This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recall 197. Oil leak from valve cover gasket. Hyundai has refused to repair this. I've broken down 2 times in the last year. I've spent over $2000 on repairs. Hyundai refuses to reimburse me or repair the vehicle. What can you do to help.
This complaint is for NHTSA Recall Number 20V-705/Hyundai Recall Number 197. This recall notice has been out for almost 6 months now and there is still no remedy or any help from Hyundai corporate or local dealerships. My car has been sitting un-useable for the past month because of this recall and no dealership will take my car. I have called Hyundai USA and there is nothing they can do for me. This recall has gone for far too long.
The contact owns a 2011 Hyundai Veracruz. The contact stated while driving approximately 20 mph and making a left turn, the vehicle loss motive power without warning. The vehicle was towed an independent mechanic who diagnosed that the alternator had failed and needed to be replaced. The alternator was replaced and the failure was remedied. The local dealer was notified of the failure. The manufacturer was not contacted. The contact indicated that the vehicle had previously been serviced under the NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the failure occurred. The failure mileage was 64,000.
We purchased the vehicle in 2016 from a dealer with a known recall because of an oil leak. That was fixed in the first month of purchase. Fast forward to summer of 2019, we have the same issue. We purchased a new alternator ourselves after finding the first one terribly messy with oil, replaced it, and continued on. The oil leak continued. Jump to Christmas 2020, it dies again. Replaced the battery and the alternator this time. Less than 2 weeks later we get a letter stating there is a recall and they're working on a fix. It is now May 2021 and no fix has been announced. With the amount of travel we've done over the last 2 years (less than 20k miles), you'd think it would hold a while longer. Think again. This week the alternator dies again and I have an appointment set for 3 weeks from today with a Hyundai dealership, and no recall in sight. I'm getting pretty frustrated with Hyundai as they know about the problem, tried to patch it up 5 years ago, and just now are finding that the fix didn't work for a handful of vehicles. We are out of a car and Hyundai isn't taking any responsibility for it. Luckily my family is handy and we can replace parts like this in just a few hours on a weekend, but a part that's supposed to last for years has been replaced 3 times in the last 2 years. Unacceptable.
Hyundai announced the following recall in November 2020. To date they have done nothing to remedy the problem. My vehicle had this problem and failed while driving on the freeway in 2016. I repaired the problem back then at my expense but my vehicle should be assessed by Hyundai and cleared or additional repairs made. I am waiting over 6 months for a remedy on a recall that was originally announced in 2014 and reissued in 2020 because of Hyundai's failure to adequately address the problem. Nov 13,2020 manufacturer recall number197 NHTSA recall number20V705000 recall statusrecall incomplete summary Hyundai motor America is recalling certain 2007-2012 Veracruz vehicles that were previously recalled under recall number 14V-415. An inoperative charginig system can result in an engine stall, increasing the risk of a crash.
- Canton, GA, USA
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The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to bob rohrman Hyundai (304 sagamore parkway, North, lafayette, in 47904, (765) 448-1502) to be diagnosed. The contact was informed that the alternator needed to be replaced. The alternator was replaced twice however, the failure recurred two more times. The vehicle was then taken to webb Hyundai merrillville (1000 w 81st ave, merrillville, in 46410, (219) 249-4961) to be diagnosed however, the mechanic was unable to duplicate the failure. The contact stated that the vehicle was unsafe to be driven. The manufacturer was notified of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 177,000. Parts distribution disconnect.
I'm a concerned owner of this recall issued #20V70500 for my 2011 Hyundai Veracruz. This recall has been out since before November of 2020 according to the manufactures tsb report. Since then there as been no remedy to fix this issue that has been going on for more then 6 months now. As an average full time student and full time worker I tend to travel allot and far to get from point a to point B. with this said I need NHTSA to have the manufacturer find the remedy quick so that I may keep my vehicle in a reliable state but also in a safe to drive conduction. I can't afford to have an accident or loss my life over a minor oil leak from the valve covers that leaked all over the alternator nor can I afford a new car. Please have the manufacturer speed up the process on finding a remedy as my life depends on it.
My car alternator shorted out while I am driving on interstate 95 resulting in extreme power loss, very hard steering, unsafe vehicle control which finally ended in complete loss of power. Car towed to dealer which diagnosed an undetected oil leak from the valve cover dripped into alternator causing it to short out. Valve gasket was changed and alternator replaced. There was a recall for this issue for some of 2011 Hyundai Veracruz cars but not mine based on Hyundai company I checked. My car issue is the exactly the same problem and my car should be in the recall list. This cannot be detected by dealer visual inspection prior to failure. This is very unsafe. I have all maintenance done at the dealership I purchased the car at according to the maintenance schedule and the dealer recommendations. This should require a recall before someone gets hurts in an accident.
Reoccuring of existing fixed recall from Hyundai reference number 121. The exact issue that Hyundai fixed under recall is reoccurring in regards to oil leaking and seeping from the front cylinder valve cover/gasket region causing alternator and electrical failure. Vehicle was in motion down the highway when it lost all electrical due to the failed alternator.
The contact owns a 2011 Hyundai Veracruz. While driving 45 mph, the contact depressed the accelerator pedal, but there was no acceleration. The vehicle had to be pushed to the side of the road. The contact noticed oil all over the alternator. The vehicle was towed to Hyundai of orange park (7600 blanding blvd, jacksonville, fl 32244, (855) 778-2061) where it was confirmed that there was oil all over the alternator and the gasket needed to be replaced. The contact stated that the failure matched an unknown recall, which was repaired by the previous owner. The manufacturer was contacted, provided a case number, and promised a case manager would call him back. The extended warranty had just expired by 400 miles. The failure mileage was 90,030.
We purchased this car new. It has been to the dealer 5 times or more for the repair of an engine oil leak that saturates the alternator resulting in its failure. They have resealed the engine oil pan the first time. Second, third, forth, and fifth time they replaced the front engine valve cover gasket. The last time they followed the recommended procedure as outlined by Hyundai that was mandated by ntsb as a recall. However the oil leak still remains. Upon our last visit in November 2018 the Hyundai service shop determined that the oil leak is from the front engine cover (timing cover). They submitted a request to Hyundai corporate to make the repair under warranty. Corporate advised that the repair should have been made under the vehicles warranty period. Now that the vehicle is out of warranty they have no obligation to pay for the repairs. Plus because it is not related to the valve cover and that repair has already been performed, they have meat their obligations. My complaint is that part of the mandated ntsb repair does involve a portion of the engine cover, but apparently applying a layer of sealant across the seam of the cover does not resolve the issue. Therefore this is still a safety hazard and we are looking at replacing a 3rd alternator.
NHTSA campaign #14V415000 was issues for recall of faulty valve cover gasket that can leak and short out alternator, causing loss of power while driving. Our Veracruz has now had this valve cover replaced three times since this recall was issued, twice now in the last year. This time, 4/2018, the alternator was shorted out and caused loss of power while vehicle was is motion on city street. Hyundai has repaired faulty parts again, however, they have yet to have a valid fix for the problem. The repairs have only been a bandaid, as same problem keeps occurring. I believe there should be an additional recall issued till Hyundai comes up with valid fix for the dangerous problem.
Wanted to purchase 2011 Hyundai Veracruz from barnes crossing dealership in starkville/new albany, Ms. Took it in for car inspection as I suspected this vehicle should have been on recall list for oil leaking onto the alternator from gasket, as in recall #121. Indeed, that problem was found even though there was no recall affecting its VIN. Another recall needed for all Hyundai Veracruz vehicles!
Traveling at highway speed, dash warning lights started flashing, engine shutdown, could not put car in park and battery dead. Recall 121 completed on 01/31/2015 at 33,586 mileage and valve gasket leaked oil on 10/29/2017 at 42,775 mileage ruining alternator. This is less than 36 months and only 9,189 on original recall 121 campaign repair.
While I started to cross a busy hwy my Veracruz did not respond and would not go faster than 20 mph. All my dashbord lights came on and off several times then the car would not go more than 5 mph. I was able to make it to the Hyundai dealership where the car would not go on park even after trying the overide swithch. Eventually the car started shaking and it shut off. Once they were able to diagnose the problem they had to replace the alternator and a new battery (battery was a year old but had to be replaced due to the alternator malfuction killed the battery). All this cost about600.00. The mechanic said the notice about the alternator not working correctly is the battery light should've come on wich that never happend. It's a safety hazard for the alternator just to go off like that in a busy hwy it almost caused an accident. Ialso asked if it had anything to do with the recall about oil leaking in to alternator and they said no. I get my car back and now it sounds like there's a faulty contact in the signal light stlak wich sounds very scary about to explode/cause an electrical fire.
While driving I noticed the battery light going on. I parked it for the night and began to drive it the next day. After driving for a few minutes, I noticed the battery light going on again. The radio began to turn off and on, and many different lights on the dash began to flash. I decided to return home to prevent getting stranded. As I turned around, I noticed that I began to lose power in the vehicle although I was trying to accelerate. I made it home and parked the car. I tried to start it later and the battery was now dead even thought the battery is less than a year old. I decided to do some research online and noticed others having similar issues in regards to this and having an oil leak. This reminded me that when I had an oil change recently, I was told of an oil leak hitting the alternator. I have researched my VIN only to find no recalls for it although I am experiencing similar symptoms of recall 121 for Hyundai. This is a very dangerous issue, because I was losing power as I was driving on the streets trying to get home. Some streets were small residential and some were larger streets.
Car slowed down and finely quite running. Car was towed to bloomington Hyundai. Repair was accomplished and recall was accomplished by changing alternator, gasket change done on left bank, and battery was replaced. Recall #121 was accomplished at that time. Please enter recall compete on [xxx] for recall 121. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Vehicle driven on highway at 60 mph and engine check sign came on, then car sign as antitheft sign appeared than tpc sign and navigation direction sign in mirror all kept blinking on and off. Vehicle started to slow down but speedometer stuck to 60 mph. Vehicle dropped speed gradually and I was afraid that other vehicles coming behind at full speed may hit my vehicle if they are not aware of my vehicle slowing down. I had to pulled the vehicle in shoulder lane and started my emergency blinkers on. Blinkers were going on and off and warning bell were also going on and off. Damaged the battery of my vehicle. Contact Hyundai customer care center and they informed me that the recall campaign 121 does not have remedy to this recall. This is very unsafe and cause an accident, crash, fire or serious injury or fatality, since it affecting to the speed of the vehicle and speedometer dose not responds to the current speed of vehicle. Damages the battery and blow off the horn of the vehicle. Case # [xxx]. dealer wants consumer to pay for the damaged battery and damaged horn. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Trenton , NJ, USA