CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.

Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.

10.0

really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
12,840 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Hyundai Tucson drivetrain problems

drivetrain problem

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2016 Hyundai Tucson Owner Comments (Page 10 of 24)

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problem #300

May 132018

Tucson

  • 16,000 miles

A D V E R T I S E M E N T S

After stopping, when you press the gas, the vehicle does not move forward it hesitates severely for a few seconds. The engine rpms pick up but no forward movement. In fact, if you are on a slight uphill grade, the vehicle will begin to drift back.this occurs in regular driving mode - not eco or sport. It happens intermittently and is totally unpredictable. This has happened multiple times and the last time was about 3:30 pm on 05/13/2018 in the 1.5 to 2 second delay that vehicle should have moved 55 to 73 feet! and I am sure that is what any vehicle behind the tuscon would expect as well. This is a huge safety issue when in traffic and other vehicles are behind you. I spent 15 years in fire & rescue and have seen a number of rear-end accidents. This is an accident waiting to happen with a 55 to 73 feet delay zone.

- Mcmurray, PA, USA

problem #299

Apr 262018

Tucson

  • 16,000 miles
When attempting to accelerate from a complete stop, the car hesitates and does not move forward. I then try it again and the car moves as expected. At this point, my wife and I very frightened that we can not predict the actions of the car which could lead to an accident and possible injury/death. It appears a lot of other Hyundai tuscon owners have complained about this problem and nothing is being done.

- Wilton, CT, USA

problem #298

Mar 282018

Tucson

  • 14,000 miles
Various issues have come up with my Tucson related to misc items which were repaired. I also noticed an issue with acceleration from stop. The car would hesitate when you started to proceed from a stop. The dealership said the engine needs time to get broke in so after it will fix itself. Each time I took the car to the dealership for service, they stated they had checked everything out and performed service and found no issues. I was never told about any recalls or defects in manufacturing. Recently, the problem became dangerous. The car would hesitate at stop lights and almost caused two accidents. On one occasion, it was in heavy traffic and the car would not go after pressing the gas and then it surged forward almost hitting the car in front of me and the car behind me almost hit me also. I took the car back to the dealership, a rep from the service dept.drove the car and stated, 'you could drive cross country, and there is no problem'. within days of this incident, another was narrowly avoided and I had enough. The car would not accelerate at a stoplight and then at the next it hesitated and then surged forward almost causing an accident. I returned to the dealership and demanded they figure out the problem and fix it! the dealership took my Tucson to inspect. After a day, they called and told me I needed an entire new transmission. That the original transmission was not operating correctly and required a full replacement, they also said there was a problem with drive shaft which they also would need to fix and finally another problem with the A/C which would require full replacement as well. After two years and a full warranty, the dealership "checking everything" during each service and now only after my demand, and my pleading do they find problems'and all major problems. I got my car back, but now the heating and A/C is not operating right.

- Leland, NC, USA

problem #297

Feb 152018

Tucson

  • 22,000 miles

A D V E R T I S E M E N T S

When I put my foot on the gas pedal from a stopped position the car hesitates and often will shudder. The company has admitted it is a flaw due to dual clutch transmission. They have since stop using this transmission. This occurs regardless of street, or highway.

- Port Washington, NY, USA

problem #296

Apr 052018

Tucson

  • 10,300 miles
During stop and go traffic with speeds from stop (0mph) to 15mph and stopping again (which I have to go through every day to and from work M-F), the SUV hesitates when trying to accelerate-sometimes vibrating like driving on bumpy dirt road before it finally jerks when the gear catches. Dealer service department said there's nothing they can do except reset the computer-which they did but SUV still presenting with same problem and seems to be worsening.

- Edgewater, FL, USA

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problem #295

Mar 222018

Tucson

  • 16,000 miles
The car doesn't reliable accelerate after pressing the accelerator peddle. Intermittently it takes up to 5 seconds before the car starts to move from a stop. Trying to pull out into busy traffic has cause near accidents on many occasions. You may push the peddle down and it sit there and then all of a sudden shoot forward. It has been into the dealer over 6-7 times and they state "they all do that". it has been that was since we bought it in 2016 and have been working with a lawyer since but have stopped due to fees.

- Albuquerque, NM, USA

problem #294

Jan 232018

Tucson

  • 30,000 miles

A D V E R T I S E M E N T S

I was an owner of a 2016 Hyundai Tucson with turbo. Until January 23, 2018. I owned this vehicle for more than a year and although this was a great vehicle we had an issue with the transmission since a week after our purchase date.we have had it back to the service department at wright way Hyundai in staunton, va numerous times over the same issue. The transmission would allow the motor to send the rpms to exceed a high level before engaging. So bad at time that it would pull you to one side of the road or the other, also from a stop it would rev up so bad that it would take off spinning. I have contacted Hyundai over this matter including other dealerships. I have been told everything from 'that's the way it was designed' to 'you have to learn how to drive it'. it always would come down to that it was the way we were driving it. I'm sorry but a transmission should not respond in that matter. I also was told by a Hyundai rep. That they have had many complaints over the same issue.I was traveling down the road and was approaching a curve when I lifted my foot off the accelerator and when I went back to the accelerator the rpms shot up. It wouldn't go. I pushed again, and the rpms shot up and then suddenly it engaged and when it did I was pulled left across the oncoming lane and over a steep 30-foot embankment into about 5 feet of very cold water. I was taken to the hospital in an ambulance and I was checked out with minor injuries. And no I wasn't speeding.

- Buena Vista, VA, USA

problem #293

Feb 272018

Tucson

  • 39,600 miles
When the vehicle is stationary (example: I come to a stop at a stop sign or stop light) then try to move again, the car won't move and there is a lull when I give it gas. This is a dangerous problem with the dual clutch transmission. The engine "revs" but the car wouldn't move after coming to a stop. I have had a few instances where I become stuck in the middle of the road for a minute.

- Boerne, TX, USA

problem #292

Feb 012018

Tucson

  • 7,500 miles
The car's transmission fails to power the car sometimes. When pressing the accelerator the engine will rev up but the car will not move. There was a recall for this problem but the work they performed did not fix the problem. When driving the car the driver does not know what to expect. Hyundai claims this is normal operation. This problem has been ongoing for the past 6 months. It's a very dangerous problem and something should be done to make Hyundai really fix the problem.

- Madison, WI, USA

problem #291

Dec 092017

Tucson

  • 30,000 miles
Happened while accelerating after a stop and trying to accelerate after deceleration. When pressed the pedal, complete lack of power. Eventually lurched forward and then decelerate again about 3 times. Pressing the accelerator several times seemed to make it worse. Slowly accelerating helped but was jerky and unsteady. Higher rpms on the highway for no apparent reason. Occurred several times on the ride home that day. Once the car is turned off, the problem is intermittent and the dealership has not been able to recreate it. Brought it to the dealership 3X. It is very dangerous. I bought this car new and am now wondering how I will continue to drive a car that could kill me. Very upsetting. Also, it is a well documented problem and no one seems to be doing anything about it. I hope it won't take someone dying to get this fixed.

- Rock Hill, SC, USA

problem #290

Jan 012018

Tucson

  • miles

A D V E R T I S E M E N T S

No acceleration from a stop, rolls back when at a stop of any incline, lunges forward after a stop since the transmission is not working properly. In every mode it does the same, they did a software update a few months ago, but it did not help at all. My daughter goes to college out of state and is always very nervous about driving her car. I am nervous as a parent so far away. This is very dangerous and they need to fix it. The car has been in 3 times to note it in the file, when she gets back this may we are hoping to have it bought back for something else. When in traffic, the stalling is even worse. She has almost hit cars in front of her since there is so much hesitation in the engine and transmission.

- Stockton, CA, USA

problem #289

Sep 012017

Tucson 4-cyl

  • 26,000 miles
First name:[xxx] last name: [xxx] email: [xxx] phone: [xxx] VIN number: [xxx] subject: Product feedback message: My car is refusing to go into gear when it is at a speed other than stopped. I took it in for service and they had the vehicle for 3 days, but it never generated a code so they could not fix it. It is still a problem and I no longer feel it is safe to drive it. Please advise me on my options. Thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Winchester, VA, USA

problem #288

Oct 312015

Tucson

  • miles
Dct transmission shifts erratically since purchased. It has been back to the dealer 5 times. Cannot be fixed. Each soft ware up grade does not help. Transmission jumps into neutral when very hot day in traffic or very cold morning. Dangerous

- Florence, AL, USA

problem #287

Dec 152017

Tucson

  • 100 miles
This SUV is incredibly dangerous. The dct(dual clutch transmission) does not engage correctly and will buck and stall when trying to accelerate from a slow down or stop.I have had to slam my foot on the gas and it will still not engage timely or safely. It was brought in for a recall but the issue continues. The dealership states there is no other fix for this. I have been beeped at by other drivers that had to swerve to get out of my way so they didn't hit me when the car does this.I have literally been in an intersection when this happens, and then the car will just take off. I barely drive the car anymore because of. This. I am afraid for our lives. My friends and family refuse to drive anywhere with this car because it is so unsafe. I have contacted Hyundai. Waiting on resolution, but these cars have so many complaints they need to remove the 2016 tuscan from the road. This is seriously dangerous. This is my 6th Hyundai and I love buying Hyundai but never again if this is not resolved. This has been happening since I bought it in November of 2016.

- Deltona, FL, USA

problem #286

Dec 072016

Tucson

  • miles
Dual clutch transmission slips and car will dangerously not accelerate when cold

- Massapequa, NY, USA

problem #285

May 242016

Tucson

  • 100 miles
Car hesitates when stopped and making a turn. Car also hesitates when starting to move forward. We have received nhitsa campaign number 16V-628. We have had two calls with Hyundai customer service with no satisfaction> my wife has almost been in three accidents when car hesitated in oncoming traffic.

- Colorado Springs, CO, USA

problem #284

Oct 182017

Tucson

  • miles
I had taken my tuscon in 3 different times for all the same issues every time (1) delayed acceleration from a complete stop while crossing oncoming traffic with my 2 yr old son in the car (2) not accelerating at all from a complete stop but the RPM's revving high before finally jerking into gear and taking off and (3) jerking when I am in traffic and I press the gas. All 3 times, the "repair" was explained to me as a "computer update". the car would drive fine for about a week, then the issues would resume. The service dept told me this is how the dct works. Then I saw that there was finally a recall being issued and I thought "oh yay! they finally figured out what the problem was so I can take it in this one last time and I'll be good to go!" after only one day we were back to the same issues. The service dept once again said that "unfortunately, computer updates will be a normal thing for this dct system" are you freakin' kidding me"! this is not normal! you mean to tell me that every time my car starts stalling while I am crossing oncoming traffic, potentially causing an accident that could cause my son, myself or someone else serious injury, if not death, that I need to bring it in for a "computer update"?" they also suggested that I try driving it in sport mode all the time or using the manual shifter to see if that would help with the hesitation and/or stalling and jerking. If I wanted to shift, I would have bought a manual. When I press the gas, I want to go. I don't want to worry that this might the time that the transmission doesn't quite engage in time while I'm crossing traffic and something serious/fatal happens. I am extremely unhappy with this car, I am extremely unhappy with the dealership and their passive attitude towards this ongoing issue but most of all, I feel extremely unsafe in this vehicle and no one seems to be taking that seriously.

- Kyle, TX, USA

problem #283

Nov 062017

Tucson

  • 9,213 miles
Problems with the dct transmission. Vibration and choppy shifting from a stop or when accelerating from slow speed. At times the Tucson will also surge suddenly, for a second or two, when coming to a complete stop with foot on the brake, - at a stop sign, red light or pulling into a parking slot. Could be potentially dangerous when turning left or when another vehicle is in front of me. Taken in for servicing several times. Told by auto dealer and Hyundai customer service, that this is just how the dct works. Nothing they can do about it. No re-calls or service bulletins that address this issue. Hyundai case number 10748512, 11/6/17.

- Marion, IL, USA

problem #282

Nov 062017

Tucson

  • 18,535 miles
Bought the car at approx. 8K miles. Now just over 18K miles, while on the highway, the car would not accelerate over 55mph, despite the rims revving to 5K-6K. Then light came on saying transmission was overheating. Stopped and sat for 5 min to get to go away. Restarted and still took about 2-3 min to get car up to 75mph. In the city, multiple times while at stop light, car would not accelerate from stop. Rpms would rev and rev, but no movement until after multiple tries. Was told when purchased that this vehicle year had recall that was fixed, but when we put VIN into NHTSA site, told it's not affected by recall. It's possible either the containment of the recall net was not wide enough, or the corrective action is not yet adequate. Either way, my family's safety is at stake. I should be able to trust a new car to go when I prompt it to. Transmission is very touchy in this eco model. I hope to see robust corrective action by Hyundai, or a different, safer and more reliable power train utilized. Otherwise, for safety, I should not need to keep this vehicle and Hyundai needs to take it back. This type of issue could cause a very serious accident and I hope that more of these cars are not experiencing this issue.

- Kearney, NE, USA

problem #281

Sep 062016

Tucson

  • 4,000 miles
While driving my Tucson 1.4 T 2016 model, when accelerating car jumps and when you apply breaks to come to a stop....it starts making noise and jumping as if its going to stall. When turning to a street the other day, I applied the accelerator and the car would not move...oncoming traffic caught up with me and one idiot came within feet of T boning me. I pumped the accelerator and it finally move in a rapid manner and then started making metal sounds. I had my wife, son and my two granddaughters in the car...thought we would die. Since leasing it March 2016 brand new, the dealer continues to claim it cannot reproduce the problems. Yet when I go on sites in the internet there numerous complaints about this car. I am afraid that a serious accident will occur and I cannot get anybody to fix the car. Please help. I am 72 years old and my wife is 57. We have two baby grandchildren 6 and 7, and my son is 16. The children belong to my oldest son and his wife. I have to drive my son to hs every day and am trying to teach him how to drive safely. We have come so close to getting hurt with the malfunctions of this car.

- Miami, FL, USA

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