I have been a loyal Honda owner/leaser for more than 10 years. In addition to my husband (even longer than that). I have never ever had an issue with Honda in all the cars I have had. I have leased for a while and finally decided to buy because I love the Honda Pilot.
Well, less than 7 months later and 6,000 miles, my engine blew. Not sure the reasoning or really after almost 3 weeks what exactly is going on. I have had 0 contact from the service department and have been driving around in a Honda Accord for 3 weeks and making a payment for a Honda Pilot. Ridiculous. I have been jerked around from the dealership from the very start. Their first question when I called to see what I need to do was that they needed to confirm I had a warranty.... Um, 6,000 miles, did you not hear me. Took 5 hours to get my car there due to the run around.
I was told they will work with me and get me my same vehicle as wash so I would feel safe and happy, especially being a loyal customer. That is not happening. I feel I have been walked on, taken advantage of and still do not have my car. I could go on an on. Bottom line is I expected far more than where I am currently with this issue.
A D V E R T I S E M E N T S
I have been a loyal Honda owner/leaser for more than 10 years. In addition to my husband (even longer than that). I have never ever had an issue with Honda in all the cars I have had. I have leased for a while and finally decided to buy because I love the Honda Pilot.
Well, less than 7 months later and 6,000 miles, my engine blew. Not sure the reasoning or really after almost 3 weeks what exactly is going on. I have had 0 contact from the service department and have been driving around in a Honda Accord for 3 weeks and making a payment for a Honda Pilot. Ridiculous. I have been jerked around from the dealership from the very start. Their first question when I called to see what I need to do was that they needed to confirm I had a warranty.... Um, 6,000 miles, did you not hear me. Took 5 hours to get my car there due to the run around.
I was told they will work with me and get me my same vehicle as wash so I would feel safe and happy, especially being a loyal customer. That is not happening. I feel I have been walked on, taken advantage of and still do not have my car. I could go on an on. Bottom line is I expected far more than where I am currently with this issue.
- Danielle G., Bloomingdale, US