This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Hyundai Entourage. The contact stated while driving 5 MPH in a parking lot and making a left turn, he heard an abnormal noise coming from the front passenger-€™s side tire and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to park the vehicle safely. The vehicle was not drivable. The contact towed the vehicle to the insurance facility and then towed to an independent mechanic. The contact was informed that the front passenger-€™s side control arm, the front driver-€™s side control arm, and the constant velocity axle needed to be replaced. The vehicle was repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V556000 (Suspension) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 154,000.
I was driving on the street and heard a snap I then pulled over contacted a tow company and brought it to the nearest mechanic shop was told that my control arms are so rusted that they snapped on both sides left and right one cracked completely through the other 1 Has just a crack but was not completely broke had to pay for the repairs at $2677 later to find out that in 2014 a recall was made recall 115. I just purchased this car however records don't show this as a active recall so either it was serviced and not properly fixed therefore still making it dangerous for my family and others or was never completed and being sold as a unsafe vehicle to my sister whom I brought this vehicle from. When she bought it nothing about this recall 115 was listed so she was not aware when selling this van to us.
Vehicle was moving at 50 mph on a county road. Failure of drivers side lower control arm. Loss of control of steering and damage to tire and wheel well.
The contact owns a 2007 Hyundai Entourage. The contact stated while driving 40 mph, there was an abnormal sound coming from the engine compartment. There was no warning light illuminated. The contact pulled over and upon investigation noticed that the front driver's and passenger's side wheels were pointing in the opposite directions. The vehicle was towed to an independent mechanic where it was diagnosed with needing driver's and passenger's side control arms to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 13V556000 (suspension). The manufacturer was informed of the failure. The failure mileage was approximately 122,000.
My wife was driving with children in the car and right hand side suspension control arm snapped in half. Car was able to be driven home but wheel was pushed up against the wheel well.
- Hillsboro, VA, USA
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I feel that something as important as a lower control arm on my 2007 Hyundai Entourage shouldnt rust and break into in 11 years when the ball joint is still in good shape
Vehicle in motion and van out of control related to the corrosion of control arm. Children (3) in the car. Recalled 2007 and 2008 vehicles! why not mine" live in Nebraska with salt-infested roads and this van has many issues! my VIN number not associated with the recall which is completely unfair. Have put so much money in this vehicle which will not run. The dealorship wants to charge me $2700 to fix their error in manufacturing! not to mention the tires, electrical, latches! I paid 29,000. For this vehicle and it is the limited edition, the best they offered. They have made so much money off of us and do not stand by their vehicle. My mom was killed by a faulty airbag that should have never of went off! I am so angry as well as broke. Why or how can this even happen? what can I do when I have no money left as well as a vehicle" they find every reason not to fix. I need help, not sure what to do next or what my options are.
My van after sitting for a few weeks, I took it out on the road and the front suspension dropped on the drivers side. The whole suspension dropped and was sitting on my tire...I checked with our local dealer and they said their was a recall back in 2014 and supposedly was coated with wax? well the wax did not work. They should of replaced this then. Now I'm stuck with a van I can't drive. I want to have this fixed on Hyundai. If I was on the highway going fast when this happened and killed my family I'd be asking for millions of dollars. This van is dangerous. I will have to talk with my lawyer regarding this.
The contact owns a 2007 Hyundai Entourage. The contact had received a manufacturers recall on the corrosion in which they coated the frame of the vehicle. The contact was not included in NHTSA campaign number: 13V556000 (suspension), the dealer provided coating as the solution from the manufacturer, which caused a failure. The contact experienced the front driver side control arm and the front passenger side control arm fracturing shortly after the recall repair. The contact has not yet been referred to a dealer. The manufacturer was notified of the failure and they refused to provide a solution and indicated that the vehicle would need to be repaired by a dealer. The failure mileage was not available.
While driving approx. 30 mph (moving straight; not turning) a noise was heard, the front of the vehicle seemed to drop, and both steering and brakes became erratic. The van, still acting up, made it to a parking lot, where a visual inspection of the front driver's side wheel well indicated what I believe to be a broken control arm (see photo). This is a known issue with this vehicle, and late in 2013 there was a recall (# 13V556000). Vehicle owners were advised to take the vehicle to the dealer for and inspection and either rustproofing or replacement of the control arms. On 1/20/14, the vehicle underwent this process and reported "inspected, waxed, and undercoated as per campaign" (see excerpt from invoice). No damage to the control arms was reported by the dealer's service shop. Had I been informed of a damaged part during the "inspection", I would have chosen to replace it, as this is apparently vital to keeping control of the vehicle. Over the past several weeks, I have done a lot of highway driving. Had this happened at 65 or 70 mph, rather than at the 30 mph in the city, the outcome could have been disastrous. A police officer showed up to help and took down my name - I do not know if a formal report will be filed..
2007 Hyundai Entourage. Consumer writes in regards to front lower control arm and frame corrosion issues. The consumer stated the rust issue has been going on since the vehicle was three years old.
Wild drive in the city if I drive over a manhole it sounds horrible what can be installed new skerkenshowbers and it still does the same thing I am a new owner of this vehicle are there any recalls on this vehicle thank you my name is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2007 Hyundai Entourage. While driving 30 mph, the front driver's side control arm fractured. The vehicle was previously serviced per NHTSA campaign number: 13V556000 (suspension). The vehicle was taken to a dealer where the cause of the failure was undetermined. The manufacturer was notified of the failure. The failure mileage was unknown.
Control arms rotted out and while I was driving. I was doing 25 on a side road when the vehicle started to slide and was unstoppable. I had to put the vehicle into park while it was still moving to get it to stop. When the tow truck driver and police arrived they said the control arms rotted out and snapped. Had I made the left to go down the hill they said I would have ended up in someone's house. The car seat driver side mounts are snapped as well.
We received notice of the recall of the control arms on our 2007 Entourage in December 2013, and immediately took it to the dealer to be repaired. They inspected and "rust proofed" per the instructions in the recall; however, that repair is not sufficient. Yesterday, while driving on a residential street, one of the control arms completely snapped. While it's inconvenient for us to be stranded 3 hours from home and work while our van is being repaired, I'm more concerned that it could have happened while driving on the interstate today, where we could have been severely injured or killed, and possibly have injured or killed someone in another vehicle on the road if a crash had occurred. The only fix for this should be replacement of the control arms.
The contact owns a 2007 Hyundai Entourage. While undergoing routine maintenance, the independent mechanic advised the contact that the front lower control arm was severely corroded and needed to be replaced. Prior to being notified of the corrosion, the vehicle was remedied under NHTSA campaign number: 13V556000 (suspension). The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
Front lower arm was corroded and broke while I was driving it which could've resulted in loss of control of vehicle/crash. Seems this issue was recalled on every 2007 Entourage except mine.
Passenger electric sliding doors do not latch properly. Latching the door make take several attempts. Shaft humming while on gear on active gas pedal. The noise disappears when the gas pedal is not used while in gear.
While making a slow right hand turn a loud noise was heard. A grinding noise from the left front wheel area continued while driving slowing thereafter whenever the wheel was turned slightly. This could have been catastrophic if this failure occurred at highway speed, resulting in a possible loss of steering function. Upon disassembly of the left side strut assembly, it was found that the upper spring mount had corroded to a point that there was insufficient material remaining to sustain the load levels exhibited by the vehicle on the strut. The mount had literally broke into 2 main pieces. It appears failure was due to excessive corrosion due to road salt use during the winter months. It was also determined that the left side wiper pivot had a rubber diverter under it which actually let the water from the cowl area drain directly onto the top of the strut mount. This might have also contributed to the amount of corrosion present. Right side strut was also repaired as a precaution. There was less corrosion of the upper spring mount present and imminent failure probably would not have occurred for a period of time.
A D V E R T I S E M E N T S
- Towson, MD, USA