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9.5

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,092 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Hyundai Santa Fe drivetrain problems

drivetrain problem

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2017 Hyundai Santa Fe Owner Comments (Page 1 of 2)

problem #32

Nov 142016

Santa Fe

  • 3,000 miles

A D V E R T I S E M E N T S

Intermittently since purchasing the vehicle on 3/28/16, when accelerating from a stop (eg. Merging into traffic), usually turning to the right or left, the vehicle hesitates for what seems to be more that a couple of seconds. The hesitation is enough to cause panic that oncoming traffic will have to stop abruptly to avoid a collision. On one occasion, the vehicle was pulled off the side of the road to get out of the way of traffic because it would not accelerate fast enough. The condition is very worrisome because you never know when it will occur, we can't seem to make it happen on command. The 3.3L V6 is vey peppy when everything is working right, but you lose confidence in it when these hesitation events occur. Additionally, we have noticed that the vehicle has a hard time selecting a gear when downshifting while moving at around 30-40 mph. What happens is the transmission seems to stay in a "float" condition for an extended period of time and finally will select the gear and accelerate. Don't know if the two conditions are related, but both are scary when acceleration doesn't happen when you press the accelerator pedal. The date of when this happened is for the most recent.

- White Lake, MI, USA

problem #31

Nov 082016

Santa Fe

  • 7,000 miles
The 2017 Hyundai Santa Fe limited will bog down when starting from a stopped or low speed while trying to merge into traffic or turning. There is a significant hesitation - almost to the point of stopping while merging - very significant safety issue. Been an ongoing problem since bought 5/31/16

- Chardon, OH, USA

problem #30

Sep 122016

Santa Fe

  • 356 miles
I have been experiencing intermittent hesitation with acceleration (especially when resuming speed after slowing down). I have taken car back to dealership 3 times. They performed a computer update to "relearn my driving style" and then they replaced the transmission. Nothing has helped. I had the tech test-drive with me. He felt there was a shift-lag from 3-2, but said it was normal. I'm told nothing else can be done until a recall is issued. I've had my car 2 months (4000 miles) and it has never driven right since I brought it home.

- Auburn, IL, USA

problem #29

Sep 012016

Santa Fe

  • 200 miles

A D V E R T I S E M E N T S

I have had the car 2.5 months and at least once a day there is a major delay when accelerating from a stop or rolling stop. The car jerks, and does not accelerate for a few seconds. This is very dangerous when turning, getting onto the freeway, changing lanes, etc. I can not afford to have my car not accelerate when I push on the gas!! how is this going to be fixed? I see there have been complaints on this for months!

- Tustin, CA, USA

problem #28

Oct 122016

Santa Fe

  • miles
Vehicle hesitates when pulling out in traffic from a turn or stop like it's not in gear momentarily. Very dangerous, please fix before someone is killed. Also I have only 2100 miles on the car and I noticed the paint has chips all over the hood, front bumper, quarter panels. I don't know if Hyundai is using very cheap clear coat or if it's just too thin, but at this rate the paint will be gone in a years time.I own a 2011 sorento (bought new) that has less chips on it. Come on Hyundai fix these issues or get your cars out of the usa. All brands have issues but it's how you resolve them that matters.

- Portage, IN, USA

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problem #27

Oct 052016

Santa Fe

  • 3,000 miles
Santa Fe will stall from a stop when making a turn also will stall at a slow speed when you try to give it gas the date I put on this form is the last time it happened. This problem has happened before.

- Berea, KY, USA

problem #26

Sep 252016

Santa Fe

  • 1,250 miles

A D V E R T I S E M E N T S

I bought a 2017 Hyundai sante fe torbo ultimate and found on excelleration there was a bad hesitation. I was almost killed when going on to the highway, a tractor trailer was far enought away from me to pull out, but upon stepping on the gas the car hesitated so bad it almost stalled, then the tach shot to 6000 RPM's and it took off. Thank god I could pull over or I would have been killed.

- Old Bridge, NJ, USA

problem #25

Sep 062016

Santa Fe

  • 5,000 miles
We bought a 2017 Santa Fe sport with the 2.0 T engine in July of 2017. It has about 5,000 miles on it and has now started to hesitate badly when trying to accelerate when turning. It seems as though it either loses power or the transmission is not in the correct gear. The result is a very dangerous situation when try to turn onto a road with traffic. We are going to call the dealership were we purchased the car to see if there is any fix. I see from other complaints this is turning out to be a common issue.

- Boyds, MD, USA

problem #24

Aug 302016

Santa Fe

  • 3,500 miles
When accelerating at low speeds, the vehicle does not shift properly and poses danger. Took it to a dealer and confirmed that the vehicle does not shift properly. Since it does not throw check engine light, dealer specified that they are not supposed to fix it without any code. This looks really danger.

- Sterling Heights, MI, USA

problem #23

Sep 242016

Santa Fe

  • 4,500 miles
When accelerating from a stop and entering traffic, when you press on accelerator the transmission dis engages and leaves you in the middle of the intersection with no power and putting you in danger of being hit. Once transmission kicks back in, the engine revs and vehicle jolts. This is very dangerous and will get someone killed. Hyundai has to address this issue.

- Onalaska, WI, USA

problem #22

Sep 162016

Santa Fe

  • miles

A D V E R T I S E M E N T S

I have a 2017 Hyundai Santa Fe limited ultimate and like many people across the usa the car has hesitation when trying to accelerate at speeds below 20 mph. I had the recall / reflash of the computer done on 08/10/16 and the hesitation in turns is a little less abrupt but still present and intermittent. I never had hesitation when 4th gear down shifted to 3rd gear going straight but I now have it along with hesitation when the car down shifts from 3rd to 2nd. I've called Hyundai customer service and asked for a buy back and they told me chris from regional will call me back in 3 to 5 business days I've called customer service twice and asked for an update on my case ( case number 9309476) and they just keep telling me regional will call me that was two weeks ago. I have never asked for a buy back on any car and I have been very patient as many people have been across the country but at this point I feel I am going to have to contact a lawyer that handles lemon laws to get any results. In addition Hyundai has never addressed the lack of audible warning in the front passenger seat when the occupant does not fasten their safety belt. Good luck to all with same issue.

- Staten Island, NY, USA

problem #21

Aug 182016

Santa Fe

  • 25 miles
Hesitation when turning and accelerating from a stop, as you do when pulling out into traffic. Car nearly comes to a stop. Nearly had an accident and I have less than 1000 miles on odometer. Does this intermittently and is bar to recreate at will. Happens mostly in normal mode. Need a recall and fix!!

- Gordonsville, VA, USA

problem #20

Aug 022016

Santa Fe

  • 800 miles
The transsmision fails to shift down upon coming to a rolling stop, such as when coming to a stop at a red light, then the light goes green and you accelerate, or turning in an intersection after coming to a near stop, or after traffic slows and you come to a near stop behind a car, then traffic begins to move and you accelerate out of the slow down. Upon acceleration, the car initially does not respond, then immediately following the hesitation, lurches forward as the transmission finally shifts to a lower gear. This usually occurs at speeds under 10mph. The situation is dangerous as the hesitation is not only abrupt, but leaves you hanging precariously, momentarily dead in the water when acceleration is needed in traffic. This problem has been reported to the manufacturer. The manufacturer feels it is a software glitch. The frequency of the problem is increasing, and may eventually lead to an accident. The vehicle performs well otherwise.

- Flat Rock, MI, USA

problem #19

May 152016

Santa Fe

  • miles
On low speed turns (below 20 mph) the engine and transmission exhibit a loss of power. This jeopardizes my family's safety when turning in traffic. I have opened a case with Hyundai America (#9484960) who left me a voicemail (still have it) stating there is a software update to address the issue I described. I had update #16-01-032 applied on 08/15/2016. However, the issue is till present. I also just discovered that when towing a trailer the right turn signal does not work. This is another safety issue. Additionally the lights of the trailer constantly run even when the power is completely off. Lastly the harness where the trailers electrical plugs into on the vehicle, pops out of place when plugging it in. In turn causing me to reseat the vehicles harness each time. I want out of this vehicle but they will not offer me a buy back. I plan to contact a lemon law attorney as I am unable to receive help otherwise.

- Charles Town, WV, USA

problem #18

Aug 132016

Santa Fe

  • 15 miles
When accelerating after slowing down to either make a left or right turn car loses power to the engine. It appears that the car is hesitating to accelerate and can be very dangerous when entering the highway. This can be very fatal especially for drivers unaware of this issue. If it presents itself at the wrong time can lead to a very serious accidents with potential fatalities. This has happened since the car was purchased in May 2016 currently car has over 1600 miles (3 months owned). Potential re-flashing of automotive computer is required. Could be part of the traction control system and the cars roll over sensors which can be contributing. Hyundai has to research this before someone gets injured.

- Flushing, NY, USA

problem #17

Jul 152016

Santa Fe

  • 3,000 miles
The contact owns a 2017 Hyundai Santa Fe. While attempting to accelerate, the vehicle stalled without warning. The contact stated that the failure occurred every time the vehicle was driven. The vehicle was taken to the dealer where the failure was acknowledged, but there was no remedy. The manufacturer was notified of the failure. The approximate failure mileage was 3,000.

- Fort Knox, KY, USA

problem #16

Jul 022016

Santa Fe

  • miles
The contact owns a 2017 Hyundai Santa Fe. After parking the vehicle, the contact was unable to shift the gear out of park. There were no warning indicators illuminated. The vehicle was towed to a local dealer and the instrument cluster was replaced. The failure recurred and the vehicle was towed back to the dealer where it was diagnosed that the smart junction box needed to be replaced. The manufacturer was made aware of the failures and assisted the dealer with the diagnostic. The vehicle was not repaired. The VIN was invalid. The failure mileage was unknown.

- Hot Spring Village, AR, USA

problem #15

Jul 232016

Santa Fe

  • 75 miles
The care has less than 200 miles on it. It has a serious hesitation problem when slowing down and then attempting to accelerate. This has caused me a couple of near collisions when slowing down through an intersection and then attempting to drive through. The car will not respond immediately to may attempt to accelerate. There are numerous other complaints of this make and model (I have the Santa Fe ultimate version).

- Leominster, MA, USA

problem #14

May 282016

Santa Fe

  • 20 miles
Sometimes after slowing to make a turn the car's engine seems to "stumble" for a second before acceleration can begin. Comes as a surprise and because of the hesitation catching me off-guard I am pitched forward in my seat. Nothing catastrophic, but very annoying and could be dangerous to a driver not knowledgeable about this problem. This is a brand new car and I noticed this problem after only a day or two of ownership. I suspect this is a software issue and can be fixed with a reflash of the ECU, but that's just my best guess. Have not contacted the dealership yet, but thought I'd file this complaint first to see if a recall can be issued to fix this problem.

- Kansas City, MO, USA

problem #13

Jun 172016

Santa Fe

  • 50 miles
I am experience a hesitation in the acceleration from either a dead stop or a rolling stop. When the accelerator is pushed, there is a 1-2 second delay in power. The engine appears to cut out and then it kicks in and takes off. The first happened with 50 miles on the car and has happened over two dozen times over the next 3700 miles. Not only is it very annoying, but has been dangerous when trying to enter a lane to get up to speed with traffic.

- Plainfield, IN, USA

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