Upon 2nd attempt to fix original cracked cylinder head, the dealership had replaced all of the fuel injectors and released car back to us but told us we 'may smell gas fumes' for 200 hundred miles but it should dissipate. 400 miles later the fumes in the cabin became unbearable. The Check Engine light came on and the engine began making a high pitched whistling noise.
Fearing for our safety, my family parked the car and had it towed to a dealership (we were 3 states away from home). The vehicles is being towed back to original dealer who worked on the car with no resolution in sight. We have filed a case/complaint with Hyundai manufacturing of America regarding the major issues with this car that is less than a year old and has been out of service over 30 days. We are pursuing replacement as the car's value has been significantly depreciated due to attempted fixes.
Hyundai has the chance to make this right and prove how they stand behind their products. We love the Santa Fe GLS when it is operable and safe, and are very upset that we have had to deal with this vehicles's malfunctions and unsafe issues. This was the first brand new vehicle my family had purchased and we chose Hyundai based on their safety, reliability and warranty. Our trust in the safety and reliability of this vehicle has been compromised and in the least a replacement vehicle is warranted. We will report back on this complaint with an update on how Hyundai handles the situation.
A D V E R T I S E M E N T S
Upon 2nd attempt to fix original cracked cylinder head, the dealership had replaced all of the fuel injectors and released car back to us but told us we 'may smell gas fumes' for 200 hundred miles but it should dissipate. 400 miles later the fumes in the cabin became unbearable. The Check Engine light came on and the engine began making a high pitched whistling noise.
Fearing for our safety, my family parked the car and had it towed to a dealership (we were 3 states away from home). The vehicles is being towed back to original dealer who worked on the car with no resolution in sight. We have filed a case/complaint with Hyundai manufacturing of America regarding the major issues with this car that is less than a year old and has been out of service over 30 days. We are pursuing replacement as the car's value has been significantly depreciated due to attempted fixes.
Hyundai has the chance to make this right and prove how they stand behind their products. We love the Santa Fe GLS when it is operable and safe, and are very upset that we have had to deal with this vehicles's malfunctions and unsafe issues. This was the first brand new vehicle my family had purchased and we chose Hyundai based on their safety, reliability and warranty. Our trust in the safety and reliability of this vehicle has been compromised and in the least a replacement vehicle is warranted. We will report back on this complaint with an update on how Hyundai handles the situation.
- Andy N., Johnstown, OH, US