Honda knew of an issue with their Electronic Parking Brake system which required a software update per service bulletin 17-007 since January 17, 2017. Honda claims that the issue was not associated with my 2016 Civic Coupe EXL VIN however on Oct 29, 2023 my Civic threw this error which then cost me $112 for the service center to diagnose and an additional $150 for the software update to be installed. Total cost of $262 for an item that Honda knew was an issue and never addressed on my vehicle.
This issue creates a dangerous and possibly life threatening situation which Honda is fully aware and should be held liable. American Honda states that my vehicle was not effected however I disagree as the photos and failure occurred. I was expecting more from Honda.
While driving, 2 times on the highway and 2 on local roads, the car randomly thinks there is a crash imminent when there was nothing there. The car's Honda Sensing system Collision Mitigation Braking System engages the brakes at full power. The car comes to a halt mid-roadway. One event on the highway, there was an SUV behind me that had to swerve out of the way. On a side street, it happened where a car almost rear ended me and I tried to power through the breaking system to no avail. Thankfully the car behind me was able to stop. This is extremely dangerous. I called Honda who said it was covered under my warranty and I should take it to a local dealer to have it assessed. When I took it there they said I was out of warranty and that it would cost me over $100 just to look at it. I am dissatisfied with Honda and WARN ALL, DO NOT BUY THIS CAR! IT IS UNSAFE.
CAR JUST STOPS BY ITSELF FROM TIME TO TIME WITH THE AUTO BRAKING ON. WHEN THERE IS NO OBJECTS IN FRONT OF THE CAR AT ALL. IS VERY DANGEROUS TO DRIVE WHEN ONE HAS NO CONTROL OVER A CAR THAT STOPS ITSELF.
The safety feature of automatic braking kicked in unnecessarily after the vehicle in front of me had already turned and was headed other direction. It's as if the sensors thought it was still in front of me and slammed on the brakes, even though there was no car anywhere near me that I was about to run into. It scared the crap out of me and also, had another vehicle been close behind me, it likely would have rear-ended me. I've asked Honda to look into this, but so far have heard nothing back (car has been in shop for 2 days now).
A D V E R T I S E M E N T S
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Honda knew of an issue with their Electronic Parking Brake system which required a software update per service bulletin 17-007 since January 17, 2017. Honda claims that the issue was not associated with my 2016 Civic Coupe EXL VIN however on Oct 29, 2023 my Civic threw this error which then cost me $112 for the service center to diagnose and an additional $150 for the software update to be installed. Total cost of $262 for an item that Honda knew was an issue and never addressed on my vehicle.
This issue creates a dangerous and possibly life threatening situation which Honda is fully aware and should be held liable. American Honda states that my vehicle was not effected however I disagree as the photos and failure occurred. I was expecting more from Honda.
- Walter D., Norfolk, MA, US