaced. The repair was no longer covered under NHTSA campaign number: 15V608000 (suspension). The local dealer contacted the manufacturer and was informed that they would cover the inspection; however, the vehicle repairs would be the contact's responsibility. The failure mileage was unknown.
A major crack in the rear axle beam was discovered during routine maintenance rendering the vehicle unsafe for use. Ford had a recall to fix this problem, but my vehicle was not included in the recall because the vehicle was not sold in a state that used salt on the roads in winter (I live in Florida where there is a lot of salt in the air - all the time!) I believe that all Windstar should have been included in the recall because it is obviously a major design flaw and therefore a major safety issue.
The contact owns a 2001 Ford Windstar. While backing out of the driveway, the rear passenger wheel suddenly buckled inward. The vehicle was taken to an independent mechanic who diagnosed that the failure was due to severe rusting and corrosion of the axle, which caused the brackets to also separate. The vehicle was towed to schicker Ford in St. Louis, Missouri where it was diagnosed that the axle needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 196,000.
Rear axle needed to be replaced, due to rust corrosion from road salt. There was apparently a recall on this that also failed. The axle was about to break in half.
Takata inflators;I Ford denying my request F VIN #[xxx] I have an obvious crack (see photos) directly under the bracket a band-aid that Ford issued in an earlier recall on my rear axle with the sole purpose of this band-aid to prevent such cracking. Apparently my bracket part was deemed installed correctly, effectively causing a denial for a replacement part on my Windstar. Clearly this bracket failed and did not stop my rear axle from experiencing cracking! Ford clearly new exactly where this cracking would occur because the crack appears directly under the bracket installed to create a stronger part. The only thing holding this rear axle together is this bracket. This particular part in question is directly below the gas tank, should this crucial part experience failure while driving on a 70mph highway what would happen? also looking at my Windstar on a lift we noticed the center of the Windstar seems to be sagging (see photos) from what appears to be the under carriage breaking down from rust and corrosion, this appears to be causing extreme structure failure. I do reside in one of the stated salt belt states as being the state of Iowa. What would the full criteria for this recall and buyback program on certain Windstar"S in 2011 thru 2013 be? why was my Windstar limited excluded in this recall? I still have not been advised not to drive my Windstar by any current Ford representatives. However former Ford mechanics have advised me not to drive my Windstar, these same mechanics" are adamant my Windstar is unsafe! I have been attempting to fix the concerns that moffitts Ford in boone Iowa wanted me to repair at the time of the axle inspection. Only having more concern brought to my attention about the axle. I wrote [xxx] a letter 2/15/17 asking to overturn and allow repair [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2001 Ford Windstar. The contact stated that while driving at a very slow speed, the front passenger side coil spring fractured also causing damage to the brake line. The vehicle was taken to the dealer where it was discovered that both the driver side and passenger side coil springs had been cracked. The vehicle was not repaired. The contact also indicated that while operating the vehicle, the ABS and brake sensor warning lights would illuminate. The cause of the failures were not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 119,000.
The contact owns a 2001 Ford Windstar. The contact took the vehicle to a dealer for a recall related to the lower control arm. The contact stated that the repair for the lower control arm was completed; however, the subframe was rusted. The rust was within the connection between the control arm and the subframe. The dealer determined that the rust was part of the recall repair that was completed. The recall information was not provided. The failure mileage was 140,000.
Rear axle the rear axle on my Windstar broke yesterday on the left side outside of the support bracket installed by the dealer for the 2011 recall. I was driving down the road at approximately 45 mph when I noticed the tire rubbing on the frame. I got the car to the dealership (betten Ford in grand rapids, mi) who advised they would not repair the car unless I paid for the repair as the bracket held and the axle broke in a different location. Ford customer support advised the same thing.
A D V E R T I S E M E N T S
- St Louis, MO, USA