CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints

10.0

really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

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2014 Jeep Cherokee Owner Comments (Page 17 of 68)

« Read the previous 20 complaints

problem #1023

Jan 022020

Cherokee

  • 46,000 miles

A D V E R T I S E M E N T S

Shifter service message on the main screen appeared immediately after getting a recall fixed at the dealership, "marshall motors" in salina. The main screen will not change, all lights on shifter change randomly to different drive modes individually or in groups. I've had some minor issues with shifting but I hear and read about much bigger ones with the same message. There are at least dozens of complaints, on dozens of sites, on this same issue over several years of the product.

- Salina, KS, USA

problem #1022

Feb 112000

Cherokee

  • 69,000 miles
Service shifter warning came on on all gear indicators lit

- Martinez, GA, USA

problem #1021

Feb 042020

Cherokee

  • 147,000 miles
Car has service park brake alert light on and will not move at all. Car will shift into neutral and will not go back to park until you mess around with it for a few seconds. Mileage numbers blinking, check engine light on and traction ligjt on. Prior to this, car speedometer started blinking continuously while driving on the highway. This is very scary and unsafe as you are unsure to what is going on with the car as no indicators come on while it is doing it.

- Atlanta, GA, USA

problem #1020

Jan 312020

Cherokee

  • 130,000 miles

A D V E R T I S E M E N T S

Currently my vehicle is showing an error code for service shifter and all the shifter lights are illuminated. Chrysler Jeep is stating that this part is back ordered and they cannot currently replace the part. My vehicle has also had multiple transmission related complaints including multiple hard shift repair requests. First year of the owning the new vehicle the transmission was replaced. A recall was done on 01/31 and on 02/01 the car would not start and all error codes came on. Vehicle was in motion when service shifter error code came on going about 40 miles per hour. I have uploaded all the service documents from the dealership.

- Maricopa, AZ, USA

problem #1019

Feb 032020

Cherokee

  • 95,139 miles
I have a 14 Jeep. I went through both recalls with in 3 months my transmission started shifting into neutral randomly around 40 mph. It through a code P0997 low voltage to solenoid F. in a day check engine light went away in a week it came back. Went to dealer paid $1169 to replace valve body. It now shifts smoothly a lot better than it ever have. In my perspective the valve body possibly the reason that the Jeep shifts hard and should be recalled

- Elkhart, IN, USA

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problem #1018

Sep 072019

Cherokee

  • 97,000 miles
It is jerking and hard shifting even with a new transmission. I have had this problem since the purchase of the vehicle. After repair and replacement of new transmission it is still happening.

- Twin City, GA, USA

problem #1017

Jan 012020

Cherokee

  • 0 miles

A D V E R T I S E M E N T S

Vehicle does not go while on incline at a stop, revs to 3K RPM then will spin out tires. Delayed start at stop lights and speed ups. Had recall done software upgrade twice, drives fine for a couple weeks then back to it. Had numerous close calls while pulling out into traffic have to let off gas and accel again and pray it goes...

- Fredonia, NY, USA

problem #1016

Jan 232020

Cherokee

  • 94,129 miles
As I am driving the service shifter flashes on dashboard, call dealer they never heard of it. Put car in park turn engine off and waited. Turn car on message disappears car runs but it still has a jerk when trying to shift into gear and not picking up speed but RPM show 3 and 4.

- Easton, PA, USA

problem #1015

Jan 032020

Cherokee

  • 74,800 miles
While in motion on highway transmission light came on and vehicle suddenly slowed down perhaps entering safety mode. Transmission code indicates coolant temp issue. This year, make and model recalled for transmission issues but our VIN not included.

- Glens Falls, NY, USA

problem #1014

Jan 202020

Cherokee

  • miles
We purchased the 2014 Jeep Cherokee trailhawk in 2015. We have complained numerous times to the local Jeep dealership regarding the transmission lunging forward, downshifting hard or basically rough shifting. They told me on all of those occasions after looking at the vehicle that is was normal and probably user error. We took the vehicle in for the numerous recalls regarding the transmission. Was told several times it was fixed and there is nothing wrong with the transmission. Now that the car is out or warranty, it needs a new transmission. This was told to me after they diagnosed it with an electrical issue in the transmission that could be fixed for $1200. Now they say the entire transmission needs to be replaced. I feel let down and disgusted with the dealership and Jeep as a whole. I am not sure what I can do at this point as I was listening to the Jeep dealership regarding this issue.

- Greensboro, NC, USA

problem #1013

Dec 272019

Cherokee

  • 100,400 miles

A D V E R T I S E M E N T S

When we started to accelerate the Jeep jerked into gear. We started to hear a clanking noise and sounded like a part was rattling. Since it did not sound good we pulled over and called a tow truck to tow it to the dealership nearest to us. After the inspection, the dealership told us that the ptu on our 2014 Jeep Cherokee was busted and the car is no longer able to be driven. Prior to this event we took the Jeep into another dealership several times telling them that when we accelerate it jerks into gear. They told us that three updates need to be done on the software of the vehicle. We were told that the updates has to do with the communication of the transmission and the parts that are involved when you accelerate the vehicle. After we completed the updates the Jeep drove smooth but then started jerking again shortly after. Now the cost of replacing the ptu is over $2000. We have read multiple forums and feedback from other 2014 Jeep Cherokee customers that have had the same problem. I have come to the conclusion that this is a manufacturer defect and this should be covered by Chrysler.

- Mcdonough, GA, USA

problem #1012

Jan 162020

Cherokee

  • 75,000 miles
While driving on 2 occasions this week my car stalled out of the blue and I lost power. Additionally my car on several occasions has shifted into neutral on it owns while driving. After doing research on the problems I found that some 2014 Jeep Cherokee were recalled for this exact issue but my car was not in the recall.

- Clarence Center, NY, USA

problem #1011

Jan 172020

Cherokee

  • 70,000 miles
When the car is stopped on any kind of incline, the car initially will not accelerate when the accelerator is pushed. Increased pressure results in a clunking sound and a jack-rabbit acceleration, very dangerous, especially if I turn right or left from an inclined stop. It was last reprogrammed due to a recall in December, 2020. The car has been to the dealer twice for reprogramming of the cvt. Each time the condition improves for 100-200 miles, then returns to its former condition and resulting problems as described above. The average mpg also fluctuates by as much as 10 mpg during the process.

- Florence, AL, USA

problem #1010

Jan 102020

Cherokee

  • 87,000 miles
Jeep Cherokee latitude 2.4L has shut down with no warning while driving. It has stopped entering city streets and when braking hard to avoid another car. When the vehicle stops and suddenly its steering wheel gets hard to steer. The dash comes on with an error on screen saying, "car must be in park in order to shift." Turning the key does nothing until we try multiple times.

- Kenmore, NY, USA

problem #1009

Jan 152020

Cherokee

  • 62,525 miles
Transmission continues to shift into neutral when slow down to a stop.

- Lawrenceville, GA, USA

problem #1008

Jan 112020

Cherokee

  • 86,000 miles
In motion and stationary. A message came up in the cluster saying service shifter. All the lights on the shifter were illuminated. Has happened 3 times within 100 miles. Restart the car remedies temporarily

- Pemberton, NJ, USA

problem #1007

Oct 312019

Cherokee

  • 64,979 miles
I took my 2014 Jeep Cherokee in for a recall notice to have shift points changed. Upon receiving the vehicle back I noticed a thumping noise whenever the vehicle was not excelerating. I contacted the dealership to inform them the recall didnt work, took the vehicle back to have it looked at. Was informed that a new power transfer unit (ptu) needed to be installed and that it had nothing to do with the recall. I was informed the 5 year warranty had expired in April of 2019 even though the vehicle only had 69500 miles on it. After two week of the vehicle being in the shop I contacted them and was told that a new transmission needed to be installed and it wasn't the ptu. I had the repairs made only to find out a "certified" used transmission was installed and has to be returned as there is a hesitation between shift between 2 and 3 gear.

- New Washington, OH, USA

problem #1006

Aug 012019

Cherokee 6-cyl

  • 33,000 miles
The contact owns a 2014 Jeep Cherokee. While the vehicle was idling at a stop sign, the vehicle seized when the accelerator pedal was depressed. Also, "shift to park and back to drive" was illuminated. The contact was able to restart the ignition and continue driving initially. The contact stated that the failure occurred on multiple occasions. The vehicle was taken to tuttle-click Chrysler Jeep Dodge Ram (40 auto center dr, irvine, ca 92618, (949) 472-7400) where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 33,000.

- Irvine, CA, USA

problem #1005

Nov 302019

Cherokee

  • 61,000 miles
While driving our 2014 Jeep Cherokee latitude (3.2L) the service shifter light came on and all red lights appeared on the shifter console. It does not stay on after turning off engine, and has only come on 3 times over 2 months. It does not appear to effect the operating of the car. The dealer checked it out and says we need to have the floor shifter assembly replaced, and at a cost of $738.75. I could not find any recalls on it but I did see a lot of complaints upon searching online. So far it has only come on during highway driving speeds.

- New Bern, NC, USA

problem #1004

Jun 062019

Cherokee

  • 85,000 miles
Very clunky and un even shifting. If I speed up and let go of the gas the wheels lock up and it feels like someone rear ended me. Sometimes when going in reverse and the want to go forward it seems the car can't find the gear and it get stuck in neutral for a while.

- New Brighton, MN, USA

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