Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


really awful
Crashes / Fires:
6 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
14,966 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee drivetrain problems

drivetrain problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2014 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

2014 Jeep Cherokee Owner Comments (Page 17 of 31)

« Read the previous 20 complaints

problem #291

Sep 212015


  • 20,600 miles


While driving around the city of sf, I started to here a grinding noise. There are two thing that would stop it. First, would be an actually stop the vehicle when doing so it made a hard downshift noise and crunch. Second would be using the manual override on the transmission gear shift and shift the gears. Also while driving on the highway at 50 mph getting onto the bay bridge I hear a slight grinding noise that would only last for a few hundred feet.

- San Francisco, CA, USA

problem #290

Sep 012015


  • 17,608 miles
1st incident- 9/1/15- driving in interstate traffic when w/O warning Jeep lost power, immediately slowed as if it dropped gears and went into neutral, "service parking brake" message flashed and said to put in park/turn car off/restart. Other emergency warnings appeared: Check engine, stability traction, service transmission. Jeep had no power and was hard to steer. I was in far lane and able to coast to shoulder. Turned car off/on. Said "service transmission". tried to drive but parking brake was still locked. Had towed to Dodge service dept. 9/3 diagnosis- "code U042 error causing service parking brake message and transmission to go limp". told it was reprogrammed and problem fixed. 2nd incident- 9/4- driving on country road in school traffic when same exact problem occurred.there was no where to coast/pull over. Turned car off/on. Service transmission warning light was on but attempted to drive to move car out of traffic. Shut down 5 more times w/ loud clunks as if transmission was going to drop out before able to safely park. Nearly caused school bus accident! had towed to Dodge. Star case opened. In service dept for 14 days. Replaced "body control module" but couldn't get it reconfigured and had to "write" into Dodge to find out how to fix it. 9/17 diagnosis- "internal BCM failure caused active U0140- lost communication w/ BCM dtc in electric park brake module; test confirmed BCM failed causing false activation of park brake. I expressed concern of recurrence and my safety based on history of complaints but was assured it was fixed. 3rd incident- 9/21 in rush hour traffic again! how many times do I have to risk my family's lives before they recall/replace this death trap! Jeep still in service dept and they have now ordered a valve body, transmission range sensor, transmission fluid and electric parking brake control module. Please help before someone is killed!

- Denham Springs, LA, USA

problem #289

Oct 082014


  • 14,000 miles
I have a 2014 Jeep Cherokee trailhawk, and whenever I try to quickly slow down, the car actually accelerates during the downshift - between 25-20mph. This is a big problem because it happens unexpectedly and when you most need the braking - especially if you are on an incline. This is why I have had many close calls and have almost rear-ended many cars now. I've taken it to the dealer, and they said they couldn't find anything wrong. Reading various forums, this seem to be a widespread issue with Chrysler 9 speed transmissions that they've recently released. Please, please make them fix this issue. I will be getting rid of my vehicle for this reason, and I hope for the safety of everyone they will fix this.

- Lafayette, IN, USA

problem #288

Apr 012015


  • 9,200 miles


The contact owns a 2014 Jeep Cherokee. While attempting to accelerate, the vehicle failed to move without warning. The vehicle was taken to the dealer. The technician stated that the transmission needed to be reflashed. After performing the reflash, the transmission was deemed defective and needed to be replaced. The vehicle was repaired, but the failure recurred shortly after. The vehicle was taken back to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 9,200. Updated 11/23/15

- Blairsville, GA, USA

problem #287

Sep 142015


  • miles
I have had the transmission replace by Jeep yet the transmission still continue to do hard shifts, lunging, unexpected disengagement of the transmission. I have not able to move out of the way in emergency. If the gas is pressed, the engine lags and over revs but goes no where. Then it will jump forwarded. I keep taking the vehicle back to Jeep and but keep being told the engine works as designed.

- Atlanta, GA, USA

Search for these popular complaint phrases...

problem #286

Aug 302014


  • 3,700 miles
Vehicle died and transmission light came on, also will start off slow and RPM's will go all the way over to 5rpms, vehicle does not accelerate. Sometimes you will have your accelerate with the pedal all the way down and vehicle is going slow. If you stop and need to start going again, vehicle will amp up but will not go, have almost got hit several times due to this happening. This is a huge safety issue. I have contacted Chrysler cair and they don't seem to be much help after second opinion of vehicle. Air conditioning flow volume decreases at highway speeds. Air flow drops from 5.7 to 4.4 and warm air will circulate after only driving vehicle 10 minutes. Have taken to two different dealerships and vehicle still continues to have same issues.

- Goodyear, AZ, USA

problem #285

Mar 202014


  • 14,000 miles


The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the accelerator pedal was depressed, but the vehicle failed to accelerate and jerked violently. The failure recurred numerous times. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.

- Denver , CO, USA

problem #284

Oct 152014


  • 4,800 miles
Ever since the first update to the tcm, the transmission has been slipping and then grabbing. More than once, it has slipped when I had to pull out into fast moving traffic. The last time, I needed to pull out into traffic. As I pushed on the accelerator, the rpms increased, but the speed didn't. the engine RPM's spun up to around 6000 RPM and I was only travelling 15 mph. All of a sudden, the transmission grabbed. The wheels chirped and the vehicle accelerated. I was nearly hit from behind due to the failure of the Jeep to accelerate properly.

- Dallas, PA, USA

problem #283

Sep 082015


  • 80,023 miles
2014 Jeep Cherokee. Service transmission message comes on screen, transmission make loud noise, engine shuts down. Hard to control vehicle. Almost crashed. Dealer says transmission faulty. Second time this happened

- York Springs, PA, USA

problem #282

Jul 142014


  • 200 miles
Vehicle shifts from park into reverse without anyone touching the shift lever. Vehicle also changes gears occasionally when driving, e.g., shifts from reverse to drive when backing up, or reverse to neutral. Reported to dealer immediately in July 2014 (not aware of problem) and Chrysler on 9/29/14 and again 9/9/15. We are now vigilant when shifting gears and before initial acceleration. Once moving, the Jeep stays in the gear selected, e.g., hasn't shifted out of drive while driving down the road. The shift problem is a progression downward, I.e., park to reverse, reverse to neutral, reverse to drive. Unfortunately my wife had another and potentially serious incident this weekend when she parked on level ground, placed the Jeep in park, left the engine running, got out of the Jeep (briefly to check on something), then the vehicle shifted into reverse and started backwards. My wife had to run and jump into the moving Jeep to stop it. On this occasion, she wasn't even in the Jeep and there were no passengers, so no one touched the shift lever. There was a significant pause (I.e., time to get out of the Jeep and start to walk away) before the Jeep changed gears. On the occasions when the Jeep shifts from reverse to drive, we have been fortunate that no person or object was close to the front of the Jeep and the driver was alert and able to stop within the first few feet; we will not always be so lucky. Other manifestation of this shifting problem is when shifted to reverse, we watch the indicator say reverse then, after a noticeable pause with no one touching the gear lever, the Jeep will shift into neutral or continue into drive. Knowing that this is a problem, we watch the shift sequence closely and catch this "slipping out of gear selected" problem to avoid an accident. Is this a drive by wire electrical problem?

- Edgewater, MD, USA

problem #281

Aug 152015


  • 7,900 miles


While leaving the neighborhood my wife's Jeep transmission failed. The entire dashboard lit up like a christmas tree and stated 'service transmission immediately'. she was driving at 30 mph and the transmission went into 'neutral' and she drifted off to the right turn lane. This is the second transmission that has failed in this SUV in 18 months of ownership. We don't feel that Jeep can adequately fix the transmission to a level where I would ever feel safe putting anyone in the SUV again.

- Germantown, MD, USA

problem #280

Jul 212014


  • 2,400 miles
My wife was driving on a highway at 60 mph when the dashboard lit up like a christmas tree stating 'service transmission immediately'. the transmission went into 'neutral' and she had to drift off to the side of the highway. She had to wait to be towed for over an hour while truck and cars raced paced at 60+ miles an hour.

- Germantown, MD, USA

problem #279

Oct 012014


  • 3,000 miles
On numerous occasions when slowing down bu not a complete stop, Jeep does not downshift lower than 3rd gear unless. On several occasions Jeep inches forward at a slow rate and suddenly when accelerator is depressed further it shifts hard and accelerates rapidly. Safety is in jeopardy when pulling into traffic on right turns. Unless vehicle is at a complete stop it will not downshift lower than 3rd gear. This results in less power when pulling into traffic. Jeep has updated software 3 times. Condition has not changed.

- Mcdonough, GA, USA

problem #278

May 052014


  • 500 miles
When starting out from 1-2, and 2-3 gears, about 75% of the time one of two things happens.. 1, jerky and hard shifting or 2, does not get gas to the engine until I floor it then it jerks very hard. Every time I took it in, I asked them to look at it. They confirmed the problem but a transmission update did not fix the problem. Still happening at 11,000 miles. Jerks my neck, and worried about getting rear ended.

- Colorado Springs, CO, USA

problem #277

Feb 022015


  • 3,500 miles
Transmission (automatic) failed at 3,500 miles. Car would no longer go into gear and engage in any gear (drive, reverse, etc).

- Cumming, GA, USA

problem #276

Aug 252015


  • 21,271 miles
Episode one: While driving up hill at about 30 miles and hour car jerked into neutral, instrument cluster flashed engine light warning, transmission light warning, parking break warning, traction control warning and flashed "service transmission" and service parking brake". operator restarted car three times before transmission would engage. This cleared all warnings except "check engine" light. Car was driven to dealer where without documentation they stated that they flashed the transmission control module and then car was returned to owner. Second episode: On Sept 3, 2015 operator was driving about 55 miles per hour when suddenly with a jerk the car shifted into neutral and the car jerked into neutral, instrument cluster flashed engine light warning, transmission light warning, parking break warning, traction control warning and flashed "service transmission" and service parking brake".. operator was able to pull over to the side where he restarted the car about 4 times before transmission would engage. Then about 10 miles further on the road, coming up to a stop sign the same behavior reoccurred. Car was delivered to dealer on 9-03-2015 and their service report of 9-04-2015 indicates that they flashed tcm, BCM, ipc and R40 recall. Episode three: September 6 2015 operator was driving car up to stop sign car jerked into neutral, instrument cluster flashed engine light warning, transmission light warning, parking break warning, traction control warning and flashed "service transmission" and service parking brake". from that point to the dealer operator noted that the engine RPM maintained at about 3000rpm instead of fluctuating normally as with normal driving.

- Brownwood, TX, USA

problem #275

Feb 032014


  • 3,000 miles
Started shifting rough check engine light would come on dealer flashed but light came on again would go off after three hard starts they keep saying it was a false reading and cleared code and said don't worry unless light flashes it's ok to drive have had it at shop atleast 5 times now at 10,000 miles after 10 months of this problem it started slipping engine would race etc it is in the shop now and they said they are going to replace transmission after I stared talking lemon law this has been going on since I bought this Jeep

- Yorktown, VA, USA

problem #274

Jul 022014


  • 300 miles
The contact owns a 2014 Jeep Cherokee. While driving at various speeds and attempting to accelerate, the gears failed to engage and caused the vehicle to lunge forward. The vehicle was taken to the dealer. The technician stated that the vehicle was working up to specifications. The manufacturer was made aware of the failure and sent out an engineer to inspect the vehicle. The vehicle was not repaired. The failure mileage was 300.

- Oregon, OH, USA

problem #273

Aug 042014


  • 10,004 miles
The vehicle almost from the time of purchase exhibited transmission problems, when merging into traffic the car would lag and not engage. This was something that occurred at what appeared random times. It would jerk to the point that I thought I was rear ended. This persisted and I have taken the vehicle to two different dealerships and worked with three case managers at Jeep customer care and the issue was never resolved. This week the transmission completely went out. The car has not been safe for sometime due to situational circumstances. I have had nothing but trouble from the vehicle since purchase (new) and had had to take the vehicle in for repairs multiple times with no resolution made.

- Jeffersonville, IN, USA

problem #272

Aug 162015


  • 10,000 miles
Was driving home and check transmission and motor lights came on. We pulled over stopped car and turned on and could drive home. Next day with kids in heavy traffic, car just coasted and all lights went on, kids were scared and almost hit by a truck as we pulled over to curve. Restarted car and could drive home but the transmission was jerky. Next morning took to dealer and they found all the faults I reported. They said communication problem and cleaned all leads and said if happend again they would have to contact chrystler direct. Next morning, lights came back on check transmission and pulling out of my garage, almost slammed me into a wall changing gears. Dealer confirmed problem in transmission and ordered a new one under guarantee. I am without a car for at least 3 weeks and dealer said if I had gotten the extended guarantee would have gotten reinbursed for an auto rental after 5 business days of not having car. Really concerned about safety and everyone is fortunate no fatalities yet due to a defective 9 speed transmission design. My car was fine until they did a software update to deal with transmission complains. Really supprised usa government has not recalled the transmission or allow family car owners like myself who thought this Jeep was safe with good gas milage to exchange cars or sell back. Have to wait and see if new transmission works or simply replacing one poorly designed part with hanother. Actually liked the car, just now concerned with my family safety.

- Santurce, PR, USA

Read the next 20 complaints »

Not what you are looking for?