The contact owns a 2013 Honda Accord. The contact stated while slowing down to making a left turn, the steering wheel independently turned completely to the left. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the electronic power steering (EPS) gearbox to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 44,618.

- Acton, MA, USA

The electric steering turns the vehicle without any input from the driver. The car will automatically turn to the left if the wheel is not corrected. This is not a pull left as in a bad wheel alignment. This happens even if no one is in the car and the car is stopped. It makes the car useless to drive because it is so unsafe.

- Bainbridge Island, WA, USA

On June 10, 2021 while pulling into my driveway the power steering went out on the Honda. The steering wheel spun around and the car made an immediate left turn. Tested car on cul de sac by my house and the steering wheel fights to go straight and pulls hard to the left resulting in immediate left hand turn. When trying to drive, the steering fights to go in any other direction than left and if and you do not have a tight grip, the car will turn left.Took Honda to my independent car repair on June 11. He was able to replicate the issue & told me it was the EPS and should be covered by Honda on extended warranty from a Federal Recall. Appointment made for June 16 at Coggin Honda Orlando and was car towed there on June 15, 2021. June 16, Honda called and said the EPS and outer tire rods were broken. The parts were the parts included in the recall and extended warranty but the car was not showing trouble codes 5301 or 5302 so car was not covered, and they would have to charge me $2,730.25 for the repair. In fact, car was showing absolutely no trouble codes or potential coeds of any kind. Service advisor Gus Ramirez & his boss Fadi Alzeideh both agree the part that is covered under the warranty is the part the needs replaced but their hands were tired due to no 5301 or 02 codes. Case started with Honda Corporate on June 17, 2021. Case number 12296417. It shouldn't matter if there are trouble codes. The steering issue wasn't fixed during the initial recall in 2015 and should be covered now. Had this happened 10 minutes earlier I would have been on the freeway during heavy traffic and people could have been seriously injured. Car was taken into Rick Roush Honda in Ohio for the initial recall on November 11, 2015. Awaiting case manager and decision on warranty coverage from Honda.

- Orlando, FL, USA

Steering has a mind of its own. Wanders lanes and driver has no control for several seconds. Have drifted into other lanes while trying to control / steer but no response. This lasts for just a brief time but it's extremely unnerving. Recently the car turned hard right with no notice. Luckily had both hands on the wheel and steering worked enough to pull left before I ran off road. Frankly, I am afraid to drive it. Took the car to local dealer yesterday. They ran diagnostics and test drove but found no issues with steering. I advised that I could not retrieve the vehicle late yesterday but would do so this morning. Several hours after that conversation, having heard that they found nothing wrong, the same rep called me and said "you can't drive this car". He relayed that technician was moving the car from the bay to the lot when the car took a hard right and nearly collided with another car parked in their lot. The tech brought the car back to the shop and up on the rack where they observed the car again make a hard right turn. No one was behind the wheel when this occurred. I just rcvd an estimate for repair ~ $3,700. Electronic power steering rack assembly accounts for $3,140 of this cost. Alignment & some other diagnostic costs take it up from there.

- Upton, MA, USA

Power steering shut down twice in two days. Orange warning light came on each time. Problem cleared after engine turned off for a minute or so, but returned after 20 further miles driving. Dealer verified there was an error code, said it would be covered under a warranty, and has kept the vehicle until repairs can be made. Dealer stated that there are many problems like this, and cannot yet give me a date when it will be repaired, or even a date by which they can give me that date!

- Pearl River, NY, USA

On a clear, rural, dry blacktop county highway at approximately 10:00AM December 19,2018 while driving at 50 miles per hour I suddenly lost steering control of my 2013 Honda Accord. This was instantaneous causing car to move to the right. When I steered to the left the car over-corrected and drove into the left ditch. My effort to straighten the car caused it to hit the frozen ditch bank parallel to left side of car. Side air bags deployed and car came to rest in adjacent hay field. My T-12 vertebra was broken, among other injuries. Cost to repair the car was $8,802.16. I always thought this was my fault, but recently I have experienced strange and unsettling steering glitches with this car. My spouse has also recently mentioned that he has noticed steering glitches while driving this Honda Accord.

- Thorp, WI, USA

I had called up NHTSA earlier also to report the problem but they said - report that to Honda America. Nevertheless, I'm putting it here. My 2013 Honda Accord that had ~36000 miles on it gave me a hard time; as I was driving on the highway with my family; the power steering gave up, it became super heavy and I almost lost control of the vehicle. Luckily, I was able to get off the highway and save my family. Off the highway, I turned off the engine and started it back; and now the steering was back to normal. As I was not far from home, I drove slowly and carefully back home. On reaching home, I called up American Honda and they said - they never heard of such an issue and nothing could be done as the vehicle was out of warranty. The following days, I called up nearby Honda dealers but could not get anything concrete and so took it to one of the dealers who simply changed the Power Steering Electronic Module and the issue was sorted.

- Monroe Township, NJ, USA

In January 2021 we took in my 2013 Honda Accord into my local Honda dealership because the steering wheel would jolt to the left while driving. It was very unsafe. My husband found information about an extended warranty having to do with the steering. Honda said that the car was not registering the specific code to fix it under the extended warranty so we would have to pay out of pocket which was over $3,000. We had read some comments from people experiencing the same issue but their Honda's fixed the issue. Ours would not. We took it back to our local Honda again and I called the corporation, again Honda said they can only fix this safety issue with payment. We then took the vehicle to a reputable mechanic in town and they too agreed that this issue should be covered by Honda. Our Mechanic outreached to our local Honda AGAIN and a Honda 30miles away and both said they cannot do anything without payment. We were shocked by how Honda clearly knew about the safety issue and concern but still would not do anything without payment and clearly the extended warranty impacted the steering. We had no choice but to pay for the repairs. The day we got the car back from being repaired ($3,772.35 later) we see that NHTSA opened an investigation for a safety recall on the steering! I will be contacting Honda for a full refund.

- Santa Maria, CA, USA

The effort required to make a turn is very inconsistent and can change abruptly in the middle of the turn. For example, while making a left-hand turn, the steering wheel can, without warning, jerk back to the right. While this has primarily occurred at lower speeds, it has been severe enough that it has almost caused us to not make our turn and as a result nearly run off the road, or into a curb or into vehicle next to us (pulling into a parking spot). To be honest, only good luck can be credited for the fact we haven't gotten into an accident up to this point. As stated before, this issue primarily occurs at slower speeds (< 30 mph), and while we've been fortunate enough that we've been able to recover from the momentary loss of control, if this issue were to occur at higher speeds or in a traffic-dense area, there is a very real possibility of a serious accident occurring. None of the vehicle's warning lights have ever indicated that there is an issue with the power steering system. Out of concern, the car was taken to a Honda dealership where they were able to reproduce the issue and recommended replacement of the entire steering rack and control unit at a cost of several thousand dollars. As we believe that the rack and/or it's control unit have a design flaw that would also still be present in a brand new non-revised rack, we have elected not to replace the rack in hopes of Honda taking ownership of it's defective product and offering a real solution to those of us who are affected by this problem. The vehicle still has the original steering rack and can be made available to the NHTSA to demonstrate the abnormal steering behavior.

- North Charleston, SC, USA

Intermittent activation of vehicle stability assist, electrical power steering, and tire pressure monitoring system lights. Diagnosed as yaw rate sensor failure requiring replacement of anti-lock braking system modulator.

- Silver Spring, MD, USA

Car pulls to the right, actually will jerk the steering wheel out of your hands. Only at low speeds and very intermittent. Dealership said I must have hit something and I didn-€™t. Cost to fix is more than the vehicle is worth. I believe this is a manufacturing defect.

- Stow , MA, USA

Driving 40-45 miles per hour when steering felt unstable. Pulled in to parking lot when steering wheel symbol came on, car was very hard to steer at this point. Total loss of power steering. No damage or injury.

- Ellicot City, MD, USA

The steering turns left. As soon as you start you car, with hands off the steering wheel the entire steering system turns left. Opened 2 cases with Honda and NO RESPONSE. Case # 11941086 and 12222896. Hillside Honda informs us that the codes don't show up so the only thing they can do is replace the steering gearbox and alignment for a customer cost of $3592 + tax. This was a sudden onset incident, no accident to the car. It is a safety hazard and Honda refuses to do anything about it.

- Glendale, NY, USA

Steering began pulling hard to the left within a relatively short space of time, 2-3 days. After checking the tire pressure on all four tires and discovering no variants, we knew there was a serious problem! Our safety and that of others was at risk! The problem was confirmed when the local Honda dealer said they could not perform an alignment on our vehicle until the steering system was fixed. Then, in order to make the vehicle safe to drive, the dealer said our only option was to replace the rack and pinion/power steering system in order to make it possible to align the wheels on the car. The dealer replaced said components on April 6, 2021. The component in question was not inspected by manufacturer, police or insurance representatives. However, it was inspected by our dealership who replaced the faulty steering system. There was no warning of any type before the steering began pulling to the left! We were surprised that this should happen with a Honda and especially one with less than 100,000 miles.

- Bonaire, GA, USA

When I'm driving, my car will periodically steer itself to the right unless I forcefully hold the steering wheel against the direction it's trying to turn. This issue can also occur when idling at say a red light, or stop sign. This puts mine and others safety at risk because at any point my car could steer itself into another car without input. I have taken the vehicle to the authorized Honda dealer in my city and was told that it was an "alignment" issue. Funny thing is, I went ahead and got an alignment when purchasing new tires a few weeks later and on my way home the issue happened numerous times (with videos to prove it) and continues to happen to this day. My vehicle gave no warning or messages prior to the issue happening. This has been an ongoing issue for close to two years now so I'm very happy to see that the news that this is an issue that the NHTSA is probing. Honda insinuating that this is an alignment issue is an insult to mine, and my families safety.

- Louisville, KY, USA

This morning noticed the steering felt a little stiff. I started driving down the street and it would randomly pull to the left hard.. all of a sudden it would yank the car left into the other lane. Vehicle has not been to the dealership yet.. just saw this on the news the other evening

- North Port, FL, USA

The steering began pulling to the left. The alignment was examined and adjusted without fixing the problem. I lifted the front of the vehicle off the ground, started the engine and the steering turned slowly by itself to the full left stop. Took the vehicle to the Honda dealer for repair. They reset the error codes and examined everything. Upon leaving the dealer repair depot the steering pulled very hard to the left. I returned and complained. The manager helped out and contacted Honda Factory support. A 4 wheel alignment was performed and adjusted to factory specs. The electronic steering system was fully reset and reprogrammed. This seemed to fix the problem. About 1 month later the steering system began to act erratically and continues to do so. Sometimes when turning a corner the steering system pulls in the direction of the turn, right or left. Sometimes it acts normally. All oddities seem to related to accelleration and braking. When driving in a straight line there is no deviation left or right however it is always harder to turn the wheel left than right.

- Torrance, CA, USA

Car steering wheel turns all the way right on its own. You have to use force in order to correct the cars path of travel. Steering issue occurred in our driveway with the engine running and we were backing. The issue continue when we placed the car in drive.

- Millville, NJ, USA

Steering wheel turns left by itself when vehicle is stationary and ignition is first turn on and vehicle violently jerks hard left without any fair warning almost ripping steering wheel out of hands and takes me into opposite lane of highway when in motion driving down the road.

- Hampden, ME, USA

On Tuesday, May 3, 2021, my car suddenly vered to the left and I had turn my steering wheel excessivley (about 90 degrees) to get my car back into my lane. If there would have been a car next to I would have hit it someone or something. I suddenly was hearing a crackling noise from my steering column. I drove my car a couple of more times before I took it to roush Honda in westerville on 5/12/2021. When I took my cari explained the previous situation and told the gentleman that the noise in the steering column was getting louder and louder and he said I was getting charged $99 to find out what the noise is about and what was going on. On 5/13/2021, the service depart. Called to let me know that it was an alignment issue and said nothing about the noise. I asked them what about the noise and she said there was nothing on the service write up about a noise. So I asked for a manager. When the manager called, max wagner, he tried to tell me that the noise was coming from the tire and axle and not the steering column. You can clearely hear the noise coming from the inside of the car and steering column. I have a lifetime alignment with Firestone and take my car on a regular and responsible basis. Honda is clearly giving me a run around and is avoiding to fix the issue that is clearly a part manufacturing defect. Can this be investigated by your Agency?

- Columbus, OH, USA