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7.9

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,341 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Hyundai Genesis suspension problems

suspension problem

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2013 Hyundai Genesis Owner Comments

problem #3

Jun 112013

Genesis

  • 7,200 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Hyundai Genesis. While driving at various speeds, the vehicle shook violently. The vehicle was taken to the dealer several times for the failure. The technician diagnosed that the front rotors bended and caused the front suspension to fracture. The vehicle was not repaired. The failure mileage was 7,200.

- Brooklyn , NY, USA

problem #2

Apr 112014

Genesis

  • 3,823 miles
On January 11th 2014, I purchased a brand new 2013 Hyundai Genesis from brown's manassas Hyundai in 8651 centerville road, manassas, va 20110. On my invoice it was stated that it is a brand new car. Two months after I purchased the car, I had a sensor problem, which I got fixed in fairfax Hyundai which is very unusual for a brand new car. On 10th April, I heard grinding noise from the rear right tire. I took it to other Hyundai again. Below is the report that they gave me and I was stunned. "technician found that the rear right strut had snap from bold on frame, one bolt missing prior and also found green duct tape that was holding the strut to the car. Customer advised vehicle is unsafe to drive. If vehicle is driven there is a high possibility of the strut falling off which is very dangerous and an accident will result." There was a green duct tape supporting the car. After this report, for me it is proved that this car might have been in a major accident before I purchased it and the issue has been fixed without reporting it. Even the mechanic who showed me the problem with the car was shocked. After I got the report, I took it to brown's Hyundai manassas and talked with service manager, he totally ignored me. Other sales associates told me they are unknown with this issue and they cannot do anything further to help me. I was very disappointed with the disloyal behavior from a Hyundai employee. As mechanic said, I could have got into a major accident. My concern is my family. I have a two-year-old niece who travels with me often in the car. I am also concerned they might have been doing this behavior to other consumer as well and putting life in danger. My car is still in the fairfax Hyundai dealership.

- Fairfax, VA, USA

problem #1

Apr 252013

Genesis 4-cyl

  • 5,000 miles
My daughter was pulling onto the freeway from an exit and heard a loud snap. She realized that something seemed to have broken under her right tire. She managed to drive to the next exit and up to where she works. When she got out of her car, she and a friend looked underneath the car and realized that the axle was cracked and coming apart. She was able to drive home that next morning from work but noticed that it sounded like something was grinding or dragging. When she took it to Hyundai the next day, they claimed that she hit something. They explained that the front axle was broken and needed to be replaced. She is absolutely sure that she did not hit anything. Hyundai was very rude and called me (her mother) and stated that she had to have hit something. My daughter was very adamant that she absolutely did not hit anything but that the axle just snapped! in order to get it fixed right away, we were told by our insurance that we had to accept fault and make a claim. This is what we did in order to get it repaired right away, but we both know that the axle had to have been faulty to begin with. I have found other people with the same problem on the Hyundai Santa Fe and they encountered the same problem. I feel that there may be a problem with the axles on Hyundai and that this is something that must be looked into. Had that axle broken completely while my daughter was pulling onto a busy freeway, she could have been killed. I would like to see some action taken against Hyundai about the axles on her car.

- Raton, NM, USA

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