This is the second incident since purchasing the vehicle new in 2014. Less than a year after purchase the transmission had to be replaced. This incident the Jeep lost all power and would not go into either drive or park creating an extremely unsafe situation. Was told it had to do with a recall and needed a new pcu. That was two months ago! I am still without my Jeep and have now been told it needs another new transmission.

- Kent, WA, USA

Service shifter light popped on while I was driving at 40pmh on a city street. Drove the 2 miles home and parked vehicle, turned off engine and back on and it disappeared. Less that 40,000 miles on vehicle.

- Mesquite, NV, USA

The vehicle shifted into neutral as we entered into an intersection. Has occurred more than once. The vehicle had been checked for the past recall some time ago. The dealership tells us its a sensor that is failing. Still waiting on parts.

- Florence, OR, USA

The "service shifter" warning coming up during drive or when parked, the engine refuse to start or the gear refuse to shift when this happened. It's very nondeterministic and could cause serious accident.

- Mason, MI, USA

The 2014 Jeep Cherokee trail hawk has had multiple issues with it not shifting into gear, being "confused" after coming to a stop and not shifting into the proper gear. When trying to accelerate after a red light or stop sign vehicle will not go when the accelerator is engaged, then after a few seconds it unexpectantly lunges forward into gear and into traffic. All recalls have pointed to this being a "software" issue and I have had all software recalls completed on the transmission and the problem persists. This vehicle has had this problem shortly after purchase and continues to have it on a daily basis. Recently this issue cased the 4WD unavailable light to go off, and now the vehicle will not shift in 4WD low. After multiple trips to the dealer the consensus is that the batter is not functioning properly even though it is operating at the proper current and voltage.

- Albuquerque, NM, USA

The rear differential/power module assembly made from cast iron split along a casting fault and lost almost all of its fluid. I only discovered this when I noticed a large puddle of fluid on my driveway and the service 4WD light cane on when I started the vehicle. I had the vehicle towed to my local service station and they had never seen anything like this before, but had located similar stories online with even worse pictures same vehicle year and mileage (101,000 mi). Suggested I call Jeep dealer and Chrysler. I called both and they would not contribute anything toward the repair. This vehicle was never in an accident or abused in any way. I feel this is an obvious manufacturing defect and should have been replaced under a recall. If this had occurred at high speed I also feel it could have been quite dangerous.

- Schnecksville, PA, USA

Everything that the internet says about the 2014 Jeep Cherokee tigershark engine and the 9 speed transmission is happening and has been since 2017. It has been to the dealership at least 4 times involving the same thing. Engine stalls on the freeway!!! stops shifting. Wont go into drive. Slams into gears. Jeep says its a battery, low oil or motor mount problem. There is no way this is why this is happening. The transmission and the engine are the problem and they will not fix it. 2020 alone it has been at the dealership for at least 2 to 3 weeks. I have communication and service records, case numbers from Jeep that dont do anything, this is unacceptable to not fix something they did not do correctly.

- Avondale, AZ, USA

Driving down the road when came to a stop at a stoplight and the car gave a couple chugs then died. It said service transmission, service park break, shift to P then desired gear. Took it to Jeep had the recall done, the very first time I started the car after getting it back from Jeep the service transmission light came on and would not downshift into a gear lower than 3rd. Jeep said it was a bad valve body, I have attached the work order from Jeep that says it is inoperable. I also attached the NHTSA safety recall that states that the valve body will become inoperable. Jeep denied reimbursement for the fix of the part we are just requesting that they reimburse for this based on the safety recall.

- Jacksonville, FL, USA

I was driving and was trying to accelerate was going about 42 and my car dropped the gear and my car immediately slowed down to about 38mph and the car behind me almost slammed into the rear of the car. This has happened on multiple occasions. I have contacted my dealership on many occasions and they tell me nothing is wrong and I bring it to other mechanics and they tell me they have issues all the time with this make and model of this vehicle. I drive with a small child in the car and I feel completely unsafe. I am so furious with my Jeep dealership located on route 88 in brick New Jersey. No one wants to take accountability. My second issue is with the lug screws in the tires they keep becoming 'swollen' after replacing them constantly I was told yet again they need to be replaced and they are not cheap to keep replacing. And last my air bags censor has been replaced at least twice the driver airbag censor keeps popping up on my dashboard.

- Toms River, NJ, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that when she attempted to change gear, the service gear shifter light illuminated. The failure recurred while driving at an unknown speed. The dealer was not called. The manufacturer was made aware of the failure and stated that there was no recall and referred the contact to NHTSA. The contact inquired about an extended warranty and was informed to contact the manufacturer. The vehicle was not repaired. The failure mileage was approximately 48,000.

- Wheeling, IL, USA

While traveling at speeds of 45mph in the city the gear shifted into neutral and the vehicle shut off and informed me to put the car into "P" after doing so I tried to start the vehicle but it was inoperable and the message "service the shifter" appeared on the dash with all lights on the shifter illuminated

- Jacksonville, FL, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while operating the vehicle, the service transmission and service parking brake messages displayed on the instrument panel. The transmission shifter lights remained illuminated. The cause of the failure was not determined. The local dealer and manufacturer was not notified. The failure mileage was 85,700.

- Rome, PA, USA

While driving on a highway, service shifter warning displayed and all indicator lights were lit (park, neutral, reverse, drive). This caused panic and the driver pulled over to turn off the engine. A dealership diagnosis is short in wiring. This manufacturer defect has caused wrecks and needs to be recalled by Jeep.

- Seymour, TN, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving, the vehicle stalled with the instrument panel indicating shift to park and shift to desire gears. The failure recurred numerous times. The contact also stated that while entering a driveway or while in reverse and also while driving the vehicle would start to shake and jerk violently. The contact also mentioned that the steering wheel locked up and pulled to the left while her daughter was driving. The instrument panel indicated shift to park and shift to desire gears and also indicated service transmission and also service brakes. The contact powered off the vehicle and restarted the vehicle, shifted out of neutral then into park before selecting drive. The vehicle drove normal to half a block before the failure recurred. The contact stated that the failure persisted. The vehicle was taken to spirit automotive Chrysler Dodge Jeep Ram (4611 avenue Q, lubbock, tx 79412), but was not diagnosed. The mechanic updated the transmission control software under NHTSA campaign number: 19V447000 (power train). After leaving the dealer, the vehicle started to shake and before reaching her residence the vehicle stalled. The vehicle was restarted, coasted into her driveway and stalled. The contact called an independent mechanic and was advised to contact the manufacturer. The manufacturer was contacted and informed the contact to take the vehicle back to the dealer for them to update the software again. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The technician called the contact and informed her the vehicle was ready for pick up however, the failure recurred. The contact schedule an appointment for a diagnostic test which was still pending. The failure mileage was approximately 97,700.

- Crosby Ton, TX, USA

We bought the car used about 3 years ago. Periodically it stalls and will not go forward. It has happened in the middle of intersections. I have taken it to the local dealer and they don't show anything wrong with it. It happens randomly so you can really show the technician what it is doing but nothing shows up when they run the diagnostics. This is a known problem for the 2014 Jeep Cherokee. I have seen complaints from 2015 forward. When it stops in the middle of the road we have to find a place to stop and turn it off. Usually it will correct itself when it is restarted. Clearly this is very dangerous. I don't know if Jeep can't fix the problem or won't fix the problem. This has happened about 10 times in the last 3 years.

- Danville, VA, USA

Engine disengages when rpn increases and stress increase, as driving up a hill or increasing speed.

- Lusby, MD, USA

I am getting random software transmission issues. Sometimes the car power fades when driving on major roads to a stop so I have to restart the car. I now avoid driving on freeways because of this. Sometimes when driving on main roads I get a message to say that I have to put the car in "park" to change gear when I was just driving in D and did not want to change anyway as it was in automatic not manual. Which I do not use. After the message the car loses power and I have to stop to put the car in "park" to restart the car to continue on my journey, sometimes I have no issues. I have reported issues previously about the car losing power which were claimed to have been fixed after a recall for software updates. This car is currently unstable, unpredictable, unreliable and dangerous. I am very concerned about my safety and reluctant to drive the car anywhere. I feel uneasy as I do not know what is going to happen next. I have notified the dealer previously and today but I need this issue escalated. I have an alternative use of a car (my wife's) which I drive to avoid the above safety concerns and problems.

- Marietta, GA, USA

I was driving in the highway and the Jeep stop completely with the parking automatically and in the board was blinking transmission service, literally the truck went crazy I couldn't move the truck in the highways thanks god their were not to much people in the road. I got to do a research and many people have the same complain and the same problem on their Jeep Cherokee.

- Mcallen, TX, USA

My 2014 2.4L Jeep Cherokee is shifting out of gear when making a turn and looses power. When it shifts out of gear (or into neutral) the gear shift light will come on. The gear shiftier will not have moved and still be in drive! engine has to be shut off and then I have to try about three time to get it to start again, and it will not start up like normal. It starts up like it is trying to get the engine motivated into movement. When I am able to restart the Jeep the gear shift light will no longer be on. It is the second time to happen in a week.

- Independence, MO, USA

The car began losing power without warning. The transmission would shift into neutral without warning, with the resulting loss of power causing a dangerous situation. The issue was intermittent, occurring while turning, while approaching a stop, and when trying to accelerate. The transmission required replacement at my own expense.

- Wauconda, IL, USA