This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a white 2014 Hyundai Santa Fe Sport. About 5 years after having the car, my cars paint started to peel and now rust. I talked to the dealer and they said the warranty for paint on my car is up. Recently I have discovered new articles, multiple facebook groups and forums discussing the same issue. When I drive around, almost all white Hyundai's are having a similar issue. Reached out to Hyundai and the denied the issue is due to them, even though every body shop I have taken the car to ensures me it is a manufacture defect. There are also people out there who have been lucky enough to get Hyundai to get the car repainted even though they are out of warranty. The pictures provided due no show the most up to date peeling. There are small spots that are starting on the side of the car.
The rear door is stuck closed and locked because of faulty actuators. If I'm in an accident with my grandchild on the other side I can't get him out of the vehicle
Starting approximately two months after purchasing my vehicle, June 2017, my paint has been steadily chipping off of my car, mostly in the front area (hood, roof, sides of hood). As you will see in the video, touching the paint makes it chip off. It started out as just a couple of chips and has steadily turned into large pieces of missing paint especially after taking road trips of more than two hours, I notice a big difference. I tried to load a video so that you can see, all I have to do is touch the large spot on the right side of my hood and the paint literally falls off.
Recall 17V358000 (issued 6/30/2017) for secondary hood latch not securing hood and causing hoods to fly open if the primary is not properly secured. Vehicle serviced 8/21/2017 (53,633 miles). Recently went for an emissions test. Technician pulled the primary hood release but neglected to open/close the hood. Accelerated on a secondary road up to approx. 35 mph and my hood flew open. Dvr showed the technician released but did not open/close the hood. Shop accepted liability and auto body shop is replacing/painting hood/pillars. Inspection of the secondary hood latch found the release handle and latch to be seized in the open position due to corrosion. The recall "fix" did not fix anything. Hyundai corporate notified (case: 16847464). Current odometer is 100,418 miles. Incident occurred 2/20/2020. No injuries. $3,000+ in damages per invoice. Cell phone video taken to document seized latch and the ability to open hood with primary latch released only. More images available upon request.
I am the perspective buyer of this used car currently at a dealer for sale. Carfax report indicates two recalls on the car. On 2/17/20, salesperson called Hyundai Inc about the fuel leak recall being fixed if I purchase the car first and then take the car to a Hyundai dealership to fix the recall. Is this proper procedure in purchasing a used car" the car is currently being offered for sale at a savannah, ga, critz mercedez dealership. Salesperson provided a carfax report that indicated recent service on the car the dealership provided. However, the described recall had not been remedied which I brought it to the attention of the salesperson who then called a Hyundai dealership. I was told Hyundai would fix the issue and extend the warranty another 40,000 miles. Should I be concerned about buying this car based on the salesperson requiring purchase first before the car is fixed"
- Bluffton, SC, USA
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The contact owns a 2014 Hyundai Santa Fe. The contact stated the while loading or unloading the vehicle, the rear hatch closed independently. There was no warning lights or audible chime that indicated that the rear hatch was closing. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was contacted or informed of the failure. The approximate failure mileage was 66,000.
Vehicle spontaneously burned in a ski area parking lot in Maine. Fire started at rear left (driver's side) of car. The car was driven approximately 15 minutes in the morning and parked for over 4 hours when local police and fire were notified of a car burning. By the time I returned to the car, the fire had been extinguished. Although no cause of origin was determined, it appears the fire ignited from an electrical issue in the rear left. The back half of the vehicle was heavily damaged. Much of my personal property was salvageable and any bags which burned/melted did so from the outside in, a further indication that the vehicle fire started with a vehicle issue. It was the first day the car experienced above freezing temps in about 3 weeks. I note that because there was a Canada only recall of 2013 Hyundai Santa fes for risk of fire when salt grime enters the rear parking sensors (which my vehicle had) and short circuits - it appears the risk of fire due to this issue can occur when the vehicle is parked and off. Fortunately, nobody was hurt and only my personal property was impacted - this could have been much worse if the car was parked in my house garage, a hotel garage, while driving, etc. A three year old car burning for no apparent reason, seems like a potential public safety risk, and shouldn't happen to a car of any age. Happened in a small rural area - no fire dept report, police said they would write a report but I have not received. The car is considered a write-off by the insurance company. Following is a link to the cdn recall info: www.autofocus.ca/news-events/latest-recalls/Hyundai-recalls-13-700-SUVS-for-fire-risk
Vehicle has panoramic sunroof. On 5/22/17 my wife was traveling on the interstate at approximately 6:30 am and the sunroof glass shattered and blew out. There were no foreign objects involved. This is already a known problem on Hyundai veloster. And also to my knowledge there is a pending class action lawsuit regarding this type of failure. Fortunately my wife was able to pull off of the freeway quickly and no one was injured.
Driving in the far left lane on the interstate at roughly 55 mph I attempted to avoid a drifting car as I corrected the steering wheel and accelerator failed to respond. As a result I struck a vehicle stopped on the shoulder of the interstate. The airbags in the other vehicle deployed. The airbags in my vehicle did not deploy. The front end collision was bad enough that the SUV was declared a total loss. The adjuster also found that the firewall had split and appeared to be faulty. Due to the airbags not deploying during the collision I suffered a concussion and various other injuries as well as loss of hours at work, loss of pay, medical bills and expenses in addition to owning money on my car loan as the insurance did not cover the cost of the loan.
While driving home, my vehicle began to make clunking noises, while in the process of exiting the highway, for safety reasons, the car cut off on the exit ramp. Before attempting to restart the vehicle; a passerby shouted that the vehicle was on fire. Upon exiting the vehicle the police were on the scene and extinguished the fire. The vehicle was then towed to a local body shop to await a tow to my place of residence.
I was driving down a two lane road about noon on Dec. 22. the temperature was about 70. I was going approximately 60 mph. I was not turning, just going straight down the road. It sounded like there was an explosion. I pulled off the road as the glass sunroof shattered and fell in on my daughter and me. There was no other car near me. Nothing hit my car. I called Hyundai was told that it wasn't covered by them and would be my responsibility to have fixed. I was stuck on the side of the road with the glass literally falling in on us. I closed the cover and we drove very slowly (about 15 miles) to a place where we could vacuum up the glass. It was in both the front and back seats. We cut our hands trying to clean it up but we had no choice. The glass continued to fall as we drove and rain was predicted. We had to do our best to be able to drive it another 30 miles to place to get it worked on. It's been 24 days (yes, rental car fees!) and I still and waiting on my car. I don't want the sunroof any longer because I'm scared it will happen again but I think I'm stuck with it. The man at the repair place believes it was a faulty pressure regulator. I don't have any receipts for the repairs yet because I still don't have my car back. It was very scary and not sure what would happen to someone driving on a busy highway if this occurs.
About 4 pm on Oct 6, 2014, I was driving South on route 101S toward yarmouth, nova scotia, Canada at mile marker 16. It is a 2 lane restricted access highway. There were 2 people in the front seats, one person in the middle row, passenger side. The day was partly sunny, mid 60S, little wind. My sunroof was tilted open and the liner was open halfway to expose the sun roof opening. The speed limit on the road was 100km/hr, and that was my speed. A tractor trailer passed me going the opposite direction, probably at 100 km/hr or a little more. Just as the truck disappeared in my blind spot there was a huge explosion. It sounded like a canon went off just above me. I looked up and saw a huge hole in the sunroof and there was glass all over me, my passengers, and the inside of the car. I immediately slowed down and pulled off to the side of the road when it was safe. I did not hear anything hit the car, nor did we and 3 royal Canadian mounted police find any sign of anything that could have caused the damage after searching both inside the car and along the roadway. About 60 percent of the sun roof was gone, shattered into bits throughout the front, middle and even some into the back of the car. The outside part of the sun roof that was still attached was also entirely shattered. I proceeded directly to a Hyundai dealer who took pictures to document the damage. A warranty repair was authorized. After inspection and cleaning, the sun roof and liner operated correctly, with damage limited to the glass portion of the sunroof. No other roof damage was noted. My concerns are that even though this has been replaced, couldn't it happen again" what is being done to investigate and solve this problem that runs across several years, many makes and models of cars"
About 4 pm on Oct 6, 2014, I was driving South on route 101S toward yarmouth, nova scotia, Canada at mile marker 16. It is a 2 lane restricted access highway. There were 2 people in the front seats, one person in the middle row, passenger side. The day was partly sunny, mid 60S, little wind. My sunroof was tilted open and the liner was open halfway to expose the sun roof opening. The speed limit on the road was 100km/hr, and that was my speed. A tractor trailer passed me going the opposite direction, probably at 100 km/hr or a little more. Just as the truck disappeared in my blind spot there was a huge explosion. It sounded like a canon went off just above me. I looked up and saw a huge hole in the sunroof and there was glass all over me, my passengers, and the inside of the car. I immediately slowed down and pulled off to the side of the road when it was safe. I did not hear anything hit the car, nor did we and 3 royal Canadian mounted police find any sign of anything that could have caused the damage after searching both inside the car and along the roadway. About 60 percent of the sun roof was gone, shattered into bits throughout the front, middle and even some into the back of the car. The outside part of the sun roof that was still attached was also entirely shattered. I proceeded directly to a Hyundai dealer who took pictures to document the damage. A warranty repair was authorized. After inspection and cleaning, the sun roof and liner operated correctly, with damage limited to the glass portion of the sunroof. No other roof damage was noted. My concerns are that even though this has been replaced, couldn't it happen again" what is being done to investigate and solve this problem that runs across several years, many makes and models of cars"
Driving on highway when without warning the closed sunroof blew out with a large bang. No impact with any object. Driver and passenger showered with broken glass. Car purchased new only two months ago.
I was driving East to an ave, but another driver hit me on the passenger side. When the driver hit my car we spinned half way. The passenger sitting on the passenger side got hurt on her arm. The accident was sort of big. The car door on passenger side and the door behind the passenger was dented in. Getting hit that hard should have deployed the airbag and the Hyundai emergency calling system. However none of them were working when the car was hit. According to Hyundai they have more airbags than any other companies but even though they have more, the airbag didnt deploy which made the passengers arm get hurt. Also the drivers knee got hurt even though there was a so called "airbag." Hyundai Santa Fe did not do what is meant for its safety.
A D V E R T I S E M E N T S
- Metairie, LA, USA