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1.3

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
138,337 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Hyundai Santa Fe suspension problems

suspension problem

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2004 Hyundai Santa Fe Owner Comments (Page 1 of 2)

problem #29

Nov 122014

Santa Fe

  • 79,349 miles

A D V E R T I S E M E N T S

Took my Hyundai Santa Fe in for the recall on the spring issue. After returning home and looking at the work order that listed their activity as installing a "front spring protector installation, " I called their national consumer help number and asked about the parameters used in evaluating the repair decision. Her answer was: The dealer will inspect and do either a spring replacement if sever damage is found or install a front spring protection kit and spray application (of something) if moderate damage is found. I questioned the parameters for leading to a decision, the first person I talked to said it was the dealers responsibility. I responded by asking for a supervisor, after transfer she repeated the previous answer. I have been involved in many structural evaluations of rusty structural elements. One cannot just eyeball a situation like this, there are parameters for the repair or replacement. I found the supervisors answer, that she could not direct me to a corporate engineering office for specific design parameters and that the dealers would be making the decisions was questionable at best in terms of their answer, with no defined evaluative criteria and their reliability on the dealers to make a safety choice over a economic one. The recall was from Hyundai not the dealer I purchased from. There were two other instances relating to rust on this car, the car needed to have its fuel tank replaced a few years ago because it was rusting and leaking gasoline, I have the extended bumper to bumper 100,000 mile warranty. Little did that help, they claimed it was not covered (what does bumper to bumper mean) and denied coverage. A separate issue occurred when the car died about 100 yards from my service garage, pushed it in, they found a corroded wire (what ever) and replaced it. When I called for reimbursement, they denied

- West Seneca, NY, USA

problem #28

Mar 102009

Santa Fe

  • 50,000 miles
I was coming home from the store and had just turned into my driveway when my car suddenly veered to the right and stopped. I heard a loud noise and the entire side of my car collasped on the right side. Something was sticking into the tire. I had to have it towed to the dealers and repaired. It cost us over $500. It was still under the dealers warranty, but was not covered. We feel we should be reimbursed.

- Pewaukee, WI, USA

problem #27

Sep 152014

Santa Fe

  • 70,000 miles
The contact owns a 2004 Hyundai Santa Fe. The contact stated that while driving approximately 40 mph, a loud noise emitted from the front passenger side of the vehicle. The vehicle was towed to a dealer. The technician diagnosed that the front coil spring needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 14V435000 (suspension). The failure mileage was 70,000.

- Diagonal, IA, USA

problem #26

Mar 102014

Santa Fe

  • 192,000 miles

A D V E R T I S E M E N T S

This vehicle has been driven extensively year round, including snowy northeast Ohio winters. On a somewhat cold day in March 2014, my 2004 Santa Fe sat outside on a surface lot for approximately 14 hours. As I pulled my car out of the parking space, the car lurched to the front right and came to a halt. I had pulled forward approximately 3 feet, had turned the wheel slightly to the right, and just began to hit the gas to pull out of the parking space. It was quite obvious that my front right tire had blown violently. No accidents occured with other vehicles and no injuries occured; however, should someone have been standing near the front right tire, someone may have been hurt. While trying to change the tire, it became obvious that the spring had broken and made contact with the tire. The vehicle needed to be towed on a flatbed and repairs were made. I still own the vehicle, and I am now aware that this part has been recalled for this exact issue. I am concerned about the integrity of the spring on the opposite side as it is currently an original part.

- Concord, OH, USA

problem #25

Oct 152014

Santa Fe

  • miles
The contact owns a 2004 Hyundai Santa Fe. The contact received a notification for NHTSA campaign number: 14V435000 (suspension). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure.

- Springfield , IL, USA

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problem #24

Oct 032014

Santa Fe

  • 150,000 miles
The contact owns a 2004 Hyundai Santa Fe. The contact stated that when driving at various speeds, the front end of the vehicle swayed. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V435000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 150,000.

- Orient, OH, USA

problem #23

Sep 222014

Santa Fe

  • miles

A D V E R T I S E M E N T S

Received a notice of recall for front coil spring issue in mail, my front coil sprig is currently broken. Called dealership to have it repaired and told they do not have the parts to fix it or a remedy for me to have a drivable car until it can be fixed. No time frame can be given when they can fix the issue.

- Grand Rapids, MI, USA

problem #22

Aug 162014

Santa Fe

  • 80,250 miles
I was in tn when I heard a slight "thunk" and then a continuous rattle under the vehicle. I assumed a broken exhaust bracket and left tn on 8/17/2014 to return to my home in saint louis mo. I traveled I55 in speeds in excess of 75 mph and listened to the rattle for about 100 miles. And then the rattle stopped and I assumed that the broken bracket had finally come loose and is now located somewhere on I55. I took my car to Firestone and was stunned to learn that my right front suspension coil spring was missing and my right front strut was broken. An inspection of the left front coil spring also indicated significant corrosion and needed to be replaced for safety. Hyundai has recalled 419,000 vehicles of this type in DC and 20 other states specifically stating excessive corrosion as a result of road salt--this list excluded the state of mo which happens to also use road salt. My Hyundai has been in mo for 12 years. Hyundai needs to do the responsible thing and expand its recall to all states that use salt and perhaps to coastal states that have ocean salt.

- Saint Louis, MO, USA

problem #21

Jul 142014

Santa Fe

  • 1,780,000 miles
2004 Hyundai santafe broken coil spring rubbing against the front tire. Vehicle was parked in my driveway when I heard a very loud bang that sounded like a shotgun. I went out to investagate but could not find anthing wrong. The next morinig I attempted to leave for work when I noticed a strange noise. I could not identify the sound so I turned around an parked the vehicle back in the driveway. It was then I noticed a curved shape piece on the ground which looked llike a hotdog where my vehicle had been parked. I picked the hotdog shaped piece of steel aproximately 3/4" diameter. It appeared to have been broken on one end. After futther investagation I found it to be a piece of the coil spring on the front drivers side strut. The coil spring was now rubbing against the front tire. Luck for me this did no happen while I was on the highway.

- Tiverton , RI, USA

problem #20

May 212014

Santa Fe

  • 88,770 miles
My oil changing place thought I had a power steering fluid leak, so I took it to the dealer to check. The real problem was the front right axle boot was leaking badly (covered by the power train warranty), but they found that the right and left control arm bushings had collapsed and the sensors were frozen in place. After they fixed these, the mechanic took it for a test drive, and during the test drive, the right front coil snapped. I am told that I must now replace both left and right front coils and have the car re-aligned. The coils should be on recall, as obviously there is a defect in the manufacturing.

- Chicago, IL, USA

problem #19

Apr 102014

Santa Fe

  • 101,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Hyundai Santa Fe. The contact stated that while driving approximately 20 mph over railroad tracks, he heard a popping sound. The vehicle was taken to a local mechanic who stated that the front passenger's coil spring had fractured. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 101,000. Updated 06/17/14

- Casselton , ND, USA

problem #18

Jun 122013

Santa Fe 6-cyl

  • 85,000 miles
While backing out of driveway, heard a loud popping and cracking sound. Got out to look. There was a large "C" shaped piece of metal laying in driveway where drivers side was. Took car to Hyundai dealership. Coil spring had broken. Spring and tire was replaced under extended warranty. Concerned about passenger side now that ute now has 88,000 miles that will not be covered if occurs out of 10 year, 100,000 mile warranty.

- Florence, KY, USA

problem #17

Jul 052013

Santa Fe 6-cyl

  • 97,000 miles
While backing out of my driveway, I heard a "clunk" sound in the front of my vehicle. Upon inspection, I found a "C" shaped piece of metal on the driveway. I immediately drove to my mechanic's shop, where he told me that the coil spring on my Santa Fe had broken on the passenger's side. The coil spring on the driver's side was also cracked. He had to replace both coil springs. He later told me that it was unusual to have these springs break for no apparent reason. I decided to go online to see if Hyundai had issued a recall or whether this was a problem for other consumers who owned this vehicle. I found numerous sites where people had written in stating that they had the exact same problem - in most cases, the coil spring broke as the operator was putting the 2004-2006 car into gear to either back or, pull out of a parked position. I would appreciate your looking into this issue, and getting back to me on any further information you may need from me. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Kingston, NY, USA

problem #16

Feb 082013

Santa Fe

  • 155,000 miles
The contact owns a 2004 Hyundai Santa Fe. The contact stated that after starting the engine and shifting into drive, a loud popping and grinding noise emitted from outside of the vehicle. Upon inspection, it was found that the front passenger's tire had exploded. The vehicle was towed to an independent mechanic where the coil spring and defective tire were replaced. The identical failure occurred most recently where the front driver's side coil spring fractured. The vehicle had not been repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 155,000.

- Rhodes Dale, MD, USA

problem #15

Apr 162013

Santa Fe 6-cyl

  • 78,425 miles
The contact owns a 2004 Hyundai Santa Fe. The contact stated that while driving approximately 20 mph, she heard a popping sound. The vehicle was taken to a local mechanic. The mechanic stated that the front passenger's side coil spring had fractured. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 78,425.

- Williamstown, NJ, USA

problem #14

Jan 282013

Santa Fe 6-cyl

  • 127,330 miles
I drove to work without incident on a major interstate at 6am. My car was parked in a secure lot for 8.5 hours. When I went to leave for the day, I started the car, put it drive and began to roll forward. When the car began to move I heard a loud grinding noise and stopped immediately. I called my husband and had him listen to it by phone. We had the car towed to out local Hyundai deal who informed us that the drivers side spring had broken which broke the strut, pinched the brake line and bent the sway bar. Total repair cost was $1053.31 with tax. We opted to replace both front springs and struts because we felt this was the safest thing to do after researching on the internet and discovering that there were hundreds of the same complaint in all Santa Fe's no matter what the year especially after reading that many of them occurred on an interstate traveling at 65 mph resulting in further damage and injury accidents.

- Hebron, OH, USA

problem #13

Mar 252013

Santa Fe 6-cyl

  • 106,000 miles
I have a 2004 Hyundai Santa Fe, 2.7 liter engine, 4WD. Front spring on passenger side broke yesterday, while the car was in the garage, causing my tire to puncture. Thought it was just a flat but it was not until the car was towed to a tire store that I learned the spring had simply snapped in half. I have researched this and this is, clearly, a faulty part. After seeing dozens and dozens of similar consumer complaints I am astounded that Hyundai has not recalled these vehicles (appears to span 2001 to 2006) or been sued by someone seriously injured in an accident. Thank god I was not driving my car at the time. I wonder how many fatal accidents have been caused by Hyundai's negligence in not being forthcoming in replacing this part. My current repair cost estimate is $521. But it's not clear if other damage from the spring breakage has occurred. Will know tomorrow.

- Denver, CO, USA

problem #12

Feb 202013

Santa Fe

  • 125,000 miles
The contact owns a 2004 Hyundai Santa Fe. The contact stated that while exiting a residential garage, the front passenger side coil spring fractured and penetrated the front passenger side tire. The contact spoke with the manufacturer however, the vehicle was not repaired. The failure and the current mileages were 125,000.

- Norton, OH, USA

problem #11

Jan 192013

Santa Fe

  • 76,000 miles
The contact owns a 2004 Hyundai Santa Fe. The contact stated that while reversing out of her driveway, the driver front coil spring fractured and rubbed against the tire. The dealer was not notified. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 76,000.

- Johnstown, PA, USA

problem #10

Jan 122013

Santa Fe

  • 131,000 miles
My wife's Santa Fe experienced a failure of the front passenger coil spring over the weekend while parked in the driveway. There were no warning signs that it was about to fail and we are very lucky that she was not driving it at the time. It does have 131,000 miles on it, but I have never had a coil spring snap like this on any other vehicle I have owned. Based on the number of complaints on this issue, Hyundai needs to issue a recall for this problem. Right now we are looking at approximately $1500 (still getting quotes) for something that should have been resolved some time ago.

- South Bend, IN, USA

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