I think they have a new line. I went into the dealer for a regular service. I do have 2 items on my account that they say need to be done, but I have refused because they are too expensive ($1000 each) and because I can't see or feel the things ...that they say need to be fixed and besides I am unemployed and on disability. I told the service guy, I was only paying for the routine work and payed $575 for the service. The day after I picked up the car, I noticed the AC was acting funny, so I called the guy back to ask if they did anything to affect the AC. He said no, but offered a free diagnostic test. I immediately sat down and wrote all of the people who contacted me about follow-up service and surveys, etc and told them about my concerns. I did not get a reply, so when the door seal part I had ordered came in I took the van to Honda for that test.The result was that something in the AC seized up and so my compressor went bad. $1900!!! The service person said they could plead my case to Honda. I told her to plead my case to anyone and everyone who could remedy this situation. In the meantime, I am finding another mechanic and am pricing after market parts to repair the AC.

Just like others here, my A/C condenser was hit by a small rock on the road. After reading on the Internet how much it was going to cost, we chose not to fix it right away. For one, we haven't been able to sell a house, and two, we live in the Seattle area (A/C isn't really a necessity). Anyways, it's been about a year without A/C and we're heading out of town (to someplace hot) so we took it into the dealer to get an estimate. $890+. I could NOT believe a tiny rock could do that much damage! Then I heard from somewhere that it could be put on a comprehensive INSURANCE claim. That doesn't effect your record or premiums or anything, it's kind of like when you get your windshield replaced. This morning Allstate okayed it and wrote me a check for all but $100 of it (that's my deductible on comprehensive, not collision). I was so excited to not have to pay the full amount. I've also heard you can go to a body shop and have them put on the metal screens to protect it from further damage. Honda should step up and admit error. They've covered the vulnerable parts on their new Odysseys, it's pretty lame they're not taking care of this problem.

Update on my complaint from yesterday: American Honda's Customer Relations Dept. called me back today to let me know THEY WILL NOT PAY FOR THIS BILL. I called, faxed and mailed letters, whatever I could... and got nowhere. So much for Honda's record of reliability and great customer service. If you are considering buying a Honda, consider this issue! The rep. who called me from Honda ADMITTED that this is a problem with many of their cars, and yet they expect the customer or the insurance companies to pay for it. Small claims like these drive up the cost of insurance for everyone. Why should customers or insurance companies have to pay for a defect that the car company knowingly refuses to do anything about?

In case you're wondering why air conditioning is such a big deal, it is to people like me who live in places where it's hot and humid almost year-round. It's also a big deal that this is not a one-time occurrence, but an ongoing problem that can happen every few months or every year. That's a lot of money and a lot of inconvenience to the customer. THUMBS DOWN FOR HONDA. This customer is very unsatisfied. I'm now out $700 plus the cost of a rental car for 2 days, and who knows how many more times this will happen as long as I'm stuck with this vehicle.

My Honda Odyssey is a piece of junk. It has fallen apart like no other car I have ever owned. The AC went out and the ripoff dealer quoted me $1,480 to fix it. I called around and found locals that will do it with Honda parts for about $700. Honda knows this is a problem and refuses to acknowledge it. Apparently purchasing three Honda's in the last 7 years means nothing to the company or crummy dealer. By the way, it you get to the Chicao metro and see a network dealer named "Napelton" steer clear - they will screw you like a sailor on leave.

Same a/c condenser issue as reported by the other Odyssey owners. Only the estimate given by my Honda dealer was for $1,900 to replace the entire cooling system. I was told that replacing ONLY the condenser would be a short term fix only. I sought an estimate from an independent auto shop and received a quote of $900. That's some hefty labor charges from Honda folks! This issue combined with the extraordinary cost of replacing the run flat tires ($1,300 for a set of 4 tires and I will soon need to replace them yet again!) make owning a Honda cost prohibitive. Local Toyota and GM dealer will be receiving a call.

I suppose I'm the latest victim of Honda's laziness and cheapness. While driving down the road, a rock from a truck bounced up and put a hole in my A/C condenser. The pebble was smaller than a fingernail, yet managed to puncture a hole large enough to cost me $1,000 to fix the problems. To top it off, I was told it could probably be my radiator (by the mechanic at the Honda dealership), so I needed to have it towed the 60 miles if I wanted it covered under warranty. Of course I get there, alone w/ a $190 tow bill, and it's the A/C condenser and it's not covered under warranty.

I'm in the process of filing an insurance claim. Honda needs to be held accountable for all these senseless auto bills. There's no reason what so ever for this to be happening. Not only will we never own another Honda, but I'm telling everyone I know to never purchase another Honda product.

Okay, if you found this site, like me you are really pissed that driving down the road one day could suddenly cost you over $1300. Yes, the same thing happened to my leased 2005 Honda Odyssey only 3 weeks before I was to turn the lease in to Honda. Just out of warranty at 36,041 miles BUT when I called the dealership service department I was informed that the ac condenser is not a warranty covered item so it didn't matter it would not have been covered anyway. NICE! I was told by the service manager at my dealership where I get all service done that I would have to pay for the repair before I turned in the lease in a few weeks. I decided to call other service departments of different Honda dealerships in Los Angeles, CA. It paid off I contacted Alvin at Santa Monica Honda he is the service manager there and was helpful. He let me plead my case about how this just should not happen to a 4 year old car. He said it happens "all the time" we went back and forth a bit before he decided to offer me a deal of $570 to fix the a/c condenser. I had to think about that for a day and did more research online and found another forum that had great information. I called American Honda Corp. customer service and told them what happened. They did not want to hear it nor help. Really upset, I asked for a supervisor, I told them it is a known problem that Honda is refusing to address because it is a HUGE money making opportunity for the service centers. Some service centers see 5 or more of these a/c problems a day. Add it up $1300 x 5=$$$$$.

I told them about the pending class action lawsuit and said I wanted this further investigated and I want Honda to pay for the repair. Hmmm. The supervisor then said he could open a case on my behalf and send it to the case manager for review and possibly some assistance would be offered by Honda. They have a "goodwill warranty" that will cover either 100%, 90/10%, 75/25%....of the cost of the repair. I asked what determines the percentage covered and was told it just depends on how the case manager is "feeling" on that day your case is reviewed. Well, my repair was covered 90% paid by Honda and I paid 10% or $130 vs. $1300!!!! This is really unjust for Honda to treat their customers like this for a "known" defective a/c condenser issue. I also joined the class action lawsuit as hundreds of other Honda owners have done. I hope they make Honda pay back all the people they offered NO help to with the repairs. This affects ALL Honda automobiles not just the Odyssey. Most years reporting problems are from 2004- now. The 2009 Honda's just came out but the a/c condenser is in the same exact place as the 2004's and so on. They have not moved the condenser to a safer location in the engine so the problem could happen to any Honda anytime!!!! All I can say is fight Honda and make them pay for the repair! They should do it for ALL customers not just when they �feel� like it.

I'm a new member Honda's Hole in the Odyssey Air Conditioner Condenser Club. In a nut-shell, had I only known that simple vinyl widow screening affixed with wire ties and stretched across that opening below the front bumper exposing the condenser to road debris would have prevented this stupid thing from occurring. It feels like I've been victimized by criminals! I bought this van off the showroom floor in good faith - paid in full on the same day! I mean, Honda realizes that this is going on, they know, what a crime! They send out those stupid "discount" postcard coupons for services that aren't really necessary, well except for their "state of the art" oil changes. Why couldn't they have sent out a warning to Odyssey owners about this: - "Hey, Odyssey owners are coming in in record numbers with holes in their AC condensers and we've determined that its caused by microscopic road pebbles, or bumble bees, or moths or maybe even air rushing through the "fins". Please, do something to prevent it by safeguarding the open area and save yourself time, money, and aggravation because we were too dumb to realize that this would be a problem. And your warranty doesn't cover this, ha-ha! But hey, they sold thousands of these mini vans, why should they care about this - they got YOUR money already! If you look at it from a business perspective this is a boon for their parts and service departments. YES, I believe that this should have been covered under the warranty, its a tragic DESIGN FLAW. Making things worse in this was how I got treated by my own insurance company after Honda suggested I go to them and make a comprehensive claim. Yeah right. I got dorked BIG TIME by Nationwide's over zealous adjuster who took SIX DAYS to visit to the Honda dealer to "investigate" the hole in my condenser, and then kind of sort a made an ass out of me. She bent over backwards and ensured that my claim fell just below my $500 deductible, She authorized the rental car, but she overlooked the cost of the original diagnosis ($100) and the cost to recharge the AC, estimating the repair at $359 recommending an "after market part". She then suggested that I bring my van to a "Blue Ribbon Shop" where I could get it repaired cheaper. Problem was, the shop is located in a real bad part of Philadelphia, far from home. run by ESL refugees from the third world. I had the van at Honda for over a week and I wasn't moving it to another location. I intentionally permitted Honda to do the work - let this be a Honda all the way thing! My intention is to pursue legal action against Honda by joining others involved in a class action suit www.hondalawsuit.com. I think that we'll all prevail in this case. I asked Honda for the damaged/ruined condenser and they gave it to me......the class action lawyer said that retrieving the condenser was a very good move on my part. To prevent future problems (and $$$$) I also ordered a grille guard from www.mrgrille.com. This isn't going to happen to me ever again. Now I find myself wanting to stop everyone I see driving a Honda Odyssey to warn them about this!

Our A/C quit on a road trip and I took it into a Honda dealer in the closest large city. It cost me $155 to have them identify the fact that an object had punctured the A/C condenser. They estimated $450 as the cost of a new condenser and then labor, A/C recharging costing another $300-$350. What a pain! Similar to other complaints that I have read, this was certainly a poor design problem on Honda's part. The dealer offered stainless grill guards at a cost of $274 to protect the condenser. I am going for a new after market condenser that costs approximately $250. It'll save me a few hundred dollars but at least it isn't Honda that getting it.

Air conditioner stop working. Honda Service claim a "rock" hit the condenser and it wouldn't be covered. Seemed like a fair explanation until I looked at the place on the condenser which had been circled by the mechanic to indicate the leak. The spot looked like it was hit by a very small pebble, similar to if you poked the condenser fins slightly with the sharp end of a pencil once. I looked at my wife's older Civic for comparison and it was filled with similar marks, i.e. normal wear and tear! No leaks on the Civic or any other car I have ever owned for such wear and tear. The Honda Odyssey condenser is definitely fragile. I complained to Honda and asked for "assistance". They ended up paying for the part but not the labor. I worry it will happen again.