This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Ford Windstar. The vehicle was taken to a mechanic for a routine inspection and it was noticed that the rear axle had extensive rust and corrosion. The part needed to be replaced. The VIN was not included in NHTSA campaign numbers: 15V608000 (suspension), 12V195000 (suspension), 12V194000 (suspension), and 10V385000 (suspension). The manufacturer was notified of the failure and provided no solution. The failure mileage was not available.
The contact owns a 2003 Ford Windstar. The contact stated that the rear axle was fractured. The contact noted that due to the failure the vehicle could not be operated without risking further damage. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 10V385000 (suspension). The manufacturer was notified of the failure. The failure mileage was approximately 183,000. Parts distribution disconnect.
The contact owns a 2003 Ford Windstar. The contact stated that while driving at approximately 60 mph, the vehicle jerked and stalled without warning. The vehicle was able to restart however, the rear tires were leaned in and the rear brackets fractured. The vehicle was towed to a dealer where it was diagnosed that the brackets were installed properly from NHTSA campaign number: 10V385000 (suspension). The VIN was included in NHTSA campaign number: 15V608000 (suspension). The manufacturer was not notified of the failure. The failure mileage was unknown.
This is a recall from Ford Motor Company regarding deteriation of the rear axle. I first learned of it in early December 2015. Took into my local dealer on December 11 and was informed that it qualified for the recall. Now they keep telling me that they can't get the parts. How long does a company have after they are aware of a dangerous condition to get it fixed. I haven.T driven it since they told me it was unsafe, but what good is it to me if I can't drive it?
The contact owns a 2003 Ford Windstar. When the contact parked the vehicle, an abnormal noise was heard. Upon returning to the vehicle, the contact noticed that the wheel was tilted inward. The vehicle was towed to the dealer where it was diagnosed that the rear axle fractured and needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA campaign number: 15V608000 (suspension). The manufacturer was made aware of the issue. The vehicle failure mileage was 198,000.
- Middleburg Heights, OH, USA
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The contact owns a 2003 Ford Windstar. The contact stated that while driving at approximately 50 mph, the contact noticed a burnt rubber odor and then an unknown rear tire blew out. The vehicle was towed to a dealer where it was diagnosed that the rear axle, tire line, and the rear tire needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 10V385000 (suspension). The manufacturer was notified of the failure. The failure mileage was 220,000.
The contact owns a 2003 Ford Windstar. While taking the vehicle for a routine check, the mechanic informed the contact that the axle was fractured in two places on the driver and passenger sides. The contact was informed that the brackets were placed on a faulty axle. The mechanic advised the contact not to drive the vehicle for long lengths of time. The mechanic diagnosed that the axle needed to be replaced. The vehicle was taken to the dealer where it was diagnosed that the vehicle was included in NHTSA campaign number: 15V608000 (suspension). Once the repair part and cost was decided, the contact would be informed and a repair would be made. The contact had not received notification and the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 125,000. Updated 04/21/2016 updated 05/14/18
Received recall notice for the rear axle, had 2 (two) Ford dealers look at the axle. First dealer noted cracks, offered to replace axle for $700. First dealer did not enter recall/inspection into Ford database, no record. Second dealer performed inspection, said axle was "good to go". I inspected axle myself, evident that there is no adhesive under the bracket where the crack propagates. We rely on the automotive dealers to make and keep our vehicles safe. Now, we cannot trust the dealers to perform the recalls as they should. This is not a safe vehicle.
The contact owns a 2003 Ford Windstar. While at the dealer having the vehicle serviced under NHTSA campaign number: 15V608000 (suspension), the technician discovered that the axle was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 132,000....updated 02/08/16
The contact owns a 2003 Ford Windstar. While at the local dealer for a recall repair, the technician diagnosed that the rear axle was corroded and needed to be replaced. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 15V608000 (suspension). The manufacturer was notified of the failure. The failure mileage was 187,000. Update 01/15/16
The contact owns a 2003 Ford Windstar. While the vehicle was being serviced for NHTSA campaign number: 15V608000(suspension), the technician informed the contact that the rear axle corroded and needed to be replaced. The vehicle was not repaired due to the axle replacement not being included in the recall. The manufacturer was notified of the issue. The contact was informed that the recall only covered the bracket and only the ends of the axle were covered under the recall. The failure mileage was 141,000.
The contact owns a 2003 Ford Windstar. The contact stated that there was a failure in which the rear axle prematurely cracked without warning. The dealer repaired the vehicle according to NHTSA campaign number: 12V195000 (suspension), but it did not remedy the failure. The contact received a second notification for NHTSA campaign number: 15V608000 (suspension). The dealer stated that the contact needed to pay for the rear axle repair after inspecting the vehicle. The vehicle was not repaired yet. The contact stated that the manufacturer's remedy was not sufficient and did not approve the dealer's repair for the second recall. The contact was waiting on a response from the manufacturer to ensure the dealer provided a permanent remedy for the condition of the vehicle. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2003 Ford Windstar. The contact stated that while driving at 65 mph, the front wheels vibrated violently. The vehicle was taken to an independent mechanic. The technician diagnosed that the front axle fractured and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 147,000.
Letter from congressman ryan on behalf of constituent re Ford Motor Company issues. The consumer stated in may, the spring on the driver's side broke and punctured the tire. Three months later, the passenger front spring broke. Updated 11/30/15.
I was driving down the road. In muncie Indiana. The rear end on the right side went down all most caused me to wreck. Found O ut that day when I got it to the auto garage that the rear end had rusted threw. At 66,000 miles. How can a company put out crap like this that might have coast me my life ? it would have if I was not a semi driver when I was working. And new how to handle a van in case of a problem like this U have me to thank that no one was killed. I think Ford needs to fix this problem for me.
While driving vehicle it started making a loud noise. I stopped and parked the car. Upon my inspection the driver rear tire was leaning out on an angle.a mechanic inspected it and noticed the rear axle was broken. There was no noise or problems prior to this time. The rear axle had to be replaced.
The contact owns a 2003 Ford Windstar. While driving 20 mph, the rear axle suddenly fractured. The manufacturer was made aware of the failure. The dealer stated that the vehicle was previously serviced under NHTSA campaign number: 10V385000 (suspension); however, the remedy failed to repair the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was 134,000.
This is in regards to the rear axle cracking. During my recent state vehicle inspection, the rear axle was found to be cracked. The rear axle was reinforced per recall notice in 2011, but where the reinforcement is at, is where axle is cracked. Ford will not cover the replacement of the axle due to the recall already being performed and is outside the 12 months/12,000 mile warranty. The reinforcement that they provided does not fix the issue, it only pushes the issue out. I have seen many other people having this exact issue happening.
The contact owns a 2003 Ford Windstar. While driving approximately 1 mph, the transmission was shifted into reverse and the rear axle completely fractured into two pieces. The vehicle was towed to a dealer for diagnostic testing. The technician stated that the rear axle fractured. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 180,000.
Rear axle is cracked and has to be replaced. Ford recall in 2011 for issues with the rear axle - dealer installed additional support brackets in lieu of replacing the axle with a new axle of current design. If they would have done the replacement with the current axle design and not added a temporary fix to prolong the life of a defective axle, today I would not be responsible for the financial replacement. I am very fortunate to have noticed an issue and brought this to the attention of my dealer who discovered the crack. I do have a concern though with the Ford dealer - they know about the axle issues, failures and recall. They recently inspected the vehicle, replaced various parts, etc. At a cost of $2,800 including brakes, drums, etc. They saw the condition of the axle - they had to know if was due to fail sooner than later - very concerning. Ford is not taking responsibility for their design flaw and lack luster recall which amounted to adding some brackets to cause the axle to break in a certain area to reduce the possibility of a complete failure / fatal accident.
A D V E R T I S E M E N T S
- Shawnee, KS, USA