CarComplaints.com Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.
Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.
10.0
really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
12,840 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Coming to a stop /slow roll and accelerate there is a bad hesitation. Can be unsafe to pull out into traffic. Had Hyundai 149 recall performed and problem is better but not fixed. Talked to Hyundai service, they said they can't fix unless Hyundai comes out with new recall program.
The contact owns a 2016 Hyundai Tucson. The contact stated that the electrical system warning indicator illuminated. The vehicle was serviced at sheppard Hyundai (2300 w 7th ave, eugene, or 97402, (541) 343-8811) per NHTSA campaign number: 16V628000 (power train, electrical system); however, the remedy failed to repair the vehicle. The contact mentioned that the electrical system warning indicator remained illuminated after the recall repair. The manufacturer was notified of the failure. The failure mileage was 61,800.
When accelerating after a stop the car will not accelerate. It basically seems to be stuck and the car does not move. This has happened on multiple occasions and I have almost been rear ended twice because the person behind me doesn't know that my car won't accelerate. This is a safety issue not only for me but for everyone else on the road. I was making a left hand turn at an intersection and the car started to accelerate but then just stopped and the light turned and the oncoming traffic almost hit me. I am not sure if this is the power train or what it is. We have expressed this concern to a Hyundai dealership in the past after seeing a recall for this but they said it wasn't my make and model for that recall. This has happened too many times for me not to believe that there is something wrong.
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle failed to accelerate while making a right turn when the accelerator pedal was depressed. The contact stated that there was a delay and a sudden increase in speed moments after the accelerator pedal was depressed. The failure occurred more than twice. The dealer (nashua Hyundai, 140 daniel webster hwy, nashua, nh 03060, 603-891-3511) diagnosed that a software update was necessary. The update was performed, but failed to provide a permanent remedy as the failure continued. The vehicle was then taken to autofair Hyundai (1477 S willow St, manchester, nh 03103, 603-634-0500) who also provided a software update, which failed to prevent the failure. The dealers indicated that the transmission may be the cause of the failures, but did not specifically diagnose the part that needed to be replaced. The manufacturer issued a recall for NHTSA campaign number: 16V628000 (power train, electrical system). The manufacturer was notified of the failure and instructed the contact to take the vehicle to the dealer for further diagnostic testing and repairs. The VIN and failure mileage were unknown.
Hello: Glad you are there. Given a 2016 national service recall, (16V628000) perhaps you are aware of the 'hesitation' and related dangerous flaws in the regular operation of Hyundai Tucson vehicles with a 'dual clutch' transmission. We purchased our vehicle new on 09/05/2015 from a Hyundai dealer. We returned it to the dealer for the hesitation problem on 10/19/2015 and again on 11/4/2015, eventually a dozen times to various Hyundai dealers in hope of having a lasting repair done. To no avail. We were told repeatedly of a software update or adjustment to solve the problem. We were trusting each time, accepting the vehicle back. (service records often stated that a mechanic 'could not replicate' the problem as if that were answer to a problem that was known to arise sporadically. Conversely, several times a service employee said off to the side that they were well aware of the problem and in two cases they had the same ongoing problem with their Hyundai vehicles!) this hesitation has, for self-protection, often forced us to drive out of our way to avoid busy uncontrolled intersections as a mid-cross hesitation could result in the highly dangerous, infamous 't-bone' accident. It has caused near rear-end collisions as drivers behind us do not expect a sudden pause in movement. Concerns of accidents prodded us at times to instead drive a much older car with 200,000 miles. What seems to be a clutch problem has recently grown: Hesitation can occur at highway speeds, which obviously is quite unsafe. Also new is sporadically, when attempting to move from a stop, the result at times is a loud whirring noise lasting seconds. As in all 'hesitation' cases, it does not matter who is driving although Hyundai service departments have repeatedly suggested just that. They recently offered to have us drive a similar vehicle as a test. We agreed. They withdrew the offer.
- Saluda, VA, USA
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Several times the vehicle has had on going issues, when pushing on the gas pedal to move its either no movement or jerks back and forth like its out of gas but wont go. This has been on going since I leased it new but the dealership keeps telling me its fine. They have had it many times. It has almost gotten me hit several times as it doesn't always go. I have had to put my hazards on and move out of traffic on the highway. This vehicle has done this from a stop to go and while in traffic while I am going and turning. I have had all the updates and have been told it is fixed but it still continues to do this in all situations at random times.this is not a safe vehicle for my family. I am very disappointed.
Vehicle does not move when accelerator pedal is pressed. Or it moves and then stops while the accelerator is pressed. Stutters during acceleration as well. Very dangerous issue which can result in a crash or death. I've reported this 2X to Hyundai and they state it is happening but not recalled under my VIN. I've had it serviced 3X regarding this issue and they haven't fixed the issue. This is happening to my vehicle! dates below on when it happened is not exact because it's still happening.
While attempting to pull out of a private drive again 4 days ago, with plenty of time before on coming traffic was close, my car would not accelerate with the gas pedal all the way to the floor. It finally did accelerate when traffic was dangerously close. This has happened previously and is unacceptable. I am pregnant and this is too dangerous. Does there have to be an accident before it gets fixed? it needs fixed now! it was 6:56pm, not the prime heat of the day as many use that as an excuse. I will never buy a Tucson again and will not recommend them. The morning of this incident (8A-10A) my car felt as if the transmission was 'slipping' and 'jerking' several times as I drove through the city. Again not during the heat of the day. Please contact me with any and all safety recalls. Once again I am unable to check the 'yes' box to request this information at the bottom of this form.
At slow start stop speed the car will at times not respond to accelerator, car will not move for a few seconds. Contrary to many complaints of this problem the engine does not rev, it is as if there is no connection to the foot pedal.usually happens when edging forward to exit a driveway.I have been nearly T-boned many times.only forsight has kept me out of trouble so far but I'm afraid some day my luck will run out.
When stepping on the gas pedal, from a complete stop, the car does not immediately go. It slowly moves, and then takes off after about 2-3 seconds. If stepping lightly on the gas pedal, moving slowly ("creeping"), as if through a parking lot, the vehicle shutters and jerks.
In November 2017 I purchased a 2016 Hyundai tuscon. Apparently, the vehicle has a "dual clutch transmission" dct. Recently while backing out of my driveway and then putting the car in drive and pushing the accelerator the vehicle lunged jerking myself and my daughter. This is not the first time this has occurred. In addition while in traffic the vehicle will begin to shudder until near stall. This is both scary and alarming. The shuddering occurs when either rolling forward, accelerating the gas, or sitting idle. This has become a serious concern as my car just does not respond to the acceleration at all at times. This is becoming increasing scary and unstable in my opinion. I have been to the dealership twice now and get no real answers except that the car checks out fine and they cannot duplicate the issue. I have searched for recalls on this issue and found on "car complaints" there is a recall on this year, make and model yet Hyundai has no information on this. I will be calling the manufacturer to complain. I am sick to my stomach about this. Purchased this car for stability and security on the road and now I am stuck with it. Sellers should have to disclose the dual clutch transmission to buyers. Period!
Sitting in traffic because of a accident my Tucson would not move when I pressed the accelator for about 2 seconds the rpms would go up, then the transmission would engage and the vehicle would lung forward. This continued for about 2 hours. I believe the dual clutch transmission is at fault.
There is an issue with the sport models that have the dual clutch transmission. The vehicles hesitate when accelerating from a stop and will then launch forward once the gear engages. The rpms will shoot to 3 and then drop to just above 0 multiple times before the vehicle reaching 20 mph. My vehicle is also making a rattling sound when idling and accelerating at slow speeds. Hyundai has done their recall update but it is not completely fixing this issue and just making it slightly less dramatic. I have asked Hyundai multiple times to address this and they are refusing to address ot saying it is just a characteristic of the dual clutch transmissions to avoid having to repair the vehicles. I had a tech at Hyundai tell me that Hyundai will say it's normal but it's not normal. Please please investigate. My vehicle failed to accelerate when I was merging from a stop to another lane with oncoming traffic at 40 mph on a city street, it took a few seconds before the transmission engaged and moved. It also hesitated while I was turning from a driveway and then jerked and kicked forward. This is not safe !
We bought the car brand new from the showroom floor with 0 miles on the speedometer. When we back out from the dealer parking lot and put the car in drive, it would not move forward at all. The salesman ended up backing the car to the service dept where they reprogrammed the transmission. It ran fine for a month or two then started stalling again. The dealer reprogrammed the transmission and once again it ran fine for a short period until resuming the stalling effect again. Now, the transmission stalls and/or shutters constantly when taking off, causing us to almost be hit by oncoming cars. The mileage is only 11,000 and the powertrain has a 10yr/100,000 mile unlimited warranty, but Hyundai says the transmission is acting exactly the way it is supposed to and will not do anything about it.
After purchasing the vehicle the mileage was not adding correctly, I bought the car with approximately 104 miles on it and after 2 weeks of driving approximately 200 miles the total miles on my car was 150. My car automatically starts on occasion when I use my key fob to lock my doors. My stereo/gps/back up camera view doesn't work at times. I have had several occurrences in which the transmission feels as though it 'slips' and others in which I have to press the accelerator (gas pedal) to the floor to get my car to move. Today I was completely stopped at a red traffic signal, upon green I stepped on the accelerator (gas pedal) and my car responded as if it were in neutral and I stepped on the accelerator. The engine revved and it moved a few feet. I have less than 33,000 miles on my car and I have had issues since I purchased it. I have taken it to the dealership multiple times and they say they 'can't duplicate' the issues I'm having. Transmission appointment is tomorrow. I would like notifications of any recalls, I am unable to check the box at the bottom of the page I am submitting.
My 2017 Tucson now has 1,771 miles. I have the same fears for my family, myself as well as others when I drive this vehicle. Problems occur after I have driving at least 15 to 20 minutes. If SUV then sits for a short while they may start up at that point. Several times merging onto the busy intersection I attempt to pull forward with the intention of making a left hand turn. I apply pressure to the gas pedal, my SUV slowly moves into oncoming traffic. The RPM's rev, but the vehicle barely moves. I have cars coming down a hill towards me the car behind me has slammed on their brakes. More pressure applied to the gas, eventually I have power. Sitting at a red light when it turns green, again pressure applied to the gas and the car revs and SUV edges forward. I feel like L have no power then all of a sudden the SUV starts to move. I am going to cause an accident and it will be at the hands of Hyundai. I have explained my concern to Hyundai and was told they never heard of this, but bring it in for an appointment. I scheduled an oil change while their I asked them to please check my concerns and I explained again. Went back a few hours later & they found nothing, no codes came up to explain any issues, I could leave it for three days at a future date so they could spend an extended period of time with it. They never ended up having a rental to take it as of yet. 2016 Tucson owners experiended the same issues. Hyundais 2nd year with the same issues, 2016's tackled with no success. When I approached the dealership with this issue I was told they never heard of this before. If Hyundai is unable to fix tjis problem they should replace the transmission. Go to the root of the problem before someone gets hurt or worse yet killed. I know that I do not feel safe driving this vehicle. How is it legal selling something knowing that it's not safe.
When accelerating I step on the gas and the car barely moves forward and then you can feel the transmission disengage while the rpms continue to rise but at this point you are stuck in the middle of an intersection with no power, im sure you can imagine the safety concerns with this. Then, sometimes 2 seconds, sometimes 5-10 seconds later the transmission engages and the car launches forward due to the high rpms. Im sure this isnt good for the transmission and it is easy to lose control of a car launching in this manner. We have had numerous close calls on the road. There are also times when I step on the gas and the rpms rise but the car does nothing at all. I will put it in park and then drive multiple times and the car still wont move. I have had to turn the car off in the middle of an intersection in order to get the transmission to work properly. When I brought these complaints to Hyundai they said they were aware and told me they had just issued a recall. So I brought my car in to have it fix. I was really excited to finally have what I paid for. Well, I was extremely disappointed when I picked up the car because the recall did absolutely nothing. We are actually experiencing these problems more frequently. Some technicians and Hyundai motors usa tell me that I dont know how to drive a dual clutch transmission and say that I shouldnt expect the car to accelerate when I step on the gas. Let me repeat, I shouldnt expect the car to accelerate when I step on the gas! they also sent me a youtube video to teach me how to drive a dual clutch transmission which I found insulting. I know how to drive a car! other technicians from arapahoe Hyundai admit that there is a major safety issue with this car and they would never put their family in one. The NHTSA needs to investigate this car and take it off the road.
This SUV stutters and hesitates on acceleration. At a stop entering traffic lanes very unsafe while idling will stumble and shake. Rpms will ramp up with no transmission engagement. This is our 3rd transmission I don't think Hyundai has a fix for this transmission problem. Car was $35000 what happens when warranty expires? unsafe. Unacceptable multiple similar complaints about this model and its transmission online Hyundai offers no long term solution
Double-clutch transmission hesitation when thinking about starting out or shifting of 1.5 to 2 seconds. This allows an oncoming vehicle to be 2.5 car lengths closer and when you are making a left hand turn against on-coming traffic this is life threatening. This does not happen all the time and you don't know when it will happen. It also happens when moving straight. The Hyundai dealer told us to keep the drive mode in sport - it happened once in that not nearly as severe. However in sport we get far less miles per gallon (5 miles on average) and the fuel economy was why we bought the vehicle. We also contacted corporate and they informed us the company that made the transmission said, 'it works as designed.' That means it was designed to put peoples' lives in danger.
My car has difficulty accelerating (7X), inability to reverse (2X), and a transmission error that limits my speed (2X). Trouble accelerating is present in all cases. I bought the car new in October 2015, and a recall on the dual clutch transmission (dct) was done in February 2016. The recall was to fix a known problem of the car's inability to accelerate after repeatedly pressing and releasing the accelerator. The problems started in May 2016 after the software update. I took my car to Hyundai and was told it was a normal operation of dct. In December 2016, the second part of the dct software update was done. Once the warmer weather came, my car had the same issues in April 2017, June 2017 (taken to dealer, update), September 2017, three times in October 2017 (taken to dealer, normal), and twice in May 2018. All occurrences were in warm weather (77 degrees to 82 degrees) after the car had been sitting outside all day. Prior to October, all incidences were trouble accelerating after stopping in traffic on the highway. However, one incident in October is also when my car wouldn't reverse, and the other had a transmission error that would not allow me past 51mph. For the second occurrence in may, the car was driven for about two miles, stopped at a store parking lot with the ac running for about five minutes, then had difficulty accelerating, the transmission error appeared again at 32mph limiting my speed, and I could not reverse. I called the dealership and drove the car to them. The mechanic believed my issue and did not want to drive it. My car has been into the dealer five times, and I was just told that my car is acting normally. They are ready to release the car to me; however, I have stressed the safety issue and refuse to take the car back. This car is not reliable and could cause an accident with injury or death. I filed a complaint with Hyundai corporate.
A D V E R T I S E M E N T S
- Pleasant Hill, OR, USA