CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had multiple issues regarding the transmission in this Jeep Cherokee. It fails to move forward after a stop while pressing the accelerator then at about 3.5 RPM takes off and I have had this issue from the beginning. We have done multiple recalls and still there are hard shifting issues and now the ptu has failed.
Service transmission code P0934. Sometimes it'll run just fine no problems. Other times I have to start and turn it off several times before the transmission will work properly. After this started happening the info center started displaying service shifter. No one will diagnose the issue and Chrysler wants to replace the transmission at cost to me because they don't work on them, they replace them.
The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was in reverse, the vehicle jerked with an abnormal sound. The vehicle was turned off and back on with the transmission warning light illuminated. The contact drove the vehicle to the residence in first gear and parked the vehicle overnight. The following day the vehicle was started and operated as intended. The vehicle was taken to outer banks Chrysler Dodge (3000 N croatan hwy, kill devil hills, nc 27948, (252) 441-1146), where it was diagnosed and it was determined that the power train module needed to be reprogrammed. The vehicle was not repaired. The failure recurred. The contact referenced NHTSA campaign number: 19V447000 (power train) as a possible solution however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 90,000. The VIN was not included.
A continuous problem exists with the tcm/PCM for our vehicle whereas it gives little to no warning that power is failing and stalls out while car is in motion; runs rough; RPM indicator shows acceleration when it's basically going under 25 mph; list goes on. Three weeks ago, new starter put in. Two weeks ago, car started acting up again. Dropped off at Dodge to locate problem. This is the third time in past year vehicle has had same issue. In Dec '19, Dodge claims it needed updates for the transmission. Okay...run updates...$500 later. Vehicle has been into Dodge dealership several times since car was purchased, and both tcm (recall replacement) and PCM (last week) have been replaced. We inquired about any further updates needing done at that time..."no, it's good to go." Unfortunately, during this PCM repair process, they informed us that the "bad" PCM had also damaged the starter (yes, the brand new one) and the car battery (new as of Oct 2019). The PCM parts/repair alone sucked $1300 out of my account. It's been less than one week since we finally got the vehicle back, and we are right back where we started as far as performance, ie running rough, dashboard messages, losing power, stalling out, etc...and the new PCM was supposed to have been the problem. Why isn't there anything that can be done to remedy this issue? it's costing a small fortune just trying to ensure it's even safe to drive. Other drivers tend not to be very alert when it comes to approaching a vehicle that is going much slower than other traffic; very scary when our Jeep begins to fail in traffic. This issue presents safety concerns for my kids driving vehicle. These are common, known issues among other Jeep owners and I don't understand why the consumer is responsible for upkeep/repair on a bad auto engineering design, much less driving an unsafe vehicle.
Very hard shifting in lower gears. The vehicle will lunges forward at times when down shifting at lower speeds when shifting from third to second, second to first. The vehicle will also have very jerky up shifts from take off to second gear and sometimes feels a delay in shifting into gear causing a revving sensation. We have taken to dealership at least three times and only software updates have been done to vehicle. We were told the transmission is known for that and is 'an adaptive transmission that changes to the driver'. sometimes the car will not have the problem at all. We have already spent hundreds of dollars just for software updates to be done by dealer and left the car for a week while the dealer talked with Jeep about finding a solution or replacing the transmission. After one week we received the car back when nothing had been done to remedy the situation.
- Graniteville, SC, USA
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Stopped at a light. When it turned green, I touched the gas and the car wouldn't shift. It was stuck and would only accelerate very slowly to 10 mph. I pulled over and turned my engine off then turned it back on and it was fine. Three days later, I'm at a red light, stopped and then accelerated to make a right. Again, it wouldn't accelerate past 10 mph. Turned the car off and when it came back on, it accelerated with some hesitation but did reach 40 mph. However, the service transmission light illuminated. In about a mile, it started to hesitate again as if it were about to choke. Made it home with the service transmission light still on. I only have 68K miles and do city and local road trips--no serious off roading. Transmission shouldn't go up this quickly. Luckily, not many people on the road.
The shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.also while at a stop light the vehicle requested me to park, and when returned to drive the vehicle did not drive, I had to turn the car off and back on.
The shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.also while at a stop light the vehicle requested me to park, and when returned to drive the vehicle did not drive, I had to turn the car off and back on.
Went to my dealer because the kept texting me to do this recall. I was not having any issues with my vehicle. While there, service manager told me my car was throwing a code service shifter and was like that when I came in today. I said that it wasn't like that when I came in. He told me it was a sensor and it would be 700 plus dollars to fix it. Again I told him there was nothing wrong when I came in and I refused the repair. I googled this issue on cargus and seems the whole Jeep community is having the same issue. When the code service shifter comes on it blocked all the digital read out including speedometer so you can't see your speed. I don't know if this is real or a bad situation and what the car will do, if it truly is a shifter malfunction. This makes it very unsafe and scary to drive.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds in 2nd and 3rd gear, the engine revved up and the vehicle shuddered and hesitated. The vehicle was taken to crown Chrysler Dodge located at (2120 chatman rd. Chattanooga tn.) who diagnosed that the transmission was defective and need to be reprogrammed. The transmission control module was reprogrammed however, the failure recurred. Additionally, after refueling the vehicle stalled on several occasions. The cause of the failure was not determined. Upon inspection, it was discovered that gear fluid leaked from the rear driver side differential axle bearings. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.
I was driving my car on the city street going to the grocery store and it was making a weird noise. Then every time I came out of braking it would seize up, jerk and make a grinding noise. I took it to a tire plus shop because I thought it might be the brakes. The mechanic put the car on a rack and should me that the transfer case was cracked and leaking fluid. He said that if I drove any further I would have been stranded.
Transmission shifts randomly stalling out the car while driving at all speeds highway and side streets, , must stop remove key to try to restart after shifting into park
The contact owns a 2014 Jeep Cherokee limited. While driving 10-15 mph, vehicle started to shake and the vehicle shifted into neutral independently without warning and lost motive power. Additionally, while at a light the vehicle shuddered violently and stalled. The contact was able to restart the vehicle. The vehicle was taken to jake sweeney Chrysler Jeep Dodge Ram located at (85 w kemper rd, cincinnati, oh 45246, 513) 782-1000) but was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 81,000.
While driving, the vehicle shifts very rough. Whether on the interstate or just driving around town. It also idles very high, and uses a lot of excess gas. Also, when I turn the vehicle on there are times that nothing will appear on the lcd screen, so I am unable to control anything in the car as far as electronics, climate, radio, phone etc. Even turning the vehicle off and then back on does not work. Eventually it just turns back on, while driving. Every once in a while a message will come across the screen stating there is something wrong with the phone in the car and to contact the dealer.
The contact owns a 2014 Jeep Cherokee trailhawk. The contact stated that while his daughter was driving at an unknown speed, the vehicle made an abnormal noise and stalled with an unknown warning light illuminated. The contact's daughter restarted the vehicle after several attempts. The vehicle was towed to stivers Chrysler Dodge Jeep Ram (2209 cobbs Ford rd, prattville, al 36066) where the vehicle was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 83,000.
The contact owns a 2014 Jeep Cherokee. The contacted stated while driving at approximately 10 mph, the vehicle stalled without warning. An errors message was displayed which stated to shift into park then shift to desired gear. The contact was able to safely pull over and allow the vehicle to restart after several minutes. The contact stated the following day the vehicle experienced the same failures. Galeana Chrysler Jeep Kia 180 greystone blvd, columbia, SC 29210, (260)434-4800, was contacted and an appointment was scheduled to have the vehicle diagnosed which was still pending. The vehicle was not repaired. The contact referenced NHTSA campaign number: 19V447000 (power train) as a possible solution to the failure. The approximate failure mileage was 74,000.
A D V E R T I S E M E N T S
- Renton, WA, USA