This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am reporting an electrical problem w my 2012 hyundai Genesis. My back driver's side door lock just stopped working in 2021 & a few months later, my front passenger seat door locks also stopped working. I brought it in to the dealer this morning to have both locks checked. I know the back seat door lock is the actuator & im assuming that-€™s the issue w the front one too. I-€™m waiting to hear back from the dealer what the problem is, but actuators on the 2012 genesis are defective or it-€™s an electrical problem. No accidents happened bc of it, I was just told to report this issue.
The rear view camera continues to not work properly. The camera screen will either display a black or scrambled view or none at all. This happens periodically from month to month. When the screen becomes scrambled, it creates a major safety issue. If there was an person or object directly behind the car when backing up, you would not be able to see it. There are no warnings or notifications from the car when this happens.
While turning at low speeds, the vehicle will turn off completely. This kills all power steering and brakes. This has occurred on several occasions and is documented on the web and genesis forums by other Hyundai owners as well, so this is not an isolated case. There was no warning of any kind that the car would be shutting down. The problem has not been reproduced by the dealer and that is the problem....you never know when it's going to happen and is extremely dangerous.
While in route to the dealer for one issue, my smart cruise light came on. I reported this to the dealer upon arrival and they ignored. They repaired one item under warranty in which I though took care of both. By time I left, allowed the car to warm up; the smart cruise light came back on. I contacted the dealership & asked them what happened to this 2nd issue. They scheduled an appointment and I was informed by that time and visit; the warranty had expired and I will have to pay $4200 to repair the problem that they now see. I had also been complaining about my ABS/ESC/auto hold lights were constantly flashing, now they remain solid. It causes the vehicle to jerk when in reverse. I have read about several recalls regarding issue. The situation has gotten worse and I was told it is now leaking brake fluid. The dealership has now given me a price totaling $7000 to repair or purchase a new vehicle. This is money I cannot pay and I know my vehicle was still covered when the problems/ recalls started. These incidents occurred on several dates.
Complete failure of engine. Sensors and electrical components malfunctions. Touch screen display non responsive and keystrokes off. Gas/fuel would spew back out when filling. Windshield visibility poor. Lighting dim. Hydraulic system fail. Timing belt fail. Flang sound (ticking in engine) led to engine fail. Electrical lights flickering was me. Vehicle stalled out completely shutting off locking up and seizing out. Components malfunctioning. Hard brake checks, high RPM rrevving, and idleing all are shown when car was traveling at 45 mph and no change in speed. Failure of fluids cause corrosion and hecu. Engine light indicator and engine oil lamp light flickering with no distinct pattern. Proceeded to bang loud in engine. RPM rev 2-3K before speed catches. Cd player problems. Always making a sound as if it is trying to eject and then sputters out. In 2 days the entire vehicle went from no lights displaying no knocking sound. 94K miles total
Navigation display failure resulting in no back-up camera, no A/V functions, and HVAC control malfunction. Dealer replaced within approximately 8 months of purchase. System has failed again and corporate advised that the part was on backorder and we waited for a replacement part for 8 months. Now corporate has advised that the part, A-V monitor assembly part #965633M851, is unavailable/discontinued. No way to repair or replace the part. Vehicle has 44,000 miles on it. Sunroof failed within first 20,000 miles and was sealed to avoid expensive repair. Most recently the car died without warning while stationary. In for evaluation now. This car has been a chronic problem since we first purchased it and corporate has told us that we are at a dead end regarding the A/V monitor assembly - there is nothing they can do. A/V monitor assembly issue occurred in June of 2020.
Engine completely stalled 4 times when coming to a stop at a red light. Dashboard lit up with all the icons like it does when you press start on the car without actually turning it on. Ac and radio stayed on but brake pedal and steering wheel tightened up and loss of function in traffic. Had to put gear in park turn off the car and turn it back on. All 4 times it came back on without any problems and took me home. Common issue that others have described and can kill someone!
The contact owns a 2012 Hyundai Genesis. The contact stated while driving at 20 mph, the vehicle stalled without warning. The vehicle was restarted and driven to the destination. The contact also stated that while her daughter was driving at the same speed weeks later, the vehicle stalled without warning. The vehicle was taken to keith hawthorne Hyundai of gastonia (4712 wilkinson blvd, gastonia, nc 28056) however, the mechanic was unable to duplicate the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was 138,000. The VIN was not available.
When turning steering wheel a number of things can happen, radio turns off, steering locks up. All dash lights come on and power batt light lights up. Has stalled in intersection when turning. Trans shifts hard and slips into gear when on a long drive
Was driving down the freeway in stop and go traffic and had been driving for about 45 minutes. Had A/C on, radio on, phone charger and seat cooling. Suddenly all electronics stopped on the car, loss of power to brakes, power steering and no acceleration. Had to pull over across two lanes of traffic, thankfully the flashers worked and I was able to get to the side of the road. Put car in park and started car up again. Thankfully it was daylight and good weather.
The contact owns a 2012 Hyundai Genesis. While driving approximately 10-15 mph, the vehicle stalled without warning. The contact stated that the failure was intermittent. Bentley Hyundai (located at 3805 university dr, huntsville, al 35816, (256) 713-0505) was contacted and an appointment was made to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 83,000. The VIN was not available.
Passenger airbag light is always illuminated, with or without someone in the seat. Called the dealer and they told me that they 'put a seatbelt label on, ' and that I can pay $145 for the diagnosis.
Every time my car is idle, whether at carport, street light or heavy traffic, the engine runs really rough sounds/feels like it is going to turn off (stop running)also when ac/heater & radio are on it gets worse! it's scary to think I may get stuck in middle of freeway/street every time car is at idle. I've taken it to Hyundai dealer from day one for the issue and even let them know it's still happening every time I take it for engine oil change or other scheduled maintenance and told every time they can't find issue!! I do not remember specific dates, nor did I save all the paper work since I bought the car in 2012! shouldn't dealer have records in their computers? it's been on going since I bought the car in 2012!!
The contact owns a 2012 Hyundai Genesis. While attempting to make a right turn at 5 mph, the vehicle stalled and caused the power steering to seize. The brakes failed and the battery and check engine warning indicators illuminated. The failure occurred two additional times. During the last occurrence, the vehicle was pushed to a parking lot. A tow company was called, but the vehicle restarted on its own. The vehicle was not towed, and was driven back home. The local dealer and manufacturer were not contacted. The failure mileage was approximately 65,000.
The contact owns a 2012 Hyundai Genesis. The contact stated that the vehicle randomly stalled without warning. The vehicle was taken to the dealer (Hyundai of metairie, 5969 veterans blvd, metairie, la 70003, (504) 838-9000) months ago, but the failure could not be replicated or diagnosed. The vehicle continued to exhibit the same issue and was to be taken back to the dealer. The contact stated that there were more than ten technical service bulletins issued by the manufacturer, but no recall as of yet. The manufacturer was notified of the failure. The approximate failure mileage was 99,000.
The contact owns a 2012 Hyundai Genesis. While driving 20 mph and attempting to make a right turn, the vehicle lost power and the instrument cluster indicators illuminated. In addition, the steering wheel seized and caused the driver to lose control of the vehicle and run over the median. The contact was able to depress the brake pedal and stop the vehicle. Once at a complete stop, the driver turned off and restarted the vehicle on the first attempt and drove home. The vehicle was taken to a local dealer (capitol Hyundai montgomery, 2820 eastern blvd, montgomery, al, 36116), but could not be repaired until two and a half weeks later. Due to the delay, the contact declined to proceed with scheduling diagnostic testing. The manufacturer was not contacted. The failure mileage was approximately 65,760.
The contact owns a 2012 Hyundai Genesis. While applying the brakes and coming to a stop, the vehicle suddenly shut off. During the incident, the instrument panel indicators illuminated and the air conditioning fan continued to operate. The contact was able to immediately restart the vehicle. The vehicle was taken to autonation Hyundai located in columbus, Georgia, but the failure could not be duplicated and no repairs were performed. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 172,000.
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