I have a 2004 Infiniti FX35 with about 88,000 miles. This is my third Infiniti, I had previously owned a 1998 QX4 and still own a 2003 QX4 that is at a vacation house in Colorado. My FX35 has always been well maintained and obviously has very low mileage for its age. Up until recently, my experience with Infiniti vehicles has been great.

Back about a year ago, I had the FX35 serviced at Infiniti of Santa Monica (now closed for the second time...another long story). The day after service, my wife drove the vehicle up north (a 4 hour trip) and evidently the check engine light came on during the drive. When she arrived at her destination, she took the car to the local dealer and was told the car had no oil. They replaced the oil and about 6 months thereafter the car started making noise on acceleration. The dealer denied having anything to do with the problem. We are now being told the engine is blown and needs to be completely replaced.

We had to drive 45 min to get to a dealer to discuss the situation and they were no help whatsoever. They said they would not work on the engine. On their advice, I then called Infiniti Consumer Affairs and they basically told me there was nothing they could do and to talk to the dealer. Seems like everyone is pointing fingers at each other.

I see a lot of posts on Infiniti sites about problems with the engines and excessive oil consumption. You would think that Infiniti would do something given that I have been a loyal customer over the years. I am not looking for a hand out, just some assistance...something you would think customer service would be all over. They obviously don't care.

This care is a piece of crap now. I will never ever buy another Infiniti and I certainly recommend that anyone avoid these cars like the plague, least you have an experience like mine. Crappy cars, dealerships going out of business, no interest in customer service. What a great business model.