This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased the vehicle in January 2014. Within 500 mile I noticed a strong vibration in the front suspension. More accurately it was a bouncing (up and down) of the front of the vehicle. The vehicle was returned to the dealer multiple times and the dealer service department verified that the condition existed. They rotated and balance the tires several times. This did not solve the problem. They changed a drive shaft. This did not solve the problem. They replaced my wheels and tires with a set from another 2014 Tucson. Again, no change. The vehicle continued to exhibit a very pronounced bounce in the front suspension. I filed a complaint with Hyundai and received a case number. I returned to my dealer and requested to take another 2014 Hyundai Tucson for a test drive. This vehicle had the same bounce in the front suspension. I contacted Hyundai and informed them that multiple Tucsons had the same problem. Hyundai's answer was that it must be a characteristic of the vehicle. That closed the case as far as Hyundai was concerned. I believe this is an unsafe "characteristic" and do not believe that Hyundai or any other manufacturer would design a vehicle with a bounce in the front suspension. This is a safety issue that should be investigated and corrected before some sort of accident takes place. This front suspension bounce makes the vehicle feel very unsafe in inclement weather such as rain, snow and icy road conditions. Hyundai has closed the case and refuses to re-open it or perform any further investigation. Their determination that this is a vehicle "characteristic" is based on the driving of 2 vehicles. I believe an unsafe condition like this should be investigated. Hyundai is doing absolutely nothing to solve this problem.
The contact owns a 2004 Hyundai Tucson. The contact stated that while driving approximately 20 mph, the vehicle would travel over bumps and pot holes very roughly. The problem recurred twenty times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,000.
- West Haven, CT, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Brielle, NJ, USA