This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My complaint is that Honda has (1) knowingly put in faulty (suspension parts) upper control arms in the front & back of the Honda Civic, (2) failed to inform customers of the problem (a recall is needed), (3) failed to properly reimburse customers for the tire damage due to the faulty control arms installed in the vehicles. I bought my Honda Civic used at around 13K miles. Since then, I've needed an alignment every month. Despite this my tires became excessively worn at 27K. I went to two Honda service stores (mission valley & pacific Honda in san diego) to complain about the excessive need for alignments, road noise, & tire wear. They knowingly withheld information & failed to inform me of the service bulletin 08-001 since they would be required to replace the upper control arms (a warranty item) that they didn't want to replace. In the service bulletin, Honda informs the dealers of common complaints related to tire wear & suspension & advises them to replace the rear control arms on the Honda Civic. Honda also will reimburse customers pro-rata for tire replacement if they have less than 25K in mileage. If hadn't have done my own research on the internet, I would not have known about this service bulletin. I took my car in around 26K so that they could replace my rear control arms. They did this for free but said I didn't qualify to get my tires replaced since I was over the 25K threshold. If I had known about the bulletin, I would have been able to get my tires replacement by Honda earlier. It was their faulty parts that led my tires to wear excessively in the first place. I had to shell out $650 to replace my tires at around 26K miles. I've probably spent $500 dollars in alignments because of the control arms too. Honda should own up to the faulty parts entirely and stand by their product. See Honda service bulletin 08-001.
The contact owns a 2007 Honda Civic. While driving 10 mph, the contact heard a loud rattling and roaring noise coming from the tires. He took the vehicle to the dealer and they replaced the front strut linkage. Immediately after the repair, the failure resurfaced. All four tires were replaced, but the failure continued to persist. A tire specialist stated that the rear passenger rear shock failed, but no repairs were made. The contact was advised by a technician to closely monitor the issue. He is in the process of having the vehicle inspected again. The failure mileage was 18,000 and current mileage was 46,000. 4/01/09 NJ* updated 04/07/09.
Premature tire wear leading to loud rear axle noise, and tire failure. First set of tires failed after 14000 odometer miles. Second set at 37000 odometer miles. The dealer indicated that there is defective weld in the control arms.
My 2007 Honda Civic (currently 42,000 miles) has a loud noise and vibration when driving. The sound has become worse as the more miles I drive. When the rear tires are rubbed across, flat spots on the tires can be felt. Honda wrote a repair forum stating that the cause of this is the improper design of the rear upper control arms. These arms are too short causing the camber of the wheels to be incorrect. I have called Honda corporation at least 4 times and have contacted ourisman Honda of laurel (where I purchased the vehicle) at least 5 times. Neither one has been of any help. Tom alexander (service manager) from ourisman Honda of laurel has not returned my phone calls. He told me that since my car was out of warranty (past 36,000 miles) then he would look at my case as goodwill (as in he looked at my service history like oil changes and such with the dealership and will base his decision on replacement at no cost on this, ridiculous). I want my rear upper control arms replaced with no cost since the part was incorrectly designed.
My 2007 Honda Civic ex started to vibrate excessively at highway speeds and there was an incredibly loud "howling" noise coming from the back tires. I took it in repeatedly and was told that my tires were fine, and that essentially I was imagining this problem and or blowing it out of proportion. It was only recently that I learned of Honda's service bulletin 08-001 for uneven and or rapid tire wear. With information in hand, I went back to the dealership to which they acted like they knew nothing of the bulletin. After keeping my car for the day, they said in the first call that it was due to lack of rotation (even though) I rotate every 10K, then they call back and say that my back two tires are worn-out; but the wear is not comparable to the wear that would fall under the bulletin. They then proceed to tell me that it is typical to have to replace your tires every 30-40K miles. I have owned 7 Honda and have never had to replace tires that soon. It is just amazing to me that I have detailed every symptom in that bulletin, prior to even knowing that it existed and they are going to tell me that it has nothing to do with the rear upper control arm. I am taking it to another Honda dealership and will continue to do so until the problem is resolved. I am severely disappointed in Honda.
- Gonzales, LA, USA
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2007 Honda Civic LX vibrates excessively at approximately 70 mph shaking driver and passengers to the point that conversation via bluetooth hands free device is greatly impaired. The vibration has already led to early tire wear and the vehicle pulls to the right when driving. I have already paid for wheel alignment twice and replaced both rear tires once and a second rear tire a second time seemingly due to this problem. I also fear damage to the vehicle or that there will be threatened vehicle safety, as the car feels like it is shaking apart at times. The vibration/shaking occurs all times that the vehicle approaches 70 mph and many times at slower speeds. On-line research has shown a too-short rear arm in the vehicle suspension causing a number of similar problems in several 2007 vehicles. Honda has so far shown no acknowledgement of a problem in this arena nor offered to do anything about it.
Increasingly worse rear tire noise. Dealer says normal. Eventual first oil change and dealer admits to tech. Svc. Bulletin. 4hrs labor (no loaner) and hard sell to replace tires for $300 aprox. Since this was my fault(?) sun visor failed and has become a hazard with no remedy available, only another defective visor.
2007 Honda Civic. Ltr. Regarding resolution of issues outlined in Honda service bulletin 08-001. The consumer experienced uneven/rapid tire wear. The consumer was informed that there were several cases where tires on 2006 and 2007 Civic's required tire replacement within 11,000. The consumer stated the problem was not the tires, but its condition outlined in the bulletin.
Purchased 2007 Honda Civic ex on 3/10/07. On 8/7/07 took car in for routine maint. Oil pan drain plug replaced. On 8/9/07 steering system made noise when turning. Took to dealer, no problem found. On 10/8/07 took car back to dealer with same issue. Dealer said "during assembly some rear wheel speed sensors may have been improperly installed and do not seal the hub assembly. Sensors were inspected and they deemed no repair necessary. On 12/26/07 took car to dealer for same noise when turning wheel. Steering wheel locked up when driving!! when accelerating, car made a whining type of noise. Dealer kept my car over night and found P/S pump whining due to no fluid in system. P/S rack was leaking. Power steering reservoir was empty. Found power steering rack leaking from both ends. Replaced power steering rack and realigned wheels. On 7/7/08 took car to dealer, steering wheel locked up again while driving. Still have noise when turning the steering wheel back and forth. Dealer kept my car for 3 days without giving a loner to me. When dealer did diagnostic, they pulled up 7 codes and stated "gauge control lost communication, may be old codes related to past repairs. Did not find a cause for steering to lock. Found that the noise when turning the wheel was caused from the seal at the firewall was rubbing on steering shaft. Corrected insulation and found when at idle and turning wheel, hood vibrated and made a noise. They adjusted rubber stoppers and rechecked saying it is all ok. Now, today on 7/17/08 I had steering wheel lock up on me for a brief second. Took my car to a mechanic I know and they told me to fill out this form. They said the noise I hear in my steering column should have been fixed by dealer. I called dealer at 3 pm today and will be taking my car back to dealer tomorrow morning at 9. my car is still randomly having the steering freeze on me when driving, the noise when turning my steering wheel, and I now have a crackling noise in my A/C!
I purchased a new 2007 Honda Civic ex coupe from the local Honda dealership. Within a week I noticed that something was wrong with my car. My car felt as though my tires were not turning properly and there was excessive noise coming from the rear of my car. I returned to the dealership and was told that nothing was wrong. On two additional occasions, I took my car back and was told again that nothing was wrong. The 3rd trip to the dealership, they said that I needed an alignment. This past weekend, I took my car to another place for the alignment and was told that I had a suspension problem, that all four tires were wearing unevenly and inappropriately. Researching the internet, I located numerous Honda customers with the same exact problems. I found that Honda has known of this problem since 2006 and not corrected the problem. Nor have they notified their customers. Honda released a tsb in April, 08 but still will not take responsibility for the damage that has been done to my car. They said that they will replace the suspension/control arms but will not replace the tires on my car. At 24,000 miles on my car and a new car warranty, I feel as though I, the consumer, am getting screwed in this deal. The public should be notified and a recall should be issued.
Excessive tire wear on rear of 06 and 07 Honda Civics due to a combination of the tires and rear suspension geometry. Tires are rendered unsafe and must be replaced along with upper control arms and flange bolts. Tires are from Goodyear, Bridgestone, and dunlop. Numerous posts are on the internet, including accidents with property damage. Honda has not issued a recall and will only perform service on a customer complaint.
Tire vibration started at 5,000 miles. Dealer rotated and balanced tires and said you are all set. Driving home on the highway noticed vibration was still present. Next visit took service for a ride and they said it sounded like bad rear wheel bearing that they did not stock. Left the car for two days and when I came pick the car up they said we changed the right front wheel bearing" I said I was told they were changing the rears? they said nope the right front was the problem. Driving at highway speed it was the same as before. Called the dealer and asked if anyone actually test drove the car after repair. Mechanic said the car was fine" brought the car back again and took the service manager for a ride he said yes it sounds like rear wheel bearings. Left the car again for two days and when I picked up the car they said they changed the rear wheel bearings and a recall that came in for the rear ABS sensor and seals. Driving home same vibration. Also a rattle coming from the right side dash area was never fixed in four tries. I now have 34,000 miles and the tires are completely worn out and this would suggest that their is a severe suspension problems with the 2007 Civic LX. Dealer has no clue. Please read all the complaints on tire wear and if you are thinking Honda think again.
Jan. 14, 2008, while driving my 2007 Honda Civic, I notice at 55mph the Civic vibrate and make an unusual noise. I took my Civic into my local Honda dealership on Jan. 16, 2008 for complaints about vibration at 55mph and clicking when trying to start my Civic. There was no problem found on the clicking, when I arrived I had the service writer to come out and listen to the clicking, the service writer agreed there was clicking. The other issue of vibration when at 55mph I was advised Honda will contact me once a repair is available on the service customer copy form. Also, the service writer told me over the phone there had been numerous complaints about this issue Honda would repair the problem, the problem is causing my tires to wear uneven and I was going to get new tires.
The contact owns a 2007 Honda Civic. While driving approximately 30 mph, the contact heard a loud noise underneath the vehicle. He also noticed that the tires were tilted inward as if the alignment was incorrect. He took the vehicle to the dealer and they performed an alignment without his authorization and without having a zone representative inspect the vehicle to determine the cause of the failure. The vehicle is currently in the repair shop. The current mileage was 2,382 and failure mileage was 1,780.
I took my brand new 2007 Honda Civic coupe LX and right after I took it, I found the car is drifting to right when driving on my way home. The dealer I bought it form told me that it is within spec. It took about 7 sec to drift from one lane to another on highway. This is within their spec. This is Honda's quality.
A D V E R T I S E M E N T S
- San Diego, CA, USA