CarComplaints.com Notes: The 2014 and 2015 Honda Odyssey shows an early trend of transmission problems with clunking/jerking when shifting gears.
Most of these Odyssey transmissions are still under warranty, but so far Toyota generally hasn't been able to diagnose or fix the clunking problem — that's the reason for our low rating. Some owners have reported it was a stuck solenoid, & in a few cases Honda has replaced the entire transmission.
As more of these Odysseys start exceeding the 60,000-mile powertrain warranty limit, buyer beware.
Every time I start the car (unless I am in Rear DVD mode) I have to turn the rear speakers on so my kids can hear the radio. This is not only extremely annoying, but a safety hazard as well. It is almost as bad a texting and driving trying to go through all the settings to turn on my rear speakers. My kids are too little to wear the headphones. Older kids are able to change the settings from the back if they are wearing headphones. This should not be the default setting. I have even turned the rear speakers on and tried to save it as a default, but when I start the car again, they are off and I have to repeat the process all over again! SO IRRITATING!
When I was able to connect with my previous case manager at Honda Corporate, her demeanor was often rude and condescending, she was quick to get off the phone and did not provide information or answer my questions (either at the time of the call or by following up later). After numerous requests, she arranged for me to meet with a regional technician at the Honda of Spring location. When the Service Manager at Honda of Spring (who has been very helpful throughout the process) and I duplicated the electrical issues numerous times, she had mentioned that a system update may be required to fix this problem. However, the Regional Technician said he could not work on electrical issues - only body issues. Furthermore, he was very rude and continued to deny the problems. He stated it was a "design characteristic." It was very apparent that he was trying to limit Honda’s liability/responsibility to update an obvious system flaw in my vehicle by characterizing it as “just the way it was designed.†My husband and I paid a premium price to enjoy the features of the Touring model and are extremely disappointed that the fundamental mechanics of system do not work properly, and that Honda does not want to take responsibility for their issues or even admit that there is an issue in the first place.
The amount of stress, time and worry has become insurmountable, and for a brand new vehicle this has been an unacceptable inconvenience and burden. My DVD/Radio system still does not work properly, I have now been waiting for 3 months to get my doors fixed again and I also now have to get my transmission fluid leak fixed. Honda does not seem to care about all the problems I have been having with this BRAND NEW VAN. I am extremely disappointed in Honda! I have also posted other complaints before for other problems with my van - here is my story:
My husband and I purchased a new 2015 Honda Odyssey Touring from Russell & Smith Honda in Houston, Texas to accommodate our growing family, but we are now seriously questioning this purchase as well as the Customer Service support from Honda. My husband and I have always been loyal to Honda/Acura and in fact have only ever owned Honda/Acura cars. It is for this reason that we decided to go with the Honda Odyssey versus the Toyota Sienna. Within a few weeks, we noticed problems with the electrical system in the car as well as creaking noises coming from the passenger sliding door. We took the van into Russell & Smith Honda to fix the previously mentioned issues as well as to fix damage that had been done by the Russell & Smith Honda technicians while installing window tinting. A week later we were returned the van UNFIXED. In fact, it now has even more problems!
I have 3 small children and it is hard to work around their schedules and also transfer car seats back and forth while also keeping an eye on all three kids. Early on they were providing me with a Honda Accord which was especially difficult while 6 to 9 months pregnant and bending over to put a 1 yr old and 3 yr old into car seats. The past few times, I was placed in a van but have been waiting over 3 months to take my vehicle back in the shop because Honda said Enterprise Rent-A-Car was not able to locate the vehicle I need to safely fit my 3 kids in their car seats. UNACCEPTABLE!
A D V E R T I S E M E N T S
Every time I start the car (unless I am in Rear DVD mode) I have to turn the rear speakers on so my kids can hear the radio. This is not only extremely annoying, but a safety hazard as well. It is almost as bad a texting and driving trying to go through all the settings to turn on my rear speakers. My kids are too little to wear the headphones. Older kids are able to change the settings from the back if they are wearing headphones. This should not be the default setting. I have even turned the rear speakers on and tried to save it as a default, but when I start the car again, they are off and I have to repeat the process all over again! SO IRRITATING!
When I was able to connect with my previous case manager at Honda Corporate, her demeanor was often rude and condescending, she was quick to get off the phone and did not provide information or answer my questions (either at the time of the call or by following up later). After numerous requests, she arranged for me to meet with a regional technician at the Honda of Spring location. When the Service Manager at Honda of Spring (who has been very helpful throughout the process) and I duplicated the electrical issues numerous times, she had mentioned that a system update may be required to fix this problem. However, the Regional Technician said he could not work on electrical issues - only body issues. Furthermore, he was very rude and continued to deny the problems. He stated it was a "design characteristic." It was very apparent that he was trying to limit Honda’s liability/responsibility to update an obvious system flaw in my vehicle by characterizing it as “just the way it was designed.†My husband and I paid a premium price to enjoy the features of the Touring model and are extremely disappointed that the fundamental mechanics of system do not work properly, and that Honda does not want to take responsibility for their issues or even admit that there is an issue in the first place.
The amount of stress, time and worry has become insurmountable, and for a brand new vehicle this has been an unacceptable inconvenience and burden. My DVD/Radio system still does not work properly, I have now been waiting for 3 months to get my doors fixed again and I also now have to get my transmission fluid leak fixed. Honda does not seem to care about all the problems I have been having with this BRAND NEW VAN. I am extremely disappointed in Honda! I have also posted other complaints before for other problems with my van - here is my story:
My husband and I purchased a new 2015 Honda Odyssey Touring from Russell & Smith Honda in Houston, Texas to accommodate our growing family, but we are now seriously questioning this purchase as well as the Customer Service support from Honda. My husband and I have always been loyal to Honda/Acura and in fact have only ever owned Honda/Acura cars. It is for this reason that we decided to go with the Honda Odyssey versus the Toyota Sienna. Within a few weeks, we noticed problems with the electrical system in the car as well as creaking noises coming from the passenger sliding door. We took the van into Russell & Smith Honda to fix the previously mentioned issues as well as to fix damage that had been done by the Russell & Smith Honda technicians while installing window tinting. A week later we were returned the van UNFIXED. In fact, it now has even more problems!
I have 3 small children and it is hard to work around their schedules and also transfer car seats back and forth while also keeping an eye on all three kids. Early on they were providing me with a Honda Accord which was especially difficult while 6 to 9 months pregnant and bending over to put a 1 yr old and 3 yr old into car seats. The past few times, I was placed in a van but have been waiting over 3 months to take my vehicle back in the shop because Honda said Enterprise Rent-A-Car was not able to locate the vehicle I need to safely fit my 3 kids in their car seats. UNACCEPTABLE!
- Melissa S., The Woodlands, TX, US